What are our guests' most frequent inquiries?

• Hey! We have a car. Is there an additional cost for car parking?
  
  
  • Sunday, 26 June 2022
  • Yes, for parking we charge 850CZK per night, per parking spot (that is about 35EUR).

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• Hi do you offer airport transfers? If yes, how much would it cost?
  
  
  • Wednesday, 14 September 2022
  • Dear guests,
    We would kindly offer you the hotel Mercedes limousine or minivan for your transport from Prague airport (and back). For options please contact our reception.
    With kind regards
    Team Hotel Cosmopolitan
    

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• do you have an elevator?
  
  
  • Wednesday, 20 July 2022
  • Dear guest,
    yes, we do have an elevator in our hotel.
    With kind regards,
    Team Cosmopolitan Hotel Prague

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• Hello, do you have parking available from the 11th to the 14th of September? Kind regards. Janusz Witkowski
  
  
  • Monday, 5 September 2022
  • Dear Mr. Witkowski,
    we have parking available for our guests. The price is 850 CZK per night.
    With kind regards
    Reservations department
    Hotel COsmopolitan

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• do you have car parking? if yes is there additional cost to pay for this?
  
  
  • Thursday, 9 February 2023
  • Dear guest,
    we can offer a parking spot in our hotel garage (no reservation required). There is a fee of 35EUR.
    With kind regards,
    Anna Lyubarskaya, reservation department

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• Hi, are all rooms with bath? or do i need to select specifically for it? Thanks
  
  
  • Thursday, 6 October 2022
  • Dear guest,
    our rooms are mostly equped with bathtub. Only limited amount of rooms are equiped with a walking shower.
    We are looking forward your visit.
    team Cosmopolitan hotel Prague

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• Hi, if we are not vaccinated is it okay to reserve a room?
  
  
  • Thursday, 28 July 2022
  • Good afternoon,
    actually are no covid restriction in Czech Republic. Please watch actual situation during your travel period.
    We are looking forward your visit.
    Hotel Cosmopolitan Prague

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• Hi, as well as having a mirror in the bathroom, do you also have another mirror in the main bedroom are please? Kind regards
  
  
  • Wednesday, 7 December 2022
  • Dear guest,
    in hotel Cosmopolitan we have in main bedroom a mirror only in Executive rooms. In Deluxe rooms the mirror is located not only in the bathroom but also by the entrance. Unfortunately not in the main bedroom.
    Kind regards

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• Hello Do you have 220 voltage or do we need a converter for our electronics? Thank you
  
  
  • Tuesday, 23 August 2022
  • Dear guest,
    thank you for your question. we do have 220 voltage. We are looking forward your visit.
    Hotel Cosmopolitan Team

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• hello we want to stay for 3 nights on 2 rooms is there an option for late check out on 1 of the rooms?
  
  
  • Wednesday, 6 March 2024
  • Hello, thank you for your question. Let me kindly inform you, that regarding late check-out, this decision depends on the availability of the hotel rooms on the day of the guest's departure. Please ask at reception that day during breakfast.

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• I’m allergic to dogs and cats. Are there pet free rooms? Thank you
  
  
  • Saturday, 9 September 2023
  • Dear guest, all rooms in our hotel are pet free, it is not possible to accommodate with a pet. Best regards, Anna, reservation department

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• Are your double beds actually two twin beds put together/next to each other?
  
  
  • Thursday, 21 July 2022
  • We can provide king bed. Please ask by your booking.

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• Do you have laundry facilities that guests can use
  
  
  • Wednesday, 8 November 2023
  • Dear guest, yes, you can use laundry in our hotel. Best regards, reception

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• I have twins so would need two cots can they fit in any of your rooms? Thanks
  
  
  • Wednesday, 1 March 2023
  • Dear guest, thank you for your request. We can give 2 baby cots, but you need to book Executive room. Thank you for understanding. Best regards, Anna, reservation department

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• hello, I would like to stay with you today. do you have a room with a walk in shower and also a late check out? thank you so much
  
  
  • Tuesday, 14 February 2023
  • Dear guest, thank you for your request. A room with the shower is possible. Late check out is upon availability. Best regards, Anna, reservation department

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• Can we book a table for Christmas Day and Boxing Day lunch when booking our accommodation for 6 nights?
  
  
  • Tuesday, 6 September 2022
  • Good morning,
    thank you for your question. We can arrange for our guests the reservation of table in restaurant Next Door upon the availability.
    With kind regards
    Reservations department
    Hotel Cosmopolitan

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• Do you have a room number 11?
  
  
  • Wednesday, 3 May 2023
  • Dear guest, we don´t have a room number 11, but 111, it is handicap room. Best regards, Anna, reservation department

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• do you have airport transfer, and how much will cost for 4 persons please? do we get tooth brush and tooth paste ?
  
  
  • Thursday, 4 April 2024
  • Dear guest, we can offer one way transfer with Mercedes E class car for 1300 CZK (EUR 53) or return transportation package with Mercedes E class which includes 2 airport transfers for the price 2350 CZK (about 95EUR).

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• Do you have washers and dryers for guests to use?
  
  
  • Monday, 21 August 2023
  • Iron & ironing board, laundry service available

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• Do you offer Christmas Day and Boxing Day lunch?
  
  
  • Tuesday, 6 September 2022
  • Dear guest,
    our restaurant Next Door is opened on Christmas Day and Boxing Day too. We are looking forward your visit.
    With kind regards
    Reservations department
    Hotel Cosmopolitan

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• Hi How much is your breakfast per person?
  
  
  • Monday, 2 September 2024
  • Good morning, the price for breakfast is 18 EUR / person / day. Best regards, Anna, reservation department

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• Hello What do you charge for breakfast please ????
  
  
  • Wednesday, 24 April 2024
  • Good morning, the price for breakfast is 18 EUR / person / day. Best regards, Anna, reservation department

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• Hi, are all rooms separate please?
  
  
  • Tuesday, 20 September 2022
  • Dear guest,
    all our rooms are separated. We have limited amount of rooms with interconnecting doors which can we open in case of occupation by families.
    We are looking forward your visit.
    Team Hotel Cosmopolitan

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• How do we get to the hotel from the airport using public transport?
  
  
  • Monday, 10 February 2025
  • To get to our hotel from the airport by a public transport you can get a bus Link no. 100 to the Zli?ín station, then by metro link B from Zli?ín to Nám?stí republiky, the Nám?stí republiky is approximately 5 minutes by walk to our hotel.

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• hi we would like 2 twin rooms . can u provide us interconnected rooms ?
  
  
  • Monday, 29 May 2023
  • Dear guest, yes we could provide 2 connected rooms.Thank you.Reservation department

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• How much does parking cost at garage close by ? If we want to park for 3 days ?
  
  
  • Friday, 6 January 2023
  • Dear guest,
    hotel operates valet parking in a secured garage. Regular size vehicles only (for motorcycles, electric cars and vans please contact hotel prior arrival).
    Parking fee 850 CZK/ day (aprox 35 EUR), until 2 PM of the day of departure.

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• Hi, when paying on arrival option can the bill be paid in euro or do I need local currency?
  
  
  • Saturday, 27 August 2022
  • Hello, we accept euro, but in case you should recieve some money back, we will give it to you in czech currency.

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• Do u have toilet bidet spray or u can arrange this?
  
  
  • Saturday, 15 February 2025
  • Unfortunately, we don’t have a bidet spray, and we’re unable to arrange one at the moment.

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• Hi. Can you supply twin rooms (2separated beds) ? And how much is breakfast?
  
  
  • Sunday, 28 August 2022
  • Hello. Yes we have also rooms with separated beds available. The breakfast is 16 EUR per person.

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• cancellation fee
  
  
  • Sunday, 21 April 2024
  • it depends, what type of reservation will you choose.

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• Hi, is hotel laundry self serve that I can do myself? thank you
  
  
  • Monday, 8 July 2024
  • unfortunately not

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• Hi, Could you tell me about the cancellation policy?! I couldn’t find any information about this. Thanks
  
  
  • Monday, 7 November 2022
  • Dear guest,
    we have different cancellation policy by different types of bookings. Specific cancellation conditions are given for a specific reservation.
    With kind regards
    reservations department
    Cosmopolitan Hotel Prague

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• Hi all rooms with low ceilings
  
  
  • Wednesday, 2 November 2022
  • Good afternoon,
    rooms in Cosmopolitan Hotel Prague have not low ceilings. You are welcome to us.
    

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• Do you have any devices that convert 220 to 110 voltage?
  
  
  • Saturday, 15 June 2024
  • unfortunately we do not have them

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• hi we will come with our car so we need to guarantee parking but I saw that you stated that “reservation is not possible “?? how u can help ?
  
  
  • Monday, 29 May 2023
  • Dear guest,
    
    Space is upon availability.Porters will take care of your vehicle for you. Kindly stop at the main entrance upon arrival and notify our staff. Regular size vehicles only . Parking fee 950 CZK/ day (aprox 39 EUR), until 2 PM departure.
    

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• Hi Team, Is that possible to stay in Executive Suite 2 adults and a child 5 y.o? We are a family, and I wouldn't like to book 2 separate rooms. Tnx.
  
  
  • Wednesday, 16 November 2022
  • Dear guest,
    in Executive room can we add one extra bed for child 5 years old under surcharge 40 EUR per night. Please send us request in our reservation department.
    Team Cosmopolitan Hotel

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• What are opening hours of sauna ?
  
  
  • Saturday, 13 May 2023
  • 16-22 hours

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• We would like a walk in shower in our bathroom. Would it be possible to have a walk in shower and not a bath tub with shower?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    Let me thank you for your question.
    We have a room with a walk-in shower, but it is necessary to book in the advance.
    
    If you need to arrange it for you, please, call or write to us directly, we will do our best.
    
    With kind regards,
    Iryna Staieva
    Head concierge

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• Hi The parking is at the hotel or nearby?
  
  
  • Sunday, 19 April 2026
  • Dear guest, we do have limited parking places in our own garage and we also use our partner garage in the next street, which is approximately 2 blocks away. Kind regards, COSMOPOLITAN Hotel

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• Hi, can you check in earlier than 14:00?
  
  
  • Sunday, 19 April 2026
  • Good morning,
    early check in is possible upon availability.

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• Hello, do you serve breakfast this period ?
  
  
  • Sunday, 19 April 2026
  • Dear guest.
    Thank you for your query.
    
    We would like to inform you that breakfast is served and is available from 6:30 to 10:30 in the part of the hotel, restaurant Next Door by Imperial.
    
    Thank You.

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• Hi , do you provide babysitting service?
  
  
  • Sunday, 19 April 2026
  • good evening, yes ,
    we have an extra agency who we can call

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• Is there a bar or somewhere to have a drink in the hotel
  
  
  • Sunday, 19 April 2026
  • Dear client,
    we have just restaurant in our hotel. There is our sister hotel Imperial accross the street and they have the bar available.
    Thank you
    With best regards
    Reception team.

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• I have done 2nd times of vaccine. Is it enough? not over 6 months yet.
  
  
  • Sunday, 19 April 2026
  • Dear Client,
    
    thank you for your inquiry.
    
    I would like to confirm, that if you have been vaccinated twice with a certificate, you meet the conditions for accommodation.
    
    Sincerely,
    reception desk
    Cosmopolitan Hotel

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• Good afternoon Would you please advise if you have room availability from Tuesday 8th - Thursdays for 2 guests with twin beds? many thanks Jo
  
  
  • Sunday, 19 April 2026
  • Good morning! Unfortunately we don´t have a room with TWIN beds on 08.07. Thank you for understanding. Best regards, Anna, reservation department

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• Ola, We are staying at the Cosmopolitan Hotel on 25-29 October. Will the fitness center be available for use. Thank you! Jim Landis
  
  
  • Sunday, 19 April 2026
  • Thank you very much our Fittnes center is open and available for our clients

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• Do u have smoking rooms?
  
  
  • Sunday, 19 April 2026
  • no, the hotel area is non smoking

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• we are 3 times vacinated. Is it enugh?
  
  
  • Sunday, 19 April 2026
  • Yes, it is enough.
    Best regards
    Reception team.

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• Hello Is it possible to book the cosmo rooms with connecting option? A family of 4
  
  
  • Sunday, 19 April 2026
  • Good day,
    
    thank You for your inquiery.
    
    Yes, we have the possibility of accommodation in the form of connecting rooms in the deluxe and higher, executive category.
    
    with best regards,
    
    Cosmopolitan hotel
    

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• Do you have smoking room
  
  
  • Sunday, 19 April 2026
  • Hello, all hotels in Czech Republic are non smoking. Best regards, Anna, reservation department

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• can you have a large double bed in a cosmopolitan suite
  
  
  • Sunday, 19 April 2026
  • Dear guest, yes, Cosmopolitan Suite has one double bed. However, if necessary, it can be set up with twin beds. Kind regards, COSMOPOLITAN Hotel Team

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• Hi, do you have a lift in hotel?
  
  
  • Sunday, 19 April 2026
  • Good evening. Yes we do.

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• Tried to email concierge and the email did not go through. How can I reach them.
  
  
  • Sunday, 19 April 2026
  • please be so kind and send us directly email , you will information on our we.site

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• We have a family of 5 people. Two adults and 3 kids, kids age 6,4, and 2. Is there only two rooms options available?
  
  
  • Sunday, 19 April 2026
  • Good morning, for your family, there is only two rooms option available. We can offer connected deluxe rooms and baby cot can be provided free of charge if needed.
    Kind regards,
    Katka, reservation department

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• Are any of your rooms available with a walk in shower please?
  
  
  • Sunday, 19 April 2026
  • We do have 1 room, it considers as handicapped.
    

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• Hi, if I book room for two adults will you provide extra bed for me 6 year old son, free of charge?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    unfortunately we can not provide you extra bed for your son. Maximum capacity in our rooms are two people and one child to age 3. What we can offer you is two connected rooms.
    
    Thank you for your understanding.
    
    Cosmopolitan Hotel

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