What are our guests' most frequent inquiries?

• I’m nervous to book a stay for July or August I’m from Australia. If we arnt allowed to travel, can u get a refund?
  
  
  • Tuesday, 26 January 2021
  • Dear Sir/Madame,
    Guests can cancel their reservation and keep the deposit paid as a credit for a future reservation in the year 2022.
    Reservations made with flexible terms and rates can cancel or modify 7 days prior to their arrival instead of 14.
    

  ---

• Will we be able to see the sunset from this room?
  
  
  • Sunday, 28 March 2021
  • Stunning sunset views from all our room types!!! :)

  ---

• Hi when are your available dates and how much is your cheapest room?
  
  
  • Sunday, 28 March 2021
  • Dear Guest,
    
    Thank you for your preference towards Cavo Tagoo Mykonos!
    
    Cavo Tagoo Mykonos is a summer resort and operates on a seasonal basis 28th of May – 18th of October 2021.
    
    What are the days of your interest?
    
    Best regards
    Reservations team

  ---

• Hi do u have a shisha/water pipe? And the price for this?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Further to your kind query, please contact our Meraki restaurant for the menu and prices.
    
    Always at your disposal,
    Reservations Team.

  ---

• I want to know, what days in this month is available the suite with pool and a grotto? if it's available for one night or should it be more. Thanks
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your interest in our property.
    
    Kindly let us know the preferred dates of your stay so we can inform you accordingly on the availability.
    
    Always at your disposal,
    Reservations Team.

  ---

• Is this hotel actually should out?
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your interest in our property.
    
    Kindly let us know the preferred dates of your stay so we can inform you accordingly on the availability.
    
    Always at your disposal,
    Reservations Team.

  ---

• hi.. I need to know that can we get the bed near the pool at night during the night party ? where hookah will be provided
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that the main infinity pool is available only for our in-house guests. For dinning or cocktail reservations, please contact our Meraki restaurant.
    
    Always at your disposal.

  ---

• Does booking a room with a private pool guarantee a sunbed over the water in your main infinity pool or do we need to pay additional ?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that the main infinity pool with its sunbeds is available only for our in-house guests and it is operates on "first come first serve basis".
    
    Always at your disposal.

  ---

• Can we use the cave pool if it’s not part of our room? Do u have to pay extra for the floating breakfast?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    
    Please note that that our cave pools are private pools of Cave Pool Suite room category and available only for the guests staying in the room.
    Floating breakfast can be arranged with our Concierge department.
    
    At your disposal.
    
    

  ---

• Do we have to make a reservation for pool area?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that all of our in-house guests are enjoying the main infinity pool on "first come first served" basis.
    
    Always at your disposal,
    Reservations Team.

  ---

• We want to come for dinner only tonight
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your kind query.
    
    For dinning reservations you, please contact our Meraki restaurant directly.
    
    Always at your disposal,
    Reservations Team.

  ---

• Hi, can non guests visit the restaurant with the pool area to order shisha? Thanks
  
  
  • Friday, 1 March 2024
  • Hello! Thank you for your interest! Yes they can uppon arrangement with our restaurant department.

  ---

• When is this available in June next year ? Ty
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your interest in our property.
    
    Kindly let us know the preferred dates of your stay so we can inform you accordingly on the availability.
    
    Always at your disposal,
    Reservations Team.

  ---

• Hello are you fully booked out for the cave pool room ?
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your interest in our property.
    
    Kindly let us know the preferred dates of your stay so we can inform you accordingly on the availability.
    
    Always at your disposal,
    Reservations Team.

  ---

• What is the name of the AirPort there?
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your kind question.
    
    Kindly note that the name of the nearest airport is Mykonos or JMK.
    
    Always at your disposal,
    Reserations Team.

  ---

• Hello, I cannot find “cave pool” under select rooms, looking at the end of July. Is it not available anymore?
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your interest in our property.
    
    Please let us know the preferred dates of your stay in order to inform you accordingly.
    
    With best regards,
    Reservations Team.

  ---

• Hi, Does your 2 bedrooms villa has 2 full bathrooms? and the pool is heated? I am planning to come in early May .
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Allow me to inform you that all bedrooms have their bathroom. The indoor pool temperature is between 24-28 degrees, always depending on the outdoor temperature.
    
    At your disposal.

  ---

• which option has the cave pool inside the room?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that the mentioned room category is our Cave Pool Suite and it is available exclusively on our web page.
    
