What are our guests' most frequent inquiries?

• do you have free parking?
  
  
  • Friday, 7 October 2022
  • Dear guest, no free parking is available nearby the hotel. We have a valet service with a private garage, daily cos of 30 €. Another solution is Talete, a public lot with a 24 hours fee of 15-18 €.

  ---

• The hot tub is private pls ? Or is a common hot tub ? Thanks
  
  
  • Monday, 4 July 2022
  • The hot tub you may see in the pictures is a private one and it is on a terrace. The only room type with those amenities is the Deluxe SPA

  ---

• We have reservations for 3 single rooms September 15-18 (Robert Evans, William Millea, Kevin McCoy) We arrive Catania airport on September 15 at 12:40 PM on AZ 1711 from Rome. Is it possible to arrange for transportation from Catania airport to your hotel? Thank you
  
  
  • Wednesday, 6 July 2022
  • Dear Sir
    yes we can arrange a pick up for 3 people con minivan € 90 to pay in cash directly to the driver.
    Please let me know if I can go ahead with the reservation. Our driver will be awaiting at the arrival holding Algilà board
    Regards
    Sabrina M

  ---

• Hi can you let me know if you have an elevator please ?
  
  
  • Thursday, 20 July 2023
  • Yes, all the rooms are served by elevators, but some of them are reachable with a few steps (E.G.: Deluxe rooms are all on the top floor of the building).
    Please specify if you got any issue with steps.

  ---

• ciao, how far of a walk is the public parking?
  
  
  • Thursday, 20 July 2023
  • 400 meters away from our hotel you will find a public unattended parking called Talete, which costs 15.00 € for 24 hours.
    

  ---

• I had a lovely stay at your hotel 4 years ago. My recollection is that we stayed in a new building that was across the street from your restaurant. We are returning in October this year. How can we request this building when we book . Thank you
  
  
  • Monday, 8 August 2022
  • Dear Sir,
    
    we guarantee the room typology, not the specific room. At least we can add a note about your preference.
    
    
    Best regards,
    
    Sabino.

  ---

• Does the large family suite have a view? What's the layout?
  
  
  • Sunday, 26 November 2023
  • some of them have small balcony view on the side, some of them just windows.

  ---

• hi, do you have a coffee machine or a kettle?
  
  
  • Friday, 26 August 2022
  • Dear Sir
    we do have a kettle in the bar you can ask the staff some hot water or coffee. We don't supply kettle in the room.
    Kind Regards
    SAbrina M

  ---

• Does the large family suite have 3 bedrooms?
  
  
  • Thursday, 5 October 2023
  • the family 6 has 3 bedroom for 6 people, the family 4 2 bedroom for 2 people. Regards
    Sabrina M

  ---

• Is there an elevator?
  
  
  • Sunday, 26 November 2023
  • yes we do have elevator.

  ---

• Does the large family suite have a view?
  
  
  • Sunday, 26 November 2023
  • not all of them, some of them have windows and some small balcony with view in the side.

  ---

• Is the restaurant open during December and January?
  
  
  • Thursday, 5 October 2023
  • yes it is in the evening Regards Sabrina M

  ---

• Hi ..Do you have a roof top area ?
  
  
  • Thursday, 20 July 2023
  • Some of the rooms (Deluxe SPA) have a private sea view terrace with Jacuzzi. No common terrace are available.

  ---

• Hi, is the hotel restaurant open on New Year’s Day, 1st January please. Regards, Julia
  
  
  • Sunday, 26 November 2023
  • yes it's open for breakfast and in the evening. It's better to make a reservation from 19.30 to 22.00

  ---

• Is it possible to receive a parcel by post in anticipation of our arrival as guests of the hotel? Many thanks, Dr Ina Dorairaj
  
  
  • Friday, 28 October 2022
  • yes is possible just put your name in the parcel with Hotel name and arrival date. And better if you send a message telling us that you are receiveing the parcel. Regards

  ---

• Hello, Can I ask you on question please, if it’s possible for me to book a car space for my car. I mean space at car parking? Thank you,
  
  
  • Tuesday, 26 May 2026
  • Greetings, we got a convention with an external service that provide valet parking; that means you got a spot reserved in a private garage and the service includes also the valet. We cannot reserve a spot in advance in any public lot.

  ---

• Does the place has a kitchen o refrigerator we can use?
  
  
  • Tuesday, 26 May 2026
  • Dear Guest
    
    the kitchen is for employees use only, your room got a mini-fridge you could use. If you need to store medicines in a particular refrigerator please ask to the staff, we can keep them for you.
    
    Kind regards
    
    Stefano

  ---

• Hi, how far is your nearest serviced beach please? We will not have a car. Thanks
  
  
  • Tuesday, 26 May 2026
  • Dear guest,
    
    the nearest serviced beaches are about 15 minutes by car from our hotel. If you do not have a car we may arrange a transfer for you.
    
    
    Best regards,
    
    Sabino.

  ---

• Hello… do you have any public parking nearby???
  
  
  • Tuesday, 26 May 2026
  • Greetings,
    about 400 meters away from our position you may find the public parking lot Talete. The daily fee for thsi parking area is 15 Euro

  ---

• Hi are we able to check in at noon please if we book for one evening 21st April
  
  
  • Tuesday, 26 May 2026
  • Early check in is upon availability, we cannot predict the room plan for a future date. At your arrival we will give priority for the cleaning of the assigned room if no empty room of the choosen type are available. We guarantee check in at 3 PM

  ---