What are our guests' most frequent inquiries?

• Hello, does every room at this hotel have a balcony?
  
  
  • Thursday, 24 October 2019
  • Good evening,
    No, not every room have balcony, if you want a balcony you need to resquest.
    Best Regards
    
    

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• Is there a tub and air conditioning?
  
  
  • Wednesday, 14 August 2019
  • Hello there,
    
    We do have bath tub and air conditioning in our hotel.
    Thank you.
    
    Best Regards
    
    Fall Abdou
    Front Desk

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• How do I request a room with a balcony? What kind of room has a balcony?
  
  
  • Sunday, 24 November 2019
  • Dear Guest ,
    
    We thank you for your interest in our hotel.
    We have balconies for all room types, but just in some rooms.
    We do have 105 rooms in the hotel, but just 20 of them have balconies.
    When you book a room, the balcony is given upon request and obviously upon availlability.
    
    Best regards.
    Fall ABdou
    Front Desk
    

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• Greetings, How close/far are you located from the Eiffel Tower? Does your room offer views of the Eiffel Tower? Thanks.
  
  
  • Friday, 6 December 2019
  • Dear Madam, Sir,
    
    We thank you for your interest in our hotel. We have three rooms in our establishment with a view on the Eiffel tower from the balcony. This is a separate category, which is called Privilege room Eiffel tower view.
    Our hotel is situated two steps from the Champs-Elysées avenue, and it is about 20 minutes walking distance to the 'Iron lady'.
    
    We stay at your disposal, Yours sincerely, Rudolf van Heijst, front desk manager

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• Does this room have a balcony?
  
  
  • Friday, 5 August 2022
  • not all the privilege room , we put a note but we can't guarantee

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• I would like to make a reservation for 2 single and 1 double bedroom but I heard that only some of your rooms had been renovated. Is there a way to secure from those renovated rooms. Thank you
  
  
  • Friday, 2 December 2022
  • For your information, all our 105 rooms are entirely renovated since 2019, there is no distinction.

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• May I know if I can book connecting rooms for a family of 5? If so, how do I make the reservation?
  
  
  • Friday, 2 December 2022
  • Unfortunately, our establishment has no interconnecting rooms

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• Which room can accommodate an extra bed for an 8 years old child !? And are there connected rooms available??
  
  
  • Friday, 22 July 2022
  • we don't have connecting rooms
    extra bed is only possible in Deluxe room or Junior suite

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• It says pay at property, no prepayment needed now, so why the hotel takes a deposit now until the arrival next year, this is fraudulent and deception
  
  
  • Thursday, 8 September 2022
  • The hotel doesn't take any deposit for a booking to be paid at the property, but a preauthorization for the equivalent of the first night. This is not fraudulent at all, but a security procedure to protect ourselves against unnecessary no shows

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• Are connected rooms available !?
  
  
  • Friday, 22 July 2022
  • we don't have connecting rooms but we put a note to notify just near

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• Hi, Can we park there please?
  
  
  • Tuesday, 28 January 2025
  • The hotel itself has no parking, but there is one in the main street, towards the Champs-Elysées avenue, at about 2mn walking distance

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• Which room does have a view over eiffel tower and a balcony
  
  
  • Tuesday, 13 February 2024
  • We only have three rooms available with a view on the Eiffel tower (from the balcony), the category is called privilege with Eiffel tower view

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• hello. I will be traveling with my husband and two daughters, ages 15 and 16. what room or adjoining rooms would you recommend for us may5-8? best EG
  
  
  • Wednesday, 8 February 2023
  • Dear Madame,
    We thank you for your interest .
    We would recommend you to book a junior suite or a suite which are fit for maximum 4 people (there is a sofa bed for 2 people). You can also book 2 close Privilege or Deluxe rooms.
    
    Best Regards

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• How to I get to and from hotel and main airport?
  
  
  • Friday, 8 September 2023
  • The easiest way is to take a taxi or a private car, that you can arrange with our concierge desk (against payment). You can take as well the public transport, line RER B, direct to Châtelet, and then subway line 1, to Franklin Roosevelt.

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• Hello Do you have twin bed ?
  
  
  • Tuesday, 30 August 2022
  • yes ecept the classic rooms

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• Hi, In the deluxe double room, is there a sofa bed or a roll a way bed for a third person?
  
  
  • Monday, 13 March 2023
  • Good morning,
    
    we have deluxe rooms with sofa and some rooms with a roll a way bed.
    Best Regards,
    

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• Hi. Do you have wifi? I
  
  
  • Wednesday, 20 July 2022
  • OF COURSE . YES

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• hi, does this room have a balcony that can fit tables and chairs? or if possible, an eiffel tower view. thank you????
  
  
  • Saturday, 10 December 2022
  • Good evening,
    our junior suite not have eiffel tower view.
    you can request junior suite with balcony and there is tables and chairs.
    for your requests there is the room privilege with eiffel tower view for 2 persons.
    Best regards,
    front desk

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• hi how much coast taxi to charle dugaul airport ?
  
  
  • Tuesday, 1 August 2023
  • The average price for a taxi to Charles de Gaulle airport is about 55 euros

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• Do have suits
  
  
  • Friday, 8 September 2023
  • our establishment has three suites

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• How many rooms does your hotel have ?
  
  
  • Tuesday, 30 August 2022
  • 104 rooms ( all categories included )

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• Are there larger beds in some rooms?
  
  
  • Monday, 11 March 2024
  • Our beds in one mattress are maximum queen size. If you require a king size, it will be two twin beds reunited into one .

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• How to go to the hotel from gare du nord station by metro? How much, if by taxi?
  
  
  • Monday, 20 May 2024
  • The average cost for a taxi from gare du Nord to the hotel is about 25-30 €.
    By métro, you can take line 4 until Châtelet, and then change for line 1 in until Franklin Roosevelt.

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• Does the Classic Room have a balcony?
  
  
  • Wednesday, 8 May 2024
  • Some classic rooms have balconies, but certainly not all of them. They are upon request and availability.

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• Do you have gym?
  
  
  • Monday, 28 October 2024
  • Unfortunately, our establishment has no gym

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• Hi! Which room has a view of the Eiffel Tower?
  
  
  • Monday, 13 November 2023
  • It is a separate category, it is called 'privilege room with Eiffel tower view' (from the balcony).

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• Do you have connecting rooms for families?
  
  
  • Wednesday, 11 October 2023
  • unfortunately, our establishment has no interconnecting rooms

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• connecting rooms
  
  
  • Friday, 17 March 2023
  • Unfortunately, our establishment has no interconnecting rooms.

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• Hi, what time is breakfast served in the morning?
  
  
  • Monday, 25 July 2022
  • Our breakfast is served every day from 7 Am until 2PM.

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• Hello, may I ask is the classic room has a balcony? Thanks
  
  
  • Friday, 22 July 2022
  • we put a note but we can't guarantee

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• Good afternoon! Do you have the rooms for 3 adults? Thank you!
  
  
  • Tuesday, 28 November 2023
  • 3 adults can be accomodated in our de luxe rooms, junior suites or suites.

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• Hi! Do all the Privilege rooms have an eiffel tower view or is it upon request? Thanks!
  
  
  • Thursday, 26 January 2023
  • only three of our privilege rooms have a view on the Eiffel tower (from the balcony), and it is a separated category, as the rate is higher.

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• Hi do you have fitness room in the hotel ? Gym with some dumbles? Best regards
  
  
  • Wednesday, 10 August 2022
  • We don't have a fitness room in our establishment; however, our sister hote, the Rochester Champs-Elysées has one, or our other sister hotel la Demeure Montaigne, which is a five stars establishment.

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• Hi , Is smoking allowed out on the balcony ? Merci.
  
  
  • Thursday, 3 November 2022
  • Smoking is not allowed in the hotel or in the rooms; we only make an exception for the balconies, at the condition to keep the door to the room closed.

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• Hi, May I know which room comes with Eiffel Tower view?
  
  
  • Thursday, 8 September 2022
  • It is a specific category; privilege room with Eiffel tower view (from the balcony). There are only three of them in the establishment, so they are often sold out;

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• Does the Privilege Room have a balcony
  
  
  • Wednesday, 8 May 2024
  • some of our privilege rooms have balconies, but not all of them. Balconies are upon request and availability.

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• If i make reservations for two rooms can i have it connected
  
  
  • Wednesday, 25 September 2024
  • We don't have any interconnecting rooms

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• Does the rooms have balcony
  
  
  • Tuesday, 13 February 2024
  • Balconies are available, most of them in the privilege rooms, but they are upon request and availability

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• Do you have connecting room? If so, is it possible to request?
  
  
  • Thursday, 8 September 2022
  • We regret to inform you that we have no interconnecting rooms in our establishment

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• Bonjour, May I know if the privilege room has a view of the Eiffel Tower? I would like to reserve for the night on 14July. Thank you!
  
  
  • Saturday, 18 June 2022
  • Rooms with a view on the Eiffel tower are a separate category; it is called a privilege room with view on the Eiffel tower(from the balcony). As there are only three of them, they are not often available.

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• Any swimming pool
  
  
  • Monday, 14 April 2025
  • Our establishment has no swimming pool.

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• Hello. Do you have the privilege room available from November 1st to 2nd? If so, how can I book it? Thank you!
  
  
  • Monday, 31 October 2022
  • Dear Guest,
    
    Thank your interest in our hotel.
    The privilege room is available for November 1st 2022.
    You can book now if you want.
    
    Best Regards
    
    FALL Abdou
    Front Desk

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• hello there, is their possibility to add extra bed on privilege room ?
  
  
  • Wednesday, 12 October 2022
  • No: for triple occupancies, you will have to chose at least a de luxe room

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• Hello, Do you have extra bed or extra sofa bed for 3 adults,I couldn't see the further details. Thanks
  
  
  • Friday, 7 March 2025
  • For a triple occupancy, it is only possible in our de luxe rooms, junior suites or suites. The third person will either sleep on a sofa bed, or a rollaway bed.

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• How much is the breakfast for one person?
  
  
  • Saturday, 29 October 2022
  • breakfast is 25€ per day per person served from 7 am to 2 pm
    best regards
    

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• must pay cash because credit cards in lebanon is not working!!
  
  
  • Thursday, 26 November 2020
  • The credit card is for guarantee only; you can pay in cash at your arrival.
    
    yours sincerely,

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• Hello is there a balcony in this room?
  
  
  • Wednesday, 25 December 2024
  • Balconies are not available in all our rooms, it is upon request and availability

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• hello do you have interconnecting rooms? we are a family of 5
  
  
  • Tuesday, 30 August 2022
  • NO WE DON'T HAVE

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• Hello I need early check in like 10am
  
  
  • Tuesday, 19 November 2024
  • Early check ins, before 3PM, our official check in time are upon availability, we can't guarantee the rooms to be ready at that time

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• Do you have handicap rooms for a person in a wheel chair?
  
  
  • Monday, 15 June 2020
  • Dear colleagues,
    We regret to inform you that we don't have a room equipped for disabled persons.

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• hello, I am traveling with my husband and 2 kids aged 7 and 4. do you recommend the suite for us?
  
  
  • Monday, 27 March 2023
  • Our suites can be exceptionnally accomodated for two adults and two children under 12 years old

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• Do all your rooms have Air Conditioning in them? How do I find cost & availability for Privilege room with view of Eiffel tower? Would like to come for 1 week in 2nd or 3rd week of Oct.
  
  
  • Thursday, 8 September 2022
  • All our rooms have air conditioning. For a room with a view on the Eiffel tower, it is a specific category, if it is not proposed on line, there might be no availability. In this case, you can contact the hotel direcly.

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• hello can we get an extra bed for our 16 year old ? what is the rate per night please
  
  
  • Wednesday, 7 June 2023
  • Extra beds can be provided in the de luxe rooms, our junior suites and suites, against an extra cost of 40 € per night.

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• hi which of your rooms have a sofa and can accommodate 2 adults and a kid of 15 years old ?
  
  
  • Friday, 8 September 2023
  • Our junior suites and our suites have sofa bed, and can accomodate 2 adults and a kid of 15 years old.

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• We are a family of 5 can we add an extra cot or bed for a 7 year old child ?
  
  
  • Friday, 29 March 2024
  • baby cots are provided free of charge, except for our classic rooms, too small to be accomodated.
    However, it is not possible to accomodate more than 4 persons in our junior suites or suites

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• Important note to have a connected rooms with a door, because we have a baby with us
  
  
  • Tuesday, 19 December 2023
  • We inform once again that our establishment has no interconnecting rooms

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• Hi, I cannot see the type Privilege Room with Tower on the page.
  
  
  • Monday, 30 January 2023
  • If you don't see a certain category on the page, it might not be available for the requested dates of stay. In that case, you can contact the hotel directly, by mail or by telephone.

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• Is there a balcony?
  
  
  • Friday, 29 December 2023
  • balconies are available, but not in all room types, and not in all rooms. It is upon request, and upon availability

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• Hi, can we add an extra 3rd rollaway bed in the double room? Is there a paid washing machine in the hotel we can use, thanks.
  
  
  • Friday, 8 September 2023
  • Extra beds can not be added in the double room, only in the de luxe rooms or the junior suites

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• Hi, do you have connecting rooms? Our kids are 4 and 8 years old, so we need the rooms connected, not just adjoined. Thanks.
  
  
  • Friday, 11 November 2022
  • We regret to inform you that our establishment has no interconnecting rooms.

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• The delux room showing for 3 adults but when I booked the room it is showing for two???.
  
  
  • Wednesday, 25 September 2024
  • Normally, there are different options; one for double occupancy and another one for triple occupancy, as there is a rate difference. In case it is not working, you should contact the hotel directly

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• Hi I want to make reservation for 5 person What type of rooms should i book
  
  
  • Wednesday, 25 September 2024
  • We have no rooms big enough to accomodate 5 persons

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• is there a room for 2 adults and 2 kids with balcony? thank you
  
  
  • Friday, 3 March 2023
  • Balconies are not specially relied to the room category, and are upon availability. For two adults and two children, you should request a suite

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• Hi, is this room guaranteed with Eiffel Tower view?
  
  
  • Friday, 3 March 2023
  • We inform you that our de luxe rooms have no Eiffel Tower view.

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• Hi how can i book with out breakfast
  
  
  • Tuesday, 4 February 2025
  • in our rate proposals, there is normally no breakfast included, unless it is indicated BB.

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• I am looking to book a balcony room to celebrate our Engagement, which room do i select? :)
  
  
  • Thursday, 9 March 2023
  • Balconies are upon availability and on request; in case you want to be sure to have one, you should reserve a privilege room with Eiffel tower view, or a suite.

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• Which room type that has a balcony? Do you have a connecting room?
  
  
  • Tuesday, 30 August 2022
  • ALL CATEGORIES BUT IT IS NOT POSSIBLE TO GUARANTEE

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• Hi, can the privilege room fit 3 adults?
  
  
  • Tuesday, 28 June 2022
  • For three adults, it is not possible to accomodate in the privilege rooms, exceptionnnaly, we can accept two adults and 1 child. For three adults, it is preferrable to reserve a de luxe room

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• Do u have extra bed?
  
  
  • Friday, 8 September 2023
  • Extra beds can be provided in our de luxe rooms, at an extra cost of 40 euros per night

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• Hi , I’m looking to book a room for my partners 21st and was wondering if you have a room with balcony and Eiffel Tower view? and availability, cost?
  
  
  • Monday, 12 June 2023
  • Balconies are mostly available in our privilege rooms, but they are upon request, and can't be guaranteed.
    For the Eiffel tower, it is a separated category, and take a supplement of 60 euros per night.

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• Bonjour May I book a privileged room with a balcony view of the Eiffel Tower please? If so how do I reserve this room? Thank you,
  
  
  • Thursday, 26 January 2023
  • our privilege rooms with Eiffel tower view are normally available on site. If you can't find them available, you will have to contact the hotel directly in order to check if there are any left.

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• Hi I would like to ask if all the suits has “Eiffel tower view” And it can be for 4 adults ??
  
  
  • Monday, 30 October 2023
  • Our suits can accomodate eventually 2 adults and 2 children, for 4 adults, it is not a good idea, as there is only one bathroom.
    Our suites have no view on the Eiffel tower

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• hello, my flight arrives at 8 a.m, is it possible to do the check-in at 9 a.m.
  
  
  • Saturday, 4 April 2026
  • Dear Guest,
    
    We thank you for your reservation.
    If the room is available, the early check-in is possible.
    Otherwise it is also possible we keep your luggage in the conciergerie office.
    
    Best Regards
    Fall Abdou
    Front Desk

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• Is it possible to order an extra bed ?
  
  
  • Saturday, 4 April 2026
  • An extra bed can be provided in a privilege or a de luxe room, but not in a classic room. The extra cost is 40 € per night

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• hello....do u have connected rooms
  
  
  • Saturday, 4 April 2026
  • sorry no we don't have but we can try to do our best to put on the same floor

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• Can i have two connected rooms?
  
  
  • Saturday, 4 April 2026
  • Unfortunately, our establishment has no interconnecting rooms.

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• We need one room to accommodate three people and one room to accommodate two. We would like the rooms to be next to each other or across the hall.??
  
  
  • Saturday, 4 April 2026
  • All our junior suites can be accomodated for three people. However, we can't guarantee them to be next to each other. The rooms across the hall are de luxe rooms, a different category

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• Hello, i wanna book a room for 15-22 Oct, it is written ( i have already charged 40€ for this), it is free cancellation!? 40€ will got back to me?
  
  
  • Saturday, 4 April 2026
  • Dear Madam, Sir,
    We thank you for your message; however, we don't understand your question. Did you already make a booking? It is not possible that you have been charged for 40 €, which corresponds to nothing for us. .

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• Hi, how can i book a room with balcony and Eiffel Tower view? Thanks.
  
  
  • Saturday, 4 April 2026
  • We have a separate room type which is called privilege room with Eiffel tower view

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• I would like to book one if your renovated rooms, how do i the room i book is renovated or no.
  
  
  • Saturday, 4 April 2026
  • all our rooms are renovated
    with our best regards
    

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• do u have delux rooms and classic or privilege roomsin the same floor for a family of 3 ...wife+18&14 years old..thank u.
  
  
  • Saturday, 4 April 2026
  • Dear Sir,
    Yes we have this category in the same floor.
    Best Regards,
    ZELAITI Amir
    Receptionniste
    

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• Hello would you have a balcony room for any day between May 24-30th 2021 please?
  
  
  • Saturday, 4 April 2026
  • Dear Madam, Sir,
    We thank you for your message; our establishment will be reopening on May 17th 2021, and availibilities are open on line.
    We stay at your disposal, Yours sincerely,
    Rudolf van Heijst, front desk manager
    

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• Do you have connected room from 16July till 31 July ? we are 6 persons and we would like to have suitable rooms connected or 2 connected and 1 next to the connected room.
  
  
  • Saturday, 4 April 2026
  • Dear Guest,
    
    We thank you for your interest in our establishment. Unfortunately, we have no interconnecting rooms in our hotel.
    
    yours sincerely, Rudolf van Heijst, front desk manager

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• Hi, I am travelling as a couple with 3 children ages 6, 5 and 3. We would like to stay all in the same room. Which room should I book? My 3 year-old can sleep in a crib. Thanks,
  
  
  • Saturday, 4 April 2026
  • Dear Guest,
    
    Thank you for your interest in our hotel.
    The maximum people we can accomodate in our room is 4 people, including babies.
    For 4 people, you can book a Junior Suite or a Suite.
    
    Best Regards
    Front Desk

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• Hi Do you have Gluten free Break fast and £22 we gonna be 2 nithes there is £22 per day per person? for break fast/ Thank you
  
  
  • Saturday, 4 April 2026
  • hi breakfast costs 25€ per day per person and we can provide bread free gluten fi it is requested when making reservation
    best regards
    

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• Do you serve a breakfast?
  
  
  • Saturday, 4 April 2026
  • bonsoir,
    yes we do. the breakfast is from 07am till 02pm.
    best regards,
    Front desk

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• Hi, do you have connected rooms?
  
  
  • Saturday, 4 April 2026
  • dear Madam dera sir
    further to your previous request sorry to advise you that the hotel doesn't have any connecting room
    with our best regards
    

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• Does the reservation include a free cancellation policy ?
  
  
  • Saturday, 4 April 2026
  • Our normal cancelletion policy is 48 hours before the arrival date; after this delay, one night will be invoiced. However, in case of a non refundable rate, the entire stay will be invoiced in case of cancellation.

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• Hello, I would like to ask you if its possible to have a small dog with us in the room ( Chihuahua )? he is quiet and very clean, never do anything in the inside. Thank you. Kind regards, Loreta
  
  
  • Saturday, 4 April 2026
  • NO PROBLEM WE ACCEPT THE SMALL DOGS

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• I am a regular customers. Have you renewed the hotel? Does the classic room have a balcony? How can I guarantee a room with a balcony?
  
  
  • Saturday, 4 April 2026
  • NO BALCONY IN THE CLASSIC ROOM
    WE CAN'T GUARANTEE BALCONY . WE PUT JUST A NOTE

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• Hello, can you arrange a pick up from the airport and what is the price?
  
  
  • Saturday, 4 April 2026
  • For all requests of transfers from the airport or the railway stations, you can contact our concierge desk directly at the hotel

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• We need two twin bed , please let me know the bed size exactly?
  
  
  • Saturday, 4 April 2026
  • A twinbedded room has two beds with the average size of 0,90 x 2 m.

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• Hello, do you have 3 connected rooms from 1Aug. till 19 Aug.
  
  
  • Saturday, 4 April 2026
  • Hello,
    
    We do not have any connected rooms in the hotel.
    Thank you very much.
    Front Desk

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• Hi, can we add an extra rollaway bed in your room? Is there a washing machine in the Hotel which we can pay to use? Thanks.
  
  
  • Saturday, 4 April 2026
  • We can add a rollaway bed in the de luxe rooms, the junior suites and the suites have a sofa bed. It is not possible in the classis rooms, and only in a few privilege rooms.

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• 2 adults and 1 kid age 15, what type of room should we book? Preferable with balcony
  
  
  • Saturday, 4 April 2026
  • deluxe or junior suite

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• Do you have Queen or King size beds? Is the air conditioning in each hotel room controlled by the room? Or is it controlled by the hotel? We are visiting mid-July (hot) Thank you. :-)
  
  
  • Saturday, 4 April 2026
  • In one matress, we only have queen size beds, if not, we have king twin beds. The air conditioning is controlled individually in each room

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• Hello dear, do you have bidets in toilets?
  
  
  • Saturday, 4 April 2026
  • Among our 105 rooms, we still have about 4 privilege rooms equipped with a bidet, so it will be upon request, and availability only

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• Any parking available around ? How much it costs?
  
  
  • Saturday, 4 April 2026
  • THERE IS PARKING ALL AROUND THE HOTEL DON'T BE WORRY
    THE COST PER DAY AROUND 50 €

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• Have all the rooms been refurbished?
  
  
  • Saturday, 4 April 2026
  • All our rooms were refurbished in 2018.

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• hi...any of your classic rooms inter- connecting? we want to keep an eye on our kids/grandkids. maybe all rooms could be on the same floor? there's 12 of us and 2 to each room. thanks, jim
  
  
  • Saturday, 4 April 2026
  • Dear Sir,
    We inform you that none of our rooms are interconnecting, on the same floor would be possible upon availability. For 6 rooms, you should contact our group department at sales@groupefrontenac.com.
    

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• Hello, any connected rooms pls ?
  
  
  • Saturday, 4 April 2026
  • Dear Guests,
    
    We do not have connecting rooms in our hotel.
    We only have close rooms.
    
    Thank you
    Front Desk

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• Hi , can a junior suite accommodate a family of 2 adults , 2 children, ages 11 and 13?
  
  
  • Saturday, 4 April 2026
  • Our junior suites can accomodate exceptionnnally 2 adults and 2 children, as there is a sofa bed for 2 inside.

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• Hello. I don't see a dedicated room type as a 'with a view of Eiffel Tower'. Is there a possibility to book such a room now?
  
  
  • Saturday, 4 April 2026
  • Our establishment has three privilege rooms with Eiffel tower view (from the balcony). If you don't see this category on certain dates, this means that they are already reserved.

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• What room type should I book if I want a room with bigger balcony on the 5th floor? Thank you.
  
  
  • Saturday, 4 April 2026
  • Balconies are only available upon request, moreover in classic or privilege rooms. The only category that guarantees a balcony, is the privilege room with Eiffel tower view.

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• Hello is privilege room with twin bed has balcony? If i requested balcony ?
  
  
  • Saturday, 4 April 2026
  • NOT ALL THE ROOMS
    WE PUT A NOTE BUT WE CAN'T GUARANTEE......

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• Hi What is your recommended room for a mother and her teenage son. (Separate beds)
  
  
  • Saturday, 4 April 2026
  • in order to get a twin bedded room it is better to request a privilege room

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• Hello, which rooms have the view of the Eiffel Tower?
  
  
  • Saturday, 4 April 2026
  • We have one category called 'privilege room with Eiffel tower view', there is no other category with such a view

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• Hi, can I pay to add an extra rollaway bed in your double room? Thanks.
  
  
  • Saturday, 4 April 2026
  • Rollaway beds are to be requested directly at the hotel by mail, against 40 € per night, as it is only possible to add one in certain privilege rooms

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• Hi We are a family of 5 (2 adults and 3 kids (11, 9 and 2 years old) can we all stay in a big family room?
  
  
  • Saturday, 4 April 2026
  • Unfortunately, it is not possible to stay in one room with 2 adults and 3 children, for security reasons. In this case, we can only propose two adjoining rooms

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• We will be here on Xmas day and Boxing Day. Would your restaurant be open please?
  
  
  • Saturday, 4 April 2026
  • normally our restaurant is open every day, but as Christmas is not before 7 months, You can send us a message a few weeks before in order to check

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• Hello, how much is the pick up from the airport service?
  
  
  • Saturday, 4 April 2026
  • For any informations about airport pick ups, you will have to contact our concierges directly, by mail or telephone

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• Hi, My travel agent says the junior suite rooms have queen beds however, the listing indicates double beds which I assume is a full bed. Can you confirm-do any rooms have queen beds? Amanda
  
  
  • Saturday, 4 April 2026
  • Dear Amanda,
    Our junior suites are either equipped with a full qeen size bed, or with two twin beds, that can be reunited into a king size.

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• How far away is Eiffel tower and arc de triomphe walking distance from the hotel?
  
  
  • Saturday, 4 April 2026
  • The arc de triomphe is at about 10 minutes walking distance, the Eiffel tower at about 20 minutes.

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• We are 2 families, 4 adults and 4 children (13,11,5,3 years older). can we book connected rooms, Or a deluxe room and junior suite? What are options?
  
  
  • Saturday, 4 April 2026
  • Dear Madam, Sir,
    For your information, we can exceptionnally accomodate 2 adults and 2 children, either in a junior suite or in a suite. This is not possible in a de luxe room. For your information, we don't have any interconnecting rooms.

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• How can I request connecting room? Do you have deluxe connecting with classic?
  
  
  • Saturday, 4 April 2026
  • Our establishment has unfortunately no interconnecting rooms at all.

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• Car parking, does it available for free?
  
  
  • Saturday, 4 April 2026
  • There is no car parking at the hotel itself, but a public parking in the rue Pierre Charron, at about 200 m. However, it is not for free.

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• Does the elevator fit for adult pushing wheelchair? does the hotel designed to be wheelchair friendly? Or there are too many stairs and small doors?
  
  
  • Saturday, 4 April 2026
  • Unfortunately, our elevator is not adapted for a wheelchair, and there are steps in the lobby, so if the disabled person can not walk a few steps, it is difficult to access to the elevator and the rooms.

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• Hi, i want to ask if someone can sleep on the sofa in the deluxe double room or is it too small. We are 3 people that want to reserve this room
  
  
  • Saturday, 4 April 2026
  • A third person can be accomodated in our de luxe rooms, either on the sofa bed, or on a rollaway bed (in case there is no sofa in the room). The extra cost is 40 € per night.

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• Can I get a room with balcony Eifel tower for 12-13 May? I am celebrating my anniversary
  
  
  • Saturday, 4 April 2026
  • For a room with an Eiffel tower view, you will have to contact the hotel directly, by phone or by mail, for availability and rates. Unfortunately, it is not available on May 12th.

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• Hello I want to book a room in your hotel with a balcony. What type of room should I book?
  
  
  • Saturday, 4 April 2026
  • balconies are not relied to a certain room type; they are upon request, and according to availability.

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• And please need rooms with balconies. Thank you again
  
  
  • Saturday, 4 April 2026
  • Balconies are upon request directly at the hotel only, and can not be guaranteed, it is upon availability

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• Hello there! May I know your contact number and details in the hotel please. Thank you
  
  
  • Saturday, 4 April 2026
  • our contact number is +33.1.53.23.13.13.

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