    Always at your disposal,
    Reservations Team.

  ---

• Hello i need available dates in august to book( around 5 days)
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Please let us know the dates of your interest so we can inform you accordingly.
    
    Always at your disposal,
    Reservations Team.

  ---

• Hi, I would like to book for my honeymoon How much cost per night? Thanks
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Please let us know the dates of your interest so we can inform you accordingly.
    
    Always at your disposal,
    Reservations Team.
    

  ---

• Hello, does this 2 bedroom suite have 2 bathrooms?
  
  
  • Friday, 1 March 2024
  • Hi ! Thank you for your message! The 2 bedroom suites have indeed 2 bathrooms . One in each bedroom.

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• can we use the infinity pool and sunbed if we are staying at any room?Or it's a part of Zuma restaurant that should be booked separately?
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your kind question.
    
    Allow me to inform you that all of the Hotel's facilities, including our infinity pool, are available for the guests who are staying at the property.
    
    Always at your disposal,
    Reserations Team.

  ---

• Hi Which airport must one travel to ? And for airport transfers do you cater.
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your question.
    
    Kindly note that the name of the nearest airport is Mykonos-JMK. Transfer service from/to the airport or port can be arranged with our Concierge department.
    
    Always at your disposal,
    Reserations Team.

  ---

• Hi, which room option do you select for the private cave pool?
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your interest in our property.
    
    Kindly note that the name of the room category which features a private cave pool is Cave Pool Suite.
    
    Always at your disposal,
    Reserations Team.

  ---

• Do you have irons and boards in each room?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Regarding your query, kindly note that you have the option to ask our reception team for an iron and board, and they will deliver it right away to your room.
    
    Always at your disposal.

  ---

• Hello! Do you offer complimentary transportation- pick up at port , taking ferry from Santorini. Thank you
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that you can arrange your airport or port transportation with our Concierge department as an additional service.
    
    Always at your disposal,
    Reservations department.

  ---

• hi which room shall I choose for the cave pool like in pictures
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that the mentioned room type which is Cave Pool Suite is available exclusively on our web page.
    
    Always at your disposal,
    Reservations Department

  ---

• Is this room has a private pool ?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that the mentioned room type doesn't offer either Private pool or Hot tub. However, all of our in-house guests may enjoy the main infinity pool.
    
    Always at your disposal.

  ---

• Hi, how many guests can book the cave pool suite?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that our Cave Pool Suite acommodates up to 3 guests and features one king bed and one sofa.
    
    Always at your disposal,
    Reservations Team.

  ---

• Hello, Can I please have the most private room possible? Thank you.
  
  
  • Friday, 1 March 2024
  • Many suites and villas offer relaxing and private moments. We will be happy to further discuss all options.

  ---

• Hi - is this the room with the cave pool? Kind regards, Amylia
  
  
  • Thursday, 29 February 2024
  • Dear Amylia,
    Thank you for your interest in our property!
    
    Allow me to inform you that the name of the room category with the cave pool is Cave Pool Suite.
    
    We remain at your disposal.
    
    With best regards,
    Reserations Team.

  ---

• How far is it from the airport
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Please be informed that Mykonos airport is located about 10 minutes drive from our property.
    
    Always at your disposal,
    Reservations Team.

  ---

• Is there access to the beach ?
  
  
  • Friday, 1 March 2024
  • Thank you for your preference for Cavo Tagoo!
    
    Please note that our property doesn't offer direct access to the beach. Our Concierge department will inform you on the nearest beaches.
    
    Always at your disposal,
    Reservations department.

  ---

• Does each bedroom have It's private bathroom?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference in Cavo Tagoo!
    
    Allow me to inform you that all bedrooms have their bathroom.
    
    Always at your disposal,
    Reservations department.

  ---

• Hi, When can I book the cave suite and I m planning to travel with my husband and baby between July and August this year .
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that our Cave Pool Suit is available exclusively on our web page. Please let us know the dates in order to inform you accordingly.
    
    At your disposal,
    Reservations Team.

  ---

• Can we pay an extra fee if we have a 4th person come stay with us in a room that is alloted for 3 people only?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Further to your kind query, please note that a room with maximum occupancy of 3 guests cannot allocate a 4th person.
    
    Always at your disposal,
    Reservations Team.

  ---

• Is your hotel an all inclusive resort ?
  
  
  • Friday, 1 March 2024
  • Thank you for your preference for Cavo Tagoo!
    
    Please note that our property is a luxury lifestyle hotel and we don't offer all-inclusive service. Our Meraki restaurant serves rich American breakfast and a la carte lunch/dinner.
    
    At your disposal.

  ---

• Hi am I able to organise a surprise for my partner we are on our honeymoon.
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    For spacial event services you may contact our Concierge department and our colleagues will gladly assist you.
    
    Always at your disposal,
    Reservations Department

  ---

• hi i was wondering whats the cost for a spa day and using the pool facilities. i want to book a relaxing day for my husband’s birthday next month?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that our main pool is available only for our in-house guests. However, you can make a reservation for Cavo Tagoo Spa and join us for your special spa day.
    
    At your disposal.

  ---

• Hi, Do you serve vegetarian food
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    
    Please note that our rates include rich American buffet with a la carte options. Our in-house Meraki restaurant as well as next door Zuma restaurant are well known brands which serve dishes suitable for vegetarian as well.
    
    Thank you

  ---

• Do you allow floating breakfast in the premium room with pool?
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your interest in our property.
    
    Please be informed that a floating breakfast service is available for all our guests and can be arranged with our concierge department.
    
    Always at your disposal,
    Reserations Team.

  ---

• couldnt find the cave pool suite with rooms options , how can I book it ?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    
    Kindly note that our Cave Pool Suite room category can be booked exclusively through our web page.
    
    Always at your disposal,
    Reservations Team.

  ---

• Hello, Do you have an last minute offer? for May 13-16, our budget is $ 750 , can pay in cash
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that the Opening Date for the 2024 season is on May 15th. You can benefit from our current non-refundable rates.
    
    Always at your disposal,
    Reservations Department

  ---

• Hello! Are pets allowed? I have a well-trained cocker spaniel who always sleeps indoors and travels very often. Thank you for your time, Angelina
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference in Cavo Tagoo!
    
    Further to your kind query, allow me to inform that pets are allowed on request. Usually we confirm stays for small pets up to 5 kilos.
    
    Always at your disposal,
    Reservations department.

  ---

• Hi, can guests not staying at the hotel pay to hire the pool bed or visit the restaurant?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that the main pool is available only for our in-house guests. For dining reservations, please contact our Meraki restaurant.
    
    At your disposal,
    Reservations department.

  ---

• Hi, can non-guests rent a bed on the pool ?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that the main pool is available only for our in-house guests. For dining reservations, please contact our Meraki restaurant.
    
    At your disposal,
    Reservations department.

  ---

• Does the hotel still offer complimentary transportation from/to the port for hotel guests?
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference in Cavo Tagoo!
    
    Allow me to inform that airport/port transportation can be arranged with our Concierge department as an additional service.
    
    Always at your disposal,
    Reservations department.

  ---

• Can we book it wirh one year child please
  
  
  • Monday, 2 September 2024
  • Good day from Mykonos! Children of all ages are more than welcome! Baby cot is available free of cherge.
    
    We remain at your full disposal.

  ---

• Hello Is there a kids club/kids activities at the hotel?
  
  
  • Thursday, 29 February 2024
  • Dear Sir/Madam,
    Thank you for your interest in our property.
    
    Please be informed that our property doesn't have a kids club. However, children of all ages are welcome.
    
    Always at your disposal,
    Reservations Team.

  ---

• which room have the cave in it I want tht one
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Allow me to informe you that the name of the mentioned room type is Cave Pool Suite and it is available exclusively on our web page.
    
    Always at your disposal,
    Reservations Team.

  ---

• Hi when does your season end this year ? Thanks
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Kindly note that the Opening date for 2024 season is on May 15th. Closing date in 2024 is scheduled for October 13th.
    
    Always at your disposal,
    Reservations department.

  ---

• is your cave suite available on booking.com?
  
  
  • Friday, 1 March 2024
  • Cave pool Suites are available only on our official page :)

  ---

• Which suite is the one with the private pool that’s under the cave in the suite? I can’t find the picture of it with any of the suites listed…
  
  
  • Sunday, 28 July 2024
  • Thank you for your interest! This room type is Cave Pool Suite which is available only for direct bookings and not advertising on the platform.

  ---

• How much is floating breakfast
  
  
  • Sunday, 28 July 2024
  • Please contact directly our Concirege team so the colleagues may assist you accordingly and to arrange the floating breakfast for you.

  ---

• Hi when it’s soon days available
  
  
  • Friday, 1 March 2024
  • Dear Sir/Madam,
    Thank you for your preference for Cavo Tagoo!
    
    Please be informed that the Opening date for 2024 season is on May 15th. The closing date is on October 13th.
    
    Always at your disposal,
    Reservations Team.

  ---

• Can I book a family room here?
  
  
  • Friday, 1 March 2024
  • Absolutely! Feel free to reach out anytime to make it happen!

  ---

• Hi there can you maybe share the dates that are available because I had to modify my dates over twelve times to make a reservation without luck..
  
  
  • Friday, 1 March 2024
  • Hello! Please clarify the dates of interest to further assist you...

  ---

• Hello, I see that for Oct. 18, 2024 - Oct. 22, 2024 theirs no availability. I cannot see prices after the 13th. When will the availability show?
  
  
  • Sunday, 28 July 2024
  • Please be informed that we are summer resort and the property operates seasonally from May to October. The Closing date for the season 2024 is Ocober 13th.

  ---

• Hi which of your rooms have the cavelike feature that leads to a pool outdoors. Hope you understand what I’m asking..
  
  
  • Friday, 1 March 2024
  • Hello! The room type you are looking for is called ''Cave pool Suite'' and is available only through our official web site.

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• Is it a king size bed?
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    
    Please know that all our beds have king sized beds only.
    
    Best regards.

  ---

• Are the pools heated ?
  
  
  • Thursday, 2 April 2026
  • No. All of our pools have enviroment temperature and they cannot be heated.

  ---

• Is this the room with cave available
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    
    Please let us know the exact days you would like to reserve the cave pool suite in order to provide availability.
    
    Best Regards

  ---

• How much is this for one night
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    Thank you for your preference!
    Please let us know the days of your interest so we can provide you the costs.
    Best regards
    Reservations team

  ---

• How much does this room cost per night?
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    Kindly instert your desired dates on the engine to view rates and availability.
    Please note that the hotel operates on summer basis only from 30th of April to 18th of October.

  ---

• Airport transfer
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    
    We would also like to inform you that the hotel provides complimentary transfers (arrival/departure) from/to the airport/port and 24 hours shuttle service from/to the entrance of Mykonos town.
    
    Best regards

  ---

• Are there 2 private baths in the 2 bedroom villa?
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    
    Please know that each bedroom has each own bathroom.
    
    

  ---

• Hello, when you have avaible one room?
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    
    Thank you for your preference towards Cavo Tagoo Mykonos!
    
    Cavo Tagoo Mykonos is a summer resort and operates on a seasonal basis 28th of May – 18th of October 2021.
    
    Best regards
    Reservations team

  ---

• Hi, does the cave pool is super private? Like absolutely no one can see us?
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    
    None of our pools are 100% secluded. There is always a chance that someone might see you.

  ---

• Do you have cots as we have a 6month old baby
  
  
  • Thursday, 2 April 2026
  • There are no charges for children up to 3 years old.

  ---

• If i book a sea view room, but want to take pictures in the cave pool suit upon vacancy of the room, will you allow?
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    
    The Cave Pool Suite is a room category and cannot be accessed if not booked.

  ---

• Hi, what dates are available for 2022?
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    
    Availability and rates for 2022 will be available after July this year.

  ---

• Military Discount???
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    We do not provide any discounts in general.

  ---

• Hello, I am looking to book a room 27TH sept to 28th sept, we fly back home at 9 pm on the 28th. are you able to pay for late check out at all?
  
  
  • Thursday, 2 April 2026
  • Late check out depends on the availability of the same day.
    It cannot be guaranteed, even if you pay extra.
    Only if one extra night is booked.

  ---

• Hello there! How close is the hotel to the nearest beach? Thank you!
  
  
  • Thursday, 2 April 2026
  • The closest one is aprximately 10 min drive.

  ---

• Hello there, i couldn't find the cave suit in my options, could you please tell me which option has that cave pool ?
  
  
  • Thursday, 2 April 2026
  • Thank you very much for reaching out.
    Kindly be advised that our Cave Pool Suite category is distributed exclusively by property and available for direct reservations only.
    Always at your disposal.
    

  ---

• Hi. We are looking to book our honeymoon here for June or July 2022. When will be the best time to book? and when are you opening up reservation dates? Thankyou
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    We will be updating rates and availability for 2022, after August 2021.

  ---

• I’ll need price and availability for this room category in June. I’ll take any dates, I’ll also split room category if whole stay not avail 6 nights
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame, Please let us know the exact days you would like to reserve the cave pool suite in order to provide availability. Best Regards

  ---

• I am trying to book for jan 5th onwards but I cannot seem to be able to
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    The hotel operates on summer basis from May to October.

  ---

• Hi I s it’s property sold out for may 2022 or is it not available yet only because it’s available this year but not next yesr
  
  
  • Thursday, 2 April 2026
  • Rates and availability for 2020 will be online after July, 2021.

  ---

• What dates of the year is this hotel open?
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    
    Thank you for your interest in Cavo Tagoo Mykonos.
    
    The hotel operates on summer seasonal basis from 15th of May until 15th of October.
    
    For any other inquiries we remain at your disposal.
    
    Giorgi Amiranashvili
    Reservations Department

  ---

• When do you have availability?
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    The availability for the season of 2022 starts on 6th of May until 24th of October.

  ---

• I’m trying to book are you guys really sold out for 1/09-1/13 ?
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    The hotel operates on summer basis only from May to October.

  ---

• Hi what’s does partially refundable mean
  
  
  • Thursday, 2 April 2026
  • In order to proceed with a flexible reservation you need to prepay the 30% of the entire stay which is non-refundable in case of cancellation.

  ---

• Do you have king size beds in any of your suites?
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    All of our rooms have king sized beds.

  ---

• Is there a gym on site?
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    The hotel has a 24h gym on site.

  ---

• what is the difference between the suites with jacuzzi and suites with outdoor hot tub? both are outdoor? both with heated water?
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    There are two different categories.
    1. Suite with indoor Jacuzzi
    2. Suite with outdoor Jacuzzi
    
    Kindly check the name of the category before booking.
    Both have heated water.

  ---

• I've booked this room but tgetr are no pictures of what the actual room looks like except the initial bedroom pic. can you forward me pictures of the room in case I want to switch rooms. thanks
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    
    Please be kind to provide us the reservation number as well as the name of your reservation in order to help you further.
    
    Best regards

  ---

• We were looking at booking the cave suite for late July. We will have our 6 year old daughter with us? Can we select this room?
  
  
  • Thursday, 2 April 2026
  • Yes. There is a sofa bed that can accomodate a child.

  ---

• if i book classic room side sea view and ask for an upgradation to cave pool suit, would hotel authority do it in case of vacancy?
  
  
  • Thursday, 2 April 2026
  • Dear Sir/Madame,
    Even there is availability, the hotel does not offer such huge upgrades.
    Free upgrades usually occurs to one or two level of higher categories.

  ---

• In what suite plantinum heart pool suit is there??
  
  
  • Thursday, 2 April 2026
  • The Platinum Heart Villa 3 bedroom is only sold from our webiste.

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• Hello, I took 2 doses of Pfizer. What are the requirements for COVID-19? Thanks
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    
    In order to enter Greece, you must be either vaccinated or have a negative COVID test taken maximum 72 hours before arrival.

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• what amount city tax does hotel charge for per night
  
  
  • Thursday, 2 April 2026
  • None. The city tax is covered by the hotel.

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• Hi We are 2 Adults and 3 kids ages 3, 6,and 11. Is it possible to book 1 room with a double bed and sofa bed to host our family
  
  
  • Thursday, 2 April 2026
  • Please be advised that for the specific number of guests you will need to choose either a Suite 2-Bedroom with Outdoor Jacuzzi or a Golden Villa 2-Bedroom with Pool. Kindly note that our Suite categoties are suitable for 3 guests maximum.

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• Hii, can I ask do you have any idea when would greece open for honeymooners from egypt ?
  
  
  • Thursday, 2 April 2026
  • There has not been any official announcement for the above.
    Please contact a local travel agency or airline for more information.

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• We have our 6 year old daughter with us, can we get this room ? I’ll be more than happy to pay for a small bed. Please let me know. Thank you!
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    The Cave Pool Suite has a sofa bed that can accomodate a child up to 12 years old with no extra cost.

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• Am Muslim does nighbous or others can see into the pool or room and what is the best private option
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    We do not have any rooms that are 100% secluded.

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