What are our guests' most frequent inquiries?

• On which floor is the apartment and are all the rooms on the same floor?
  
  
  • Friday, 31 January 2020
  • Hello and thank you for your enquiry. Our apartments are located throughout the Quartermile development and vary on floors. All the rooms within each apartment are on the same floor. There is also lift access to each apartment.

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• Is a bed duvet/sheet set included?
  
  
  • Tuesday, 21 January 2020
  • Hello,
    
    Thank you for your question.
    
    Yes, we do provide fresh linen and towels in the apartments.
    
    We hope this helps.
    
    Kind regards,
    
    Sarah

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• Is it possible for the check in to be late at night? For example, between 22:00 and 00:00. Thanks.
  
  
  • Thursday, 24 October 2019
  • Hello there! We offer late check-in free of charge. Thanks for your inquiry.

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• How do you collect keys. What’s the earliest you can check in.
  
  
  • Thursday, 14 November 2019
  • Hello there. You can collect your keys from our office. Our check-in opens from 3pm.

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• What time is earliest check in
  
  
  • Friday, 1 November 2019
  • Hi there. Our check-in opens at 15:00 to 18:00 on the weekdays and 17:00 on the weekends.

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• do all the apartments have balconies?
  
  
  • Thursday, 12 March 2020
  • Hello! Unfortunately, not all apartments have balconies. You can make a request at the time of your booking and we will do our best to accommodate you. Thanks for your question!

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• Is there a bath tub in all of your rooms?
  
  
  • Friday, 28 February 2020
  • Hello! Most of our apartments have a bathtub in them. We do have availability for a walk in shower however. Just let us know when you book and we can accommodate your needs.

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• does the apartment have air conditioning in case it gets hot/ or heating for cold weathet
  
  
  • Friday, 31 January 2020
  • Hello! Thank you for your enquiry. We do not have air conditioning, but we have central heating throughout the apartment for when it gets cold. In Scotland it is more likely to be cold than warm!

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• is the car park free
  
  
  • Sunday, 12 January 2020
  • Thank you for your request for parking information near the apartment. The apartment is located on a street called Simpson Loan, in a development called the Quartermile.
    The Quartermile has it's own public parking garage called the Q-Park Quartermile. Any visiting guests have the opportunity to use this garage when they arrive.
    This is located on Simpson Loan and costs roughly seventeen pounds for twenty four hours of parking.
    You can take a ticket on arrival and pay this at the machine when you plan to leave the garage.
    
    We hope this has been helpful but please do not hesitate to get in touch with us if you have any further queries about your stay.
    
    Kind regards,

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• how is the charges of the parking at your property pls reverts tks
  
  
  • Sunday, 12 January 2020
  • Thank you for your request for parking information near the apartment. The apartment is located on a street called Simpson Loan, in a development called the Quartermile.
    The Quartermile has it's own public parking garage called the Q-Park Quartermile. Any visiting guests have the opportunity to use this garage when they arrive.
    This is located on Simpson Loan and costs roughly seventeen pounds for twenty four hours of parking.
    Otherwise, you can take a ticket on arrival and pay this at the machine when you plan to leave the garage.
    
    We hope this has been helpful but please do not hesitate to get in touch with us if you have any further queries about your stay.
    

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• what are the car parking arrangements with these properties please ?
  
  
  • Wednesday, 26 February 2020
  • Thank you for your request for parking information near the apartment. The apartment is located on a street called Simpson Loan, in a development called the Quartermile.
    
    The Quartermile has it's own public parking garage called the Q-Park Quartermile. Any visiting guests have the opportunity to use this garage when they arrive.
    
    This is located on Simpson Loan and costs roughly £17 for 24 hours of parking.
    
    You can take a ticket on arrival and pay this at the machine when you plan to leave the garage.
    
    We hope this has been helpful but please do not hesitate to get in touch with us if you have any further queries about your stay.
    

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• Are the beds 4ft6ins doubles? Do the windows open?
  
  
  • Wednesday, 26 February 2020
  • Thank you for your enquiry.
    
    Our beds are all roughly 140am-15cm wide. These range between a standard Double (4ft6in) and Kingsize (5ft).
    
    All of the windows in the apartment will open to allow airflow in the apartment.
    
    We hope this has been helpful but please do not hesitate to get in touch if you have any further questions.

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• Hello, we have an evening flight. Do you have luggage storage services or late check-out? Thanks.
  
  
  • Wednesday, 19 February 2020
  • We do have luggage storage facilities at our nearby office but this is only available during office hours.

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• Hi. Do you offer long term bookings?
  
  
  • Monday, 7 September 2020
  • We can arrange long term stays but these would need to be requested via the apartment owner. Requests can be made via our office by searching My-Apartments Edinburgh

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• Hello we are looking to book this property but is there any parking close by?
  
  
  • Thursday, 27 February 2020
  • Hello! There is a public car park called Q-Park Quartermile located at the end of Simpson Loan. Parking costs roughly £18 per 24 hours. You can pre-book your parking if you know your arrival and departure times or simply take a ticket when you arrive. There is also limited street parking available at a much higher rate.

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• Do the photos show all of the 2 bedroom apartments..? I just want to make sure that I book an apartment that is of a similar standard to the photographs
  
  
  • Monday, 14 September 2020
  • The images on our listings are intended to give an overall idea of the quality of the properties being booked. If you have a specific request then please ask prior to booking and we will check availability for this.
    
    

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• I would like a 2-bedroom apartment with a balcony. Do your 2-bedroom apartments have balconies?
  
  
  • Tuesday, 10 March 2020
  • Only a couple of our 2 bedroom apartments have a balcony to the front of the sitting room. We do not advertise or charge for these apartments separately as the apartments are all very similar. If you make a request during your booking to have a balcony then we will always do our very best to allocate this to your booking, if it is upon arrival day.

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• Do all the two bedroom apartments have balconies ? Is smoking allowed on the balcony?
  
  
  • Monday, 7 September 2020
  • We only have one balcony apartment, but this is on long term rental at the moment. Our 2 bedroom apartments do not generally have balconies but there are elevators to take you down stairs or we may be able to offer a ground floor property

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