What are our guests' most frequent inquiries?

• hello i would like to know when is apartment 5 with the gatden available after july? thank you
  
  
  • Friday, 5 March 2021
  • Good Morning,
    
    Thank you for your message.
    
    I am pleased to inform you that this apartment is available after July, however, kindly advise your stay dates so that we are able to the exact availability.
    
    Kind regards

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• How many bathroom in 2bed apartment
  
  
  • Friday, 13 September 2024
  • The 2 Bedroom Standard Apartment have one bathroom with bathtub and a cloakroom.
    

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• Hi if I check out, can I leave my 2 luggages with you? i will be out of london for 6 days and then will be back to collect my luggages from you.
  
  
  • Thursday, 20 March 2025
  • Hi, thank you for your message. Sorry, we do not store bags overnight. Many thanks.

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• Hi I am going for 2person with my mom ,87 years old &would like to stay in the room walk in shower and and in the room on the ground floor .
  
  
  • Saturday, 18 June 2022
  • Thank you for your enquiry.
    Only our One Bedroom Executive and most bigger Apartments have a walk in shower.
    Please kindly note that the One Bedroom Standard and Superior apartments do not have a walk in shower.
    With regards,
    Guest services
    
    

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• Can I check in late 23:00 and check out late 18:00 ?
  
  
  • Monday, 1 August 2022
  • Dear Sirs/Madam
    
    Yes you can check-in at 11 pm
    Late check-out subject to availability
    Check-out at 11 am free of charge
    Check-out 11 am to 2 pm 50% daily rate applied
    Check-out 2 pm onward full daily rate applied
    Kind Regards
    Elizabeth
    Reception

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• Hi, I’m heavily pregnant- what floor is the studio apartment on? Does the one available have a patio? Thank you
  
  
  • Tuesday, 21 June 2022
  • Dear Madam
    
    Only apartments situated on the lower ground floor have a patio
    Please advise the dates so that we can check for you.
    Kind regards
    Elizabeth Lobo
    Reception

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• hi, we are looking at 2 separate stays in Nov and Dec travelling to Scotland and Paris in between. Could we leave 2 suitcases with you between stays?
  
  
  • Sunday, 11 June 2023
  • Thank you for your enquiry.
    If your two bookings are not far apart and it is not an excessive amount of bags, we can offer to keep your luggage in our storage room.
    Kind regards

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• Hi, can you confirm if you have water spray or shattaf near the toilet seat? Thank you
  
  
  • Thursday, 10 April 2025
  • Dear Sir/Madam
    
    All our Apartments are fitted with water spray or shattaf near the toilet seat.
    
    Kind Regards
    Elizabeth
    guest Services

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• does the superior one bedroom have a shower?
  
  
  • Thursday, 2 February 2023
  • Sorry, it has a bathtub

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• What floor is the apartment on? We are looking to stay but members of our group don’t use lifts.
  
  
  • Monday, 5 September 2022
  • Dear Sirs madam
    Beaufort House is a 7 floor property
    We do have apartments in every single floor.
    The property does have a lift.
    Kind regards
    Elizabeth
    Reception
    

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• Hi. Do you provide breakfast?
  
  
  • Saturday, 17 September 2022
  • Dear Sirs/Madam
    We do not provide Breakfast.
    However, we do provide a welcome pack.
    consisting of coffee, tea, milk, cereals, biscuits, bread, butter, jam and orange juice
    Kind regards
    Elizabeth
    Reception

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• Hi, can I book an apartment for the night before I arrive so I can check in when I arrive early in the morning?
  
  
  • Friday, 14 February 2025
  • Yes please, we advise our guests to book an additional night to guarantee early check and the same goes for check out too please. Thank you

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• is there newspaper?
  
  
  • Saturday, 1 October 2022
  • We do not provide daily newspapers, however that can be arranged at an extra charge.

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• Can I check baggage with reception? we arrive early morning but dont mind walking around till check in if we can leave our bags
  
  
  • Friday, 17 January 2025
  • Dear Mr. Nin,
    
    Thank you for choosing Beaufort House. You are welcome to leave your luggage at the Reception.
    If you have any other inquiry , please let us know.
    
