What are our guests' most frequent inquiries?

• Is your Airport Shuttle complementary? If not, what is the cost? Also does the shuttle run at all times?
  
  
  • Monday, 2 March 2020
  • Good night,
    Thank you very much for contacting us, when you make the reservation you may access to a link: The wellcome pick up where you can conveniently manage your transfer to the hotel. Wishing you a happy stay among us, best regards,
    
    
    

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• Hi do the rooms have a safe in them
  
  
  • Sunday, 19 January 2020
  • Yes, all the rooms haves free programmable safes.
    
    Best Regards
    
    Front Desk.

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• Good day. Do you have any rooms available on December 22 to Jan 4,2023? Total 13 nights. Thanks
  
  
  • Friday, 29 July 2022
  • Yes we have for the moment
    Reception

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• Would there be room for an additional person in a double room? Our daughter is studying there in Spain and may join us for one night. Would it be possible for her to stay with us in our room at the hotel?
  
  
  • Wednesday, 13 November 2019
  • Good night,
    Thank you very much for contacting us, this is subject to availability upon arrival, the Price of the Extra Bed is 35€ per night. Thank you so much in adavance, best regards,
    reception
    

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• I require bathtub and queen size bed also high floor
  
  
  • Saturday, 30 November 2019
  • Good night,
    Thank you very much for contacting us, we take note of your request, best regards,
    reception
    

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• Does your bathroom have shower gel and shampoo available?
  
  
  • Monday, 31 October 2022
  • Good night, we have shower gel, shampoo, hair conditioner and body lotion.
    Best regards

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• Hola Teneis habitacion con baño adaptado? Mínimo con ducha y barra de apoyo en el inodoro
  
  
  • Thursday, 25 August 2022
  • Buenas noches, y Gracias por contactar, Sí tenemos una habitación con baño adaptado para movilidad reducida, ducha con barras de apoyo. Saludos cordiales,
    Equipo 7 Islas

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• All your rooms seem to be shown as twins - can these also be doubles ?
  
  
  • Wednesday, 5 June 2024
  • Thank you for contacting us, we take note of your request, we cannot confirm the type of bed at the time of booking, this is subject to availability rooms upon arrival, but we will do our best, thank you so much again in advance, best regards,

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• Hi - how much is the airport shuttle service from the airport to the hotel?
  
  
  • Saturday, 6 August 2022
  • Good night, thank you so much for contacting us, we work with Welcomepickups, where you can conveniently manage your transfer to the hotel. Best regards,
    Equipo 7 Islas

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• Can I get a cot in the room
  
  
  • Wednesday, 19 February 2020
  • Good night, you can get a cot for free in the room. Always under availability
    Thank you
    Best regards

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• Hi - I can only see standard rooms with single beds - do you have double beds in standard rooms please ?
  
  
  • Sunday, 17 September 2023
  • Yes we have doubles and twins bed in easy (standard room)

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• Hey, the hotel is lovely. I would like to order 3 nights in june, but i want a queen bad and not a twin, i couldnt find it, is it possible? Thanks
  
  
  • Friday, 18 April 2025
  • Hello, once that you make the reservation, write us in special remarks that you like to have a double bed instead the twin bed.
    Best regards

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• So you provide cribs for babies? If yes, is that free?
  
  
  • Sunday, 24 November 2024
  • Yes, we have cribs under availability and always free.
    Best regards
    Reception

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• is it possible to trade out the queen bed for 2 twins in the penthouse room?
  
  
  • Monday, 15 July 2024
  • Good evening,
    We can set up 2 twins in one one of our penthouses.
    
    Best regards,
    7 Islas

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• Are there elevators to the rooms?
  
  
  • Sunday, 12 May 2024
  • Thank you so much for contacting us, we have elevator and the access to the hotel has the same level to the street. Thank you in advance, best regards, Team 7 Islas

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• Do you have elevators? Do you need to climb stairs to get in the hotel?
  
