What are our guests' most frequent inquiries?

• Cost of shuttle drop off and pick up from Heathrow airport
  
  
  • Monday, 2 December 2019
  • Thank you for your email.
    
    We can most definitely arrange an airport transfer for you with no difficulty, however there are quite a few options you may take:
    
    Chauffeured Car
    Please see below the prices for a private chauffeured car:
    
    LONDON HEATHROW, LONDON CITY
    • Mercedes E-Class (maximum 3 persons and 3 bags): £125.00 each way
    • Mercedes S-Class (maximum 3 persons and 3 bags): £150.00 each way
    • Mercedes V-Class (maximum 6 persons and 7 bags): £185.00 each way
    • Range Rover (maximum 3 persons and 6 bags): £170.00 each way
    • Bentley (maximum 3 persons and 3 bags): £305.00 each way
    
    LONDON GATWICK, LONDON LUTON, LONDON STANSTED
    • Mercedes E-Class (maximum 3 persons and 3 bags): £195.00 each way
    • Mercedes S-Class (maximum 3 persons and 3 bags): £210.00 each way
    • Mercedes V-Class (maximum 6 persons and 7 bags): £250.00 each way
    • Range Rover (maximum 3 persons and 6 bags): £220.00 each way
    • Bentley (maximum 3 persons and 3 bags): £405.00 each way
    
    We have the facility to place all of these charges to your room account to be paid for as and when you are staying with us.
    
    Public Transport
    
    London has great transport links to/from London Heathrow, London Gatwick and London City – from the other airports it can be a bit more tricky.
    
    London Heathrow is served by the London Underground Piccadilly Line which takes you directly to the hotel’s closest station, South Kensington. The journey takes just over an hour. Alternatively you can get the Heathrow Express which takes 15 minutes to get into London Paddington Station – from there it is a mere 20 minute taxi or London Underground journey to the hotel.
    
    London Gatwick does not have an underground station, however the Gatwick Express runs very frequently and takes only 30 minutes to get into London Victoria Station, which is only 10 minutes away via taxi and London Underground from the hotel.
    
    London City is in the east of London, and is served by the Docklands Light Railway (DLR) service. You can get a DLR train from the airport to Canning Town Underground Station and change to the Jubilee line which takes you straight into central London. You can either get out at Green Park or Westminster and change accordingly or take a taxi from these stations. The whole journey could take more than an hour.
    
    Taxi
    Of course all of these airports will have taxi ranks which will be served by licensed Black Cabs. These all run on a meter so the price can vary depending on traffic. Uber operates in London, which can sometimes be a cheaper option.
    
    Do let me know if you have any further questions.
    
    Many thanks.
    
    

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• Do you offer early check in?
  
  
  • Tuesday, 25 February 2020
  • We offer an early check in from 9.00am at £100.00, if your room is not available then a courtesy room will be provided, however the early check in is subject to availability.

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• are well behaved dogs still able to stay ? Which room grades if so
  
  
  • Saturday, 10 October 2020
  • Dogs are welcome to stay in any room category.

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• Do any of your room have twin beds?
  
  
  • Tuesday, 8 August 2023
  • Thank you for your question. We are pleased to confirm that we are only able to twin the beds in either our Deluxe King category or our Studio Suite category. Unfortunately, we are not able to twin the beds in Classic Double and Deluxe Queen rooms.

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• Can you advise if parking is available
  
  
  • Sunday, 24 July 2022
  • Thank you for your message. We offer a valet service to the nearby secure Chelsea Cloisters carpark on Sloane Ave. Cost of the parking for 24 hours is £45.00 and £5.00 each way for the valet service. Have a lovely day.

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• Hi Is there a gymnasium at the hotel? A spa? A swimming pool? If not is there a park close by for running ?
  
  
  • Wednesday, 13 July 2022
  • Dear Guest,
    While we do not have a gym or swimming pool on site we do have a partnership with nearby Aquilla Health and Fitness which is made available to our guests. We are situated in close proximity to Hyde Park which is perfect for jogging.

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• how many rooms at the hotel? are rooms accessible by stairs?
  
  
  • Sunday, 14 May 2023
  • Thank you for your question.
    Our hotel has 28 bedrooms in total, which expand across 4 floors, all of which are accessible via stairs or a lift.

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• Good Morning can we bring one small dachshund?
  
  
  • Monday, 14 August 2023
  • We are proud to say that dogs are welcome in all of the public area and hotel bedrooms here at The Egerton House Hotel.

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• Is there a vegan breakfast option?
  
  
  • Monday, 12 September 2022
  • Yes, we do provide vegan options for breakfast.

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• Does your classic double room come with a standalone shower? Or can you choose a shower instead of a bath tub ?
  
  
  • Saturday, 16 July 2022
  • Dear Guest,
    All our rooms, including the classic double, are equipped with a bath and an overhead shower. The only room that offers a walk in standalone shower is our Victoria and Albert suite.

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• Hi! Do you have any New Year party from 31th December to 1st January? Any special dinner?
  
  
  • Thursday, 7 November 2024
  • Good Morning
    
    Thank you for enquiring, At The Egerton House Hotel we unfortunately do not host any New Years party's.
    
    There is fireworks in central London which you would need to purchase tickets

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• how far is the hotel from Paddington Station?
  
  
  • Thursday, 30 March 2023
  • Good Afternoon,
    The Egerton House Hotel is situated in the Royal Borough of Kensington and Chelsea. The Hotel is situated a short 12 minute drive, a 20 minute tube journey or a leisurely 35 minute stroll across Hyde Park from Paddington Station.

