Rocco Forte Astoria Hotel

Facilities & Features Rocco Forte Astoria Hotel

• General:
• WiFi available in all areas

• Activities:
• Live music/performance

• Services:
• Free WiFi,
• Internet services,
• WiFi

• Food & Drink:
• Bar,
• Breakfast in the room,
• Restaurant,
• Room service

• Pool and wellness:
• Fitness centre,
• Hammam,
• Massage,
• Sauna,
• Spa and wellness centre

• Transport:
• Shuttle service (additional charge)

• Reception services:
• 24-hour front desk,
• ATM/cash machine on site,
• Concierge service,
• Luggage storage,
• Private check-in/check-out

• Entertainment and family services:
• Babysitting/child services

• Cleaning services:
• Dry cleaning,
• Ironing service,
• Laundry

• Business facilities:
• Business centre,
• Fax/photocopying,
• Meeting/banquet facilities

• Shops:
• Barber/beauty shop

• Miscellaneous:
• Air conditioning,
• Allergy-free room,
• Facilities for disabled guests,
• Family rooms,
• Lift,
• Non-smoking rooms,
• Non-smoking throughout,
• Soundproof rooms

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Safety deposit box,
• Security alarm,
• Smoke alarms

• Safety features:
• Access to health care professionals,
• Face masks for guests available,
• First aid kit available,
• Hand sanitizer in guest accommodation and key areas,
• Process in place to check health of guests,
• Shared stationery such as printed menus, magazines, pens, and paper removed,
• Staff follow all safety protocols as directed by local authorities,
• Thermometers for guests provided by property

• Physical distancing:
• Cashless payment available,
• Contactless check-in/check-out,
• Physical distancing rules followed,
• Screens or physical barriers placed between staff and guests in appropriate areas

• Cleanliness & disinfecting:
• Guest accommodation is disinfected between stays,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Linens, towels and laundry washed in accordance with local authority guidelines,
• Property is cleaned by professional cleaning companies,
• Use of cleaning chemicals that are effective against Coronavirus

• Food & drink safety:
• All plates, cutlery, glasses and other tableware have been sanitized,
• Breakfast takeaway containers,
• Delivered food is securely covered,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas