What are our guests' most frequent inquiries?

• Says pets on request, I would like to come with 7 adults, for a family treat but need to know if I can bring my two small cocker spaniels?
  
  
  • Thursday, 16 January 2020
  • Hi,
    
    You certainly can.
    
    I have pasted details of our dog policy below:
    
    *A maximum of one small dog is allowed in any guest room at hotel’s discretion for a non-refundable pet charge of £30 per stay.
    
    *Dogs are not permitted in any public area where food and drinks are served.
    
    *The “Pet in Room” door hanger must be on room door at all times while dog is in room.
    
    *Housekeeping will not enter a room with an unattended dog inside. Dog must be restrained or removed while staff are present and working in room.
    
    *Guest must accept full responsibility for any liability arising from dog, including, but not limited to damage or personal injury to hotel, hotel team members, guests, third parties, or property.
    
    *Please note that this policy is subject to change at any time.
    
    Kind Regards,
    Craig
    Sales and Marketing Executive

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• Is it pet friendly
  
  
  • Wednesday, 30 September 2020
  • We allow pets in the rooms, and we allow pets in public areas for transiting in and out from the Hotel. Pets are strictly not allowed in all areas where food and drinks are served.

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• Can we get early check in day to use your fitness centre
  
  
  • Monday, 28 October 2019
  • Guests are more than welcome to arrive at our property prior to the guaranteed room check in time of 4pm and make use of the facilities at our Livingwell Health Club. Our reception can store any luggage for guests while they make use of the facilities also.

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• Can the facilities be used before checking in?
  
  
  • Friday, 20 March 2020
  • Check in is from 4pm however you are more than welcome to arrive early and use all the facilities.

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• Which rooms are dog friendly? Can I use the the DBB deal with a dog? Are they welcome in the restaurant/bar area?
  
  
  • Wednesday, 30 September 2020
  • We allow pets in all the rooms, and we allow pets in public areas for transiting in and out from the Hotel. Pets are strictly not allowed in all areas where food and drinks are served.

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• Do double rooms plus have a bath?
  
  
  • Tuesday, 22 October 2019
  • The majority of our Double Guest rooms have baths, with showers over them. If you wish to specifically request a bath please add this to the comments when booking.
    
    

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• Are the breakfasts currently being delivered to rooms instead of in restaurant
  
  
  • Wednesday, 30 September 2020
  • Our breakfast at the moment is served in the restaurant, we currently do not have our usual buffet, following the Scottish Government laws we are currently providing full table service breakfast.

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• What time is check in
  
  
  • Tuesday, 17 February 2026
  • Check in is from 15:00.

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• Is there a lift?
  
  
  • Friday, 8 September 2023
  • Yes there is lifts in the Hotel.

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• Is breakfast included in the room price ? Thanks
  
  
  • Friday, 8 September 2023
  • Only if detailed in the booking package.

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• Hi are you doing a Christmas package this year four nights two adults
  
  
  • Friday, 8 September 2023
  • Hi, this year we won't be offering a Christmas Package.

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• do you have a swimming pool open?
  
  
  • Wednesday, 30 September 2020
  • Our pool will re-open on the 1st of October. Guests will be required to book a time slot in order to access to the club. Please visit the LivingWell page to book your slot, pre-booking is allowed up until 7 days ahead.

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• I need to book a wheelchair accessible room but there is no option, if I book a double room can I then request an accessible room?
  
  
  • Wednesday, 30 September 2020
  • If the Accessible Room doesn't show up in the available rooms, unfortunately it means that they are already been booked. Please do not book a standard room if you require an accessible room as most of our rooms have baths and steps to get to.

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• Hi, is the spa facilities (pool, steam room and sauna) included within the room rate? Or is this an additional charge, thank you
  
  
  • Friday, 8 September 2023
  • This is included in your room rate.

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• Hi do you have a lift to rooms
  
  
  • Friday, 19 May 2023
  • Hi there, yes we do

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• Is there a iron in room
  
  
  • Thursday, 15 August 2019
  • Yes - we have an iron and ironing board in all guestrooms.

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• do you accessible rooms or rooms close to a lift?
  
  
  • Friday, 8 September 2023
  • Yes we do, this can be requested at time of booking.

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• Is the swimming pool and fitness room open
  
  
  • Friday, 19 May 2023
  • Yes, our facilities are currently open

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• Can I book dinner and breakfast
  
  
  • Friday, 8 September 2023
  • Yes certainly.

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• Is the pool and spa facilities open
  
  
  • Wednesday, 30 September 2020
  • Our pool will re-open on the 1st of October. Guests will be required to book a time slot in order to access to the club. Visit the LivingWell page to book your slot, pre-booking is allowed up until 7 days ahead.

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• can i use the Hot Tub/Jacuzzi when staying at the hotel
  
  
  • Friday, 19 May 2023
  • Yes you are welcome to use our bubble pool which is inside the swimming pool, as well as the sauna, steamroom and gym!

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• Hi what time is check out please?
  
  
  • Friday, 19 May 2023
  • Hi, check out is 12pm every day

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• What is check out time ?
  
  
  • Friday, 8 September 2023
  • Check out is by 12pm.

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• Is the dinner in evening 3 courses, thanks.
  
  
  • Friday, 8 September 2023
  • Included in our Dinner, Bed and Breakfast package is a 2 course dinner which can be upgraded to a 3 course dinner on the night.

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• Hi, when it says dinner included, what exactly does that mean. Many thanks.
  
  
  • Friday, 8 September 2023
  • 2 course dinner per adult.

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• Hi Are your spa facilities open? Can I get a facial? Thanks
  
  
  • Friday, 19 May 2023
  • Yes, our facilities are open currently. We do not offer any beauty treatments within the club unfortunately

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• Check in is4pm can you use leisure facilities before this?
  
  
  • Monday, 24 February 2020
  • Guests are more than welcome to arrive prior to our guaranteed check in time of 4pm and make full use of the leisure facilities.

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• How much is breakfast per person?
  
  
  • Friday, 19 May 2023
  • Breakfast is £15.95 per person for the full buffet option in the Kailyard. If you would prefer continental only this is £10.95.

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• Hello, Is there a particular room type I should book if bringing my dog or are they allowed in all room types? Thanks
  
  
  • Friday, 19 May 2023
  • Dogs are welcome in all rooms in the hotel. Please note that there is a pet charge of £35 to bring your dog

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• Do children age 8 eat for free ?
  
  
  • Friday, 8 September 2023
  • No, children aged 5 and under eat for free at the Hotel.

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• Would need a disabled parking space can you guarantee a disabled space would be available when you are staying?
  
  
  • Friday, 8 September 2023
  • We do have disabled car parking spaces at the Hotel; however, we can't guarantee that the spaces will be available on your arrival.

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• Are childrens breakfast included in the price or will i be charged extra?
  
  
  • Friday, 19 May 2023
  • Childrens meals are not included with any room rates. Childrens dinner & breakfast will be separate charges

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• Do you have Sky Sports
  
  
  • Friday, 19 May 2023
  • We do not have Sky Sports but are able to show BT sports in the bar area

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• Are all Rooms pet friendly
  
  
  • Friday, 19 May 2023
  • Yes, all of our rooms are pet friendly. Please note that there is a charge of £35 to bring your pet.

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• Hello I'm looking to book this package is the dinner and breakfast for both nights of the stay I also seen their was a discount being offered to NHS staff and wondered if this applied to this package thank you Mrs Tenbruck
  
  
  • Wednesday, 30 September 2020
  • Unfortunately, the public sector rate is Bed & Breakfast or Room Only and has to be booked trough Hilton Public Sector. Dinner, Bed & Breakfast or any other offers do not apply.

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• Are dogs allowed in the rooms/premises?
  
  
  • Friday, 19 May 2023
  • Yes we are pet friendly and dogs are allowed in bedrooms. Please note that there is a charge of £35 to bring your pet.

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• Good evening, are cots still available in double rooms or must i reserve a family room if taking a child? Regards, Dan Walls
  
  
  • Friday, 8 September 2023
  • This would be available on a request basis only in any of our room types at the Hotel.

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• hi what spa facilities do you have? do you offer any treatments
  
  
  • Friday, 8 September 2023
  • We don't offer spa treatments at the Hotel.

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• is there fridge in room
  
  
  • Friday, 8 September 2023
  • No, we only provide this on a request basis for medical reasons.

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• Would it be possible to have late check out please
  
  
  • Friday, 8 September 2023
  • This would be on a request basis only.

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• hi do you have disabled rooms that van accommodate 2 adults and 2 14 year old children
  
  
  • Friday, 19 May 2023
  • Hi, we do have accessible rooms, we would advise for 2 adults and 2 children that you book our interconnecting rooms, which are double rooms connected to twin rooms with a door in-between. We have one interconnecting room with an accessible bathroom

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• Pet charge for 1 night
  
  
  • Thursday, 1 January 2026
  • Our pet charge is 25GBP per night.

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• Is there extra dining charges for my 16 year old if I book family room on half board basis?
  
  
  • Tuesday, 7 April 2026
  • Yes children sharing a room with adults are charged for meals as taken in the hotel

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• Hi is there a kettle and tea and coffee in the rooms
  
  
  • Tuesday, 7 April 2026
  • Yes we have facilities for tea & coffee making in all of our bedrooms.

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• Is the dinner package for 2 nights if your staying for 2
  
  
  • Tuesday, 7 April 2026
  • Hello. It depends the package you book. We have 2 night stays with dinner on the 1st night only or dinner bed & breakfast rate per night.

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• Hello Is the hotel and bar etc dog friendly?
  
  
  • Tuesday, 7 April 2026
  • Good Morning,
    
    Thank you for your message,
    
    Yes our Hotel is Dog Friendly, we have a £30.00 pet supplement charge per dog per stay and you can access both the Stuart Lounge and Wallace Lounge with your Dog too.
    
    Kind Regards
    
    Gary

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• Do you allow dogs?
  
  
  • Tuesday, 7 April 2026
  • Yes we do allow dogs in the hotel bedrooms, the cost for this is £30.00 per dog per stay with a maximum of 2 dogs per room. However, dogs are not permitted to any of our public areas i.e. lounge, bar, restaurant. Please advise us in advance of this

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