What are our guests' most frequent inquiries?

• Is there a hot tub with this room? If not what rooms are available with a hot tub? Kind regards, Lewis Orme.
  
  
  • Saturday, 26 October 2019
  • No
    The suites with names have hot tubs

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• are babies welcome? she is 12 months old
  
  
  • Sunday, 19 January 2020
  • Sorry we are adult only.

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• What smoking rooms do you have with hot tubs?
  
  
  • Friday, 29 November 2019
  • Hello
    All of our room are non smoking
    Regards

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• Hi are dogs welcome
  
  
  • Saturday, 29 February 2020
  • Hello
    We allow dogs in ultimate luxury room 1, Harrop suite and potter suite. We do not allow dogs in the bar or restaurant.
    Regards

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• Is there a hot tub ?
  
  
  • Friday, 18 October 2019
  • Not in room 15

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• Hi will the restaurant be open in September?
  
  
  • Saturday, 18 July 2020
  • The restaurant will be open to residents only

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• Hi,I like to reserve this room but can I pay when we have arrive??
  
  
  • Sunday, 6 November 2022
  • You will be required to pay the first night stay at the time of booking.

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• Is there allocated parking? Or is it first come first served?
  
  
  • Monday, 20 January 2025
  • we have enough spaces for all our guests.

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• Is there a room available tomorrow night with hot tub please?
  
  
  • Friday, 30 October 2020
  • Hello
    I'm sorry all our hot tub suites are taken for tomorrow
    Kind regards

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• What’s you policy if we book for June and there is still lockdown - do you allow us to reschedule for later in the year without charge?
  
  
  • Tuesday, 16 February 2021
  • Hello
    Yes you can reschedule if there is another lockdown in June

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• I would like to book 30th Dec - 2nd Jan. are there any dog friendly rooms available then please ?
  
  
  • Monday, 26 August 2024
  • Hello
    Sorry we do not have any available.
    Kind regards

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• Which rooms have there own hot tubs outside
  
  
  • Monday, 20 April 2020
  • The rooms headed up Luxury suite with hot tub

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• Do any of the rooms have twin beds?
  
  
  • Tuesday, 5 March 2024
  • Hello
    Only superior room 14 has twin beds on request

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• Do the luxury suites have Smart TV’s / Netflix ?
  
  
  • Saturday, 17 September 2022
  • Yes they do

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• Hi, is a 17.5 years old welcome? Thank you.
  
  
  • Tuesday, 12 November 2024
  • Hello
    Yes we would allow a 17.5 year old.
    Kind regards

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• Hi Is there a hot tub available to use
  
  
  • Monday, 26 September 2022
  • hello
    We have 7 rooms with private hot tubs but we don't have one for every room to use.

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• Is a 15 year old classed as child?
  
  
  • Saturday, 19 November 2022
  • Yes they are

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• Is there a hot tub in this room?
  
  
  • Saturday, 10 September 2022
  • No, hot tubs are only available in our suites.
    Kind regards

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• Hi as this room got a hot tub please
  
  
  • Tuesday, 23 February 2021
  • Hello
    No. The rooms with hot tubs have the heading "luxury suite with hot tub"
    Kind regards

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• Do you offer a cooked breakfast room service? Full english served to the bedroom?
  
  
  • Monday, 27 January 2020
  • No sorry all breakfast are served in the restaurant

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• Is your hotel wheelchair accessible thank you
  
  
  • Wednesday, 7 September 2022
  • Hello
    Sorry but no we have steps to get into reception from outside.
    Kind regards

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• Hi, is there tea and coffee making facilities in the room?
  
  
  • Saturday, 24 February 2024
  • Yes we do have these facilities

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• Hi are you open for business
  
  
  • Friday, 17 July 2020
  • Hello
    Yes we are

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• Is there a jacuzzi
  
  
  • Friday, 29 November 2019
  • Room 4 have a regular bath not a jacuzzi bath

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• I am interested in booking for my family (2 Adults +2 children (13 years +7 years) Do you accept my booking?
  
  
  • Sunday, 30 March 2025
  • Sorry, we are adult only

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• Are you pet friendly
  
  
  • Monday, 25 September 2023
  • We have three dog friendly rooms however the bar and restaurant are not dog friendly.
    Kind regards,

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• Do you do afternoon tea?
  
  
  • Friday, 29 November 2019
  • We serve afternoon tea between 2pm and 4pm, pre booking is required.

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• When you say adult only, from what age does this apply please?
  
  
  • Wednesday, 22 July 2020
  • 18 years of age minimum.
    Regards

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• Hot tub rooms prices for our 10th wedding anniversary
  
  
  • Sunday, 27 August 2023
  • £582 per night on a bed and breakfast basis. We currently have a three nights for the price of two offer.

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• Is there a private hot tub?
  
  
  • Friday, 29 November 2019
  • Hello
    We have 7 rooms which have there own hot tubs, we do not have ones for every room

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• which rooms do you allow dogs?
  
  
  • Friday, 27 January 2023
  • Hello
    Ultimate luxury room 1 or potter and harrop suite

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• Hi Do you have room with balcony
  
  
  • Tuesday, 21 June 2022
  • Hello
    the following rooms have either a terrace or balcony
    all of our luxury hot tub suites, ultimate luxury room 1 and luxury room 16

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• are you dog freindly
  
  
  • Friday, 29 December 2023
  • We have 3 dog friendly rooms. These cannot be booked on booking.com

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• Hi I’m looking to have a hot tub suite are there any available either the 31st-1st April or the 1st April - 2nd? And how much please
  
  
  • Monday, 13 March 2023
  • Hello
    I'm sorry all our hot tub suites are a minimum of two nights over that weekend
    Kind regards

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• Hi which rooms have the outdoor hot tub please
  
  
  • Sunday, 27 September 2020
  • All the rooms that have names rather than numbers

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• Hi-- Is the dog allowed to stay?
  
  
  • Monday, 5 June 2023
  • We have 3 room s which dogs can stay ultimate luxury room 1, potter and harrop hot tub suite

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• Which rooms have hot tubs
  
  
  • Friday, 5 March 2021
  • They are the rooms under the heading luxury suites with hot tub.

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• Do they serve breakfast?
  
  
  • Friday, 29 December 2023
  • Hello
    Breakfast is included in the price.
    Regards

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• Do you have any hot tub suites available for tomorrow evening
  
  
  • Saturday, 31 October 2020
  • Sorry all our hot tub rooms are taken

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• Are pets allowed in the property? I saw on tripadvisor that the hotel is pet friendly but on booking it says otherwise.
  
  
  • Thursday, 19 January 2023
  • We have 3 rooms which we allow dogs in but they cannot come in the bar or restaurant.

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• Im wanting a room with a spa bath in it. Which rooms have them
  
  
  • Thursday, 17 September 2020
  • Hello
    Room 2,7,16 and 17 have spa baths

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• Hello what view does this room have??
  
  
  • Wednesday, 13 November 2024
  • Hello
    room 19 is on the lower ground floor so the window looks on the carpark

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• Hi,I like to reserve this room but can I pay when I have arrived??
  
  
  • Tuesday, 8 November 2022
  • Hello
    No sorry as per our terms and conditions we take the first nights stay as a non refundable deposit at the time of booking.
    Kind regards

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• Do you have a lift
  
  
  • Monday, 15 April 2024
  • No we do not have a lift

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• Hello do you have any availability for the outdoor hot tub room for the 19th November for 2 or 3 nights?
  
  
  • Thursday, 22 October 2020
  • Hello
    Yes the cost is £545 per night bed and breakfast. They are the rooms marked luxury suite with hot tub on our page

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• Hi just wondering what the delux double bedroom looks like as there is no photo.
  
  
  • Wednesday, 3 August 2022
  • Hello
    We have just refurbished it so we are waiting for our photographer to come and take pictures. It is a green jungle print at the feature wall and head board en-suite with shower only

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• Does this have a hot tub as stated in the header
  
  
  • Monday, 6 July 2020
  • Hello
    Yes any room under the header luxury suite with hot tub gets a hot tub on their balcony/terrace.
    Regards

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• stayed once before after big operation. stay was spoilt by people using the jacuzzi in there room all hours of the night .is there a cut off time re
  
  
  • Monday, 4 November 2024
  • Hello
    We ask them not to use after 11pm.
    

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• are dogs allowed?
  
  
  • Wednesday, 19 October 2022
  • Hello
    We have 3 rooms which are dog friendly, potter, harrop and room 1. There is a £25 per night per dog charge

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• Do any of the rooms have a private hot tub outside bed if so which room is this online to book Many thanks
  
  
  • Friday, 29 November 2019
  • We have 7 rooms with private hot tub. They are the rooms that are named not numbered.

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• Do you have any luxury suite with hot tub available for one night (22nd of August till 23rd of August)?
  
  
  • Saturday, 8 August 2020
  • Sorry we do not have availability
    Regards
    Suzanne

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• do you have any ground floor bedrooms?
  
  
  • Monday, 20 February 2023
  • Hello
    No sorry all rooms require stairs to get to and we don't have a lift.

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• How much is the luxury suite?
  
  
  • Tuesday, 25 August 2020
  • A hot tub suite would cost between £495 and £545 per night

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• Do all the room have a hot tub outside?
  
  
  • Friday, 18 October 2019
  • No, just the hot tub suites

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• Are you pet friendly for 2 tiny shih tzus? Kind regards Alison
  
  
  • Thursday, 29 December 2022
  • Hello
    We have 3 rooms which are pet friendly, they are room , potter and harrop. The charge is £25 per night per dog.
    We do not allow dogs in the bar or restaurant.
    Kind regards

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• For 8-9th December need a private room with hot tub and jacuzzi?
  
  
  • Monday, 9 November 2020
  • Sorry the only room with a hot tub and jacuzzi is taken. A hot tub suite would cost £545 per night

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• If covid restrictions move to higher tier before the chosen date, is this Booking refundable?
  
  
  • Thursday, 29 October 2020
  • All deposits are non refundable. If you need to cancel due to covid we will hold all deposits so they can be transferred to another date

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• Hi which rooms are allowed dogs?
  
  
  • Monday, 4 November 2024
  • Hello
    Ultimate luxury room, potter and harrop hot tub suites. There is a £25 per dog per night charge, maximum of 2 dogs per room.

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• Is this a dog friendly room
  
  
  • Friday, 23 September 2022
  • only 2 of the suites are dog friendly. There is a charge of £25 per night per dog with a maximum of 2 dogs. The rooms are called potter and harrrop.

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• Are any rooms dog friendly?
  
  
  • Tuesday, 28 June 2022
  • Ultimate luxury room 1 and potter and harrop hot tub suites are. bringing a dog is charged at £25 per night per dog with a maximum of 2 dogs.
    Regards

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• Is there a hot tub with every room?
  
  
  • Friday, 18 October 2019
  • No

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• Is this a room with a hot tub?
  
  
  • Friday, 18 October 2019
  • No

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• Which rooms are on ground floor level. Thanks
  
  
  • Wednesday, 30 August 2023
  • Sorry we do not have any ground floor rooms

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• Are dogs aloud in this room the deluxe weigh hot tub- very well trained dog
  
  
  • Monday, 14 November 2022
  • Dogs are not allowed in this room

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• Are dogs welcome
  
  
  • Wednesday, 14 September 2022
  • Hello
    We allow dogs in 3 of our rooms (potter, harrop and suite 1) at a charge of £25 per night per dog, maximum of 2 dogs. We do not allow dogs in the bar or restaurant.

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• Hi, which of your rooms have a hot tub with them? Thank you
  
  
  • Thursday, 14 May 2026
  • All the rooms which have names ie Stickle, Broadcrag, Devoke etc

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• Hi,could I check for the Deluxe rms that you have available on 16 Dec Thurs (rms 3, 5, 15, 18),do they have the bath tub in the private garden area?
  
  
  • Thursday, 14 May 2026
  • Hello none of these rooms have hot tubs out side or private garden areas. These are the rooms under the heading luxury suite with hot tub.
    Regards

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• Do all rooms have a hot tub,even the rooms for £380 for two nights
  
  
  • Thursday, 14 May 2026
  • Hello
    No not all rooms have hot tubs only the ones with names have hot tubs and they are priced between £495 - £595 per night bed and breakafast
    Kind regards

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• Do you have electric vehicle chargers
  
  
  • Thursday, 14 May 2026
  • At the moment no, but we hope to have 2 ready for use in about 4-6 weeks.

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• Hi does the luxury suite have a private hot tub?
  
  
  • Thursday, 14 May 2026
  • Hello
    The rooms with hot tubs say luxury suite with hot tub. The hot tubs are on the room balconies and can only be used for guests in that room
    Kind regards

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• Hi. I would need a room with a walk in shower rather than a bath for week end 28th Feb-1March double room please
  
  
  • Thursday, 14 May 2026
  • Good Evening,
    We have Room number 2, 7 and 11 available for the dates you require which all have a walk in shower.

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• Hi if I book this when the payment day be? Can you pay in installments as it’s not till next year
  
  
  • Thursday, 14 May 2026
  • Hello
    At the time of booking a non refundable deposit equivalent to your first evenings stay is required

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• Is there a contact number to call to speak to someone with regards to payment dates/ bookings/ deposits
  
  
  • Thursday, 14 May 2026
  • Hello
    All of our free dates are available on the booking.com site along with terms and conditions.
    Regards

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• Hi do you have parking ps and does all rooms come with Jacuzzi? thank
  
  
  • Thursday, 14 May 2026
  • yes we have parking and no not all rooms have jacuzzi baths.
    Regards

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• Hi, Sorry for the naive question, why is the hotel “adult only”? Regards,
  
  
  • Thursday, 14 May 2026
  • Hello
    We chose to make it adult only as all of our rooms only have double beds in

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• Hi, your luxury room 7 with spa bath, is that only for access to the guests who have booked that room?
  
  
  • Thursday, 14 May 2026
  • Hello
    As it is a bath and not an outdoor hot tub, yes it is for your private use only.

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• Hi, I am looking at booking a room for 2 nights from the 30th October. It is for our honeymoon as we get married the day before. Do you have hot tubs?
  
  
  • Thursday, 14 May 2026
  • Hello
    We have one hot tub suite avaiable for the 30th October for two night the price would be £1090.00 for the two nights bed and breakfast
    Kind regards

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• do the dog friendly rooms have a hot tub? are the Potter or Harrop rooms available 30th May to 22nd?
  
  
  • Thursday, 14 May 2026
  • Hello
    We have harrop hot tub suite free and the cost would be £582 per night bed and breakfast and a £25 per night charge for the dog.
    Regards

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• Are you dog friendly
  
  
  • Thursday, 14 May 2026
  • Hello
    We have 3 pet friendly rooms room , potter and harrop but dogs cannot come in the bar and restaurant.
    Regards

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• hello on the booking it says non refundable, however due to the current situation with covid what would happen is the government advised no travel or we go into another lockdown would we loose own money? Thanks
  
  
  • Thursday, 14 May 2026
  • All deposits are non refundable, if another lockdown happens or you get covid we would allow you to move dates and the deposit would move with the new booking.

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• My Mum is slightly disabled, do you have ground floor bedrooms or possibly a lift?
  
  
  • Thursday, 14 May 2026
  • Hello
    No sorry we don't have either ground floor rooms or a lift.
    Kind regards

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• Do you allow dogs
  
  
  • Thursday, 14 May 2026
  • We have three pet friendly rooms however dogs are not allowed in the main hotel, bar or restaurant.

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• I think it is room 7 with the double spa bath I am trying to find for the dates I would like .. can you please confirm if this room available in june
  
  
  • Thursday, 14 May 2026
  • It depends on the dates you want. If you put your dates in and room 7 comes up then it is free.
    Regards

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• are any of the rooms with hot tubs available 23rd oct till 25th oct?
  
  
  • Thursday, 14 May 2026
  • Hello
    Sorry they are all booked

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• what dates are available in December
  
  
  • Thursday, 14 May 2026
  • Hello
    All available dates are now live on our page

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• Does this room have a hot tub?
  
  
  • Thursday, 14 May 2026
  • HelloI'm not sure which room your asking about but if it doesn't have the heading "luxury suite with hot tub" then no it doesn't.
    Regards

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• Do u have rooms with Jacuzzi?
  
  
  • Thursday, 14 May 2026
  • Hello
    We have certain rooms with Jacuzzi/ air spa baths. You will need to look at all room descriptions to find the rooms which do.
    Regards

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• Hi. I am planning to do a Honeymoon here in May. Do you do any honeymoon packages that include the hot tub? Jade
  
  
  • Thursday, 14 May 2026
  • You need to look for rooms with the heading luxury suite with hot tub, if none come up then they are all booked out.

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