What are our guests' most frequent inquiries?

• Is the parking yours and secured?
  
  
  • Friday, 18 August 2023
  • Dear Guest,
    
    We do have the car park at our premises, it is secured and very safe, when you arrive at our property you can park the car infront of our hotel and the porter will take care of it. The vallet service is included in the cost
    

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• can three adults stay in any of the rooms other than the expensive suite . dates 28th March to 1st April . would really like to stay .
  
  
  • Sunday, 26 March 2023
  • Dear Guest,
    good morning from Hotel VIU Milan.
    We plesure we confirmthat 3 adults can stay in one of our Junior Executive Suite.
    Kind regards
    Monica - Guest relations

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• Hi there. How much is breakfast? We are staying on 23 rd October for four nights
  
  
  • Saturday, 8 October 2022
  • Dear Guest,
    our Breakfast is Euro 40,00 per person per day. Is served in our Terrace from 06:30am till 12:00 noon.
    Best regards
    Monica - Guest relations

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• Is the spa open?
  
  
  • Saturday, 11 November 2023
  • Dear Guest,
    I wanted to inform you that the spa is open from 7.00 am to 10.00 pm and is located on the second floor, it is exclusive for our guests and includes a Turkish bath and sauna.
    Best Regards
    Davide, Guest Relation

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• I would need connected rooms, one for myself and my wife and the other for my two kids ages 17 and 15. What room types should I choose?
  
  
  • Saturday, 8 July 2023
  • To whom it may concern: The room type to book in this case is a family room.
    

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• Ciao, do you offer a shuttle service to Milano Linate airport for 1st September? Or to Milano Centrale so that we could get the bus there for an 11.15am flight on Thursday?
  
  
  • Saturday, 20 August 2022
  • We have a way to organise it on direct payment to the driver, but only for the airports, the Centrale is 1.5km from us well connected by public transportation and by taxi.

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• Can I book a family room here? Is it possible to have extra bed for my 8 yrs old daughter in the family room?
  
  
  • Friday, 3 May 2024
  • Dear Guest,
    
    We do have family rooms that are made up with 2 interconnecting standard room. Unfortunately it is not possible to add an extra bed.
    
    Best regards

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• Hi how far is the hotel from the city centre ?
  
  
  • Sunday, 6 November 2022
  • it is about 2km from the Duomo square, walking 25' and well linked by tram, merò or taxies

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• Dear hotel how can I reached MiCo Milano conventional center from your hotel
  
  
  • Thursday, 18 August 2022
  • Dear Guest,
    
    To arrive at MiCo Milano you have 3 options:
    
    - Taxi: 5 minutes;
    - Pink Metro line: 15 minutes;
    - By walk: 30 minutes;
    
    Best regards
    
    Laura, Front Office Agent

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• Do you have any room with 2 separate beds from october 1 till 6th ?
  
  
  • Sunday, 25 September 2022
  • Yes you can check availability directly, look up for a twin room!

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• Hi, is the pool open late October/ first week in November?
  
  
  • Sunday, 1 October 2023
  • Hello from Hotel VIU Milan!
    Yes the pool will be open all the year, but the water will be no heated so the temperature will be around 20°-22° degrees.
    
    Thank you for your kindly mail,
    
    Best Regards,
    
    Sara Fiorini
    Front Desk Agent

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• Hi, Do you have junior suite next the Deluxe with balcony .. close each ather door to door?
  
  
  • Wednesday, 10 August 2022
  • Dear guest,
    
    Thank you for your message.
    
    Regarding your request we are pleased to inform you that we do have Junior suite next to the Deluxe with balcony, they are door next door.
    
    Best Regards
    Samuele - Front Office

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• Hello, Is there a charging point for the car in the private parking?
  
  
  • Monday, 29 January 2024
  • Hello,
    
    Yes we do have a charging point in our garage.
    
    Best regards

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• We would like to join a tour that includes Last Supper on Sun, Oct 16. Every tour looks sold out. Any suggestions on how to find four tickets?
  
  
  • Thursday, 6 October 2022
  • Dear Guest,
    we can check the availabilty. Could you tell me under whixh name you have the reservation?
    Best regards
    Monica - Guest relations

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• Hi Do you have Jym ? Do you have parking? How much it cost? Thanks
  
  
  • Wednesday, 21 February 2024
  • Dear Guest,
    with pleasure, we confirm that we have a gym that is free for our clients.
    Parking is Euro 40,00per day, but we cannot book it as we have a small capacity.
    Best regards
    Monica - Guest relations
    

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• Do you have a connected rooms?
  
  
  • Monday, 13 March 2023
  • yes, in superior room category

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• Hello. I am looking at a junior suite. 2 adults one child. Where would my 5yo daughter sleep?
  
  
  • Monday, 29 May 2023
  • Yes, in a Junior Suite it is possible to arrange accommodation for three. Refer to the reservations directly!

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• Hiya, is the pool open in February?
  
  
  • Friday, 29 July 2022
  • Hi, the pool is always open also on February, but we inform you that it's not heated.
    Kind regards
    Front Desk

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• Hi, is the spa and pool open at the end of July? Is it free access? How long can I use?
  
  
  • Wednesday, 29 June 2022
  • The Spa is open only for our guests from 07.00-22.30, no need for reservation to get inside, no resident personal present. Thanks

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• Hello, please tell me what distance is between the hotel and bergamo milano airport ? Thank you very much !
  
  
  • Friday, 16 September 2022
  • Dear Guest,
    distance between Bergamo airport and our Hotel is 1 hour, based on the traffic jam.
    Best regards
    Monica - Guest relations

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• hi is the hotel inside the ztl restricted zone ?
  
  
  • Monday, 22 May 2023
  • Yes, but private cars that are used for transport of persons might access with no problem, the restriction is for the transportation vehicles.

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• hi can you please tell me the closest airport.
  
  
  • Tuesday, 7 March 2023
  • Milano have three and in means of km they are Linate, Malpensa and Orio al Serio

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• hello, is there space for extra bed in Junior suite ?
  
  
  • Saturday, 20 August 2022
  • yes, there is enough room for that

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• Can we come and use your pool
  
  
  • Wednesday, 13 September 2023
  • The Pool is open only for the guest of the Hotel from 06:30 AM until 06:30 PM

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• Do you have secure parking and valet parking services?
  
  
  • Sunday, 15 February 2026
  • We do have a secure parking (garage) with a fee and valet service 24h. We have limited space so it is recommended to contact the hotel prior to the arrival.

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• Is the pool heated in colder months such as October?
  
  
  • Sunday, 10 September 2023
  • Dear Guest,
    
    I wanted to inform you that the pool is always open, the temperature is 19-20 degrees.
    
    Best regards
    
    Davide, Guest Relation

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• is the parking you have safe?
  
  
  • Wednesday, 17 May 2023
  • Yes, it is closed and cctv-ed with no access from external

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• Hi:) what are the cost for entering the spa area? Also are there any treatments available to reserve?
  
  
  • Wednesday, 29 January 2025
  • Good morning,
    our SPA in for the Hotel guests and it is open every day from 7am to 10pm.
    Treatments are done in the room from an external provider and they have to be booked in advance.
    Remaining at your disposal, I send my,
    Kind regards
    Monica

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• Is the roof top pool heated and open now
  
  
  • Sunday, 9 October 2022
  • Dear,
    
    Our rooftop is open everyday from 6:30 to 23:00 (from 18:30 to 23:00 also for the outside guests)
    Our pool is open from 7:00 to 18:00 and it's heated up to 23°.
    
    Remain at your disposal for futher questions
    
    Best Regards
    Front Desk Team

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• hello, what would the pool & spa opening times be for this july???? thanks!
  
  
  • Thursday, 15 February 2024
  • The pool is open daily 07:00-19:00, and the SPA is 07:00-22:00

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• Hi I wanted to make booking can I talk to some one
  
  
  • Friday, 23 September 2022
  • Dear Guest,
    you can contact the Hotel

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• What restaurants, attractions, and public transport options are nearby?
  
  
  • Saturday, 11 November 2023
  • Dear Guest,
    
    
    I wanted to inform you that near us we have via Paolo Sarpi full of restaurants and bars.
    Metro and Tram are 2 minutes walk away and is well connected.
    
    Best regards
    
    Davide, Guest Relation

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• Hi, is your pool opened all year round ?
  
  
  • Thursday, 29 June 2023
  • Dear Guest, Our pool is open all year long, but is not heated. The access is only fr the hotel guests.
    
    

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• Is your pool heated. I am planning a trip for my wife's birthday - will be coming to Milan on the the 3rd of May to the 6th. Wondering if it will be too cold to use the pool etc. Thanks. Dr G Dhunnoo
  
  
  • Friday, 24 March 2023
  • Dear Dr G Dhunnoo,
    good morning from Hotel VIU Milan. Our pool is not heated.
    Best regards
    Monica - Guest relations

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• Hi, I wanted to ask: 1. Can you accommodate car with roof box - approx 2.2 m High 2. Since we are staying with 5 year old who still sleeps with us - can we book deluxe room - to fit us all? Many Thanks
  
  
  • Sunday, 26 May 2024
  • Dear Guest, our parking is 2 m high. We need to check with you at check in.
    If your child sleeps with you, you can book the deluxe room.
    Best regards
    Monica

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• Hello, is your Pool heated and available?
  
  
  • Saturday, 8 March 2025
  • The pool is not heated, and it is available daily, for the guests of the hotel only, from 7AM to 7PM. Thank you

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• Dear hotel how many minutes to metro from your place & how many minutes to dumo square Your cooperation is highly appreciated
  
  
  • Friday, 19 August 2022
  • The Metro stop Monumentale is 300m from our properrty and by metro you need 10'-15' to get to Duomo. Thanks

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• Hi, is the pool heated? As we are planning to visit in February Regards
  
  
  • Sunday, 5 November 2023
  • Dear Guest,
    
    I wanted to inform you that the swimming pool will also be open in February, I also inform you that the swimming pool is not heated but the temperature will be 19-20 degrees.
    
    Best regards
    
    Davide, Guest Relation

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• hi! can I bring a small dog with me (Poodle Toy) thanks!
  
  
  • Saturday, 25 February 2023
  • Yes, we are a pet friendly property, ther eis a pet-supplement to pay at the end

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• Hi, is the rooftop pool heated during the winter months?
  
  
  • Monday, 25 September 2023
  • 
    I wanted to inform you that the pool is open all year round and the pool temperature is around 20 degrees.
    
    Best regards
    
    Davide, Guest Relation

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• Hi, do you have room for 3 persons with bathtub (vasca da bagno), spa and swimming pool are open now for January?
  
  
  • Wednesday, 17 January 2024
  • For the room refer directly to Booking.com you can see real time availability and if you put three people you will see the possibilities. SPA and Fitness open as well the outdoor pool, but not heated.

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• Hi Which room (exact) name do I book to obtain a family room? There are no option of family room” either on your direct site. Thank you!
  
  
  • Monday, 11 March 2024
  • Dear Guest,
    
    I inform you that if you need any information for family room or availability, you may write an mail to reservations department, they will be very happy to assist you.
    
    Best regards
    
    Davide, Guest Relation

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• Hello! Is it possible to get an extra bed for a third adult when staying in a superior room? Thanks for help:)
  
  
  • Tuesday, 11 October 2022
  • No, the third bed/sofa bed can be placed only in the Junior Suite room!

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• Is the pool heated or its free to acces in February?
  
  
  • Monday, 16 January 2023
  • No, the pool is not heated and the access is granted every day from 07:00-19:00

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• Hi I jus wanna know what airport is the nearest one to this spa! So I could book my spa
  
  
  • Thursday, 11 January 2024
  • The Spa is on exclusive use to our guests, it has not resident personal inside. The services are carried out exclusively in the guest's room. The closest airport is Linate.

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• Is the pool heated?You wrote it’s open in November but as it’s outside pool, isn’t it too cold? Or is there another indoor pool? Didn’t find exact inf
  
  
  • Wednesday, 1 November 2023
  • The pool is not heated, and it is the only outside one. In November might be too cold to use it.

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• Hi, would the pool facilities be open in January?
  
  
  • Monday, 14 November 2022
  • The pool is open all-yera round, but it is not heated.

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• Is the pool heated during the winter?
  
  
  • Friday, 13 September 2024
  • No, the pool is not heated.

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• Hello, 2018 I was Last time at your hotel. Is the outdoor Pool heated today? Thx
  
  
  • Wednesday, 3 April 2024
  • No, the pool is not heated.

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• Is the pool heated thinking of coming in April
  
  
  • Saturday, 2 March 2024
  • no, the pool is not heated

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• Hello, is the pool heated?
  
  
  • Saturday, 15 October 2022
  • No, the pool is not heated

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• is the pool open during this month (march) ?
  
  
  • Thursday, 2 March 2023
  • Our pool is always open daily from 07am to 07pm, but it is not heated and it is on open air.

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• Salve chiedo se i seguenti servizi sono operativi Spa Bar Ristorante
  
  
  • Friday, 19 February 2021
  • Buonasera da Hotel VIU Milan.
    Come da DPCM la nostra Spa, gym e piscina sono tuttora chiuse.
    Bar e ristorante aperti per i clienti dell'hotel a cena fino alle 22. Pranzo anche per la clientela esterna.
    Cordiali saluti
    Monica

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• Hi there - is the outside pool heated?
  
  
  • Sunday, 14 January 2024
  • No, it is not heated.

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• Can I drive to your hotel ? Are there locating in Limited Zone Area ?
  
  
  • Friday, 5 May 2023
  • Yes, you can drive up to here and the Hotel is not in a Limited Zone unless you drive a car that is not suited for transportation of people.

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• is breakfast included
  
  
  • Tuesday, 28 April 2026
  • Dear guest, the breakfast is not always included. It depends on the rate plan you decide to book.

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• Hello, can you please confirm if the pool is open year around? Even November?
  
  
  • Tuesday, 28 April 2026
  • Yes it is open even in november.

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• Hi! Do you accept parcel delivery just a few days before the guest checking in?
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    
    Is it possible to accept only if the reservation is already on and if you send us all the details before the arrival of it about your delivery.
    
    Resgards
    
    Team Hotel VIU Milan

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• Is the shower over the bath or seperate? If it depends on room size, which room has seperate showers?
  
  
  • Tuesday, 28 April 2026
  • we have rooms with the shower and with bathtub, when you make the reservation specify and we'll assign the proper one.

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• Will the pool be open for the first week of June?
  
  
  • Tuesday, 28 April 2026
  • Yes, it is open from 07:00-18:30

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• Good afternoon, I’l to know if the spa it’s open or not ?
  
  
  • Tuesday, 28 April 2026
  • Yes, the SPA is open daily from 07.30-22.30H

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• Are all spa and pool facilities open?
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    I am glad to inform you that our pool is open as the gym. Concerning the Spa is unfortunately still close but we will be glad to assist you in order to organize a massage in your room.
    
    Waiting to welcome you at Hotel VIU Milan!
    
    Laura

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• Are rooms air conditioned?
  
  
  • Tuesday, 28 April 2026
  • All rooms are air conditioned

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• Hello, do you have a parking in the hotel for nine seater van ? If yes, what’s the price per night ? Thank you
  
  
  • Tuesday, 28 April 2026
  • No, the nine seater can not nter our garage,

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• hello, is the green pass still required to access the pool and the spa?
  
  
  • Tuesday, 28 April 2026
  • No, no Covid restrictions persiste anymore.

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• Hallo is your pool open and what are the times ?
  
  
  • Tuesday, 28 April 2026
  • Hello,
    our pool it is daily open from 06:30am to 06:30pm.
    The access it is only for the Hotel guests.
    Best regards,
    Monica - Guest relations

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• Hello Can you please tell me what time breakfast starts from? I look forward to your reply Many regards Kevin
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    our Breakfast starts from 06.30am till 12.00pm.
    Kind regards
    Monica

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• Is the poolopen due to coronvirus please?
  
  
  • Tuesday, 28 April 2026
  • yes, the pool yes, the Spa still no! Best Regards. Savo

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• Hi - we are thinking of staying in June. Will the pool be open. Also our flight is not until late at night - is it possible to check out of room but still use the pool? Best,
  
  
  • Tuesday, 28 April 2026
  • Yes, both of the things, as a guest of the hotel you can use all the outlets even on the day of the departure! Best. Savo

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• Hi, I try to book from booking and it show me that something wrong happen and I have to try later the booking take the payment from my bank account
  
  
  • Tuesday, 28 April 2026
  • Dear, reach us directly for any further enquiry. Thank you

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• Hi is the sp back operating?
  
  
  • Tuesday, 28 April 2026
  • Dear Sir,
    Greetings from Hotel VIU Milan!
    I am glad to inform you that all our facilities (Spa, gym and pool) are open again.
    Hoping to welcome you here with us.
    Best regards
    Laura - Front Office Agent

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• Hi is parking on site
  
  
  • Tuesday, 28 April 2026
  • Hi, parking and valet are available in hotel and price is € 38 per night. Thank you. Valentina

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• What time is check in and check out. Is it free to use the pool ?
  
  
  • Tuesday, 28 April 2026
  • from 14.00 check in up to 12.00 check out. Free usage of pool

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• Hi, what time does the pool open/close and how long does it take to get to central station on the train?
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    our pool is open from06:30am to 07:00pm.
    To the central staion it takes 10/15 minutes by car.
    Best regards
    Monica - Guest relations

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• is the spa and pool open
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    good afternoon from Hotel VIU Milan. Our spa and pool are open. The access to spa and gym is with the green pass.
    Looking forward to welcome you, please be so kind to accept our
    Best regards
    Monica - Guest relations

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• Hello how to the prices fluctuate so much from 600 to 4.4K within two days different?
  
  
  • Tuesday, 28 April 2026
  • I'd be pleased to answer you but please, which dates?, what kind of room/arrangemant?, for how many persons, on which occasion?, Sir. can you be more precise?

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• Hi, is the pool open for non-guests?
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    our pool is open just for the Hotel guests.
    best regards
    Monica

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• Do you have a twin room ?
  
  
  • Tuesday, 28 April 2026
  • Dear guest,
    
    I am glad to confirm that we have twin rooms.
    
    Regards
    
    Laura

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• Hello there I was wondering if you do anything for birthdays
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    for birthday we provide cake and prosecco amenities.
    If you wish to organize something else, just feel free to contact us.
    Kind regards
    Monica - guest relations

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• Hi, is late checkout available? Thanks
  
  
  • Tuesday, 28 April 2026
  • Yes upon request and availability, the chek in time is 12:00

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• Is t he spa an pool open now ?
  
  
  • Tuesday, 28 April 2026
  • Yes, they're open.

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• There is parking free ?
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    good morning from Hotel VIU Milan.
    We have parking in our Hotel and it costs Euro 40,00 per day.
    Best regards
    Monica - Guest relations

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• Hello, Will the spa be open 30th Dec -> 2nd Jan??
  
  
  • Tuesday, 28 April 2026
  • yes, the SPA is open daily from 07.00-23.00

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• how many bathrooms family room has ? and if I need connected rooms then which room types to select?
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    our family rooms have 2 bathrooms as are 2 connecting rooms. For reservations you select family room.
    Best regards
    Monica - guest relations

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• Can we pay to use the pool for the day tomorrow?
  
  
  • Tuesday, 28 April 2026
  • Dear Guest, Our pool is open all year long, but is not heated. The access is only fr the hotel guests.

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• hi smoking rooms available
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    good morning. We inform you that we are a non smoking Hotel and we do not have smoking rooms.
    Kind regards
    Monica

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• Do you need to book to use the pool?
  
  
  • Tuesday, 28 April 2026
  • NO, the pool is on exclusive use to our guests available from 07:00-18:30

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• Thank you for confirming that the pool is open. May I ask if it’s heated?
  
  
  • Tuesday, 28 April 2026
  • NO, the pool is not heated is ambient temperature. Thank you. Savo

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• Hi there, is the pool heated and usable in December?
  