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• Hello, could the bedding configuration in the queen bedroom be configured to two single beds?
  
  
  • Sunday, 4 September 2022
  • Our queen rooms have one queen size bed only and therefore cannot be separated into twin beds. Should twin beds be required, we would recommend reserving our Deluxe King Room category or above.

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• Hello, Travelling with my sister and her boy age 9. Is it possible to choose king bedroom showing in the results for this group of 2 adults and 1 kid at age 9? I saw some notes saying kids over 6 is counted as adults? Would you please inform.
  
  
  • Tuesday, 15 August 2023
  • For a group this size our studio suite rooms are the most suitable, as they can accommodate up to three people. These rooms have one king size bed and one sofa bed available.

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• Do you have free wifi and twin beds ?
  
  
  • Saturday, 30 September 2023
  • The Egerton House Hotel does have complimentary Wi-Fi, all information is provided upon arrival.
    Our Deluxe King and Studio Suite rooms can also accommodate twin beds, our Studio Suite rooms also have a sofa bed available upon request.

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• Should I deposit the luggage earlier several days ?
  
  
  • Thursday, 21 September 2023
  • We can most definitely store your luggage upon check-in if the room is not yet available. If you would like to store the luggage prior to your arrival date, please contact the hotel directly to further discuss this request.

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• Hi Do you have room with twin bed?
  
  
  • Thursday, 21 September 2023
  • Our Deluxe King and Studio Suite rooms can most definitely accommodate twin beds. Our Studio Suite rooms also have a sofa bed available upon request.

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• Do you have any connecting rooms if we stay with teenage children?
  
  
  • Thursday, 28 May 2026
  • We have three sets of connecting rooms available.
    Two of our sets of connecting rooms consist of one Deluxe King room and one Deluxe Queen room.
    Our other set of connecting rooms consists of our Victoria and Albert Suite and a Deluxe Queen room.
    

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• Do you have a hairdressers
  
  
  • Thursday, 28 May 2026
  • Thank you very much for your question. Unfortunately we do not have a hairdresser based at the property, however we have a partnership with Paul Edmonds which is a 2 minutes walk from the hotel.

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• Is there parking available
  
  
  • Thursday, 28 May 2026
  • Good afternoon,
    We have a partnership with a local car parking site called Chelsea. At the rate of £35.00 per night and £5.00 per pick up we are happy to take care of this for you.
    Kind regards,
    Jennifer McBurnie
    Receptionist

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• Hi - would we be able to leave some luggage with you on the day of departure to collect late afternoon?
  
  
  • Thursday, 28 May 2026
  • Yes, we can gladly store luggage prior to your arrival and after check-out.

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• Hi, air conditioning available?
  
  
  • Thursday, 28 May 2026
  • Air-conditioning and heating are available in all of our rooms here at The Egerton House Hotel.
    Our team will be happy to show you the controls in the room and how to use the system.

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• Hi, Please can you advise how I book my 2 Cocker Spaniels against the room in booking.com? Thanks
  
  
  • Thursday, 28 May 2026
  • Good afternoon,
    
    Thank you for choosing The Egerton House Hotel as your preferred hotel.
    
    Would you be so kind to send us your booking details on conciergeeg@rchmail.com and we will update your reservation with the relevant information accordingly.
    

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• is there a lift tothe upper rooms
  
  
  • Thursday, 28 May 2026
  • We have a lift that goes to all four floors.

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• Hi, are dogs allowed in any of the bar or dining areas? :)
  
  
  • Thursday, 28 May 2026
  • We are proud to say that dogs are welcome in all of the public area and hotel bedrooms here at The Egerton House Hotel.

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• What time is breakfast served weekdays and what is the breakfast included in the room rate please
  
  
  • Thursday, 28 May 2026
  • Good afternoon and thank you for your message.
    
    Breakfast is served from 07:00am to 11:00am during weekdays and from 07:00am to 12:00pm (noon) during the weekend.
    An inclusive breakfast depends on the rate type that you are booked on.
    
    Thank you.

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• How far is the royal Albert hall from your hotel?
  
  
  • Thursday, 28 May 2026
  • Dear Sir/Madam
    
    The Royal Albert hall is a 13 minute walk from the The Egerton House Hotel.

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• What is the latest check out time on Sun 22/8
  
  
  • Thursday, 28 May 2026
  • Good afternoon,
    
    Check out time is at 12:00 (noon)
    
    Please do ask the night before whether a later check out is possible. We do assess room availability day by day and can only tell whether the room is free for a late check out.
    
    Thank you.

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• Hi, please advise parking arrangement? Also, please advise extra cost for cot bed for a 3 year old baby
  
  
  • Thursday, 28 May 2026
  • Good Evening,
    
    We offer a valet parking service to the close by Chelsea Cloisters Car Park. The valet charge is £5.00 each way and the cost of parking is £35.00 for 24hrs. No extra cost for a cot for your child though. Thank you.
    

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• Dear Sirs, Are the living room and bedroom separated by a door? Thank you
  
  
  • Thursday, 28 May 2026
  • Good Afternoon, this does depend on the room type you reserve, we do have this available on the Victoria & Albert Suite

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• Is there sofa bed in the studio suite or just only 1 bed?
  
  
  • Thursday, 28 May 2026
  • Our Studio Suites and our Victoria and Albert Suite all include a sofa-bed suitable for one adult that can be made up upon request.

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