What are our guests' most frequent inquiries?

• Is there a terrace
  
  
  • Saturday, 12 October 2019
  • yes

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• Is the private pools heated ? Thankyou
  
  
  • Wednesday, 19 February 2020
  • Dear guest,
    
    Our pools are heated to a maximum temperature of 27ºC.
    
    With kind regards,
    The Baobab team

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• Can these rooms be made up as twins instead of doubles
  
  
  • Wednesday, 26 February 2020
  • Dear guest,
    
    In our 2 bedroom suites, one is made up as twin and the main one as king. This can be modified in accordance to the guest needs.
    
    Kind regards,
    The Baobab team

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• In a two bedroom suite - Where does the 5th adult sleep? Is it a sofa bed or a rollaway bed in the bedroom?
  
  
  • Thursday, 21 January 2021
  • Good afternoon,
    In this case a rollaway is placed in the living room.
    Best regards

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• Is the private pool in rooms heated?
  
  
  • Monday, 8 February 2021
  • Hello,
    
    Our private are all heated to a maximum temperature of 27ºC
    
    Best regards

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• Do the one bedroom apartment have an extra bed for a teenager? Thanks
  
  
  • Sunday, 13 November 2022
  • The hotel supplies an extra bed when requested.

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• Hi there we are staying at the baobab suites in March, is there a supermarket near by or a shop we can get provisions .
  
  
  • Friday, 16 February 2024
  • Thank you for choosing Baobab Suites as a destination for your holidays.
    
    There is a grocery store 650m away (8 minutes walking) and a supermarket 800m away (10 minutes walking)
    
    Looking forward to seeing you

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• Can you make the beds twin
  
  
  • Monday, 1 May 2023
  • Yes indeed all our beds can be separated.

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• Your details say that you have facilities for disabled but rooms with accessible bathrooms ( including raised toilet, grab rails and walk in shower) do not appear as an option when booking . Do you have such rooms and if so what category are they and how do I book.
  
  
  • Sunday, 14 February 2021
  • Hello,
    
    Our rooms with disabled facilities are called divinity studios.
    
    Regards

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• In the 2 bed suites with private pools, what are the pool dimensions?
  
  
  • Wednesday, 3 January 2024
  • Our private pools in the serenity rios are either 90cm depth or 1,40cm depth. They are aproximately 7 meters long by 3 meters large.

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• Hi how many room share the pool with xs studio please? Kind regards me
  
  
  • Thursday, 8 September 2022
  • Hello, three suites share the pool. Kind regards.

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• Hello Baobab suites, do you offer an all inclusive package?
  
  
  • Monday, 25 January 2021
  • Hello, thank you for your interest in the Baobab Suites. We are sorry to inform we don't offer all inclusive packages.
    
    Best regards,

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• beach distance
  
  
  • Wednesday, 26 April 2023
  • Our hotel is located 700 M away from the beach.
    The beach is public and is secured by lifeguards. Free access.
    The main available services: shuttle, sun loungers, umbrellas, bar, restaurant, beach towels & activities for kids.

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• Hi Do you offer a cooked breakfast? I can only see mention of breakfast boxes. Thanks
  
  
  • Tuesday, 27 September 2022
  • Dear Guest
    
    We have the option of breakfast boxes or cooked breakfast in two different restaurants,
    
    We remain at you disposal for anything further you might need.
    
    Kind Regards
    
    The Baobab Suites team.

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• Is the serenity mar private pool heated
  
  
  • Saturday, 9 November 2024
  • Yes, All our swimming pools are heated up to the maximum permitted by the healthy policies. Around 26ºC

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• can you upgrade to your own pool ?
  
  
  • Tuesday, 14 February 2023
  • Depending on availability an upgrade is of course a possibility with an extra fee.

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• does your gym have personal trainers available?
  
  
  • Friday, 21 February 2020
  • Our Activate sports club does indeed have personal trainers available.

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• Hi, We have a 2 bed apartment booked in May and just wondered if you have any travel cots available? Thanks ????
  
  
  • Thursday, 27 April 2023
  • We do provide cot and high chair if you need it.
    The Baobab Suites Team

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• In your 2 bed suites, with 5 adults staying, where does the 5th person sleep? Only appears to have 2 beds
  
  
  • Thursday, 31 October 2024
  • We kindly wanted to inform you that the 5th guest will sleep on an extra bed, located in the living room. We remain at your disposal for any further assistance you might need

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• Is there nice restaurants walking distance from here ?
  
  
  • Thursday, 16 June 2022
  • Dear Guest,
    
    We do have a lot of restaurants close by the hotel (10 / 15 minuts walking) where you can spend a lovely meal
    
    Best regards
    Baoabab Team

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• What is the walk like to shops and restaraunts?
  
  
  • Thursday, 25 February 2021
  • Good afternoon, thank you for your question
    
    There are several shopping centers in a close walking distance of aproximately 10-15 minutes. Also a large variety of restaurants are close to us.

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• Do suites have kettle and/or Nespresso machines?
  
  
  • Saturday, 7 November 2020
  • Hello,
    
    We are pleased to inform our suites are equiped with capsule coffee machines and kettles.
    
    Best regards,

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• How much is the airport shuttle?
  
  
  • Monday, 19 June 2023
  • Thank you for your question.
    
    We have several different options with our airport shuttle service, as prices and services are subject to changing for better and updated information we advise to contact our experiences center.
    
    The Baobab Suites
    
    

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• how can i book The Divinity breeze suite on booking.com the option for that room (a pool and one bedroom” is not coming up
  
  
  • Monday, 15 April 2024
  • Dear Sir or Madam,
    
    We will be very pleased if you could contact to the hotel. It is an unique category and it has special conditions due to high demand.
    
    Looking forward to hearing from you soon.
    
    Best regards,
    
    Elizabeth
    Reservations

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• Are the suites serviced daily?
  
  
  • Thursday, 1 February 2024
  • The Suites are serviced daily and we can program service at a specific time if mentioned to reception.

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• What size is the pool and is it heated? Kind regards Nel
  
  
  • Tuesday, 29 September 2020
  • Dear Nel,
    We have two main pools which have the following sizes: Pool at level 2 is 30metres large by 7,8 wide and the pool at level 3 is 21 by 6. Both are 1,40m deep. Our pools are heated to a maximum temperature of 27ºC
    Kind regards

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• Hello we are looking at the possibility of booking for a 60th birthday next year, can you tell me if the 2 bedroom suites have two bathrooms ?
  
  
  • Monday, 11 November 2024
  • All 2 bedroom suites have 2 bathrooms except some in the category Serenity Bliis.
    Best regards.

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• Hello! Is the public pool heated in January? What is the temperature of it in winter?
  
  
  • Saturday, 16 September 2023
  • Hi there,
    
    The pools are heated all year round, the temperature is 25º.
    
    We remain at your disposal for anything further.
    
    Kindest Regards
    
    The Baobab Suites Team

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• Can I smoke on room balcony ? And do you do room service
  
  
  • Tuesday, 27 September 2022
  • Dear Guest
    
    Smoking is allowed in the terrace of the suite.
    
    We remain at your disposal for anything further you may need.
    
    Kind Regards
    
    The Baobab Suites team.

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• Good Morning . Is the private Pool heated? We are planning a Holiday for March next year. Thank you Nabila Protiwa
  
  
  • Thursday, 6 March 2025
  • Dear Nabila,
    
    All of our pools are heated between 24 and 26 degrees.
    
    The Baobab Suites team

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• Is the pool heated?
  
  
  • Monday, 4 December 2023
  • Yes, the pools are heated. The temperature is around 26º.

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• Does the bar serve you drinks when you are lying next to the pool?
  
  
  • Monday, 16 January 2023
  • Yes, from 11am

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• Hi do we have a private pool
  
  
  • Thursday, 3 April 2025
  • Dear guest,
    
    It depends on the room category you have booked / you want to book.
    
    Best regards
    The Baobab Suites Team

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• do you do a Turkish style massage??.
  
  
  • Monday, 21 November 2022
  • We have a large range of massges however we dont specialize on the Turkish massage. Please let us know if you are looking for a hidration with essential oils or an exfoliation we can speak with our wellness center.
    
    

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• Do both bedrooms in the 2-bedroom suites have en-suite bathrooms?
  
  
  • Friday, 15 November 2019
  • Hello,
    Allthough most of our 2 bedrooms suites are equiped with 2 badrooms, some only have one.
    We remain at your disposall should you require any added information about the Baobab.
    
    Kind regards
    The Baobab team

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• Are the pools all salt water pool??
  
  
  • Tuesday, 1 August 2023
  • Our pools are salted and heated.