  
  • Friday, 3 May 2024
  • Thank you so much for contacting us, we have elevator and the access to the hotel has the same level to the street.
    Thank you in advance, best regards,
    Team 7 Islas

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• Hello- do you have an elevator?
  
  
  • Thursday, 25 January 2024
  • Yes for sure. Hotels 4 stars have always elevators.
    Best regards

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• The only option left for my dates is a room With 2 single beds. Is this suitable for a couple? Are the beds pushed together to make a double bed? Thank you
  
  
  • Wednesday, 3 January 2024
  • Thank you very much for contacting us, we take note of your request, we cannot confirm the type of bed at the time of booking, because this is subject to availability upon arrival, but we will do our best, best regards,
    7 islas

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• hi , any help upon arrival for suite cases , if not , elevator available ? how far from gran via is your hotel ? thank you , janine
  
  
  • Thursday, 27 July 2023
  • Thank you so much for contacting us, If the elevator is out of service, we have a service elevator. 7 Islas hotel to Gran Via 600m - 7 min by foot. Warm regards,
    7 islas hotel

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• hi do you have free shuttle transfer from airport?
  
  
  • Friday, 24 March 2023
  • Good night,
    Thank you very much for contacting us, you find attach a link in our web, where you can conveniently manage your transfer to the hotel with cost.
    The free transfer may be a specific offer in some hotel search engine.
    Best regards,

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• Hi, do you have a free airport shuttle from hotel to airport? Thank you
  
  
  • Thursday, 13 October 2022
  • Thank you so much for contacting us, we have airport shuttle service NOT FREE.
    Best regards,
    7 Islas

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• Hi!! Do all stander double rooms have bathtub? How can I make sure the room I book will have a bathtub?
  
  
  • Wednesday, 6 July 2022
  • Good night and Thank you so much for contacting us, the standard room has a bathtub. Kind regards,
    Equipo 7 Islas

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• good morning. is your hotel airport shuttle free? if not, what is the cost for 2 people. plan on arriving January 27. thank you
  
  
  • Thursday, 7 November 2024
  • Thank you for contacting us, Free Airport Shuttle we have not. Write us to our mail and we will send you the link , In order to be able to arrange the car transfer, choosing the options that are most comfortable for you.
    Best regards,
    7 Islas
    

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• Hi do your deluxe double have a proper seperate shower or is the shower over a bath with a hand held?
  
  
  • Saturday, 2 December 2023
  • Thank you so much for contacting us, all DELUXE room have a bathtub, but it has the support to be able to use it in shower mode.
    Best regards,

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• Does your standard rooms have a bathtub? Tea kettle? Small refrigerator?
  
  
  • Friday, 28 October 2022
  • Easy Rooms offer the following services: Bathrobes-Complimentary Tea facilities-Direct Telephone-Safety Box-LCD Tv-Satellite channels-Mini-bar-Laundry Service-Bathroom Amenities Malin + Goetz-Hair dryer-Air condicioned-Free Wi-fi
    Room Service. Thanks

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• Do you have adjoining/ door connected rooms for children?
  
  
  • Saturday, 16 December 2023
  • Dear guest. We have only one possibility for this type of rooms. Always under availability.
    Best regards

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• is there an iron in the room?
  
  
  • Tuesday, 23 May 2023
  • Hello there,
    Good morning. We do have irons in the hotel. Just contact the front desk to have one delivered to your room
    Best regards,
    7 Islas

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• Do the double deluxe rooms have a nice view?
  
  
  • Monday, 22 May 2023
  • Hello there,
    Our Deluxe room have street view. Location is subject to availability but you can request that.
    Regards,
    7 Islas

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• Is a late check out possible?
  
  
  • Wednesday, 13 March 2024
  • Under availability the day before.
    
    Best regards

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• Hi, If I want to pay for breakfast at the hotel how much do you charge? Also do any of the Easy rooms have street view? Thanks.
  
  
  • Monday, 15 July 2024
  • Good evening,
    The cost of the breakfast 21 €.
    The Easy rooms only face the backyard. You will have to upgarde to the Deluxe to get a room facing the street.
    Best regards,
    7 Islas

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• are there self service laundry facilities
  
  
  • Wednesday, 13 November 2024
  • Good evening,
    We do not have a laundry facility within our premisies but we do offer laundry service at extra charge.
    Best regards,
    7 Islas

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• Do your bathrooms have doors?
  
  
  • Friday, 8 December 2023
  • Yes. we do have doors in the bathrooms.
    
    Regards,
    7 Islas

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• Which room have a terrace. And what does the terrace overlook
  
  
  • Saturday, 17 December 2022
  • Good night, just the Penthouse has terrace, all penthouse are on top of the building. Best regards,
    7 Islas

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• Hola, que es lo más temprano que se puede hacer check in ? Llego de un vuelo a las 7:30 am
  
  
  • Friday, 8 July 2022
  • Buenas noches, y muchas gracias por contactar, si necesita la habitación antes de la hora del check in, mi consejo es que reserve también el día anterior y así su habitacion estará esperandole cuando llegue. Saludos cordiales,
    7 Islas

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• I will be a guest at your hotel on October 16th . I will need to book a shuttle from the airport how do I book it.
  
  
  • Friday, 7 October 2022
  • Write to the hotel, and we will give you the contact
    Reception

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• Hi travelling with my wife and 2 kids. One is 4 years and sleeps on the same bed with us. The other is just 6 months old so can u arrange a cot ?
  
  
  • Tuesday, 18 October 2022
  • Hello, the best way is to put a bed for the 4 years old children at the price of 20 € per day. And put the cot for free to the other children.
    Reception

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• is there a fee for the airport shuttle? If so how much is it ?
  
  
  • Monday, 8 May 2023
  • Good night, depends on the service that you need, around 45€ more or less. Thank you in advance,
    7 islas

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• Can you store luggage when we check out for 36 hours - whilst we do a small overnight trip to Toledo ?
  
  
  • Friday, 24 March 2023
  • Of course we can keep the luggage here when you make the check out, all the time that you need.
    
    Kind Regard

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• Hola, Tiene una habitación para 3 adultos disponible? o una habitación para dos adultos con una cama extra?
  
  
  • Thursday, 25 August 2022
  • Buenas noches y Gracias por contactar con nosotros, las habitaciones para 3 adultos son DELUXE + cama Extra. Muchas Gracias, saludos cordiales,
    Equipo 7 Islas

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• Hi, What are your breakfast timing?
  
  
  • Thursday, 6 June 2024
  • From 7:30 t0 10:30 and saturday and sunday: from 8:00 to 11:00.
    
    Best regards

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• Hola es posible hacer el checkin e las 2:30 am
  
  
  • Saturday, 2 July 2022
  • Buenas noches el check in se realiza a las 14:00 del día de la reserva, posteriormente a esa hora, no hay ningún problema en realizar el check in, entendiendo que lo que marca las 14:00 es el día de la reserva.

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• Hi, do you have private parking? Or any parking zone nearby?
  
  
  • Sunday, 20 August 2023
  • Good Night we have parking in our parallel street that it calls Barco, number 1.
    The price is around 30 € per day.
    Best regards
    
    Reception Team

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• Hello, is late checkin an option? Our flight lands at 8.30pm.
  
  
  • Friday, 18 November 2022
  • Our check in time is from 14:00, and our reception is 24 hours

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• We are a couple staying 2 nights and wonder if possible to rent a roll away bed for last night, so our son can spend the night, for an early trip to the airport?
  
  
  • Wednesday, 24 January 2024
  • Hello you could ask for an extra bed only if your room is DELUXE. The price will be 35 Euros. If you book a DELUXE room inform us that you gonna need an extra bed.
    
    Waiting to hear from you soon have
    Best regards

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• Hello, can you tell me if your hotel is pet free? I am severely allergic to dogs/cats. Thank you
  
  
  • Wednesday, 22 April 2026
  • Dear Sir, Madam,
    
    First of all, thanks for thinking in 7 Islas Hotel to spend your next days in Madrid.
    Our hotel is pet friendly but we use only one of our rooms, so don't worry about that, we can give you a room in which you don't have problem

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• does the standard double room come with the bidet?
  