    Kind Regards,
    Fernando

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• Hi, we have the booking at your hotel between 28 March and 3 April. May we please check if we could order and deliver some goods (clothes) to your hotel before our arrival? The stuff does not need big space. Many thanks!
  
  
  • Wednesday, 13 March 2024
  • Hi, as long you are staying with us, we don't have any problem to expect your parcels.
    Best Regards,
    Leena
    

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• Traveling with someone with limited mobility - is there an elevator onsite, and are there stairs to get to the apartment bedrooms?
  
  
  • Sunday, 8 September 2024
  • Dear Sir/Madam
    We do have a lift onsite, however, there are few steps of stairs at the entrance and in some of the apartments.
    Kind regards.
    Elizabeth
    Guest Services

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• Hi, vould you store luggage for a few hours after check out?
  
  
  • Monday, 23 December 2024
  • Yes, we are able to store bags.

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• Hi, do you have a washing machine and a dryer in the 2-bedroom apartment ?
  
  
  • Sunday, 18 February 2024
  • We have a washing machine/dryer in all our apartments.
    Regards

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• Hi, is there a no smoking three bedroom apartment from April 21st to May 12th?
  
  
  • Saturday, 24 December 2022
  • Dear Sirs/Madam
    
    We do have a no smoking three bedroom apartment available
    
    Kind regards
    
    Elizabeth Lobo
    Reception
    
    

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• Hello, Do you have 1 bedroom apts that are guaranteed non-smoking? Thank you, Kind regards
  
  
  • Saturday, 9 December 2023
  • Dear Team
    
    When making the booking please specify that you require a non smoking apartment.
    The housekeeping team will allocate the appropriate apartment.
    Kind regards
    Elizabeth
    Guest services

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• Hi Do you provide small bed for children less than one year and if it can provide it on the superior one bed room
  
  
  • Friday, 8 September 2023
  • We provide baby cots on request, the baby cot will fit into a one bed superior apartment.

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• Do you have washing machine
  
  
  • Saturday, 25 January 2025
  • All our apartments have a washing machine/dryer

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• Hi, do you have 4 beds rooms from 22-12 till 31-12
  
  
  • Thursday, 15 December 2022
  • Hi, Yes we do. The rate per night is £2k per night.

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• Hi, for the 2 bedroom apartment what is 1 and a half bathrooms? Is that 2 toilets but 1 shower?
  
  
  • Tuesday, 17 October 2023
  • The Two bedroom apartment has one fully equipped bathroom (toilet, sink and bath with shower above) and a separate toilet.

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• Hello, do you have gym and laundry facilities in the property? Thank you
  
  
  • Wednesday, 13 September 2023
  • Good morning, we do not have a gym on site, however, we provide a pass to Aquilla health center which must be booked 48 hrs in advance(2 pass/apt).We work with a Laundry company who collects items in the morning and return them in the evening

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• Is see there's a shuttle icon on the listing, but here it says there's no shuttle, wanted to see if there was some insight you can give
  
  
  • Sunday, 15 February 2026
  • We do not provide a shuttle service, but will he happy to arrange an airport tranfer with a private chauffeur or black cab for you at extra cost.

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• we are looking for an apartment 9-17 July, do any of your available apartments have a walk in shower?
  
  
  • Sunday, 18 June 2023
  • From One Bedroom apartments, only the One Bedroom Executive has a walk-in shower. Unfortunately for the dates requested, there is no availability.
    We can offer you the Two Bedroom Superior if you would be interested.

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• Hi, what is the charge to use health and fitness nearby
  
  
  • Tuesday, 8 October 2024
  • Dear Sir/Madam
    
    The guests can use The Aquilla Health and Fitness, a private gym and swimming pool a 5 minutes walk from Beaufort House, at an extra charge of £30 per day.
    
    Kind regards
    Elizabeth
    Guest Services

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• In the superior 3 bedroomed apartment, can 1 of the double bedrooms be made into a twin room please?
  
  
  • Friday, 14 November 2025
  • Sorry, only the king bed can be made twin

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• Hi, do you have 24 hours reception? Concierge service? Thank you
  
  
  • Thursday, 10 April 2025
  • Dear Sir/Madam
    
    Yes we do operate a 24 hours reception
    
    Kind regards
    Elizabeth
    Guest Services
    

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• Hello. Do any of the rooms have a walk-in shower? I need a 2 bed, preferably 2 bathapartment. (3 adults). Our trip is May 17-26. Thank you.
  
  
  • Thursday, 23 February 2023
  • Good morning, we have a 2 bedroom Superior apt with 2 bathroom. The Master bedroom has bathtub + walk in shower. It is available at £1,145.00 per night. please get in touch with us directly.
    
    Thank you.

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• Hi, we are 6 adults and 1 child (13 years old) so 7 in total. Can we all stay in the standard three-bedroom apartment? with an extra bed?
  
  
  • Friday, 21 March 2025
  • 3 Bedroom standard apt can accommodate 6 and 7th pax on sofa bed at additional £18.00 per night.

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• we r 3 adults arriving 9th leaving 14th oct. I like to book the executive one bed room apartment, can u add one more bed, whst is the total cost ?
  
  
  • Tuesday, 4 October 2022
  • Dear Sirs/Madam
    One bedroom executive apartment can accommodate two persons, third person if sofa bed is used at £18.00 per night or extra bed at £30.00 per night. Paid upon arrival.
    Kind regards
    Elizabeth Lobo
    Reception

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• Can I check-in early?
  
  
  • Wednesday, 15 April 2026
  • Dear guest,
    
    Please be aware early check in is subject to availability. We suggest our guests to book an additional night for a guaranteed early check in.
    
    Many thanks,
    
    Kind regards
    Reception

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• Can you smoke in the patio?
  
  
  • Wednesday, 15 April 2026
  • Smoking is allowed on the patio and inside the apartment.
    
    Regards,
    Guest services

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• Are towels provided?
  
  
  • Wednesday, 15 April 2026
  • Dear Sir/Madam,
    
    Thank you for your message.
    
    We do provide towels.
    
    Many thanks.
    
    Kind regards
    Reception

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• Does it have 2 beds as we are 2 brothers we need 2 separate beds
  
  
  • Wednesday, 15 April 2026
  • Good Morning ,
    
    I hope all is well with you. The Standard One-Bedroom Apartment can have it's bed split into a Twin Bed .
    
    If you have any other query , please let us know .
    
    Kind Regards
    Fernando

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• Hi , is there a balcony in the superior three bedroom apartment ??
  
  
  • Wednesday, 15 April 2026
  • Not all Three Bedroom Superior Apartments have a balcony. Unfortunately the apartments are allocated on the day of the arrival and such request cannot be guaranteed.
    However we will do our best to to accommodate your preferences.

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• Hello, is there a deposit on arrival if I already paid full amount of stay ? if yes, how much ?
  
  
  • Wednesday, 15 April 2026
  • Dear sir/madam,
    
    Thank you for your email.
    
    I would like to kindly inform that the payment card must be presented upon arrival and we preauthorise it for any incidentals or damages to the property.
    
    Many thanks.
    Kind regards
    Reception

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• Hi Pls confirm there’s an elevator to reach the apartment. Is there a maid room available inside or outside the apartment.
  
  
  • Wednesday, 15 April 2026
  • Dear Sirs/Madam
    
    Thank you for your e-mail
    We do have a lift in to the apartments.
    The apartments are serviced on daily bases by the housekeeping.
    kind regards
    Elizabeth Lobo
    Reception

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• Hi do you have a restaurant in the hotel
  
  
  • Wednesday, 15 April 2026
  • Hello Sir ,
    
    I hope you are well .
    
    unfortunately we don't have any F&B department in our building .
    
    Thanks for your email and do not hesitate to contact us for more information .
    
    Many thanks ,
    
    Regards ,
    
    FRONT OFFICE

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• Hi, could you tell me where the nearest parking to the apartments is please?
  
  
  • Wednesday, 15 April 2026
  • Dear Sirs/Madam
    
    The nearest Car Parking is at:
    NCP Pavilion Road.
    28 Pavilion Road, Knightsbridge.
    London SW1X 0HH
    
    Kind Regards
    Elizabeth Lobo
    Reception

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• Hello, The apartment is located in the basement?
  
  
  • Wednesday, 15 April 2026
  • Dear Sir/Madam
    
    The only Apartments on the lower ground are the one Bedroon Superior and Executive
    
    Please do not hesitate to contact us if you require any further assistance.
    
    Kind Regards,
    
    Reservations

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• once we check in is there possibility to extend visit ?
  
  
  • Wednesday, 15 April 2026
  • Dear Madam/Sir,
    Extensions are possible, but are subject to availability.
    Kind regards,
    Reservations team

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• Can you accommodate 6 people
  
  
  • Wednesday, 15 April 2026
  • hey dear!
    Yes sure we can, we suggest you book either 3 or 4 bedroom apartment either you are happy with.
    Hope i answered your question and we are very happy to welcome you at anytime.
    

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• The lift is available in apartment??
  
  
  • Wednesday, 15 April 2026
  • We have lift access to all floors

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• Hi! Do you have a washer/dryer for laundry in the one bedroom? Also are all 1BR on ground floor?
  
  
  • Wednesday, 15 April 2026
  • We do have washer/dryer in the apartment and the 1xb are on the LG & 1st floor
    
    Regards,
    Reservations

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• Do u have a 2 bedroom flat available. If so how much per night?
  
  
  • Wednesday, 15 April 2026
  • Please let us know the dates so we can provide you with the correct rates and availability
    
    Kind Regards,
    
    Beaufort House
    Reception

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• Are you guys open at the moment??
  
  
  • Wednesday, 15 April 2026
  • Dear Sir/Madam,
    
    Thank you for your message.
    
    We are following Govt. guidelines and not accepting leisure guests, however, we are open for guests travelling due to medical reasons, business or stranded passengers only.
    
    Many thanks
    Reception

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• do u have wifi ?
  
  
  • Wednesday, 15 April 2026
  • Yes, there is WiFi in our hotel.
    Regards

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• Is there a room service to clean the apartment every day?
  
  
  • Wednesday, 15 April 2026
  • We offer daily room service to our apartments with change of sheet every other day.

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• Is there a sofa cum bed in the living room as my daughter might visit us for a few hours
  
  
  • Wednesday, 15 April 2026
  • Most apartment have a sofa bed, however please do check before booking as it will depend on the type of room you are looking at.
    Sofa bed is an additional charge of £18 p/n

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• do you have a gym ?
  
  
  • Wednesday, 15 April 2026
  • yes we do have gym .

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• Hello, which rooms or apartments have walk-in showers? What are my options with a walk-in shower? Thank you
  
  
  • Wednesday, 15 April 2026
  • Only the One Bedroom Executive

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• Hi - I wanted to enquire what type of visitor restrictions apply if one wanted to invite guests for dinner if I booked your 2 bed apartment ?
  
  
  • Wednesday, 15 April 2026
  • Good Evening
    You can have 2 guests guests up to 02:00 h , we could aloud 4 up to midnight , to avoid disturbing our guests .
    If you have any other inquiry , please let us know.
    Kind Regards
    Fernando

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• Are all the room on one floor please ?
  
  
  • Wednesday, 15 April 2026
  • The one and 2 Bedrooms apartments are one floor but the Three Bedrooms and Four Bedrooms apartments are split in 2 levels with some steps.
    
    We have disable lifts available to access the building and to access the apartments.

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• Is breakfast included. If not can you include breakfast and we will take that.
  
  
  • Wednesday, 15 April 2026
  • Dear Sir/Madam,
    
    Sorry, we do not offer Food and Beverages service at our property.
    
    Many thanks

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• Hi - what time is check in and check out ? Thanks
  
  
  • Wednesday, 15 April 2026
  • Our Check in Time is 15:00 hours and check out 11:00am
    
    Kind Regards,
    
    Encarna Alguacil
    eservations

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• Hello! We are considering a trip to London in October of this year. We are a party of 4 adults and a 3 month old baby, is it possible to rent the 2 bedroom apartment if available? Thank you!
  
  
  • Wednesday, 15 April 2026
  • Our Two Bedroom Apartments accommodate 4 people. We can also provide a travel cot for your baby.
    Regards

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• Is there car park nearby the hotel? and how much does it cost per night?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    We do not have car park, however there is one about 10 minute walking from the Hotel
    
    Regarding the prices please check in their website
    
    Address: 28 Pavilion Rd, London SW1X 0HH
    Phone: 0345 050 7084
    
    Kind Regards,
    
    Beaufort House
    

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• Hi do you have parking?
  
  
  • Wednesday, 15 April 2026
  • Hi,
    
    Unfortunately, we do not have parking.
    
    Kind regards
    Reception

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• Is the 3 bedrooms apartment enough for 6 adults + 2 kids 15&16 years old ?
  
  
  • Wednesday, 15 April 2026
  • Three bedroom apartment has maximum occupancy of 6 guests and 7th on the sofa bed. Due to health and safety reasons we do not accept 8 guests. A four bedroom apartment is a suitable option.

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• Does the one bedroom Executive have a dining room table and desk?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest.
    
    All our apartments are fully furnished
    
    Thank you

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• hi is this property suitable for someone with mobility issues please ????
  
  
  • Wednesday, 15 April 2026
  • Dear sir/Madam,
    
    Apologies, we do not have wheelchair access apartments.
    
    Kind regards
    Reception

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• Hi, are there any non-smoking 3-bedroom apartments?
  
  
  • Wednesday, 15 April 2026
  • Smoking is allowed in all our apartments.
    Please be assured that extra care is taken on checkouts to ensure the room is odour free for next arrival.
    We use professional air purifiers as well as electric air fresheners to rid of any smells.

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• hi I would be arriving at the property at 11 30 pm. would that cause a problem for check in?
  
  
  • Wednesday, 15 April 2026
  • 
    
    Dear Sirs/Madam
    We operate a 24 hours reception
    Check - in is from 15:00hrs - no problem to check in at 11:30 pm
    Check - out is at 11:00hrs
    Kind regards
    Elizabeth Lobo
    Reception

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• How many bathroom in classic 3 bedroom appartment??
  
  
  • Wednesday, 15 April 2026
  • 2 bathrooms

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• The exec one bedroom apt lists a queen bed but describes a king that can be split into two twins. Which is it? Thanks
  
  
  • Wednesday, 15 April 2026
  • Dear Sir/Madam,
    
    Thank you for your message.
    
    All of our One Bed Executive apts has a king size bed which upon request can be split into 2 single beds.
    
    Should you require any further assistance, please contact me directly.
    
    Kind regards
    Reception

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• Hello, 3 person, 2 adult and one 17 years old , can I book one bedroom apartment with sofa bed?
  
  
  • Wednesday, 15 April 2026
  • Our One Bedroom Superior and One Bedroom Executive have a sofa bed for the third person. Extra nightly charges apply.

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• Hi 12 people looking to stay 23rd October - 24th October. Late checkout preferred. Can you confirm how many bathrooms there are. Kind Regards
  
  
  • Wednesday, 15 April 2026
  • Hi,
    We are to offer a four bedroom apt (8 Pax - 3 bathrooms) £1,305 per night + Three bedroom apt (5 Pax - 2 bathrooms) £720 per night to accommodate all guests. We advise our guests to book an additional night for a late check out please.
    
    Thanks

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• What about standard one bedroom apartment? With sofa bed?
  
  
  • Wednesday, 15 April 2026
  • One Bedroom Standard Apartment does not have a sofa bed and is not suitable for more than 2 people

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• Hello, Is there a designated non-smoking apartment for people with lung issues? And, are three people able to stay in the standard one-bedroom Apt?
  
  
  • Wednesday, 15 April 2026
  • I regret to inform you that we do not have a designated non smoking apartment. The housekeeper deep cleans an apartment prior to arrival. 1 Bedroom Superior apartment with a sofa bed can accommodate 3 pax.

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• Hi .. could we stay four persons in the apartment one bedroom?
  
  
  • Wednesday, 15 April 2026
  • The One Bedroom Apartment is only for two people or 3 persons if use of the sofa bed at £18.00 per night but can not accommodate 4 persons.
    
    Please do not hesitate to contact us if you require any further assistance.
    
    Kind Regards,
    
    Reservations

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• Hi, why the price is £4000, this week I seen for £1000
  
  
  • Wednesday, 15 April 2026
  • Dear Sirs/Madam
    Our prices are not fixed
    They change constantly depending on availability.
    Should you require any further assistance please do not hesitate to contact us.
    Kind regards
    Elizabeth Lobo
    Reception

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