What are our guests' most frequent inquiries?

• how much parking every day
  
  
  • Tuesday, 19 July 2022
  • Hi, The parking price is 18€ is you prepaid in advance. Otherwise the price will be 21€ upon arrival.
    Parking spot is limited at the hotel and booking is mandatory to secure a parking spot during your stay.
    Regards

  ---

• Hello, We are arriving at 24th December at 6.45pm night into Geneva airport. Is there transportation to get to your hotel?
  
  
  • Saturday, 13 August 2022
  • Hello, we thank you for your message and are pleased to infomr you that our concierge will be able to help you to organize a transfer from Geneva. have a lovely day, kind regards, Tiphaine

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• Hi. Do you have gluten free food? Thank you
  
  
  • Sunday, 3 July 2022
  • Dear Sir, we first of all apologize for not replying sooner. In our breakfast buffet, there will be gluten free bread. Regarding lunch and dinner, we will invite you to check our carte. have a lovely day; kind regards, Tiphaine

  ---

• Can you get interconnecting rooms? We were looking at a quadruple, triple and two doubles.
  
  
  • Sunday, 13 November 2022
  • Hello,
    We thank you for your interest in our hotel.
    As we have few interconnected rooms, we need specific dates in order reply to your question.
    Have a lovely day,
    Kind regards,
    Tiphaine
    

  ---

• Hello, Is Savory lift walking distance from the hotel and can you get to PranPraz or other main lifts from taking Savory? Thank you
  
  
  • Saturday, 5 November 2022
  • Hello, the Savoy is really next door to the hotel, 20 meters away. It will allow you to reach Plan Praz. For the other ski resorts, you will have to take the free public transportation. Kind regards, Tiphaine

  ---

• We are a family of 5 two adults 3 children aged 10, 14,17. what type of rooms should I book to ensure our rooms are next to one another?
  
  
  • Monday, 8 August 2022
  • We thank you for your message. Ideally, to be sure to have 2 rooms interconnected we will recommand to check the availability. We will suggest 2 Premium2+ rooms, which can be interconnected. kind regards, Tiphaine

  ---

• Hi, we’re a family of five and would like to book 2 rooms. Which rooms are close together? Thanks
  
  
  • Monday, 24 October 2022
  • hello, we will recommand to take either our Access for 6 or 2 Premium2+, depending on the availability.
    Kind regards,
    Tiphaine

  ---

• Hi, can I charge my Tesla in the hotel ?
  
  
  • Wednesday, 17 January 2024
  • Hello,
    
    Yes, you can. According our availability.
    
    Best Regards,
    Tiago

  ---

• Hi it’s my 50th birthday present to come and stay in July . how can I guarantee a private balcony when I book a double room?
  
  
  • Tuesday, 2 May 2023
  • Dear Customer,
    Thank you for your interest, however this type of room (with private balcony) is unfortunately not available on booking.com.
    Best regards,

  ---

• How close is the hotel to the summer lifts?
  
  
  • Wednesday, 15 May 2024
  • The closest lift from our hotel, Planpraz is around 10 min walking.
    The most famous lift, l'Aiguille du Midi is around 15min walking from here.

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• is the pool open in the winter?
  
  
  • Saturday, 30 September 2023
  • The heated outdoor swimming pool as well as the hammam and sauna are open all year round

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• Will the swimming pool be open and heated on Dec 23-27?
  
  
  • Sunday, 26 November 2023
  • yes the swimming pool will be open and heated during the winter.

  ---

• Hi, I understand that check-in time is at 4pm. If we arrive early, can we keep our luggage with you?
  
  
  • Sunday, 4 August 2024
  • Our rooms are ready by 4 PM, you are welcome to arrive any time, leave your belongings in our luggage room and enjoy our facilities.

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• If I book a four person bunk room for two people, is it private?
  
  
  • Saturday, 19 November 2022
  • Hello,
    We thank you for your request and are pleased to confirm that if you book a room, it will be private,
    Kind regards,
    Tiphaine

  ---

• Hi , Just wondering if I could fit 2 adults 3 children into the premium quadruple room. thanks Martyn
  
  
  • Sunday, 27 November 2022
  • Dear Martyn, we thak you for your message and are sorry to inform you that the premium quadruple is only for 4 persons maximum.
    Have a lovely day,
    Kind regards,
    Tiphaine

  ---

• Hi, What shuttle service companies do you recommend to get to/from Geneva Airport?
  
  
  • Tuesday, 30 August 2022
  • Good afternoon, if you have already made your reservation, our conciergerie will be happy to assist you with shuttle information,
    Kind regards, La Folie Douce Hotels

  ---

• hi, since I'm not finding available rooms for the date I wanna stay, I wanted to check: 1) is the apres-ski open to non guests?
  
  
  • Thursday, 21 September 2023
  • Hello,
    The Après-ski is open to everyone, whether hotel guests or customers coming from outside.
    Looking forward to seeing you at La Folie Douce!

  ---

• Hi. What is the opening/closing time for the pool and gym?
  
  
  • Sunday, 16 October 2022
  • Hello, the gym is open from 7am til 8pm, the pool, 10am til 10pm.
    The pool will be closed from November 20th to November 27th included.
    Kind regards,
    Tiphaine

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• Are dogs allowed in rooms? Do they have to be kept in crate if left in the room?
  
  
  • Thursday, 28 July 2022
  • Dogs are not allowed within the hotel.

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• is skiing available end of November
  
  
  • Sunday, 26 November 2023
  • not in Chamonix. Openning around 16 december

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• If we arrive 21st April to 23rd April can we still hire skis from your hire shop and get ski passes?
  
