What are our guests' most frequent inquiries?

• Hi, Do your rooms have windows and some natural light and what would be your recommendation for 3 adults?
  
  
  • Sunday, 24 July 2022
  • You can stay more comfortably in the junior suite, premium suite, pool suite or villa category rooms with 3 adults.
    most of our rooms are in the original cave category

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• Hello. Do you have A/C in hotel? Thank you
  
  
  • Tuesday, 19 March 2024
  • Dear Guest,
    
    We have A/C in our rooms.
    
    Best Regards

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• Are all the rooms air conditioned especially tge junior cave suite?
  
  
  • Monday, 22 August 2022
  • Dear Guest,
    
    Thank you for your interest. There are limited rooms with ac.
    
    Only one Junior Suite has an ac.
    
    Best regards

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• price of hot baloon for september?can u provide babysitter for my baby while we will fly in the ballon?is there any dinner lunch option in the hotel?
  
  
  • Thursday, 21 July 2022
  • Hello,
    
    We have a babysitting service and we can help. There is an a la carte restaurant belonging to our hotel.

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• hello, is there a hairdresser?
  
  
  • Monday, 13 February 2023
  • Hello Dear Guest,
    
    There is no hairdresser at the hotel but, there are nearby.
    
    Best regards

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• hello im booking 2 rooms for 2 adults and 2 kids for 1 august. But im arriving on 1 august at 10 am and would like to have early check in. and want to check out on 2 august at 5 pm. how we can arrange it? please advise
  
  
  • Sunday, 3 July 2022
  • Hello Dear Guest,
    First of all, thank you for your interest.
    Early check-in depends on room availability. And If you'd like to stay only 1 night, the check-out time is 12.00. We can give you 1 hour late check-out if the room is available.

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• I see 2 different jakkuzzi pictures are there 2 of those jacuzzis in the rooms?
  
  
  • Friday, 26 August 2022
  • Hello Dear Guest,
    There are different room types that have jacuzzis. But in a room, there is only 1 jacuzzi. you can check the room types online with the room number to make it clear.
    Best regards

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• Hello is room 802 available on September 27, 2022? If so, can I reserve it? Thank you.
  
  
  • Friday, 2 September 2022
  • Dear Guest,
    
    Room 802 is available.
    
    regards.

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• Does the Grand Cave room have an jakkuzi that is shown in the pictures?
  
  
  • Thursday, 25 August 2022
  • Dear Guest,
    
    All grand cave rooms have a jacuzzi.
    
    regards

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• Does the budget room have a balcony
  
  
  • Friday, 21 February 2025
  • Some have balconies, some don't.

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• I need 2 Junior suites for 02 to 05 oct we are 4 of us
  
  
  • Friday, 2 September 2022
  • dear guest
    
    We have 1 junior suite and 1 grand cave suite available on the dates you requested.
    
    best regards

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• Hi, I would like to book from the 23rd of May to the 26th. Would the room 905 be available this dates? And how do I book a specific room? Many thanks
  
  
  • Sunday, 10 July 2022
  • Dear Guest,
    
    If you want to make a reservation for May 2023, that room is available. You can reach us.
    
    regards

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• Hi there! Just wanna ask if the grand cave room surely has a bath as per picture. Many thanks in advance!
  
  
  • Sunday, 10 July 2022
  • All Grand Cave room types have private bathrooms and jacuzzis.

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• Can you see the balloons from this room?
  
  
  • Tuesday, 26 September 2023
  • Hello Dear Guest,
    
    In general, we can see. What that means; There is no direction for balloons, daily wind gives the direction. That's why the distance changes every day. But we have % an 80 chance of seeing the ballon view from our terraces.
    

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• would like to book suite with private terrace for family of four. 2 adults 2 children in April for 3 nights. is that possible? pls let me know .
  
  
  • Friday, 20 January 2023
  • You can make a reservation for 4 people for our suite room with a terrace.
    

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• Am I able to view balloons from a terrace if I Do not have a room with private terrace? Is there a terrace for eating and all guests to use ?
  
  
  • Monday, 24 August 2026
  • Dear Guest,
    
    The hotel is built on a street and there are terraces at many different points. You can see the balloons on these terraces. In the restaurant part, there is a terrace and you can have breakfast or dinner on the terrace.
    
    Best regards.

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• Do you offer airport shuttle pick up? What is the cost if you do??
  
  
  • Monday, 24 August 2026
  • 
    There are 2 different options for airport transfer ;
    - The group transfer ( shuttle ) price is 50.00TL per person and per way
    - The private transfer price is 450.00TL up to the 4 pp and per way.
    Best regards.
    

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• Is the swimming pool heated? Thank you
  
  
  • Monday, 24 August 2026
  • Dear Guest,
    
    The pool has heating.
    
    best regards.

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• Hi do you have car parking?
  
  
  • Monday, 24 August 2026
  • Hello Dear Guest,
    
    There is a public parking area that is within walking distance. We are using that area for your hotel guests' cars. But you don't need to pay for it.
    
    Best regards
    
    
    

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• I''m interested to book the suite for October. Can I book the suite 802 as there is not option to choose the room before you book it
  
  
  • Monday, 24 August 2026
  • Dear Guest,
    
    First of all, we'd like to say thank you so much for your kind interest in our property.
    
    You may make a reservation to Premium Suite and after that you may send a message to us about the room option and If we have an availability on 802, we can add your reservation to 802.
    
    Also, we have availability in our room 802 for October.
    
    we're looking for your response.
    
    best regards.

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• Hi , do you have AC in suites with private terrace ?
  
  
  • Monday, 24 August 2026
  • Hello, thank you for reaching out to us.
    Yes, our suites with private terraces are equipped with air conditioning, ensuring a comfortable stay throughout all seasons.

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• Hi Can I do BBQ on private terrace?
  
  
  • Monday, 24 August 2026
  • Hello Dear Guest,
    
    First of all, we'd like to thank you for your interest.
    
    Unfortunately, there is no possibility to do BBQ in the terrace area.
    
    Best Regards

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• Do you have a pickup service feom the airport ( nevsehir) to the hotel ?
  
  
  • Monday, 24 August 2026
  • dear guest
    
    We have a shuttle and private transfer options
    
    best regards

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• We will be arriving sept 19 at 1630 . Two person. Kayseri airport . Will there be a group shuttle for us to take ?
  
  
  • Monday, 24 August 2026
  • Dear Guest,
    
    First of all, we'd like to thank you so much for your kind interest.
    
    You can book a group shuttle. All we need is the flight information and guest names.
    
    best regards.
    
    +90 384 343 25 25
    info@elikacavesuites.com

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• Hey Is there heater on the swimming pool?
  
  
  • Monday, 24 August 2026
  • Dear Guest, First of all, we'd like to say thank you so much for your kind interest in our property.
    
    We have 2 in-door pool suites and 1 outdoor swimming pool. All pools have a heater.
    
    Best Regards
    

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• Following our conversation about prem suite 802 for October, I have booked & would like to be placed in this particular suite as you stated I could?
  
  
  • Monday, 24 August 2026
  • Dear Guest,
    
    We are going to note that you'd like to stay in 802 .
    
    Best regards

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• In March, due to the cold weather, what can a couple on honeymoon do around town? And what enjoyment we can have at your resort?
  
  
  • Monday, 24 August 2026
  • In March, the region begins to warm up.
    you can participate in regional tours, balloon tours, horse and motor tours

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• Are there Jaccuzi's in both the Grand Cave rooms and Grand Cave suites?
  
  
  • Monday, 24 August 2026
  • Dear Guest,
    
    There is a jacuzzi in the Grand Cave and Grand Suite rooms.
    
    best regards.

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• I want the suite that has the round bed with the big pool. How do I reserve those? Which suite is that?
  
