Facilities & Features 41

• General:
• Air conditioning,
• Elevator,
• Facilities for disabled guests,
• Heating,
• Non-smoking rooms,
• Packed lunches,
• Pet basket,
• Pet bowls,
• Room service,
• Smoke-free property

• Activities:
• Bicycle rental,
• Walking tours

• Food & Drink:
• Bar,
• Breakfast in the room,
• Restaurant,
• Special diet meals (on request)

• Internet:
• Internet,
• Wireless internet

• Parking:
• Parking

• Reception services:
• 24-hour front desk,
• Baggage storage,
• Concierge,
• Express check-in/out,
• Invoice provided,
• Private check-in/out

• Entertainment and family services:
• Babysitting/Child services

• Cleaning services:
• Dry cleaning,
• Ironing service,
• Laundry

• Business facilities:
• Business center,
• Meeting/Banquet facilities

• Safety & security:
• Safe

• Safety features:
• Access to healthcare professionals,
• Face masks for guests available,
• First aid kits available,
• Hand sanitizer in guest accommodation and common areas,
• Process in place to check health of guests,
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
• Staff follow all safety protocols as directed by local authorities

• Physical distancing:
• Cashless payment available,
• Contactless check-in/out,
• Physical distancing rules followed,
• Screens or physical barriers between staff and guests in appropriate areas

• Cleanliness & disinfecting:
• Guest accommodation disinfected between stays,
• Guest accommodation sealed after cleaning,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Use of cleaning chemicals that are effective against coronavirus

• Food & drink safety:
• All plates, cutlery, glasses, and other tableware sanitized,
• Delivered food covered securely,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas