What are our guests' most frequent inquiries?

• for 2 adults plus infant 6 months and toddler 3 years can be in a sea view room with additional biycot
  
  
  • Saturday, 26 September 2020
  • Yes it can be in the same room

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• Good evening, May I please ask how to get from the airport to your property?
  
  
  • Wednesday, 14 October 2020
  • We offer transportation via luxury limousine service or minivan from Hurghada International Airport (45 minutes’ drive) for your ultimate convenience.
    Kia Cerato at Euro 41 per 01 way
    Mercedes C180 at Euro 67 per 01 way

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• What are additional charges that might apply
  
  
  • Wednesday, 26 August 2020
  • Kindly note that all rates is subject to taxes and service charge which 28.96% above on the publish room rate.

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• Does the rooms' bathroom have Shatafa??
  
  
  • Sunday, 1 March 2020
  • Dear Guest,
    Thank you very much for your question. Kindly be informed that a bidet hose (shatafa) is available in every room upon prior request. Therefore, please let our team know before your arrival if you need one in order to be installed. We hope to have the pleasure of welcoming you soon and remain with warm regards.
    

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• Is your private beach next to the property or do I need to use a means of transportation to go there?
  
  
  • Tuesday, 10 September 2019
  • We do have a very nice sandy beach 400 meter length inside the property

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• Can i see pictures for the rooms with private beach?
  
  
  • Saturday, 30 May 2020
  • Dear Guest, The private beach of Kempinski is available for all in-house guests and there is no room category including a private beach area.

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• hello is burkini allowed in your hotel ?
  
  
  • Friday, 19 March 2021
  • Dear Valued Guest,
    Thank you for your email.
    Please note that the burkini is allowed at our hotel.

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• What will be the total charges for 1 night including the taxes and service charges in the room seaview?
  
  
  • Sunday, 18 October 2020
  • Dear Sir, Please be informed that you can find availability and rates online. Regards. Reservations Team

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• Lounge access included the unlimited beverages like wine?
  
  
  • Monday, 13 July 2020
  • When booking Laguna Club, non-alcoholic beverages as well as local beer and wine are included from 06:30 - 22:00 for consumption in the Laguna Club.

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• Greetings, The beach is sandy and good for swimming or rocky ?
  
  
  • Thursday, 8 October 2020
  • Dear valued guest, greeting from Kempinski Hotel Soma Bay!
    Thank you for contacting us. please be informed that our beach private and sandy.

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• We are planning to come in the mid of April. How will work kids club and animation for kids?What restaurants are included in half board?Thank you
  
  
  • Friday, 19 March 2021
  • Dear Guest, the Kids Club is open from 10 am to 8 pm for children aged between 3 and 12 years old with different activities. Furthermore, please be informed that half-board includes breakfast and dinner at the main restaurant.

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• Do you have heated swimming pool?
  
  
  • Thursday, 9 January 2020
  • Dear Guest, Thank you for your question and expressed interest in Kempinski Hotel Soma Bay. Kindly be informed that the main pool, the Jacuzzi as well as the Kids pool for our little guests are heated during the winter season. It would be our pleasure to welcome you soon to the Red Sea. Until then we remain with sunny greetings from Soma Bay.

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• Is there a clinic in-house? Any medical facilities outside? Just-in-case??
  
  
  • Saturday, 12 December 2020
  • Yes, there is medical centre near to our hotel

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• Is the spa currently working? (Steam room, sauna and jaccuzi)?
  
  
  • Friday, 5 February 2021
  • Dear Guest, Thank you very much for your question. The sauna and jacuzzi are operating, only the steam room remains closed due to governmental restrictions. For opening times, please contact the hotel directly. Sunny regards, Your Kempinski Team

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• Hello Do you have heated pool and and if yes does it work starting November?
  
  
  • Monday, 26 October 2020
  • Yes, heated pool starting 1st of November

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• I have booked a room for three people. I chose half board, do I get breakfast and dinner for all three? Or do I need to pay extra for the third person
  
  
  • Saturday, 28 December 2024
  • Dear Valued guest,
    
    When booking a room for three adults on a half board basis, breakfast and dinner are included for all three.

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• Is the Wi-Fi available at the moment?
  
  
  • Tuesday, 20 September 2022
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that there is free Wi-Fi at our hotel.

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• Hello, do you have Nespresso or coffee machines inside the rooms?
  
  
  • Sunday, 18 June 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that there is a coffee setup in the rooms but no coffee machines.

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• Hello, do you provide shuttle bus from/ to the airport please? Thank you
  
  
  • Thursday, 21 July 2022
  • Dear Valued Guest,
    Thank you for your message.
    Please note that there is an Airport transfer service from the airport to the hotel at an extra charge.
    Please advise with the flight details (number & arrival time) at least 48 hours prior to arrival.

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• Also, are there any RT-PCR testing facilities for Covid-19 around the hotel? We need to do a test prior to our return home. Thanks!
  
  
  • Sunday, 14 February 2021
  • Please advise us with your mail adress in order to send all information in attachment file.

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• Why some rooms have the note only Egyptians and they are more expensive than the same room without this note
  
  
  • Sunday, 11 February 2024
  • Cause this is a special package for the Egyptian and resident however a valid Egyptian Residency or ID will be required upon check-in

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• hi. is there nice coral beach on the beach of hotel or need to go elsewhere for nise snorkling?
  
  
  • Sunday, 5 February 2023
  • You can enjoy the snorkeling after around 100 m from our beach.

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• is there an all inclusive option ?
  
  
  • Saturday, 20 May 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please be informed that there is no all-inclusive system at our hotel.

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• Is bottled water available daily for guests in Laguna Club rooms?
  
  
  • Friday, 22 January 2021
  • Dear Valued Guest
    Thank you for your message
    Please be informed that the bottled water available daily for guests in Laguna Club rooms

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• How much are umbrellas and beach chairs on the beach?
  
  
  • Thursday, 6 October 2022
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that the umbrellas and beach chairs are free of charge on our hotel beach if you have a room booking.

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• Could I have offer for half board or all inclusive if available Plz
  
  
  • Sunday, 17 July 2022
  • Dear Valued Guest,
    Thank you for your message.
    Please advise us with the preferred traveling dates in order to check rates and availability based on a half-board basis, as there is no all-inclusive system at our hotel.
    Waiting for your kind feedback.

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• What restaurants, attractions, and public transport options are nearby?
  
  
  • Saturday, 8 July 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that there are restaurants, trips, and transport options that can be booked directly at our hotel during your stay.

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• Hi, is there entertainment programs available at night?
  
  
  • Sunday, 14 August 2022
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that there is a daily entertainment program at our Sultan bar.
    For more information, please feel free to write us.

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• When dinner is included, is it only buffet? Or is it a la carte in any venue?
  
  
  • Tuesday, 29 November 2022
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that the dinner is included in half-board basis booking only with our Daily Dinner buffet with live-cooking stations at The View Restaurant (Excluding Beverages).

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• how many restaurant do you have? are all tye restaurant included in Laguna Club booking? do you do special arrangement for anniversaries?
  
  
  • Thursday, 18 February 2021
  • Dear Valued Guest,
    There is 01 Restaurant buffet for breakfast & dinner and 01 for lunch a la carte restaurant.
    There is a special arrangement for anniversaries.

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• Hi! Do you ask for a marriage certificate at check-in?
  
  
  • Sunday, 14 February 2021
  • Dear Valued Guest,
    Of course a marriage certificate requested for Egyptian and resident upon arrival.
    

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• Hi, do you have a private pool?
  
  
  • Thursday, 11 March 2021
  • Dear Valuable Guest,
    
    Warm greetings from Kempinski Hotel Soma Bay,
    
    Kindly be informed that we do not have a private pool all the pools are sharing with the guests.
    
    Best regards,
    
    Your reservation team

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• Hi, Is there a sea view for this option?
  
  
  • Friday, 24 May 2024
  • Dear valued Guest,
    
    Kindly note that Laguna Club Rooms are Sea View Rooms With Lounge Access

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• Hi, Is the shark issue on Hurghada beaches has come to a conclusion?, Is your beach safe?
  
  
  • Tuesday, 2 August 2022
  • Dear Guest, kindly be informed that as per the last governmental instructions, all activities are allowed.
    Regards, Kempinski Soma Bay Team

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• what is children policy regarding free kids??
  
  
  • Saturday, 4 May 2024
  • Child till 5.99 years, free accommodation and meals based on the same booked meal plan
    
    

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• Hello if i Book 2 Rooms for alltogehther 2 adults and one child can we have them with connected Doors on the 3th floor? Best regards Alexander
  
  
  • Tuesday, 23 January 2024
  • Dear valued guest
    
    Kindly be informed that Room allocation request will be noted on a very high priority basis however it remains subject to hotel availability upon arrival.

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• Hi, doses the sea view room 39m fit for 3 adults and 2 children (3 years and 4 years)?
  
  
  • Thursday, 27 April 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Kindly be informed that 1 room can not accommodate the family and must book 2 rooms as the maximum capacity per room is 3 adults only with 1 extra bed size of 80cm*180cm in the room.

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• Can an Egyptian present their birth certificate for Egyptian rates?
  
  
  • Tuesday, 25 April 2023
  • Dear Valued Guest,
    Kindly be informed that the Egyptian birth certificate is not accepted and there must be a valid Egyptian ID or residency in order to apply Egyptian and resident rates.

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• Hi, we want to come for 8 nights in October with our 2 boys (9yr old and 13 yr old) - we want the kids to be in the same room. Which room shall we book? Thanks
  
  
  • Saturday, 1 April 2023
  • Kindly be recommended to book a Family Room as we are unable to accommodate family in a normal room.

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• appreciate if you can confirm if unmarried foreigner couples can stay in one room
  
  
  • Saturday, 1 April 2023
  • Kindly be informed that it is allowed as per the Egyptian Law.

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• I want to book for myself, husband & 2 children (6,8). My children are not old enough to have a room by themselves. Which room do you suggest?
  
  
  • Sunday, 26 June 2022
  • Dear Guest, kindly be informed that we are unable to accommodate the whole family in 1 room and may check for the connected rooms option. Please send us a direct request with details and we will get back to you.
    Regards,
    Reservations Team

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• What kind of food is available for babies? (11months)
  
  
  • Thursday, 31 August 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Kindly note that you can meet our Ex. cheif once arrive at the hotel to arrange the child's meals.

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• Is Borkini allowed?
  
  
  • Wednesday, 6 July 2022
  • Dear Guest, Yes. It is allowed.
    Regards,
    Reservations Team

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• Hi, I would like to book a room for 2 adults and 3 children. The children are too old for cots but too young to be in a room by themselves. Do you have rooms big enough to accommodate all 5 of us? Say one double and 3 single beds - preferably in an adjoining or 2 bed-roomed room. Thanks!
  
  
  • Wednesday, 5 August 2020
  • Dear Guest,
    Thank you very much for your question. For booking requests, please send us a private message or kindly contact the hotel directly. It would be our pleasure to welcome you soon. Sunny regards, Your Kempinski Team

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• Is there a heated pool in December? and is there a kids' pool or splash pad?
  
  
  • Wednesday, 19 November 2025
  • Currently, our main pool is heated, and the temperature ranges between 26 and 27 degrees Celsius. In December, we will have a heated pool during the winter; however, we don't know yet which one will be heated, as it depends on the weather.

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• Did you have all inclusive offer ? How much you will add for the all inclusive?
  
  
  • Wednesday, 5 February 2020
  • Dear Guest,
    Thank you very much for your question. We would like to kindly inform you that the hotel offers a kind of limited all-inclusive option with the Laguna Club concept. In addition to enjoying your breakfast, lunch and dinner in the private atmosphere of an exclusive lounge, you will be offered a daily afternoon tea and homemade chocolate pralines in the evening. Furthermore, you may choose from a selection of local alcoholic and non-alcoholic beverages from 06:30 to 22:00 to be consumed in the Laguna Club only.
    If you would like to book access to the Laguna Club, kindly refer back to our Reservations department or simply book the Laguna Club Room category. We hope to have the pleasure of welcoming you to the hotel soon and remain with sunny regards.

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• My daughter has avery small turtle it doesn’t move and always in abox i need to bring with me pls advise
  
  
  • Thursday, 24 August 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that pets are not allowed at our hotel.

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• Hi, can a double room accommodate 2 adults and kids (2yrs and 8 yrs) also what is the half board rate for children
  
  
  • Monday, 14 August 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please advise us with the traveling dates in order to check rates and availability accordingly.
    The maximum capacity per room is 2 adults +1 child with 1 extra bed in the room size 80cm*180cm

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• Is it allowed to swim at your beach or does it have any restriction? Can I bring my one year old son in the beach with me or is adult only?
  
  
  • Monday, 22 May 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that it is allowed to swim at our beach and you can bring your one-year-old child to the beach.

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• Hi, do you have a heated swimming pool?
  
  
  • Friday, 19 March 2021
  • Dear Guest, During the winter months, the spa pool as well as the kids pool and the two jacuzzis in the wellness area are heated. Best regards, Your Kempinski Team

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• Is early check-in available, and how much does it cost? Our flight is arriving in Hurghada at 1 am.
  
  
  • Sunday, 30 June 2024
  • Dear Valued Guest,
    Thank you for your question.
    Please note that our check in time is 03:00 PM and the arrival at 01:00 AM considered extra night.

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• Hallo, i need to know if the tennis court with charge or not?
  
  
  • Sunday, 16 July 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that there is a tennis court available at our hotel with advanced booking at an extra charge.

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• Is there an aqua park?
  
  
  • Wednesday, 20 July 2022
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that there is no aqua park at our hotel.

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• Aqua park is away from ur hotel
  
  
  • Wednesday, 20 July 2022
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that there is no aqua park at our hotel.

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• We were guests in a suite incl. Laguna Club in Oct 2021. Do you have Laguna Club rooms in the weeks Mid-Oct to Mid-Nov 2022 for 2 Pers. Melk Lehner
  
  
  • Sunday, 26 June 2022
  • Dear Mr. Lehner, Thank you for your interest once again in our hotel. Please send a direct request in order to send you an offer.
    Regards,
    Reservations Team

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• Hello, first time visiting your hotel, how is the beach like in your resort, is the water shallow?
  
  
  • Monday, 20 June 2022
  • Dear Valued Guest,
    Thank you for your message.
    Please note that we have a private Sandy beach about 400 meters.
    For anymore enquiries, please feel free to reply to us.

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• My twins are almost 2 years old. I’m ok with 2 single beds I already added twins to my search. Can I book the resort view room? Any additional payment
  
  
  • Tuesday, 5 March 2024
  • Dear Valued guest
    
    Please note that we can add 1 baby cot for free in the room as the room size is 39 sq2.

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• Hello,We will be at Safaga port would you have a day pass for your resort? What would be the cost and what amenities would it include?
  
  
  • Saturday, 7 March 2020
  • Dear Guest,
    Thank you for your question and expressed interest in Kempinski Hotel Soma Bay. Kindly be informed that the price for beach and pool use for one day amounts to EUR 25,- per person including the use of one towel and a bottle of water (0.6l). We recommend requesting the hotel availability one day prior to your arrival. We hope to have the pleasure of welcoming you soon and remain with warm regards.
    

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• Do resort view room, has a balcony on which floor are the rooms located do upper floors have elevator access
  
  
  • Saturday, 20 May 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that resort view rooms are located on the ground floor not the upper floor.

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• is the hot tub in the spa free or with a charge?
  
  
  • Saturday, 13 May 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please note that the hot tub in the spa with an extra charge.

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• Can I pay with Apple Pay?
  
  
  • Wednesday, 13 December 2023
  • yes you can

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• Are unmarried couple allow to stay in one room .. Egyptian and none Egyptian couple ???
  
  
  • Monday, 14 August 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please be informed that the Egyptian-stamped marriage certificate must be requested upon check-in.

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• why is it a mini stay if 5 nights? I only need three nights
  
  
  • Monday, 5 June 2023
  • Dear Guest,
    Due to high demand during peak periods, we have set a condition of minimum length of stay.
    Thank you for your kind understanding.

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• Hello, Do you have a la carte restaurants? And which cuisine types you serve? Also how much the dinner per person in open buffet? Thanks
  
  
  • Thursday, 18 August 2022
  • Dear Guest,
    Kindly be informed that we have ala carte restaurant serving Asian cuisine.
    Dinner buffet charge is EGP 750 per person (prices are subject to change)
    Best Regards,
    Kempinski Soma Bay Team

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• Is there heated pool ?
  
  
  • Saturday, 23 January 2021
  • yes the pool is heated

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• Is bourkini swimming suite allowed?
  
  
  • Tuesday, 26 March 2024
  • Yes, it is allowed

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• What about half board ??
  
  
  • Wednesday, 16 August 2023
  • Dear Valued Guest,
    
    Kindly be informed that Half-Board includes our Daily Breakfast buffet at our live cooking stations at The View Restaurant.
    
    Daily Dinner buffet at our live cooking stations at The View Restaurant (Excluding Beverages)

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• are your pools heated?
  
  
  • Saturday, 11 March 2023
  • Kindly be informed that we have 2 heated pools the first is in our spa center and the second is the kids' pool.

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• Sorry for not being specific, so the marriage certificate is only necessary for the Egyptian couples?
  
  
  • Sunday, 14 February 2021
  • Yes the marriage certificate is only necessary for the Egyptian couples

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• Hello, How far is riding horses from the hotel and how much does it costs?
  
  
  • Saturday, 11 October 2025
  • The Jasmine Horse Stables are located very close to the main entrance of Soma Bay.
    
    A typical 1.5-hour ride (desert or beach) starts around 45 EUR per person, and a private tour for 2 hours is 69 EUR, including the transfer.

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• hi do you have a villa for 6 persons?
  
  
  • Saturday, 8 July 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please be informed that there are no villas at our hotel only rooms and suites.

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• Do u have a heated pool
  
  
  • Sunday, 29 November 2020
  • Yes, in the Spa area

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• We just booked our stay for the 9th of March until the 14th of March. Could you please let us know how much the airport shuttle costs?
  
  
  • Wednesday, 5 February 2020
  • Dear Guest,
    Thank you very much for your question. First of all, we are delighted to read that you have already booked your stay with us. Regarding the prices of the airport transportation, we would like to kindly inform you that the price for each shuttle varies according to the car type. For further information, kindly refer back to our Reservations department in order to receive a full price list of all options. We are already looking forward to host your upcoming vacation and remain in the meantime with sunny regards.

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• we are looking to come to your place but have v strict dietary requirements. ie vegan and no refined sugar and no hydrogenated oil is that possible
  
  
  • Thursday, 20 April 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please be informed that all of your dietary requirements can be arranged upon your arrival at the hotel.

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• Hi, Is there a baby stroller available for rent during my stay?
  
  
  • Tuesday, 21 June 2022
  • Dear Valued Guest,
    Thank you for your message.
    Please note that there is no baby stroller for rent at our hotel.
    For any more inquiries, please feel free to write us.

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• The policy is 12 yrs+ with extra charge,when I apply for my 2 kids below age I am charged with extra fees.. so shall I apply for 2 adults only?
  
  
  • Sunday, 6 August 2023
  • Dear Valued Guest,
    Please add the children ages in order to find the correct room rate.

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• Hi sir, I was wondering if this offer is full inclusive or not? best regards, Eslam Soudi
  
  
  • Wednesday, 10 May 2023
  • Dear Mr. Soudi,
    Thank you for your reply.
    Kindly be informed that there is no all-inclusive system at our hotel but there is Half board & full-board options.

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• How large is the double bed?
  
  
  • Saturday, 27 February 2021
  • Dear Valued Guest
    Warm greeting from Kempinski Hotel Soma Bay.
    Thank you for preferring our hotel for your upcoming valued vacation.
    Please be informed that the Large bed size is 2.10 metter * 2 metter.

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• do you serve open buffet or ala carte set menu?
  
  
  • Saturday, 6 January 2024
  • Dear Guest,
    Daily Breakfast buffet with live-cooking stations at The View Restaurant.
    Daily Dinner buffet with live-cooking stations at The View Restaurant (Excluding Beverage)“dinner includes food only beverages will be charged as per consumption”

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• Do you offer childcare (2/3 years old) and kitesurfing?
  
  
  • Wednesday, 10 August 2022
  • Dear Valued Guest,
    Thank you for your message.
    Please note that there is a babysitting service (on request 24 hours in advance, at a supplement, subject to availability)
    Kindly be informed that there is a kitesurfing center at soma bay.

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• Do you have animation team
  
  
  • Sunday, 10 July 2022
  • Dear Guest, kindly be informed that we do not have an animation team, however we do have a daily entertainment program with our recreation team.
    
    

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• Hi there, how good is the internet as I need to make a teams call back to the uk on one of my days? Thanks
  
  
  • Thursday, 18 July 2024
  • Free wireless Internet connection with speed 10 MB is available in public areas and guestrooms (maximum 5 devices).
    High speed voucher, per 12 h with speed 20 MB at 4 EUR for 2 devices and per day with speed 20 MB at 7 EUR for 2 devices.

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• is there is any difference when u mention " superb breakfast" and " breakfast " ?
  
  
  • Thursday, 4 May 2023
  • We are serving only one buffet breakfast at the main restaurant which includes juices and hot drinks.

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• hi are the rooms in the hotel complex inside or are they separate room outside of the hotel
  
  
  • Sunday, 12 May 2024
  • the rooms in the hotel are complex inside

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• hello?how can I go to the Luxor if I live here?
  
  
  • Tuesday, 14 November 2023
  • Transfer to Luxor can be arranged either by Bus from Hurghada/ Safaga or by private limousine service.

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• Hi, do you have all inclusive packages?
  
  
  • Wednesday, 28 June 2023
  • Kindly note that our main meal plan in the hotel is half board (breakfast and dinner buffet)

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• Hello, Do u have protein bar in your fitness center
  
  
  • Monday, 20 June 2022
  • Dear Valued Guest,
    Thank you for your message.
    Please note that there is no protein bar at our fitness center.
    For anymore enquiries, please feel free to replt to us.

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• Hello I have 3 children, one is 4 months old, one is 2 years old and one is 8 years old, which room we should book for stay in together( in one room)?
  
  
  • Sunday, 6 April 2025
  • Dear valid guest,
    Greetings from Kempinski Hotel Soma Bay.
    regarding your concern kindly note that the maximum capacity in our rooms is 3 persons either 2 adults 1 child or 1 adult 2 children.
    We are looking forward to welcoming you to our hotel soon

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• Hello, we would like to reserve our vacation, except this time we have a dog which will accompany us: He ist very small (Chihuahua/Pekinese), clean and well behaved. :) Will it be possible to make a reservation? Many regards.
  
  
  • Tuesday, 26 March 2024
  • Dear valued Guest,
    
    Please note that it's not allowed for any pets at the hotel.

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• Hello, How many restaurants are there at the Hotel? Is Shisha available?
  
  
  • Wednesday, 9 August 2023
  • Dear Valued Guest,
    Thank you for your reply.
    Please be informed that Shisha is not available at our hotel and there are 4 restaurants for dining.

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• Do you have connecting rooms? Like two rooms with a door in between ?
  
  
  • Wednesday, 12 February 2025
  • Dear Valued Guest
    Kindly be informed that we have connecting rooms but it's a very limited units so it depends on hotel availability in the requested period

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• why almost all of the comments and reviews are talking about the poor dinner varieties and drinks are not served during the dinner???? is it true ?
  
  
  • Friday, 22 September 2023
  • We offer a wide range of international and national dishes, rotated weekly, impressing the majority of our guests. Fresh, high-quality food is our priority. Drinks are not included during dinner for half-board guests, with an additional charge.

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• hi, does a room accommodate 2 adults and a 2 yr old and a 4yr old. and will it cost extra or not for the children
  
  
  • Sunday, 11 February 2024
  • Children who are younger than 6 years old are free of charge
    
    

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• Do you offer free hotel van pick up from the airport ? If not free, How much is the rate for Egyptians and in egyptian pounds ?
  
  
  • Thursday, 18 August 2022
  • Dear Guest, kindly be informed that transfer service is with extra charge. Please send us directly.
    Best Regards,
    Kempinski Soma Bay Team

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• can rooms with twin beds be requested as king bed?
  
  
  • Wednesday, 4 October 2023
  • Dear Valued Guest
    
    Kindly be informed that we can join the twin beds together to be a king-size bed
    
    

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• Is it possible to have breakfast, lunches and dinners included?
  
  
  • Thursday, 18 August 2022
  • Dear Guest,
    Kindly be informed that our rate packages are either bed & breakfast or half board basis.
    Best Regards,
    Kempinski Soma Bay Team

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• Half board price please
  
  
  • Monday, 26 August 2024
  • The breakfast for 1500 EGP per adult per meal (Daily buffet breakfast at The View Restaurant,
    Beverages are excluded in dinner)
    The dinner for 2500 EGP per adult per meal (Daily buffet dinner at The View Restaurant,
    Beverages are excluded)

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• Is there no an all inclusive option
  
  
  • Friday, 28 June 2024
  • Dear Valued Guest.
    
    Kindly be infomred that we do not have an all-inclusive system, our base is half board (breakfast and dinner)

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• ll book 2 rooms 1-will i be able to go to Laguna Club with my kids 16,13,3? 2-all inclusive means what? 3-how many pools? 4-buffet or a la cart?
  
  
  • Thursday, 18 February 2021
  • Dear Valued Guest,
    Please be kindly informed that the Laguna Club Lounge is closed till further notice.
    There are 03 Pools at our hotel and 01 Kids pool.
    There is 01 Restaurant buffet for breakfast & dinner and 01 for lunch a la carte.

  ---

• Hello is it possible to make an early check in? It starts at what hour? There will be extra charges?
  
  
  • Thursday, 30 June 2022
  • Dear Valued Guest,
    Thank you for your message.
    Please note that the check-in time is 03:00 PM room assignments prior to this time are subject to availability.
    We can offer Early check-in from 06:00 AM till 11:00 AM at extra charge of EUR 10 per hour.

  ---

• Hello Property offers all inclusive or not?
  
  
  • Sunday, 10 January 2021
  • Dear Sir / Madame,
    
    Warm greetings from Kempinski Hotel Soma Bay!
    
    Kindly be informed that we do not have all inclusive formula in our hotel.
    
    Best regards,
    Awad Helal
    Reservations Department

  ---

• How and when do I pay?I am Egyptian and I need to pay in EGP currency not in dollars. it's not clear as when I book then it comes in dollars and they said you will pay according to the exchange rate. please clarify.
  
  
  • Sunday, 28 April 2024
  • Dear Valued Guest,
    Please advise us with your booking number in order to check accordingly.
    Looking forward to hearing from you soon.

  ---

• Hi there, I will arrive at the airport at 10:30 pm. I wonder if it is possible to order room service after check-in. What is the latest time for food? Or if there is any other place where I can have food?
  
  
  • Saturday, 27 May 2023
  • Kindly be informed that your stay will start with dinner and we have room service through which you can order food with additional charges as per your choices

  ---

• We are couple from saudi arabia can we stay in one room ?!
  
  
  • Tuesday, 9 August 2022
  • Dear Guests, kindly be informed that it is allowed as per the Egyptian government laws.
    Regards, Kempinski Soma Bay Team

  ---

• Hello Do you accept having 2 children (4yr and 7yr old) and 2 adults in 1 room? Thank you
  
  
  • Friday, 28 March 2025
  • Kindly note that 2 adults and 02 children can be accommodated in 01 Room as an exception

  ---

• Property no
  
  
  • Monday, 24 March 2025
  • Dear Valued Guest
    
    Please clarify your request to reply

  ---

• Which airport is close to hotel
  
  
  • Wednesday, 20 September 2023
  • Kindly be informed that Hurghada Airport is the nearest airport to the hotel is about 45 KM from the hotel

  ---

• Baby sitting service available ( august ) and the cost per hour plz ??
  
  
  • Monday, 1 August 2022
  • Dear Guest, kindly be informed that baby sitting service is available at EGP 400 per child per hour. Advance booking is required and upon availability. Regards, Kempinski Soma Bay Team

  ---

• May I book this room for 3 adults (mom + daughter & son) without the need of extra bed? And will it be the same rate as double?
  
  
  • Thursday, 3 August 2023
  • Kindly note that maximum occupancy in a room is 3 persons and different rates will be applied as per the occupancy.

  ---

• Dears, Isnt there a full board or all inlcusive package plz?
  
  
  • Sunday, 26 June 2022
  • Dear Guest, kindly be informed that we do not have all inclusive formula and full board can be added as supplement. Lunch is served 3 courses only.
    Regards,
    Reservations Team

  ---

• Hi is it possible to get a cot in a room for a baby?
  
  
  • Friday, 1 March 2024
  • Dear valued Guest,
    
    Kindly note that our maximum occupancy in the room is 2 adult + 1 child under 12 yaers old and 1 baby cot or extra bed (size 80 cm * 180 cm) will add for the child.

  ---

• Hi there, my flight to leave hurghada is 9pm, can I stay in the hotel for the day and is there any shower room to use?
  
  
  • Saturday, 1 April 2023
  • Kindly be informed that check out time is 12:00 noon and shower can be in the spa till 19:00

  ---

• ?Are non-Egyptian non-married couple allowed
  
  
  • Thursday, 27 June 2024
  • non-Egyptian unmarried are allowed

  ---

• When you say "Includes limited spa access", are you referring to the in-resort spa or the Cascades?
  
  
  • Saturday, 5 October 2024
  • the in-resort spa

  ---

• What is the full board including?
  
  
  • Saturday, 23 March 2024
  • Dear Valued guest
    
    Full board meal is a 3-course set menu Lunch at Al Mar Restaurant for an extra supplement per adult and per child between 6 till 12 meal. (Food only, beverages are not included)

  ---

• I want to enquire about the option of all enclusive
  
  
  • Thursday, 25 February 2021
  • Dear Valued guest,
    Please note that there is no all inclusive system at our hotel
    There is half borad abd full board basis.

  ---

• Can i book a 1 room for 2 adults and 2 kids age 9 years old for both to stay in 1 room ?
  
  
  • Sunday, 25 August 2024
  • you have to book 2 rooms

  ---

• Hii .. what does it means for booking double room , breakfast and down to it ( for half-board 1540 EGP .. this amount is for the 1 or 2 adults ) ?
  
  
  • Sunday, 6 August 2023
  • Dear Valued Guest,
    Please be informed that the rate is per room per night

  ---

• Hello so guys have a babysitter service available at the hotel ?
  
  
  • Tuesday, 12 September 2023
  • Dear Valued Guest,
    Please be informed that the babysitter service is available at our hotel at an extra charge with advanced booking.

  ---

• Hello, is there a heated outdoor pool, and if so, at what temperature, please?
  
  
  • Sunday, 5 February 2023
  • Kindly be informed that our Spa pool is now heated and temperature is approximately 27

  ---

• Hi, do you have king bed room ?
  
  
  • Friday, 14 April 2023
  • Kindly be informed that we have a king bed in the rooms (size is 200 cm * 210 cm).

  ---

• Hi, I’m trying to book for 5 people. It says “half board 39 GBP”. Is this per person or per room or per night?
  
  
  • Friday, 12 July 2024
  • Dear valued Guest,
    
    Kindly note that the maximum occupancy in the room is 3 adults and will add (1 extra size 80 cm * 180 cm) bed for third person.

  ---

• ???? ??? all inclusive?
  
  
  • Monday, 29 August 2022
  • the hotel has half board basis only

  ---

• Mini Pets allowed?
  
  
  • Monday, 16 November 2020
  • Pets are not allowed at our hotel.

  ---

• Does the property has any kids club or kid's waterpark?
  
  
  • Saturday, 8 August 2020
  • we have a kids club not kids water park

  ---

• do you have an adults only area? and can I book all inclusive to include alcohol?
  
  
  • Wednesday, 15 February 2023
  • Kindly be informed that we have an adults only area on the beach.
    We have also Laguna Club Lounge for adults and children as of 7 years old only.
    Laguna Club Lounge is for Laguna Club Rooms and Suites bookings only.

  ---

• hello, do you have a kids club for 2 y.o? if yes what are the conditions? price, opening hours etc
  
  
  • Monday, 15 May 2023
  • Kindly be informed that our kid's club is for children from 3 years old and for children less than 3 years old there will be an extra charge for babysitting 25 EUR per hour.

  ---

• is it correct that the room rate is 50% more expansive for 2 adults + 1 baby vs 2 adults in September for 1 resort room?
  
  
  • Friday, 24 March 2023
  • Kindly be informed that the rate for 2 adults is the same for 2 adults + 1 child below 6 years old.

  ---

• Do you have diving center, and what is the cost per dive, and equipment rent?
  
  
  • Wednesday, 20 May 2026
  • There are two Diving Centres in Soma Bay: the Orca Dive Club next to The Breakers Hotel (reachable with a shuttle for free in just a few minutes) or the Robinson Diving Centre directly next to the hotel. For prices, please contact the hotel directly

  ---

• Hello, Are Kempinski restaurants reserved for guests only, or are non-guests allowed to dine at the facilities?
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question. If you stay in Soma Bay and would like to dine in one of our outlets, we would be happy to welcome you. Please reserve a spot prior through our reception.

  ---

• Hello, how far is the beach from the hotel?
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, kindly be informed that the hotel is located directly on the beach and we have a private 400 m beach.

  ---

• Are beverages included during breakfast and dinner no extra charge?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your email.
    Please note that Daily Breakfast is served at our live cooking stations at The View Restaurant.
    Daily Dinner served at our live cooking stations at The View Restaurant (Excluding Beverage)

  ---

• Is there a shuttle bus from hurghada airport
  
  
  • Wednesday, 20 May 2026
  • Thank you very much for your question. The hotel does offer an airport transfer with different vehicles. For prices and arrangements, please contact the hotel concierge directly.

  ---

• Need two rooms
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Please advise us with your travelling dates in order to check accordingly.

  ---

• you don't have all inclusive offer
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your email.
    Please be informed that there is no all-inclusive system at our hotel.

  ---

• Hi, do you have private pool?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    please note that there is no private pool at our hotel.

  ---

• Do you have any excursions Available ?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your message.
    Please note that there are excursions available at our hotel with advanced booking.

  ---

• Hello, Why there are no pictures of the beach? Can you please add some pictures? I believe other guests and I, would like to see the beach and make sure it is not rocky or steep.
  
  
  • Wednesday, 20 May 2026
  • Thanks for the hint! We added 10 new beach pictures - please also check out our Social Media channels for more pictures. With kind regards, Your Kempinski Team

  ---

• Hi, do you offer a shuttle service to the diving centre Orca Dive? Is it for free or paying?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your email.
    Please note that there is a free shuttle bus from our hotel to the diving center free of charge upon your request.

  ---

• Is there a safe box in hotel rooms ?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for preferring our hotel for your upcoming valued vacation.
    Please note that there is a safe box in the rooms at our hotel.

  ---

• Hello, Is there a coral reef accessible by swimming from the beach?
  
  
  • Wednesday, 20 May 2026
  • Yes, it is near by 100 m distance from the beach

  ---

• pets allowed?
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question. Unfortunately, the hotel does not allow any kind of pets and we kindly hope for your understanding. With kind regards, Your Kempinski Team

  ---

• Burkini allowed any pool ?
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question! Burkinis are certainly allowed in our pools if made out of a swimming suit material. We hope that you will enjoy your stay with us. With kind regards, Your Kempinski Team

  ---

• Hi - do you have wifi in the rooms? - How do I arrange for a PCR test at the end of my holiday as I need that to get back into South Africa.
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your email.
    Please be informed that there is wifi in the rooms.
    Two days prior to your departure, please request a PCR test from our reception team in order to arrange accordingly.

  ---

• Hi Do you have scuba diving center within the property?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your email.
    Please note that there is a diving center near to the hotel.
    For more information, please feel free to contact us.

  ---

• Did you have heated pools?
  
  
  • Wednesday, 20 May 2026
  • Yes, we have one heated pool

  ---

• Hello is it possible to do à PCR test close to the hôtel for our return home? Many thanks
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question. All guests have the opportunity to make a PCR test appointment directly at the hotel. For prices and reservation, please contact the reception.

  ---

• Do you have aqua park? Interconnected rooms available?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your message.
    Please note that there is no aqua park at our hotel but there are Interconnected rooms at our hotel subject to availability upon arrival.

  ---

• Hi, my husband and I are about to visit in January. Wondering if all the pools are heated during that time of the year? Thank you in advance! Regards
  
  
  • Wednesday, 20 May 2026
  • Yes, one of our pools is heated

  ---

• Do you have a heated pool?
  
  
  • Wednesday, 20 May 2026
  • Yes, we have one pool heated

  ---

• Do you have animation team or any entertainment?
  
  
  • Wednesday, 20 May 2026
  • Thank you very much for your question. The hotel does not have an animation team as it is our intention to provide an relaxing ambiance. Certainly, you may attend an array of leisure activities or book other (water) sports activities of your choice.

  ---

• What about neqab ? Is it allowed in this hotel ?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your email.
    Please be informed that the niqab is available at our hotel.