  
  • Monday, 24 August 2026
  • Hi Dear Guest,
    
    It is our Pool Suite and room number is 506.
    
    Best Regards...

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• visiting with my wife for our honeymoon on 20th March? Interested in suite with the pvt pool - will it be heated? How’s the weather? AreRooms heated?
  
  
  • Monday, 24 August 2026
  • our rooms and pools in our rooms are heated.
    but the weather is cold

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• Hi do you offer shuttle service from kayseri?
  
  
  • Monday, 24 August 2026
  • We provide private transfer and shuttle service.

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• Is it possible to have a room with two beds?
  
  
  • Monday, 24 August 2026
  • Dear Guest,
    
    Yes it is possible in some of the rooms to have twin beds.

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• Is it possible to book a room with bath or jacuzzi?
  
  
  • Monday, 24 August 2026
  • Dear guest, unfortunately our deluxe rooms there are no jacuzzi.

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• In March, due to the cold weather, what can a couple on honeymoon do around town? And what enjoyment we can have at your resort?
  
  
  • Monday, 24 August 2026
  • Dear Guest, First of all, the Cappadocia region and our hotel are just right for you. Our hotel stands out with its different room alternatives. our different room types and SPA service offer you a warm environment in the cold of March.

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• Hi the suite with the small pool on the private terrace is this heated? Is it a pool or jaccuzi?And why is there 2 different price for the same room?
  
  
  • Monday, 24 August 2026
  • dear guest
    We have 2 different prices, which are cancelable and non-cancellable.
    If you are looking at a terrace suite room, that room has a jacuzzi.
    best regards

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• Hello I would like to book the junior suite for 17th December but need to know what the suite will look like exactly so I can book a particular one
  
  
  • Monday, 24 August 2026
  • Dear guest ;
    You can access the room numbers and photos of our junior suite rooms available on the dates you requested from the link below.
    
    https://www.elikacavesuites.com/elika-cave-suites-cappadocia-junior-suite
    
    best regards

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• Is there air conditioning in the Grand cave room since we are travelling in august, and the weather is hot?
  
  
  • Monday, 24 August 2026
  • dear guest
    Since our rooms are real caves, you do not need air conditioning in these rooms.
    best regards

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• we interest room 802 price hm.? and avaliable on 5 aug?
  
  
  • Monday, 24 August 2026
  • Dear Guest,
    
    We do not have availability on 5 Aug. for 802. Other Premium Suites are available and the price is 179euro.
    
    If you have any questions do not hesitate to ask us.
    
    best regards.

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• I am looking forward to book the rooms and since there are no aircons, is it not going to be hot and u don’t have that facilities
  
  
  • Monday, 24 August 2026
  • Hello Dear Guest,
    There is no AC in the rooms. We can provide our guests with a fan. There is a constant degree in the cave rooms. And most of the rooms are caves. That's why the rooms are not hot.
    
    Best regards

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• Hi. Which is the closest airport to the hotel?
  
  
  • Monday, 24 August 2026
  • The closest is Nevsehir Airport.

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• can I do the reservation using my business partner's credit card? or you require that my name and the name on card are the same? I can pay online
  
  
  • Monday, 24 August 2026
  • Dear guest;
    
    You can pay with a credit card in your name
    
    Best reards

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• Hello we have a reservation in 26 and 27 of feb . We would like a shuttle to take us from airport, and the age allowance for hot balloon
  
  
  • Monday, 24 August 2026
  • For transfer, you can send us your flight codes through your reservation. Different transfer services are available
    In order to get on the balloon, it is sufficient to be over 06 years old.

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• Why is there a no refund in this time due to COVID what happens if someone gets sick after booking the accommodations.
  
  
  • Monday, 24 August 2026
  • There are optional reservation types. One is the flexible ( refundable reservation ) and the other one is non-refundable. If you make a reservation under the refundable policy, you have the right to cancel it till 5 days ago from the check-in date.

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