  
  • Tuesday, 28 April 2026
  • Hello, no the pool is not heated.

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• Hi! Is pool opened now?
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    with pleasure we confirm you that our pool is open but is not heated.
    Best regards
    Monica

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• Are in your hotels Pets available?
  
  
  • Tuesday, 28 April 2026
  • Yes, we are pets friendly, an additional charge of €80 is applied at the end of the stay!

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• Hello is the spa and pool open? Is the pool heated? ThNk you
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    good morning from Hotel VIU Milan.
    Due to covid restriction spa, pool, gym are still closed. Please be so kind to contact us during next week in order to check if something changes due to new rules.
    Pool is not heated.
    Best regards
    Monica

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• Hi, is the pool currently open? Is it heated?
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    with pleasure >I confirm you that our pool is open. Is not heated.
    Kind regards
    >Monica

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• Buon giorno La piscina è riscaldata?
  
  
  • Tuesday, 28 April 2026
  • Gentile Cliente,
    buongiorno da Hotel VIU Milan.
    La nostra piscina non è riscaldata.
    Restando a disposizione per qualsiasi necessità, colgo l'occasione per porgere
    Cordiali saluti
    Monica - Guest relations

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• Buongiorno, volevo sapere se nelle giornate del 31 Dicembre e 1 Gennaio la spa dell'hotel fosse aperta, se fosse previsto servizio in camera e un menù "speciale" per la cena di capodanno. Grazie mille, Serena Saloni
  
  
  • Tuesday, 28 April 2026
  • Buonasera,
    La informo che al momento, la nostra Spa non è disponibile, come da ultime disposizioni da DPCM.
    In merito a Capodanno, stiamo lavorando sulle soluzioni da poter offrire, per dare delle risposte esaudienti.
    Grazie e un cordiale saluto

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• For the spa I need to pay an extra charges ?
  
  
  • Tuesday, 28 April 2026
  • NO, the Spa is included for all our guests

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• Hi, is the pool heated?
  
  
  • Tuesday, 28 April 2026
  • Dear Guest,
    our pool is not heated.
    Kind regards
    Monica

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• Buongionro, Volevo chiedere se il pool e il spa sono riaperti? Grazie
  
  
  • Tuesday, 28 April 2026
  • Buongiorno,
    la nostra piscina è aperta, mentre la spa come da dpcm è ancora chiusa.
    Cordiali saluti
    Monica

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• Hi, would you accept 1 unvaccinated with proof of a negative test to stay on April 1st. Many thanks
  
  
  • Tuesday, 28 April 2026
  • Dear, we should be able to do so, BUT the official comunication from the Goverment has not been issued and approved yet, Accordingly we cannot still confirm.

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• Hi, is the pool heated? Thanks
  
  
  • Tuesday, 28 April 2026
  • No, the pool is not heated

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• Is the pool and spar open this weekend?
  
  
  • Tuesday, 28 April 2026
  • The pool is open, but it is outside and not heated, The Spa ha daily working hours from 07.30-23.00

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• Hello, my son and his friends are wanting to visit Milan in May to visit a school friend whom lives there. They will not be accompanied by adults but are 16 and 17 years old, with written parental permission, and if its booked by an adult, is this something that you would accommodate? Thank you!
  
  
  • Tuesday, 28 April 2026
  • If you send prior to their arrival the written authorization with a copy of your document attached we can accomodate them. The same has to be received from the parents of your son's friend.

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• Do you have a connected junior suites ??
  
  
  • Tuesday, 28 April 2026
  • no, we do not have connected rooms in this category, only superior.

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• Hi! Si the spa and pool open? If yes, is there a extra fee to use them ? Thank you.
  
  
  • Tuesday, 28 April 2026
  • Hi,
    our gym is open, spa not yet. There is no extra fee.
    Best regards
    MOnica

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• Hello, I need twin beds for two people. Is it available? May 11- May 16.
  
  
  • Tuesday, 28 April 2026
  • You need to check on-line, availability constantly changes, Twin are only in SUPERIOR cathegory

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