  ---

• We will need to get a Covid test done before returning home. Can this be arranged through the hotel?
  
  
  • Wednesday, 20 May 2026
  • Thank you very much for your question. The hotel does offer the option to conduct a PCR test directly in the hotel. For further information and an appointment, please contact our reception team upon arrival.

  ---

• Is it okay to upgrade my reservation when i arrives hotel, i wanted to add dinner meals as i did not add them while booking
  
  
  • Wednesday, 20 May 2026
  • Thank you very much for your question. If you booked a stay with only bed and breakfast, dinner can certainly be added occasionally or for your entire stay. To do so, please contact our reception while you are with us.

  ---

• May we go snokling not diving and see colored fish in the sea ?
  
  
  • Wednesday, 20 May 2026
  • Yes, of course you can

  ---

• Can I leave the kids in the kids area with Adult supervision provider by the hotel?
  
  
  • Wednesday, 20 May 2026
  • Thank you very much for your question. The hotel offers a supervised Kids Club which is open daily from 10 am to 9 pm for children aged between 3 to 12 years. For our younger guest, we also offer a babysitting service against extra charge.

  ---

• why I don't get the 10% discount
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, If you mean Genius discount, please contact Bookingcom team

  ---

• The rooms have an iron for clothes ?
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question. Upon request, we will place an ironing board in your room. Therefore, please contact our colleagues while you are staying with us. We are looking forward to welcome you soon!

  ---

• hi, do you have a room to accommodate 3 adults? thanks
  
  
  • Wednesday, 20 May 2026
  • Dear Guest,
    Thank you for your message.
    Please note that there will be 1 extra bed in the double room for the third adult
    The room size is about 40sq meters, and the extra bed size is 100cm* 180

  ---

• Breakfast and dinner are served as open buffet or set menu , please?
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, breakfast and dinner are served as buffet

  ---

• How can I include access to the laguna club in my booking?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your email.
    Please be requested to booking Laguna Club room or Suite in order to get the Laguna Club lounge benefits.

  ---

• What is the difference between the lagoon view room and the lagoon view room for egyptian only.
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question. The difference is that "Egyptian Only" offers are providing resident rates, meaning that rooms can only be booked for a certain rate if you can provide an Egyptian Residency. The rooms themselves are the same.

  ---

• What is the difference between the lagoon view room and the lagoon view room for Egyptian only?
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question. The difference is that "Egyptian Only" offers are providing resident rates, meaning that rooms can only be booked for a certain rate if you can provide an Egyptian Residency. The rooms themselves are the same.

  ---

• Hi, is your fitness centre open? What're the operating hours please?
  
  
  • Wednesday, 20 May 2026
  • Yes, it is open from 07:00 till 20:00

  ---

• Hi! How far from the hotel to golf course? Thanks for letting me know. K.L
  
  
  • Wednesday, 20 May 2026
  • 10 - 15 minutes with free on-call shuttle bus service

  ---

• What r the mornings & night activities for kids? Do u have kids area, animation show, mini disco…? What sort of entertainment do u have?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your email.
    Please find this link for more information about the kids club and kids activities.
    (https://www.kempinski.com/en/soma-bay/hotel-soma-bay/hotel-facilities/kid-friendly/)

  ---

• Hi, please advise the lunch cost per person
  
  
  • Wednesday, 20 May 2026
  • Dear Guest,
    Thank you for your email.
    Please note that the Lunch supplement: 3-course set menu at Al Mar Restaurant at EGP 550 per person per meal. (Food only, beverages are not included).

  ---

• Hello, I want to book through booking.com for 2 adults and 2 kids 4 years and 9 Months, , when I try to book through booking.com it shows me that i need 2 rooms , but actually we need only one room, where could i find a family room ? travel Dates are 13/9 to 20/9 thank you
  
  
  • Wednesday, 20 May 2026
  • You can add 1 child in the booking the other one we will added in the hotel with no charge

  ---

• Hi, We are a family, 2 adults, 2 children (6years and10 years) can they stay with us for free? all the options you have are 2 adults and 1 child only
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you.
    Please note that only 02 children can stay in the room with 01 extra bed size (100 cm* 180 cm)
    1st child under 6 years old & 2nd child between 6-11.99 years old.
    if the 2 children are older than 6 years we book 2 rooms

  ---

• Hello, do you have connecting rooms?
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, kindly be informed that connected rooms are available in normal room types and request remains subject to hotel availability

  ---

• Hi, i wanted to have a tomantic dinner by the sea for a birthday celebration, is this available? How much it cost?
  
  
  • Wednesday, 20 May 2026
  • Currently, the prices for a Romantic Dinner on the beach amount to EUR 80 per person if hotel guest on half board basis. The availability depends on the day, for bookings please contact our Guest Relations Team.

  ---

• You have aqua park ?
  
  
  • Wednesday, 20 May 2026
  • Dear guest,
    
    unfortunately, we don't have Aqua Park.

  ---

• What is included in half board?
  
  
  • Wednesday, 20 May 2026
  • Dear Guest,
    Daily Breakfast buffet with live-cooking stations at The View Restaurant
    Daily Dinner buffet with live-cooking stations at The View Restaurant (Excluding Beverage)
    “dinner includes food only beverages will be charged as per consumption”

  ---

• Is there snorkeling at the beach?
  
  
  • Wednesday, 20 May 2026
  • Thank you very much for your question. Soma Bay has several reefs along the shoreline, one of which you will find directly in front of the hotel. In Soma Bay, you will also find a jetty which leads to another perfect snorkelling and diving spot.

  ---

• I there is all-inclusive program? Because what is in Booking is Breakfast Only program
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question. There is no traditional all-inclusive concept but additionally to half-board, there are full-board supplement alternatives. The breakfast (7:00 to 10:30 am) includes a buffet, fresh juices, hot drinks and water.

  ---

• Can I book all inclusive?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your email.
    Please note that there is a limited all inclusive system at our hotel if you booked a Laguna Club Room or Suite Booking, you will get an access to the club lounge.

  ---

• When exactly do you start heating the pools?? Are they heated during November??
  