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• Hi there, do you have a cot available with the apartment? We will have a 5 month old at the time of travel. Many thanks, Jen
  
  
  • Monday, 2 December 2019
  • Dear Jen,
    Thank you for your message and your booking at the Baobab Suites. We do have cots available and will be pleased to place one to be ready upon your arrival. Could we please ask for your arrival date and your booking reference?
    With kind regards,
    The Baobab team

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• Hi - if there are three of us is there a sofa bed?
  
  
  • Saturday, 10 August 2024
  • There is an extra bed setup or in the living room or in the bedroom.

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• Hi , I just wondered if non guests of the hotel are able to book massages. Thanks so much janey
  
  
  • Sunday, 5 February 2023
  • Hello, yes of course, for further information please contact reception

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• Hi is the sofa a sofa bed? I am ideally looking for a three bed suite for 5 adults but this seems to be the biggest option? Thanks
  
  
  • Friday, 18 November 2022
  • Our sofa are not sofa beds but we can fit a prpper extra individual bed in one of the bedrooms or in the living room to add an extra guest. You can fit 5 adults in a two bedroom suite with an extra bed.

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• Hi can you tell me which suites with pools have the afternoon sun along with the suite with the largest private pool. Thank you
  
  
  • Thursday, 15 September 2022
  • Dear future guest, our suites with private pools such as serenity or infinity are located in diferent parts and have sun starting from the morning until the middle of the afternoon. The largest private pool will be one of our infinity rios.

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• Serenity mar suite’s ourdoor Hot tub functioning well with individual high temperature?
  
  
  • Sunday, 15 November 2020
  • Our hot tubs are individuals and have their own temperature control panel.

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• Hello, Is the check in desk manned 24 hours and if not do I have to inform yourselves the time I will arrive at the hotel due to a late flight. Thanks
  
  
  • Monday, 8 May 2023
  • Dear guest, we kindly wanted to inform you that reception is 24 hours but we would appreciate if you send the aproximate arrival time. Thank you

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• Hi, Are all the Divinity Bliss one bedroom suites sea view or side sea view
  
  
  • Tuesday, 18 July 2023
  • Good afternoon,
    
    all our Divinity Bliss Suites have lateral sea view.
    
    If you have other questions, let us know please
    
    Best regards
    
    Baobab Suites Team

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• Hi,the lago suits are all with see view?thanks
  
  
  • Wednesday, 22 January 2025
  • Some rooms have lateral sea views, other one got mountain view or garden views
    
    Best regards
    The Baobab Suites team

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• How much is this room for 7 nights?
  
  
  • Saturday, 12 October 2019
  • It depends on the dates as our rate varies. We invite to consult our page in order to get the right prices for your dates.

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• Is there anywhere in the resort where smoking is permitted?
  
  
  • Tuesday, 3 December 2019
  • Good morning,
    Only in the open spaces and outside the resort.
    We remain at your disposall should you have any further questions.
    Kind regards,
    The Baobab team

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• Can the aur condition be controlled individually and can it heat also?
  
  
  • Sunday, 15 November 2020
  • The air conditioning has an individual control in each room. It can be switched to heating by our technical team.

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• Hello, do you have an air conditioned gym at your complex? Thank you, Su
  
  
  • Saturday, 31 December 2022
  • Dear guest, we have an open air gym for classes. The gym inside does not have air conditioning.

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• Does the 2 bedroom suite have a private pool?
  
  
  • Monday, 13 January 2020
  • Dear customer, only our serenity rio, serenity mar and luxury elegance have a private pool and two bedrooms. The standard serenity suite does not have a private pool.

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• Are you able to smoke outside
  
  
  • Friday, 13 January 2023
  • Yes you are able to smoke outside.

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• Hi can we hire bike from you and if so what bikes do you have
  
  
  • Sunday, 25 December 2022
  • Dear guest, we work with two external companies. One has city and mountain bikes for beginners. The other is bikes for a more profesional level. Our reception staff can help you with both enquiries.

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• hello, is there a swimming pool hoist/lift available? or any ramps or other access to a swimming pool for wheelchair users? thank you very much!
  
  
  • Saturday, 27 March 2021
  • We are sorry to inform our main pools are not equipped with ramps or lifts for wheechair users.

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• Hi I’m looking at a one bedroom suite with pool for 4 nights I’m already on the island so would want to move before 11am on the 7th jan
  
  
  • Monday, 2 January 2023
  • Dear customer, at the moment we do have availability. Do not hesitate to contact our booking department directly to arrange your booking and let us know your details.

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• In the 3 bedroom suites can you fit 2 adults and 5 kids ?
  
  
  • Sunday, 14 January 2024
  • Yes, you can fit 2 adults and 5 children in a 3 bedroom suite.

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• Do you have heating in the suites, set up with the air conditioning ?
  
  
  • Sunday, 15 November 2020
  • We do have heating and air conditioning that can be switched to a mode or the other by our technical team.

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• in the smaller apartment where is the 5th person supposed to sleeep ? So not really a 5 person apartment? Also only 2 sun loungers for4/5
  
  
  • Monday, 17 February 2025
  • Good evening,
    the 5th person would sleep on an extra bed set in the living area and about the sun loungers, we can put one per person so there is no problem, let me know the name of the booking to write it down please.
    Best regards
    Baobab Suites team

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• Serenity mar 2 bedroom does it have 2 ensuite bathrooms and 1 guest toilet?
  
  
  • Sunday, 15 November 2020
  • There is two bathrooms in our Serenity Mar. There is no guest toilet.

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• Hello the infiniy mar suite has 3 bathrooms. How many bathtubs inside? Also is there a separate guest toilet? Thanks
  
  
  • Sunday, 15 November 2020
  • The infinity mar has three bedrooms but not all of them have bathtubs. There is no separate guest toilet.

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• What is the price for yoga classes?
  
  
  • Sunday, 18 September 2022
  • Goog morning,
    
    One session is 55 euros but you can take a 4 classes bono for 200 euros
    
    Best regards
    Baobab Suites Team

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• Hello, is the price of double room (Divinity) change for three adults vs 2 adults and 5yo?
  
  
  • Thursday, 15 September 2022
  • Dear future guest, the price will not change for three people (adults or children) as you would pay for the suite, not per person.

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• Dose the one bedroom have a private pool and just breakfast
  
  
  • Saturday, 12 October 2019
  • The suite you have chosen "Suite de 1 dormitorio con vistas laterales al mar (2 adultos + 1 niño)" does not have a private pool.
    
    Our breakfast is included.

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• why does the price if a room more than double when you select you have a child under 1 staying?
  
  
  • Saturday, 18 April 2026
  • Hello,
    
    Thank you for acknowledging us about this. We will inform the booking.com platform about this.

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• Does the hotel offer cot beds / cots for young children?
  
  
  • Saturday, 18 April 2026
  • Hello, We're pleased to inform we provide cots and high chair on requests and for free to our guests. Best regards.

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• In the Divinity Bliss one bed apartments, is the child's bed a sofa bed and where is it located? Do these apartments have the open plan bathroom?
  
  
  • Saturday, 18 April 2026
  • Thank you very much for your message and for choosing Baobab Suites to spend your holidays.
    Regarding your question, please note that the shower is of plan bathroom style. Additionally, we can set up an extra bed in the living room.
    Best regards.

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• Is this room with a private pool too? And if not is there any with a private pool?
  
  
  • Saturday, 18 April 2026
  • Hello. This type of room doesn't include swimming pool. The rooms with pools are in the room description. Main ones are the Divinity Rio and Serenity Rio

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• Hi, I’m travelling from the UK and fully vaccinated. Do I need to show any pcr results before staying at your hotel?
  
  
  • Saturday, 18 April 2026
  • Hello, Thank you for your message. No, currently if your vaccined, you only have to show your vaccination pass. Best regards

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• Is dinner available
  
  
  • Saturday, 18 April 2026
  • Hello, we offer dinner in our Fuel restaurant until 21:30. Best regards

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• Hi!Is there English speaking channels in the rooms?
  
  
  • Saturday, 18 April 2026
  • Hello,
    
    Yes! The television includes several channels in English.
    
    Best regards,
    The Baobab team

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• Weve stayed with you before and thought one of rooms had twin beds. Can the rooms be configured for twin beds- ideally both. Thanks
  
  
  • Saturday, 18 April 2026
  • Dear guest,
    We're pleased to inform it is possible to configure the beds as twins in all the bedrooms.
    Regards

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• Hello! How deep is pool in Divinity Río suite?
  
  
  • Saturday, 18 April 2026
  • Hello, our private pools are between 0.9 and 1,1metres deep.

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• We previously had a Divinity Bliss suite Is this available and cost please January 2022 15 nights
  
  
  • Saturday, 18 April 2026
  • Hello, please contact our reservations department at booking@baobabsuites.com to receive a quote for the requested period.
    Best regards

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• What size are the private pools in each of the suites? Thanks
  
  
  • Saturday, 18 April 2026
  • The sizes of our private pools have an average of 7 by 2 meters.

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• How many people can the 3 bedroom suite hold? Including children and infants?
  
  
  • Saturday, 18 April 2026
  • Hi there,
    
    We can occupy up 7 pax + 1 baby in our Three bedroom suites.
    
    We remain at your disposal for any further queries you may have.
    
    Kindest Regards
    
    Baobab Team

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• I’m thinking of booking a room with private pool in January 2022. Is the pi warm enough to swim in?
  
  
  • Saturday, 18 April 2026
  • All our pools are heated to 25-27 degrees. Our guests certainly enjoy swimming in them.

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• Hi, can the extra large double beds be split to make two singles? We are 4 friends who would like to share a two bed suite. Many thanks
  
  
  • Saturday, 18 April 2026
  • Hello,
    
    Yes! All our beds can be separated and made as individuals. Just indicate this when you confirm your reservation.
    
    Regards,

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• Hi can you please advise what are the arrangement for beds in a one bedroom suite that can sleep 3 adults
  
  
  • Saturday, 18 April 2026
  • Always is added a supplementary single bed which is placed in the living area

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• Hey I was wondering how much would be for two people on the 16th September for 7 night with a jacuzzi or pool please
  
  
  • Saturday, 18 April 2026
  • You can find all our prices and availability on our web page. A one bedroom with jacuzzi will be a divinity lago and a one bedroom with a pool will be a divinity rio.
    

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• Do you have a minimum check in age? I will arrive at 17 years old but turn 18 2 days after check in?
  
  
  • Saturday, 18 April 2026
  • Hello. At least one of the guests cheking in has to be older than 18.

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• Morning , please can you tell me check in time and check out and are the swim suites sun facing in November please ?
  
  
  • Saturday, 18 April 2026
  • Hello, our guaranteed check in time is 3pm and check out is at 12 noon. The suites are facing south east and have morning and afternoon sun. Sunset faces the other side of the hotel.

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• Hi, do both two bedrooms have doors for privacy (2 bedroom suits)?
  
  
  • Saturday, 18 April 2026
  • We are pleased to inform the 2 bedroom suites are separated bedrooms with total privacy.

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• A couple and 2 children: 7 and 9. We would like to share one room of 1 barroom ( because this is the only availability on our dates). Is it possible?
  
  
  • Saturday, 18 April 2026
  • Hello,
    Our 1 bedroom suites allow a maximum of 3 persons by law.
    Regards,
    The Baobab team

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• Hi In Divinity Bliss suite, is the bathroom separate, or only behind glass? Some photos suggest the bath is visible from the bedroom.
  
  
  • Saturday, 18 April 2026
  • Hello, Thank you for your interest in Baobab Suite. Our bathroom in the divinity suites are in a separated room. The shower itself is divided with a glass panel from the rest of the bathroom.

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• are rooms with the terrace ground floor and does it get sunshine in the day?
  
  
  • Saturday, 18 April 2026
  • All our suites have a terrace, from ground floor to top floor. Some suites have more sun in the morning, other more in the afternoon or evening.

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• I would like to ask about COVID19 requirements if i’m coming from outside Spain?
  
  
  • Saturday, 18 April 2026
  • Hello. A valid medical document showing you have received the full vaccine (not necessary including the booster) with a QR code. And a recent antigen test made in less than 72 hours to your arrival will be requested
    

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• Hello, I want to know if there is a sofa bed in the suite rio with private pool. I have a son of 9 Thanks
  
  
  • Saturday, 18 April 2026
  • For the extra person, we put an extra bed in the bedroom or the living room, depending where you want it.

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• I do not see any rooms with the pool for our dates. Can it be possible? Maybe I am missing something. What are they called?
  
  
  • Saturday, 18 April 2026
  • Hello, the name of the rooms are called Serenity Rio. Depending the dates it is indeed possible there are no more rooms in this category available.

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• Hi is breakfast a buffet?
  
  
  • Saturday, 18 April 2026
  • You have different options for breakfast, at the moment our two restaurants a la carte are open with previous bookings and you have the option to have breakfast in your suite as well.

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