  
  • Wednesday, 22 April 2026
  • Yes the standar room come with bidet

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• Hi: do the rooms have air conditioner? Thanks,
  
  
  • Wednesday, 22 April 2026
  • Good morning and Thank you for contacting 7 Islas Hotel, Yes Sir, all rooms has air conditioner. For further information, if needed, please do not hesitate to contact us, Best regards,
    reception

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• Hi, does the Double Deluxe room have a desk and a balcony? Thanks!
  
  
  • Wednesday, 22 April 2026
  • Dear sirs
    
    The deluxe room has desk but not balcony. The only room that has balcony is the penthouse
    
    regards

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• Hello, if larking needed is their availability?
  
  
  • Wednesday, 22 April 2026
  • Yes, nearby the hotel you have many parking possibilities.
    
    Best regards
    
    Reception

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• Hi, I have just added an extra night and the price per room has gone up significantly? Could you offer the same price per night? Thanks
  
  
  • Wednesday, 22 April 2026
  • Good evening and thank you so much for contacting us, our system depends on availability to always look for the best offer for our clients, surely the day you added, the availability was low. Kinds regards
    7 Islas

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• Hello we are arriving on bicycles, will there be somewhere secure to store them for the nights of our stay? Thank you
  
  
  • Wednesday, 22 April 2026
  • Thank you so much for contacting us, Yes we will keep them free in the locker of the hotel, thank you in advance,

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• Does the Twin Room have clear/glass door to the attached bathroom? How about the Deluxe Double Room?
  
  
  • Wednesday, 22 April 2026
  • In Easy and Deluxe rooms all have a normal door to access the bathroom. Best regards,
    7 Islas

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• Is early check in an option? Arriving by plane at 9:30a
  
  
  • Wednesday, 22 April 2026
  • Thank you very much for contacting us, if you need the room after 9:30 in the morning, my advice is to also book the day before . Arrive to the hotel, we will inform you at reception meanwile, we can store your luggage in the free locker. 7 Islas
    

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• Hi, how much would the parking cost at the nearby location please?
  
  
  • Wednesday, 22 April 2026
  • Good Afternoon. The parking cost is around 27 €.
    Best regards

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• Do you have the facility to store three large bicycle boxes (size of a large suitacase) for one week between stays? We intend to stay for one night on 15th September and then again for one night on 22 September. We would be happy to pay for the service.
  
  
  • Wednesday, 22 April 2026
  • Good afternoon. I hope you are well. We have lockers but we need to know the exact size of each bicycle box, it depends of the size of the boxes. Best regards and hoping to see you soon

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• Hi, do your bathrooms have walk in showers? I only seem to see bathtubs with shower heads in the photos. Thank you.
  
  
  • Wednesday, 22 April 2026
  • Thank you for contacting us, we have bathtubs with shower.
    Room with walk-in shower, preferential for guests with reduced mobility, wheelchair.
    Thank you in advance, best regards,
    7 islas hotel

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• What are the views from the Terrace in the Penthouse rooms?
  
  
  • Wednesday, 22 April 2026
  • Views of Valverde Street and the rooftops of Malasaña

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• Hello! What's the Covid measures for travellers from Portugal? It's the europe vaccine certificate enough? Thank you :)
  
  
  • Wednesday, 22 April 2026
  • For this moment Europe vaccine or PCR

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• Hello, do you have coffee kettle/machine in the room? Do you serve vegan food for breakfast? Thanks for Mrs.Ronit Rashook
  
  
  • Wednesday, 22 April 2026
  • Hello Mrs.Ronit Rashook,
    
    We have kettle with tee and infusions in the room. We also have a vegan menu for breakfast.
    
    Regards,
    Equipo 7 Islas.

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• Is there a public terrace at the hotel or is the only available terrace the one at the penthouse?
  
  
  • Wednesday, 22 April 2026
  • Only the one at the penthouse

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• Hi- My plane lands this morning 1.can you offer early check in today? 2. Can you suggest 2 different options to reach the hotel from Madrid Airport?
  
  
  • Wednesday, 22 April 2026
  • Taxi service at the airport or make a reservation for the personal transfer

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• Good evening, could you please tell me how much you charge for the breakfast per person
  
  
  • Wednesday, 22 April 2026
  • Good evening,
    The breakfast prioce is 21 € per person.
    Bets regards,
    7 Islas

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• Some reviews say that it’s very noisy and I’m very worried because I’m a light sleeper. Do you have rooms in high levels & do not face a Main Street?
  
  
  • Wednesday, 22 April 2026
  • Good afternoon. We do have room siding the inner patios. However our windows are completley noiseless.
    

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• Hello, Does your safe fit a laptop computer and do you have a 24 hour front desk? Thank you
  
  
  • Wednesday, 22 April 2026
  • Good night. we have differents safety boxes. Our front desk is 24 hours.
    Best regards
    
    Reception

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• Hi there is parking available at the hotel or nearby? Gracias George
  
  
  • Wednesday, 22 April 2026
  • Good morning;
    
    The hotel has a deal with this parking Tudescos, the guests get a little discount on the 24 hours rate:
    https://goo.gl/maps/kQFvMMpf5dFwtspx5
    
    Best regards,
    
    Rodrigo Coto
    Recepción / Front Desk
    reservas@7islashotel.com
    

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• Hello. The Deluxe Double Room says 2 single beds, however the photo shows a double. Which is it. Thank you.
  
  
  • Wednesday, 22 April 2026
  • Hello. Our double rooms have both two single beds and one double bed. Make sure to specify the type of bed that you want when you make the reservation.
    
    Thank you,
    

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• Hi, do you have airport pick up service?
  
  
  • Wednesday, 22 April 2026
  • Hello, contact on our hotel and ask for that information
    
    

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• Hi I want to ask whether it’s possible to reserve the penthouse with two single beds? I cant see that option here.
  
  
  • Wednesday, 22 April 2026
  • Yes, you can put the remarks and we try to give to you

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• Hola! Proximity to the Wizink center? Thanks
  
  
  • Wednesday, 22 April 2026
  • The Hotel is 3 km from the WiZink Center.

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• contáis con algún servicio de parking?
  
  
  • Wednesday, 22 April 2026
  • Buenas noches y muchas gracias por elegir el Hotel 7 Islas
    El Hotel no dispone de parking, pero tenemos convenio con parkings de la zona, concretamente con el Parking Tudescos en la plaza de la Luna, entrada por la calle Silva.
    Saludos
    

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• Tienen cuna para un bebe de 1 año y medio?
  
  
  • Wednesday, 22 April 2026
  • Gracias por contactar con nosotros, SÍ tenemos cuna, tramite la reserva para 2 personas y en observaciones indique que viaja con Bebé. Es bajo disponibilidad cuanto antes recibamos la reserva mejor, para hacer el bloqueo. Es gratuita. Saludos

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• Is it possible to have a late check out on 18 August? About 17:30, because our flight leaves very late. What is the fee for the late check out? Thanks
  
  
  • Wednesday, 22 April 2026
  • Good morning,
    
    Our late check-out:
    
    - Up to 16h. must be paid the half rate of the day. (always under availability)
    - After 16h. must be paid the full rate of the day.
    
    Best regards,

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• Hello, can we add an extra bed in the deluxe room?
  
  
  • Wednesday, 22 April 2026
  • Hello there¡
    We will need to verify availability first. If so, the cost is 35 € extra per day ( adult) or 20 € ( child)

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• we would like to book the penthouse with terrace for Aug. 14-17, 2022. What is the cancellation policy for this reservation?
  
  
  • Wednesday, 22 April 2026
  • Hello there
    You can cancel the reservation with 24 hrs in advance. Do not apply on non refundable reservation
    Kind regards
    7 Islas

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