What are our guests' most frequent inquiries?

• Is all superior rooms 29m squared? And do they all look like the ones in these photos?
  
  
  • Wednesday, 8 July 2020
  • Being a boutique hotel all the rooms within the same room category does not look exactly the same. There are different features to different rooms.

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• Har ni chrome cast och AC?
  
  
  • Tuesday, 5 July 2022
  • Tyvärr vi har inte AC men vi har Chromecast på rummet.

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• Dear Do you have rooms with 2 single beds ? Can you also advise your fees airport shuttle ? Thanks
  
  
  • Wednesday, 18 November 2020
  • Hello!
    
    We do offer rooms with TWIN-beds within them. We do not offer private Airport-shuttle
    
    Regards:
    
    Rick - Night Frontdesk

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• kindly I know if we can pay cash upon arrival, and what currency do you take US dollars or Euros or SEK? I appreciate your quick reply
  
  
  • Friday, 21 February 2020
  • Dear Sir/Madame,
    Thank you for your message.
    Please not that we are a cash free hotel and only accept payment by credit card.
    Best regards,
    Annika Friman
    Reception Manager

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• Hi. On the room description there is an option to have a room with a 1hr private spa. What does that mean exactly?
  
  
  • Tuesday, 5 July 2022
  • You have an hour included in one of our SPA rooms with either a steam sauna or jacuzzi at some point during your stay ( You just need to book the time at the reception)

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• Hi I'm travelling from England but I will not be arriving to the hotel until around midnight/1am. Will this be OK? Thank you.
  
  
  • Sunday, 21 August 2022
  • our reception is open 24/7 , looking forward to your arrival

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• Since the cot is not offered in this suite( we have a 1-year-old baby, so I’m wondering how big the extra-big bed is. Is it any possible to get a cot at all? It’s for baby’s safety. Thank you.
  
  
  • Sunday, 11 June 2023
  • A baby cot can be provided in all our rooms without an extra cost. Thank you.

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• Do the rooms have air conditioning?
  
  
  • Monday, 27 June 2022
  • No, we don't have AC on the rooms

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• Hi I want to book the rooftop terrace city view hotel but I wonder if there’s any heating provided on the little balcony?
  
  
  • Saturday, 17 December 2022
  • We do not offer any heating on the french balconies.

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• Do you have a pool too?
  
  
  • Friday, 14 July 2023
  • Unfortunately, we do not have one on site, however we collaborate with Sturebadet. All the best!

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• Your add states that there is airport shuttle is this correct? We also will need transportation to the Norwegian cruise Line port, can you accommodate. I use a mobility scooter so all accommodations will ne to be handicap accessible.
  
  
  • Wednesday, 22 February 2023
  • Dear Mr. or Mrs. We do not have an airport shuttle, but we do make private car transfers to the hotel. We also arrange taxi pickups transfer to the hotel, and both options can be made handicap accessible.
    
    Best Regards
    Robin front desk
    Berns hotel

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• Do you have a free luggage drop off/storage available to guests?
  
  
  • Tuesday, 12 November 2024
  • Yes we do, just ask our receptionists when you arrive. Feel free to let us know if you have any further questions!

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• hi do you have ac
  
  
  • Saturday, 1 April 2023
  • No we don´t have AC, however vi have fans that can be brought at the room.

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• Hi does this hotel allow guests who are not checked in to come and visit after 10pm
  
  
  • Wednesday, 29 March 2023
  • Hello,
    
    No, this hotel does not allow any outside guest after 10pm but you are very welcome to our restaurant at any time.

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• How much does parking cost per night
  
  
  • Monday, 3 June 2024
  • 495 SEK per night

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• You said you can arrange for a taxi to the airport for a 6am flight do you have an approximate cost? You did say about a 45 minute drive?
  
  
  • Thursday, 2 April 2026
  • Hello, there is a fixed cost to the airport for 575 SEK with Taxi Stockholm. Depending on traffic it takes between 35-50 minutes to get there. We can easily book it for you.

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• Hello, I need to go to the airport at 3.30 am tomorrow , do you also provide free airport service ?
  
  
  • Thursday, 2 April 2026
  • Hi! We do not offer a free airport shuttle but would be more than happy to help you arrange a taxi or a private transfer to the airport for an additional charge. Please come by the front desk and we would be more than happy to help you. - Front Desk

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• Does the essential room have a balcony? If not, which ones do?
  
  
  • Thursday, 2 April 2026
  • Some of does room in the category essential have a french balcony.
    
    Tara
    Reception, Berns Hotel

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• Hi , the hotel is called house of entertainment, is there entertainment included and throughout the year or set times and prices ?
  
  
  • Thursday, 2 April 2026
  • Thank you for your message! We are called House of Entertainment internally and host both private and public events year-round. Some are complimentary, others ticketed. I’m happy to share event details for your stay!
    
    Sonja
    Receptionist & Concierge

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• Is there an iron in the room?
  
  
  • Thursday, 2 April 2026
  • Hello,
    
    We do have an iron and iron board for our guests to use.

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• Do you have free WiFi?
  
  
  • Thursday, 2 April 2026
  • Yes, the hotel offers free wifi to all our quest.

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• Hello, Do you have a gym with treadmill in the hotel premises? Thank you
  
  
  • Thursday, 2 April 2026
  • Yes, we have an treadmill in our gym.
    

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• What is included in the 1 hour private spa ? Thankyou
  
  
  • Thursday, 2 April 2026
  • We are offering our guests to book one hour of private spa with your choice of one hour of jacuzzi or one hour of steam sauna. Kind regards, Julia Front Desk

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• Can the double essential rooms accommodate 2 adults and 1 child on an extra pull out bed?
  
  
  • Thursday, 2 April 2026
  • To add an extra bed we recommend Superior category and above. We do not have pull out beds, we have roll away beds which just don´t fit in our cozy and essential room categories.

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• What type of the room we can book to get the connecting room?
  
  
  • Thursday, 2 April 2026
  • Please reach out to us to book a connecting room.

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• Hi we are family of 4, can we book the suite and get the extra bed? Or do you have connecting room?
  
  
  • Thursday, 2 April 2026
  • We do have a connecting rooms! However, these are in two different categories.

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• Do you have connecting room?
  
  
  • Thursday, 2 April 2026
  • We do have a connecting rooms! However, these are in two different categories.

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• Har ni room service? Isf kan ni skicka bild på menyn eller länka den?
  
  
  • Thursday, 2 April 2026
  • Hej!
    Vi har room service på kvällarna mellan 17-22. Tyvärr tillåter inte booking att jag skickar bilder. Vi har den tyvärr inte på länk men den är i Asiatiska tema från vår restaurang.
    Säg till om du har fler frågor.

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