What are our guests' most frequent inquiries?

• hello , im coming with my bf this weekend to marrakesh .. is it okay to book ?
  
  
  • Tuesday, 6 September 2022
  • hello
    
    yes it's possible
    Best regards
    david

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• Hello, I am looking to visit Morocco in August to holiday with my boyfriend who is Moroccan; I am an English citizen. Is this possible to book one room for the two of us? Thank you.
  
  
  • Thursday, 16 June 2022
  • hello yes of course with pleasure
    you are welcome

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• is there a bus service
  
  
  • Tuesday, 6 September 2022
  • hello
    we have taxi with special price
    15 € to go to city center and 20 € to airport
    Best regards
    David

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• Hello do you accept two British non married couple to stay for 5 nights? And is there alcohol sold in hotel?
  
  
  • Friday, 6 September 2024
  • Hello,
    
    Thank you for your request,
    
    Yes we accept non married british.
    
    We have a bar with alcohol.
    
    Best regard

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• Hi our flight gets in late 20:40on the 7/9. Is there public transport or do you have a shuttle that late
  
  
  • Sunday, 21 April 2024
  • Hello,
    thank you very much for your request,
    We have our taxi at anytime your flight arrive to Marrakech we just need your flight details so our driver will be waiting for you .the rate is 25 euro.
    do you already booked in our hotel?
    Best regard

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• Hi Good day Can you arrange scooter moped hire Kind regards
  
  
  • Thursday, 30 January 2025
  • hi , yes we can arrange you that best regards

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• Are you strict on non married couples?
  
  
  • Tuesday, 9 April 2024
  • Hello,
    We accept non married couple if they are not Moroccans.

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• We are looking to book for 2 adults 1 child (3). When booking the triple room it’s saying that it only fits 2? Can we still book?
  
  
  • Sunday, 21 July 2024
  • Hello,
    
    Thank you for your request,
    
    yes you can book.
    
    Best regard

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• You have a Triple Room option with cot available on request. Could a family of 2 Adults and a child of 4 years old and a child of 2 years old stay there please? Booking section only gives adoption for 1 or 2 adults. Thank you.
  
  
  • Thursday, 18 July 2024
  • Hello,
    Thank you for your request,
    Yes please iwe have a family room.
    
    Best regard

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• Hello thinking of staying with you at the end of May. Wanting to stay 2 nights then leave bags with you whilst we go on Kam Kam Dunes tour then check back in for 2 nights. Is it possible to leave our bags? Also, do you offer shuttle to medina centre
  
  
  • Thursday, 11 April 2024
  • Hello,
    Thank you for your request,
    Sure you can leave your suitcase in the Hotel while you are going on the Trip.
    we have a shuttle to the medina at any time you want for 30 euro.
    Best regard
    Essaid

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• Hello! I am staying here with my family at the end of the month and have a private request (my father booked the rooms), how can I contact the hotel?
  
  
  • Monday, 3 February 2025
  • Hello, if you have already the reservation direct from your booking or just if you can send us your reservation num

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• How much does the Spa facilities cost?
  
  
  • Tuesday, 21 May 2024
  • We have only Massage for 45 euro per 50 min

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• Hi Can you please help us with the layout and location of the pools? There seems to be different photos of different pools. Thanks!
  
  
  • Saturday, 22 March 2025
  • Hello, Thank you for your request, how can i help you ?

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• Hello, is the restaurant open for breakfast, lunch and dinner? Thank you!
  
  
  • Monday, 13 January 2025
  • Hello,
    Thank you for your request,
    
    Yes please it's open for breakfast and dinner and lunch.

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• Hi how many pools do you have?
  
  
  • Sunday, 15 December 2024
  • hi ,
    
    We have 2 pools.

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• Hi we are looking to book one night , our flight home isn't till late the next evening . Are we ok to stay at use the facilities ?
  
  
  • Sunday, 22 September 2024
  • Hello,
    Thank you for your request,
    yes you can stay in the pool and use our facilities.
    

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• Hi! Is early check in available pls?Our flight from London lands around 10.30am and we need to work remotely for our 1st day- is it possible? WiFi ok?
  
  
  • Sunday, 2 February 2025
  • Hello,Thank you ,yes we have a wifi and the lace where you can work before the check in to the room.best regard

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• Hi, Do you require a marriage certificate for non-Moroccan couples (one partner is Arab) when checking in. Thank you in advance, and I appreciate your help. Best regards,
  
  
  • Monday, 1 December 2025
  • Hi for arab yes we require a marriage Certicate. Best regard

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• Hi, I want to make a booking for 4 guests in March this year, which will be during ramadan. I wanted to check if all the hotel and spa facilities will still be available? Will we be able to book massages?
  
  
  • Sunday, 5 January 2025
  • Hi, Yes please all facilities are available during the ramadan

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• Hi, are there public transport to get to the medina? Or tours?
  
  
  • Friday, 19 April 2024
  • Hello,
    From the Hotel we have our taxi but you can also walk to the road there are a public transportation.
    We arrange the tours from our guests from the Hotel.
    Best regard

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• people say that it is only 5 minutes from the center of marrakesch - when I look this up on google it's more like 40 by car and 1 hour 40 by public transport - can you please let me know how far away this really is?
  
  
  • Sunday, 21 April 2024
  • Hello,
    
    Thank you for your request,
    We are at 6 km from Marrakech by car almost 10 min driver.
    Best regard

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• Hi, can I ask do you supply towels for the pool and do the rooms have hairdryers? thank you
  
  
  • Thursday, 21 July 2022
  • hi
    yes we have towels for the pool and hairdryers is ok
    regards
    Fouad

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• Sorry but can you buy wine and beer please
  
  
  • Saturday, 26 October 2024
  • we have a bar in the Hotel.
    
    

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• Can I travel with my small dog?
  
  
  • Tuesday, 24 February 2026
  • I hope he is note noisy

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• Hi, is your pool heated in December? thank you ????
  
  
  • Monday, 6 March 2023
  • Hello, the pool is not heated. Thanks

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• Hello are the beds in the family suite all together, or in separate rooms?
  
  
  • Friday, 27 February 2026
  • Hello, No the beds are in seperate rooms

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• What excursions do you offer? Or experiences ? And for how much?
  
  
  • Thursday, 16 June 2022
  • hello
    we have all excursions desert agafay quad visit medina visit yves saint laurent place
    tell us what you would like to do we organize

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• Are there alcoholic drinks in the bar?
  
  
  • Monday, 26 September 2022
  • bonjour
    
    Oui nous avons un bar qui sert des boissons alcoolisées
    Cordialement
    
    David

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• Hello, what is the price for the airport shuttle ? For 2 adults ? Thanks
  
  
  • Thursday, 16 June 2022
  • hello
    200 dh

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• Hello we land at 8.30pm and we rent a car to come to you on Sunday 2nd November. Is it possible to check in around 10pm and check out on 3rd Nov Around 8.30am? Also is it possible to have breakfast around 7.30am? Thank you
  
  
  • Wednesday, 29 October 2025
  • Hello, , The check in is at 2 pm but in case the other leave earlier you can get the room . for brekfast yes you ca get
    

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• Hi, how much is the transfer to and from the airport? Thanks
  
  
  • Saturday, 4 January 2025
  • The Transfert from the airport is 25 euro per way.
    
    Best regard

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• Hello, do you accept moroccan non married couple? Can we book now?
  
  
  • Wednesday, 10 April 2024
  • Hello,
    Unfortunaly no except if you book for 2 rooms.
    Thank you

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• Is all inclusive available please
  
  
  • Sunday, 16 August 2026
  • Hello,
    
    Yes please we have all inclusive .

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• hello. am coming to Morocco with my BF next month. he is British am Moroccan. it s ok to book at your place.
  
  
  • Sunday, 16 August 2026
  • hello
    yes , of course you can book from now .
    best regards

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• Is there power for appliances in tents also do they lock
  
  
  • Sunday, 16 August 2026
  • Hello Dear,
    Yes there are appliances in our tents.
    Hope to see you soon

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• Is there a spa or hammam? if so can we book it in advance?
  
  
  • Sunday, 16 August 2026
  • We propose only the Massages , the Hammam unfortunatly close.

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• Do your rooms have fridges for baby's milk?
  
  
  • Sunday, 16 August 2026
  • We have fridges in then kitchen but not in the rooms.

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• Hello, we need to check-out at 6:30 AM, is it possible? Best, Arianna
  
  
  • Sunday, 16 August 2026
  • Hello
    yes of course you are welcome
    Fouad

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