What are our guests' most frequent inquiries?

• Hello, I would like to book a room for 2 nights: 30/04 - 2/05. Kindly, is the room with the balcony view from photo 23/46 available and price for 1 ?????
  
  
  • Saturday, 22 April 2023
  • Dear Cristina,
    
    Thank you very much for your message and telephone call today.
    
    Best regards
    
    Diego Águila

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• How many restaurants and bars in total? Thanks
  
  
  • Thursday, 11 July 2024
  • Es Castell Restaurant : Savor fresh, seasonal dishes like Sa Pobla rice with walnuts and truffles, or Mallorcan almond-apricot delights.
    
    Sa Font Pool Bar : Sa Font's culinary offerings features Levantine-inspired summer dishes.
    
    Bar Armas :

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• Hi, do you have a complimentary shuttle bus to Palma?
  
  
  • Wednesday, 19 June 2024
  • we can arrange transfer service and it is not free of charge.

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• Hello, I would like to book a room for 2 nights: 30/04 - 2/05. Kindly, could you tell me if the room with the view in the photo 25/36 is available and which is the price for 1 person? Thank you. Best regards, Cristina
  
  
  • Saturday, 22 April 2023
  • Dear Cristina,
    
    Thank you very much for your message and for the telephone conversation earlier today.
    
    Best regards
    

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• does the pool have step access or only ladder access?
  
  
  • Wednesday, 14 September 2022
  • Dear Sir or Madam,
    The access to the swimming pool is either with steps or ladder.
    
    Best regards

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• Hi there, I’m going to book for this room but I don’t know are you going to give us single bed?or sofa? Because our son is 17.
  
  
  • Thursday, 7 July 2022
  • Good afternoon ,
    Thank you for your message.
    We kindly ask you to make the reservation for 3 people , and the Hotel will provide with pleasure an extra bed in the room.
    Best regards

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• Hi how far away from the city and shops
  
  
  • Thursday, 18 August 2022
  • Dear Sir or Madam,
    
    The Castillo Hotel Son Vida is about 10 Km from Palma centre.
    
    Best regards

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• How do I get from the Ferry terminal to the hotel? Is there a shuttle or taxi options from the port to hotel?
  
  
  • Friday, 15 July 2022
  • we can arrange transfer service for ferry terminal. Price depends on time of arrival and people travelling. Taxi also possible

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• I understand the hotel is 16+ is there any exceptions for infants under 1? Or do all guests need to be older than 16. Thank you
  
  
  • Saturday, 23 September 2023
  • Thank you for your question and for your interest in our Castillo Hotel Son Vida.
    We kindly inform you that the Hotel is an only adults Hotel +16 , and all the guests need to be older than 16 years old. Thank you very much for your understanding.

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• Hi ,I’m going to book for your 3 adults room classic terrace queen,but I haven’t seen any sofa or single extra bed!we are 2 adults and my17son.
  
  
  • Friday, 8 July 2022
  • Dear Sir or Madam,
    
    We will arrange an extra bed for the third person in the room.
    
    Please bear in mind that the supplement for the third person will be 50.-€ per night
    
    Best regards

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• Hi, I wanted to ask what time i could check in? I am landing in majorca at 3pm. would i be able to check in at that time to leave my belongings?
  
  
  • Thursday, 29 February 2024
  • Rooms will be available from 15.00 hrs on the day of arrival and until 12.00 hrs on the day of departure.

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• Do all deluxe rooms have a balcony?
  
  
  • Monday, 27 June 2022
  • No, they don't have all balcony. In fact we have 2 different room types call Deluxe:
    1 Deluxe Balcony, with garden view
    2 Deluxe View, without balcony, but with View over the Bay of Palma
    Best regards
    

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• If we arrive 5th feb being my wifes birthday could we have a package for a spar day for her and is so what cost? Likewise if you are not able to open could we get refund or alocation on another day.
  
  
  • Tuesday, 19 January 2021
  • Dear Sir,
    Unfortunately we cannot provide an answer for your question as it will depend on the sanitary regulations in place on the reopening.
    We can inform you before the closure, only Hotel guest could use the Spa or Restaurant.
    Best regards,
    
    

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• Can I rent a villa from hotel. The new ones built in the grounds
  
  
  • Thursday, 25 June 2020
  • Dear Sir or Madam,
    We are afraid that the Villas nearby the hotel, which are new built, are on sale, but not for rent.
    Best regards

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• Hi In what type of room can you provide twin beds ?
  
  
  • Monday, 14 April 2025
  • Classic Terrace, Deluxe and Grand Deluxe.

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• Do you have to wear masks in the hotel? What about by the pool???
  
  
  • Thursday, 8 October 2020
  • The use of a mask within the public areas of the hotel is obligatory, even if you can maintain a social distance of 1.5 meters between other guests and our hotel associates. At the exterior pool area the wearing of a mask is not obligatory.

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• Hello. Do you have a twin room available for 30th September - 2nd October 2022. Thank you. Bridget Crowhurst
  
  
  • Thursday, 1 September 2022
  • Dear Bridget,
    
    We were more than delighted to double check the availability and we still have some Twin beds room left, for example the Classic Balcony, DTWN
    
    Best regards
    
    Diego Águila

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• How Many bedrooms are there
  
  
  • Tuesday, 10 December 2024
  • The hotel has 164 rooms

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• Hello; looking to visit in October. Distance from Airport to your hotel, shuttle available & if not, transportation type & cost? Warm to swim Oct?
  
  
  • Wednesday, 29 June 2022
  • The distance from the Airport to the hotel is bout 15 km.
    We offer a transfer service in a Mercedes S Class for 2 people at 73.-€ each way or a Mercedes Viano up to 7 people at 108.-€ each way.
    In October is not so warm to swim outside

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• Hello: would it be ok to bring an infant (7 months at age of trip)?
  
  
  • Wednesday, 12 March 2025
  • we are an only adults hotel from 12 years old

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• Hi, I would like to book your hotel. What time the breakfast starts? And what is your outside pool opening times please?
  
  
  • Saturday, 31 August 2024
  • The Breakfast starts at 7.00 a.m. and the opening hours of the outside swimming pool are from 10 - 18 daily

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• Hello can we come and use the spa next week if we pay a fee? Thank you
  
  
  • Monday, 18 December 2023
  • You can contact our spa directly and check availability

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• This hotel used to have Tennis courts?
  
  
  • Friday, 26 May 2023
  • we do not have tennis courts any more. But you can use the tennis court at Sheraton Mallorca Arabella Golf Hotel 1.5 Km away from Castillo Hotel Son Vida.

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• Hi is there a coffee / tea maker in the room?
  
  
  • Sunday, 26 July 2026
  • Dear Sir or Madam,
    
    Thank you very much for your message.
    
    We are afraid that the Classic rooms do not have coffee/tea maker, however if you provide us your reservation details we can remark it and arrange it, upon availability.
    Best regards

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• Do you have a free service to a nearby beach? And does the nearest beach have any facilities like sun beds, bar etc? Thank you
  
  
  • Sunday, 26 July 2026
  • Dear Sir or Madam,
    
    Thank you for your message, the Castillo Hotel Son Vida is about 15 km from the next beach.
    We do not have any shuttle service, but we can certainly arrange a transfer or order a taxi for you.
    Best regards

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• Hello, just wondered if you have any tennis courts on the hotel site? Please let me know. Regards, Marlene
  
  
  • Sunday, 26 July 2026
  • Dear sir or madam,
    
    Thank you for your message.
    
    The Castillo Hotel Son Vida Guests can play tennis in our sister hotel Sheraton Mallorca Arabella Golf Hotel, which it is only 1 Km fairway.
    
    Best regards

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• Hi, is your spa clothing optional?
  
  
  • Sunday, 26 July 2026
  • use of swimcostum is mandatory in our spa.

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• Hi do you have any twin rooms
  
  
  • Sunday, 26 July 2026
  • Dear Sir or Madam,
    
    Yes, we have some Classic, Deluxe and Grand Deluxe rooms with twin beds.
    
    Best regards

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• Is it possible to book golf close to hotel ?
  
  
  • Sunday, 26 July 2026
  • As a valued guest of Castillo Hotel Son Vida, you have access to three 18-hole championship golf courses Son Muntaner , Son Vida and Son Quint, as well as Son Quint Pitch & Putt which are located five minutes from the hotel.

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• Is there a daily shuttle bus into Palma. If yes, what is the cost?
  
  
  • Sunday, 26 July 2026
  • Thank you very much for your message.
    The Hotel has not a shuttle bus into Palma , but the price of the taxi from the Hotel to Palma center is aprox. 15,-eur
    

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• We are three female ladies is there more than one bed in the room
  
  
  • Sunday, 26 July 2026
  • Dear Madam,
    Thank you for your message.
    
    Yes, we have some rooms with twin beds and for the third person we put an extra bed.
    
    Best regards
    
    

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• How old do you have to be due to it being adults only is it 16?
  
  
  • Sunday, 26 July 2026
  • Dear Sirs,
    Yes this is correct.
    Kind regards,
    Hartmut Günzl
    Reservation department

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• Can I bring my pet?
  
  
  • Sunday, 26 July 2026
  • Thank you for your message.
    Sorry , the Castillo Hotel Son Vida does not allow pets.

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• Hi, i am looking at booking a kingsize room with sea and garden view, but would prefer to be the quieter side of the hotel, can you recommend a room
  
  
  • Sunday, 26 July 2026
  • Dear Sirs,
    In this case I would recommend you one of our Grand Deluxe or Deluxe Window rooms.
    Kind regards,
    Hartmut Günzl

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• Hi there are three of us and I notice you have one bed . Is it possible to have an extra bed in the room
  
  
  • Sunday, 26 July 2026
  • in some rooms we can arrange one extra bed upon arrival, please book accomodation for 3 people.

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• we want to stay in a hotel 3-5. 4 is my husband's birthd,we can reserve a table for dinner in the restaurant?will there be no celebrations these days?
  
  
  • Sunday, 26 July 2026
  • You can reserve a table in our Restaurant before your stay at the Hotel , and our Concierge will send you a confirmation.

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• Hi, we would need one room with a large double bed and another with two beds - do you have twin rooms? And if so what size are the twin beds.
  
  
  • Sunday, 26 July 2026
  • Yes, certainly we have Twin beds and the size is 1 meter long and 1 meter wide each one
    
    Best regards

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• do you offer transportation into Palma (and back!) in the evenings?
  
  
  • Sunday, 26 July 2026
  • Yes, price depends on number of people, car, time and destination.

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• Which rooms have a separate shower. ( not in the bath ).
  
  
  • Sunday, 26 July 2026
  • Dear Sirs,
    All our Junior Suites Resort View and all (except one room) our Junior Suite Pool or Garden View have bath and shower separate.
    Kind regards,
    H. Günzl
    Reservation Department

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• Hi, we are staying for one night at the hotel, can we have a late check out? If not, can we stay in the hotel until later afternoon? Thanks Luciana
  
  
  • Sunday, 26 July 2026
  • Dear Luciana,
    Please be so kind to check a late check out with the reception, when you arrive to the hotel, since this should be check 24 hours prior to the departure date.
    In case the room were not free certainly you can stay at the hotel.
    

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• Hi, is it possible to rent a golf bag as a guest? If yes, what is the rental fee? Thanks
  
  
  • Sunday, 26 July 2026
  • the price depends on the golf season the dates.

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• Hello, is it possible to come just for the breakfast? How much is it? QR code is necessary?
  
  
  • Sunday, 26 July 2026
  • Please email your request to our reservations department and we will forward your request to our colleagues from restaurant.
    
    info.Mallorca@marriott.com

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• Hi. I want to work in your Hotel in Mallorca. Thanks.
  
  
  • Sunday, 26 July 2026
  • You can call the hotel and ask the address from human resources.

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• Which rooms accommodate 3 persons Our daughter will be joining us for couple nights
  
  
  • Sunday, 26 July 2026
  • Please bear in mind that as from January 1st, 2021 onwards the hotel will be an Adults Only 16
    We can put an Extra bed in all the double rooms, the supplement for the third person will be 50.-€ per night
    

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• Hi I’d like two rooms interconnected for two single ladies. Easy access & Parking please.
  
  
  • Sunday, 26 July 2026
  • Please kindly send your request to our reservations department email address:
    
    info.mallorca@marriott.com

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• Hi, is the Spa open?
  
  
  • Sunday, 26 July 2026
  • Yes the spa is open from Monday to Sunday from 7:00 to 21:00.
    
    

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• Hello, is your outdoor pool is heated at the end of April?
  
  
  • Sunday, 26 July 2026
  • Outdoorpool in April is not heated.
    Indoorpool in spa is heated.

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• when the bedroom says it can sleep 3 people what are the beds
  
  
  • Sunday, 26 July 2026
  • that depends on the room type you book. What room type are you checking?.

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• How often does the shuttle bus go and come back from the golf courses
  
  
  • Sunday, 26 July 2026
  • every 30 minutes.

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• Please can you tell me the price of half board? Can this be added on arrival at the hotel?
  
  
  • Sunday, 26 July 2026
  • The half board option at 53€ per person, per day offers a three-course evening menu at Es Castell Restaurant.
    Beverages not included. You can book dinner upon arrival or in advance.

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• Hello, we are a family of 3 adults and would require 1 double bed and 1 single bed within the room configuration. Can you please confirm this is possible before we book this room please. Also, do you have the price for Christmas Day Lunch at the moment? Do you offer Half board? Many thanks
  
  
  • Sunday, 26 July 2026
  • We can certainly put an extra bed for the third person, the supplement is 50.-€ per night.
    Regarding the Christmas Day Lunch, we are afraid we do not have it yet, but next October.
    The price of the half board is 53.-€ per person and day.
    
    

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