Cayo Exclusive Resort & Spa

Facilities & Features Cayo Exclusive Resort & Spa

• General:
• Free parking,
• Parking,
• Parking on site,
• WiFi available in all areas

• Activities:
• Bike tours,
• Cooking class,
• Cycling,
• Diving,
• Hiking,
• Horse riding,
• Live music/performance,
• Themed dinner nights,
• Tour or class about local culture,
• Walking tours,
• Windsurfing

• Services:
• Free WiFi,
• Internet services,
• WiFi

• Food & Drink:
• Bar,
• Breakfast in the room,
• Packed lunches,
• Restaurant,
• Room service,
• Snack bar,
• Special diet menus (on request)

• Pool and wellness:
• Fitness centre,
• Massage,
• Outdoor pool,
• Outdoor pool (seasonal),
• Pool bar,
• Pool with view,
• Salt-water pool,
• Sauna,
• Spa and wellness centre,
• Swimming Pool

• Transport:
• Airport shuttle,
• Car hire,
• Shuttle service (additional charge)

• Reception services:
• 24-hour front desk,
• Concierge service,
• Express check-in/check-out,
• Invoice provided,
• Luggage storage,
• Private check-in/check-out,
• Valet parking

• Common areas:
• Garden,
• Shared lounge/TV area,
• Sun terrace,
• Terrace

• Entertainment and family services:
• Babysitting/child services,
• Entertainment staff,
• Evening entertainment

• Cleaning services:
• Daily housekeeping,
• Dry cleaning,
• Ironing service,
• Laundry,
• Trouser press

• Business facilities:
• Business centre,
• Fax/photocopying,
• Meeting/banquet facilities

• Shops:
• Barber/beauty shop

• Miscellaneous:
• Air conditioning,
• Facilities for disabled guests,
• Family rooms,
• Heating,
• Lift,
• Non-smoking rooms,
• Non-smoking throughout,
• Soundproof rooms

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Safety deposit box,
• Smoke alarms

• Safety features:
• Access to health care professionals,
• Face masks for guests available,
• First aid kit available,
• Hand sanitizer in guest accommodation and key areas,
• Process in place to check health of guests,
• Shared stationery such as printed menus, magazines, pens, and paper removed,
• Staff follow all safety protocols as directed by local authorities,
• Thermometers for guests provided by property

• Physical distancing:
• Cashless payment available,
• Contactless check-in/check-out,
• Mobile app for room service,
• Physical distancing rules followed,
• Screens or physical barriers placed between staff and guests in appropriate areas

• Cleanliness & disinfecting:
• Guest accommodation is disinfected between stays,
• Guest accommodation sealed after cleaning,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Linens, towels and laundry washed in accordance with local authority guidelines,
• Property is cleaned by professional cleaning companies,
• Use of cleaning chemicals that are effective against Coronavirus

• Food & drink safety:
• All plates, cutlery, glasses and other tableware have been sanitized,
• Breakfast takeaway containers,
• Delivered food is securely covered,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas