Facilities & Features Au Coeur Des Neiges Resort SPA & FREE E-BIKE

• General:
• Air conditioning,
• Airport shuttle,
• Car rental,
• Designated smoking area,
• Facilities for disabled guests,
• Family rooms,
• Grocery deliveries,
• Hardwood or parquet floors,
• Heating,
• Iron,
• Non-smoking rooms,
• Packed lunches,
• Pet bowls,
• Private entrance,
• Room service

• Activities:
• Bicycle rental,
• Bike tours,
• Cycling,
• Fishing,
• Golf course (within 2 miles),
• Hiking,
• Horseback riding,
• Racquetball,
• Skiing,
• Tennis court,
• Tour or class about local culture,
• Walking tours

• Room Amenities:
• Drying rack for clothing,
• Socket near the bed

• Bathroom:
• Bathrobe,
• Bathtub or shower,
• Bidet,
• Free toiletries,
• Hairdryer,
• Private bathroom,
• Shower,
• Slippers,
• Toilet,
• Toilet paper,
• Towels

• Media & Technology:
• Cable channels,
• Satellite channels,
• Streaming service (like Netflix),
• Telephone,
• TV

• Food & Drink:
• Bar,
• Breakfast in the room,
• Coffee house on site,
• Fruit,
• Kids' meals,
• Restaurant,
• Special diet meals (on request),
• Tea/Coffee maker,
• Wine/Champagne

• Ski:
• Ski pass vendor,
• Ski storage

• Internet:
• Internet

• Kitchen:
• Coffee machine,
• Dining table,
• Dryer,
• Electric kettle,
• High chair,
• Microwave,
• Refrigerator

• Outdoors:
• BBQ facilities,
• Garden,
• Outdoor dining area,
• Outdoor furniture,
• Sun deck,
• Terrace

• Living Area:
• Dining area,
• Sitting area,
• Sofa

• Parking:
• Parking

• Bedroom:
• Linens,
• Wardrobe or closet

• Accessibility:
• Bathroom emergency cord,
• Toilet with grab rails,
• Wheelchair accessible

• Pool and wellness:
• Beach chairs/Loungers,
• Beach umbrellas,
• Indoor swimming pool,
• Locker rooms,
• Massage,
• Public Bath,
• Sauna,
• Solarium,
• Spa,
• Spa facilities,
• Spa lounge/Relaxation area,
• Spa/Wellness packages,
• Steam room,
• Turkish/Steam Bath,
• Yoga classes

• Reception services:
• 24-hour front desk,
• Baggage storage,
• Concierge,
• Express check-in/out,
• Invoice provided,
• Lockers,
• Private check-in/out

• Entertainment and family services:
• Baby safety gates,
• Babysitting/Child services,
• Board games/Puzzles

• Cleaning services:
• Daily housekeeping,
• Ironing service,
• Laundry

• Business facilities:
• Fax/Photocopying,
• Meeting/Banquet facilities

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Key card access,
• Safe

• Safety features:
• Access to healthcare professionals,
• Face masks for guests available,
• First aid kits available,
• Hand sanitizer in guest accommodation and common areas,
• Process in place to check health of guests,
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
• Staff follow all safety protocols as directed by local authorities,
• Thermometers for guests provided by property

• Physical distancing:
• Cashless payment available,
• Contactless check-in/out,
• Physical distancing rules followed,
• Screens or physical barriers between staff and guests in appropriate areas

• Cleanliness & disinfecting:
• Guest accommodation disinfected between stays,
• Guest accommodation sealed after cleaning,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Use of cleaning chemicals that are effective against coronavirus

• Food & drink safety:
• All plates, cutlery, glasses, and other tableware sanitized,
• Breakfast to-go containers,
• Delivered food covered securely,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas