What are our guests' most frequent inquiries?

• Are massages included?
  
  
  • Saturday, 30 November 2019
  • Good evening,
    
    Thank you for your message and your interest in Palacio de Villapanés.
    
    Let me inform you that the Spa access is free for guests staying at the hotel and we a have a sauna, hamman, pediluvy and massages room at your disposal.
    
    However the massages are not included in the room's rate and we could provide you our Spa menu in order to have a look to the different treatments offered.
    
    

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• Are all of the prestige double rooms of the same standard?
  
  
  • Wednesday, 26 October 2022
  • Dear Sir.
    
    All the rooms are different, but with the same standard.
    
    Kind regards

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• Can you hold our bag before our check-in time and after our check out time as we tour the city? I'm not asking for early check in or late check out. I'm just asking if our bag can be held when we arrive early and held since our plane leaves after check out time.
  
  
  • Saturday, 4 March 2023
  • Please note that the hotel has a left-luggage service. You will be able to leave your luggage both before your arrival and after your departure for as long as you need. The hotel also has a safe at your disposal.

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• Do you have a fully equipped gym? Do you have any photos?
  
  
  • Saturday, 4 January 2020
  • Thank you very much for your message.
    
    Let me inform you that our Gym area is an intimate area where the following machines area available for our guests use and enjoyment:
    Treadmill machine
    Elliptical machine
    Bycicle
    Press bank

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• Will the pool area be open during Easter weekend?
  
  
  • Monday, 18 March 2024
  • Good evening sir, yes, our plunge pool will be open during easter time

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• I have just come home from hospital and looking foward to commin back to Seville do you have rooms suitable for disabled? not very but need a shower with hand raid and raised toilet seat? Thanks Olivia Edinburgh
  
  
  • Monday, 28 December 2020
  • Dear Mrs. Edinburgh, thank you so much for your message. We would like to inform you that we have one room for disabled people located on the ground floor.

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• Is there shopping within waling distance? Also, do you have a sleeper sofa in the rooms or 2 Queen beds? Thanks
  
  
  • Friday, 7 October 2022
  • Dear customer,
    We are 10 minutes away from the shopping area and regarding the sleeper sofa, we would like to offer you the option to have an extra bed for a third person (50€/night ) because we dont have sleeper sofa or two Queens bed. Thank you

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• hello, is the valet parking process simple? thanks.
  
  
  • Saturday, 4 March 2023
  • The price is 30€ per night and it is not necessary to make a reservation in advance, just park your car in the parking space next to the hotel, inform us at the time of your arrival and our bellboy will be happy to park your car for you.

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• Hi, do you have interconnecting rooms?
  
  
  • Sunday, 22 October 2023
  • Good evening,
    
    Thank you very much for your message. Please note that we do not have interconnecting rooms, we will do our best to assign rooms as close as possible.
    

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• We are traveling with our 11 and 7 year old children. Is it possible to have 2 adjoining rooms? Thank you
  
  
  • Tuesday, 31 December 2019
  • Thank you for your message and your interest in the Palacio de Villapanés. This request is upon availability. We always do our best to satisfy our guest´s requests.

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• We are interested on celebrating "Noche Vieja" in your hotel restaurant. There is availability for two persons for your "Noche Vieja" activity? Please let us know as soon as posible. Thanks
  
  
  • Sunday, 6 October 2024
  • Dear guest,
    In case you are interest in our dinners for Nochevieja, if you could provide us your mail, we will be happy to send you all the information.
    Best regards.

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• We will arrive to Seville airport at 10.00 (local time) will our room be available as we will probably be very tired!!! Thank you.
  
  
  • Thursday, 2 January 2020
  • Thank you for your message. Our check in time is at 3pm and our check out time at 12pm. We can have the room ready at that time depends on the availability the night before.

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• Does you pool stay open all year round?
  
  
  • Wednesday, 17 August 2022
  • The hotel has a plunge pool that opens in spring and summer. The opening date depends on the temperature and weather.

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• Which room do you have available for my husband and I and my young son who is 19 year old. In other hotels we are staying, we have one queen bed and one twin,or one queen bed and one sofa bed date of stay may 27th checking out may 31 2023
  
  
  • Sunday, 27 November 2022
  • •Dear Sirs.
    For 3 people, we can offer you Palacio or Suite rooms
    Extra beds cost 50€ per extra bed/day. Due to space reasons, extra beds can only be set in Palacio and Suite. (upon availability).

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• Hello Will this be ok for 3 adults is there a sofa bed
  
  
  • Sunday, 6 October 2024
  • Dear guest,
    For 3 people, you can reserve a Palacio room or a Suite, and we provide an extra bed.
    Best regards

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• How much is the airport shuttle service from Seville airport ? thanks in advance
  
  
  • Monday, 8 July 2024
  • The cost would be 90€ per journey. Includes up to 45-minute wait at the airport, welcome board with the client's name, luggage assistance and English-speaking driver.

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• Do you have a room to accommodate 2 adults and one 14 year old child (extra bed) or 2 double beds?
  
  
  • Sunday, 14 August 2022
  • We can add an extra bed at Palacio Room or Suite with an extar cot of 50€ per day (upon availability)

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• Do your rooms have bathtubs? Thank you.
  
  
  • Saturday, 13 August 2022
  • Dear Sirs
    It depends on the category.
    The Palace and Suite rooms all have a bathtub.

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• Hello, Can you tell me opening and closing time of the spa please ?
  
  
  • Sunday, 9 February 2025
  • Hello,
    Our Spa is open from 10.00 to 22.00
    However, we offer massages and treatments from 12.00 to 20.00

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• Do you have lifts or rooms on the ground floor
  
  
  • Thursday, 2 January 2020
  • We do have some room in the ground floor that is accessed through the stairs

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• I need a secure parking on the site, reservation as well
  
  
  • Sunday, 6 April 2025
  • We have a valet service for 39€ the night, it is not necessary to book it.
    Once you arrive to the hotel, you can leave it in the plaza in front of us and we'll park it for you.
    

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• What category of room is room 32?
  
  
  • Sunday, 26 April 2026
  • Thank you so much for your message.
    
    The room 32 is a Grand deluxe room.

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• Can you provide me with the Spa services menu please? Thank you!
  
  
  • Sunday, 26 April 2026
  • Dear Sirs;
    Can you please send us an e-mail to concierge@palaciovillapanes.com or give us your e-mail to can attach the document, please?
    Kind regards

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• Does the booking include breakfast?
  
  
  • Sunday, 26 April 2026
  • Dear guest,
    
    The breakfast is excluded from the price of the room. It is 25€ per person per day.
    
    Thank you and kind regards,
    
    Reception Team

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• Hello, we will be driving down from Madrid and will have a car. Is there any parking near your hotel?
  
  
  • Sunday, 26 April 2026
  • Dear Sirs;
    
    We have a parking.
    
    Kind regards

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• If all goes well, can you view the Easter Procession, the Madruga, the one starts on Thursday into Friday, from your hotel. Thanks.
  
  
  • Sunday, 26 April 2026
  • Thank you for your email, we are in the city center area but to see the processions you have to walk around the city or book a special private seat next to the cathedral area.
    
    Kind regards

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• Hi, please can you let me know if you have a bar on your top floor terrace where Sun lounges and plunge pool is?
  
  
  • Sunday, 26 April 2026
  • Thank you for you email, we have a bar on our roof terrace for our Hotel's clients next to the bar area.
    
    Kind regards

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• Please can you reply ASAP, not replied to my other messages. Which room mod have most natural light & do you have a bar on top terrace
  
  
  • Sunday, 26 April 2026
  • Thank you for your email and interest in our property.
    Our Grand Deluxe, Palacio and Suites rooms have a lot of natural light.
    We offer drinks to our clients in our solarium area
    

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• Can you please tell me the height clearance of the car park? Thanks
  
  
  • Sunday, 26 April 2026
  • Good afternoon,
    
    The measures of our car lift are:
    High 2.00m
    Wide 2.35m
    Lengh 5.35m
    
    Best regards,
    
    

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• Hi Do you have parking please?
  
  
  • Sunday, 26 April 2026
  • Dear guest,
    
    We do have parking, it has a cost of 30€ per day.
    
    Kind regards,
    
    Reception Team

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• Read reviews. If I choose to book, which room nicest with natural light ie windows, special 20th Wedding Anniversary & kettle, tea & milk in room?
  
  
  • Sunday, 26 April 2026
  • Thank you for your email and interest in our Hotel Palacio de Villapanes.
    
    Only our Suites have coffee machines in the room but kettles are available for every room, just let us know of you will need it before your stay.
    
    Kind regards

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• Hi Do you have a parking? Secured Best
  
  
  • Sunday, 26 April 2026
  • Thank you for your message.
    
    We are pleased to inform you that we have a private underground car park at the hotel.
    
    The price per day is 30€.
    
    

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• Can you send me the spa brochure to see massages and treatments? And is there availability for treatments on the 14 th February?
  
  
  • Sunday, 26 April 2026
  • Dear Sir/Madam,
    
    You can check the spa treatments in our web throught this link https://palaciovillapanes.com/en/wellness-center/
    
    Kind regards,
    Reception department.

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• If all goes well, can you view the Easter Procession: the Madruga, Thursday into Friday, from your hotel. How far to the Basilica Macarena. Thanks.
  
  
  • Sunday, 26 April 2026
  • Thank you for your message.
    From the hotel, you can not view the Madruga but is not far from the Hotel.
    Basilica Macarena is like 15 minutes walking distance.

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• is there a parking space available on arrival or do we have to reserve one when we book ?
  
  
  • Sunday, 26 April 2026
  • Good afternoon.
    We have parking at the hotel. The cost is €30 per day.
    We need please indicate it to us in advance, as far as possible, in order to offer you a better service.

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• Do you have a parking near the hotel?
  
  
  • Sunday, 26 April 2026
  • We are pleased to inform you that we have a private underground car park at the hotel.
    
    The price per day is 30€.
    
    

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• Is the rooftop pool heated?
  
  
  • Sunday, 26 April 2026
  • Dear Sirs.
    It is not heated
    

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