  
  • Wednesday, 20 May 2026
  • Kindly be informed that pool is currently heated

  ---

• Hi, We are a family of 4, the children are 6 and 1 years old, everytime I do the search I only have the option for two rooms but actually all I need is one room for the 4 if us. Appreciate if you can clarify. Thanks.
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, you can book 1 room for the family however only 1 extra be can be added

  ---

• Do you offer nanny service for a couple of 1 year old twin toddlers? What cost? Is it possible to have two cots in one room for our twins?What Cost?
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question. The cost per child per hour amounts to EGP 400 - if there are two kids at the same time, we offer a special price for a total of EGP 600 per hour for two kids. Two baby cots in one room are included and free of charge.

  ---

• Do you have a tennis court and do you have a fully equipped gym ?
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, kindly be informed that gym and tennis court is available.

  ---

• Do you have all inclusive
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question. The hotel does not offer a traditional all-inclusive option as it follows a half-board conept, but there are other alternatives as well as full board supplements. For more information, please contact our reservation team.

  ---

• I would like to reserve 2X resort view rooms , how can I ensure having connecting rooms in my reservation ?
  
  
  • Wednesday, 20 May 2026
  • Please send us your request after confirmation and we can check the availability

  ---

• Hi, please advise regarding lunch cost per child?
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, we are serving lunch as ala carte menu and charge is as per consumption.

  ---

• Does the half board include a la carte restaurants?
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, kindly be informed that Half Board basis includes daily buffet breakfast and buffet dinner at The View Restaurant, Beverages are excluded in dinner.

  ---

• good evening, i was asking about the possibility of booking a room in kempiniski and adding the option of all inclusive?? thanks in advance
  
  
  • Wednesday, 20 May 2026
  • Thank you very much for your question. The hotel does not offer a classic all-inclusive option, nevertheless, please contact the hotel team directly for fullboard add-ons and other options to your booking.

  ---

• Hi do you have a package for honeymoon? I m a very guest in your hotel since the soft opening
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, we do not have currently honeymoon packages

  ---

• Do you have animation team at night
  
  
  • Wednesday, 20 May 2026
  • Thank you for your question. As the primary goal of Soma Bay visitors is relaxation as well as a calm atmosphere, the hotel does not have an animation team. There is a soft evening entertainment with live music from 8:30 to 10:30 pm.

  ---

• hi im swedish and my boyfriend is iraqi can we stay at the same apartment or not thnx ?
  
  
  • Wednesday, 20 May 2026
  • Yes, as long as none of the partners is Egyptian

  ---

• Can I check in after midnight?
  
  
  • Wednesday, 20 May 2026
  • Kindly be informed that the check in time starts from 3 PM and above so it's okay to check in after midnight

  ---

• Is this suitable for 2 adults and a 14 y/o child? As I see the option for 2 single beds.. will this fit?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Thank you for your message.
    Please be informed that the room can be with TWIN beds or 1 King size bed +1 Extra bed only size 100 cm *180 cm for the third adult (14 years old)
    

  ---

• Do you have waterpark in the hotel for the kids?
  
  
  • Wednesday, 20 May 2026
  • unfortunately not

  ---

• Do you have a villa or a suite that contains two rooms and a kitchen with sea view..?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    
    Kindly be informed that we do not have a room type includes kitchen.

  ---

• Good afternoon Do you offer all inclusive packages? Thank you
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, kindly be informed that we do not have all-inclusive packages

  ---

• Is there all inclusive packages?
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, kindly be informed that we do not have all-inclusive packages

  ---

• I’ve three years old one year old kids "total two kids” Could they stay with me for free ?
  
  
  • Wednesday, 20 May 2026
  • Dear Guest, both kids can be accommodated in one room however only 1 extra bed can be added.

  ---

• Hi, I want to book the sea view room for my honeymoon. Can we get it with all inclusive instead of half board? How much this will cost?
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Please be informed that there are no all-inclusive systems at our hotel.

  ---

• Hi, how much is the baby cot & the extra bed for a kid per day ?
  
  
  • Wednesday, 20 May 2026
  • 1 baby cot or 1 extra bed can be provided for free, however there will be extra charge as per child age for accommodation and meals.

  ---

• If I book half board can we eat at any of the 4 restaurants ?
  
  
  • Wednesday, 20 May 2026
  • Half Board includes breakfast and dinner served at live cooking stations at The View restaurant. Half Board guests gets credit EGP 250 credit per adult at Bamboo Shoot Restaurant (ala carte Asian cuisine). Other restaurants are extra charge.

  ---

• Is there aqua park or water slides
  
  
  • Wednesday, 20 May 2026
  • Kindly note that hotel does not have aqua park

  ---

• Hi, Does the hotel include an indoor pool that kids can use ?
  
  
  • Wednesday, 20 May 2026
  • Please be informed that there is indoor pool in the hotel.

  ---

• Hi do u have sweet that can accomodate more than 3 adults s
  
  
  • Wednesday, 20 May 2026
  • unfortunately not, maximum occupancy for our suites is 03 adults

  ---

• Do you have all inclusive booking?
  
  
  • Wednesday, 20 May 2026
  • Thanks for your question. The hotel does not offer all-inclusive, but you can choose from half-board, full-board and the Laguna Club Lounge (see our online page).

  ---

• Do you have all inclusive option? I only see half board.
  
  
  • Wednesday, 20 May 2026
  • We are not serving the all-inclusive meal plan, and all our room rates are based on half board (Breakfast & dinner).

  ---

• What is the price of dinner per person to be added to the room rate ?
  
  
  • Wednesday, 20 May 2026
  • Buffet dinner price is EGP 750 per person

  ---

• full board Option how much per day?
  
  
  • Wednesday, 20 May 2026
  • Full Board extra supplement is USD 35 per adult per night. Lunch will be set menu 3 courses food only at Al Mar Restaurant.

  ---

• What babysitting services do you provide and what is the cost? What do you mean by kids club? I have two kids 3 and 2 and would like to know if in the kids club this is available to them and if there is someone to that does activities for them.
  
  
  • Wednesday, 20 May 2026
  • Baby Sitting is on request 24 hours in advance, at a supplement EGP 400 per child per hour, subject to availability).
    
    The Kids Club is provided for children from 3 to 12 years. Kids Club attendants join the kids and arrange their activities.

  ---

• lunch meal is available
  
  
  • Wednesday, 20 May 2026
  • Dear Valued Guest,
    Lunch is 3 courses set menu at Al Mar Restaurant at U$D 35 per person per meal. (Food only, beverages are not included).

  ---