What are our guests' most frequent inquiries?

• When is the best time to visit your property for the perfect beach holiday?
  
  
  • Saturday, 30 November 2019
  • Good Morning,
    
    Thank you for your contact.
    
    Athought the peek season is from June to September, May and Ocotober are very good months.
    
    At your disposal for any further information.
    Pedro Fonseca
    Front Office Manager

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• How many rooms are there in total?
  
  
  • Friday, 5 May 2023
  • Dear Guest,
    
    Thank you for your contact and preference in Bela Vista Hotel & Spa - Relais & Châteaux.
    
    In total, we have 38 rooms divided by three seperate buildings.
    
    We remain at your disposal for any further assistance.
    
    Kind Regards,
    

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• I’m interested in booking our room oct 15-20 but would like to be guaranteed an ocean view. Do you recommend the character or the junior suite? This is our honeymoon and I’m a designer so having a beautiful room and view is important. Thank you
  
  
  • Tuesday, 8 October 2019
  • Dear Guest,
    
    We appreciate your contact and preference.
    
    The Character have an ocean view, the junior suite only some of them has.
    
    Waiting for your kind reply.
    
    At your disposal for any further information.
    
    Pedro Fonseca
    Assistant Front Office Manager
    

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• How far is it to access guided boat tour to caves? Is it an easy drive to Faro airport? Best Pauline
  
  
  • Thursday, 6 March 2025
  • Dear Ms. Pauline, the guided boat tours to the caves depart from Portimão Marina, which is only about a 15 minute walk from Praia da Rocha, so it's very convenient and easy to access.
    To Faro Airport, it's approximately a 45-minute to 1-hour drive.

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• how many total rooms are there in this hotel
  
  
  • Saturday, 15 April 2023
  • Dear Guest,
    
    Thank you so very much for your contact and preference at Bela Vista Hotel & Spa - Relais & Châteaux.
    
    Please note, that in total we have 38 rooms.
    
    We will be at your entire disposal for further assistance or information.

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• How much is the daily/overnight parking fee for guests staying at the hotel?
  
  
  • Friday, 5 May 2023
  • Dear Guest,
    
    Thank you for your contact and preference in Bela Vista Hotel & Spa - Relais & Châteaux.
    
    Please note, there is a daily fee of 20.00€ per night for parking.
    
    We remain at your disposal for any further assistance.
    
    Kind regards.

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• What is the closest international airport
  
  
  • Sunday, 12 April 2026
  • Dear Future Guest,
    Please be informed that the closest airport it is Faro Airport - 50 minute driving distance.
    For further information or assistance please contact info@hotel-belavista.com
    
    João Vilela
    Assistant Front Office Manager

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• Hello! We are getting married on the 27th August in Porto and we want come for our honeymoon on 2nd - 5th September, do you have any deals for us?
  
  
  • Sunday, 12 April 2026
  • Dear Guest,
    
    Thank you for your contact and preference for Bela Vista Hotel & Spa | Relais & Châteaux.
    
    Please, note that we would be delighted to send you a booking proposal. Would you be so kind and send us an e-mail?
    
    João Vilela
    Front Office
    

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• Hello. Are restaurants and everything opening up as normal towards the end of may? Portugal is on the UK green list to travel to. Thank you
  
  
  • Sunday, 12 April 2026
  • Good Morning dear guest. Thank you for your question. Unfortunately we can't give you a definitive answer on the subject, but we are coming out of confinement. So, if everything goes according to plan, businesses should be open by the end of May.

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• Hi, do you have an update on what will be permitted (ie. restaurants etc) by 28th May? I read that Portimao is still subject to restrictions? Thanks!
  
  
  • Sunday, 12 April 2026
  • Dear Guest,
    
    Thank you for showing your interest for Bela Vista Hotel & Spa - Relais & Châteaux.
    
    As per now, our Prime Minister has lifted the lockdown from Portimão. Nonetheless we are still following COVID safety procedures.

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• Do you close in the winter.? Thanks
  
  
  • Sunday, 12 April 2026
  • Dear Future Guest,
    
    Exceptionally, Bela Vista Hotel & Spa it is closing on the 31st of October and re-opening in March. Usually we close on January & February.
    
    Remaining at your disposal.
    
    João Vilela
    Assistant Front Office Manager

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• Are small pet dogs allowed ????. Only used to 5 star hotels !!!
  
  
  • Sunday, 12 April 2026
  • Dear guest,
    
    We are thankful for the interest shown for Bela Vista Hotel & Spa - Relais & Châteaux.
    
    Our hotel at the moment it is not pet friendly.
    
    Kindest regards,
    
    Front Office Team

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• Will restaurants be open for service from 20th May?? Also do you have any photos of your fitness centre / gym ??
  
  
  • Sunday, 12 April 2026
  • Dear Guest,
    
    Regarding your question, our VISTA Restaurant will be open on the 20th of May. May you need a picture of our gym I would advise you to directly contact us at info@hotel-belavista.com.

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• Hello If I book for Saturday 8th may Is the restaurant open for dinner
  
  
  • Sunday, 12 April 2026
  • Dear Mr./Mrs.Thank you for your contact. Regarding your question, we inform that due the recent Covid scenario in Portimão,we are currently unable to serve dinners at VISTA Restaurant. We are waiting for updates from our governament. Front Office

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• Do you guys offer pull up beds ?
  
  
  • Sunday, 12 April 2026
  • Dear Guest,
    
    Please be informed that we do not provide pull up beds.
    
    If you still have any doubts, please we are very pleased to help you.
    
    Best Regards
    
    Front Office
    Edna Marisa
    

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