  
  • Saturday, 8 April 2023
  • Dear Guest, Our ski rental shop closes on April 10, 2023, we will not be able to offer you ski rentals from April 21.
    We do not sell ski passes but we have a collection point if you order them on Mont-Blanc Natural resort.
    Best Regards

  ---

• Hello, we are intending to do some MTB riding in the area, and then hike the Tour Mont Blanc after our stay. Are you able to store our Bicycles for 11 days until we return from the Hike Thanks, Andrew.
  
  
  • Monday, 27 February 2023
  • Dear Andrew,
    Luggage storage is free between 2 stays in our hotel. If you do not plan to come back to the hotel at the end of your hike, we apply 10€ fee per day. Kind regards, La Folie Douce Hotels Chamonix

  ---

• Do you store luggage for free with just 1 nights accommodation?
  
  
  • Sunday, 26 November 2023
  • We have a luggage room where you can store your luggage during your absence at the package rate of 50€ per room.
    This service is free between 2 stays in our hotel.
    

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• Can you store luggage at the hotel if I am walking the TMB and returning to the hotel?
  
  
  • Wednesday, 15 February 2023
  • Hi,
    we store luggage for free between 2 stays booked in our hotel.
    Kind regards,
    La Folie Douce Hotels Chamonix

  ---

• Will the pool be available in december ? is it accessible to everyone staying at the hotel or we need to pay a certain amount to have access to it
  
  
  • Saturday, 5 November 2022
  • Hello, we thank you for your request. Our Spa ( outdoor swimming pool, sauna and steam) is open in December, free access with a room reserved. Have a lovely day, kind regards, Tiphaine

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• Hi, i want to book a room for 2 with balcony please for date 17-19 November is there one available ?
  
  
  • Saturday, 5 November 2022
  • Hello, we thank you for your request. As few rooms have a balcony, we are sorry to inform you that we do not commit to a specific room with a balcony. We only take good note of the request. have a lovely day,
    Kind regards, Tiphaine

  ---

• Hi i want to stay with total 2 adults and 3 kids which room should i book that connected to each other?
  
  
  • Saturday, 22 October 2022
  • Hello, thank you for your request and interest in our hotel.
    Depending on the availability, we will recommand either an Access for 6 or 2 Premium2+ rooms. Kind regards, Tiphaine

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• We can accommodate our 9 year old child with as
  
  
  • Saturday, 30 July 2022
  • We thank you for your suggestion but this will not be possible. Kind regards, Tiphaine

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• Hello, I wanted to ask if you have a ski school at the hotel & if so, do you offer ski gear to be rented all well? Thank you in advance
  
  
  • Wednesday, 17 January 2024
  • Hello,
    
    No, but we have the ski scool partners.
    
    Best regards.
    Tiago

  ---

• Hi, can I book ski’ing at the hotel?
  
  
  • Monday, 27 March 2023
  • Dear madam or Sir,
    We have a pro shop where you can rent your ski equipment from December 9 to April 18.
    Our concierge service can also book ski lessons for you on request.
    Best regards,

  ---

• Hi, I am looking to book between Jan 17th-19th. Do you have any premium rooms with balcony available? It’s for my birthday so will be appreciated.
  
  
  • Saturday, 5 November 2022
  • Hello, we thank you for your request. Few Premium rooms have a balcony therefore we do not commit to it. We will take good note of your request but will not confirm it. Have a lovely day, kind regards, Tiphaine

  ---

• Does this room fit two adults and three children
  
  
  • Friday, 14 October 2022
  • Dear Madam, Dear Sir,
    In order to help you, we kindly ask you to specify the room category you require,
    We looking forward to hearing from you !
    Kind regards,
    La Folie Douce Hotels

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• Hi I would like to book 1 big room with breakfast We are and 3 children (16-14-9) Please advice which room is ok for us
  
  
  • Saturday, 30 July 2022
  • Hello, we thank you for your request. If available, we will suggest the Access for 6 or the Premium Suite. Do not hesitate to send a request with your datesn kind regards, Tiphaine

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• Is there an underground car park
  
  
  • Sunday, 26 June 2022
  • Dear Sir, Dear Madam,
    Indeed, there are 2 underground parkings at the hotel.
    We remain at your disposal for any further information,
    Kind regards - reservation deparment La Folie Douce Hotels

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• HI do you have a ski/ boot room
  
  
  • Wednesday, 15 February 2023
  • Hi, Our Proshop offers a collective ski/boot room for "Budget/Access" rooms category or individual lockers if you book a "Premium" room category.
    
    Kind regards, La Folie Douce Hotel Chamonix

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• Is the pool open in winter
  
  
  • Saturday, 30 December 2023
  • Yes, This is a heated outdoor swimming pool.
    Best regards

  ---

• Hello your hotel looks lovely. Is the outdoor heated pool open in October? We will come around October 15 I think. Thank you
  
  
  • Sunday, 3 July 2022
  • Dear Sir, We thank you for your interest in our hotel and are pleased to inform you that our out swimming pool is normally always open and heated unless we encounter technical issues. We are available for any further quyestion you may have, Tiphaine

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• Hi, do you have an airport shuttle from Geneva?
  
  
  • Friday, 25 August 2023
  • Hi, Our conciergerie service is happy to help you with private transferts reservations (from €240 per way).
    See you soon at La Folie Douce Hotels !

  ---

• Hi, do you have airport shuttle from Geneva?
  
  
  • Friday, 25 August 2023
  • Hi, Our conciergerie service is happy to help you with private transferts reservations (from €240 per way).
    See you soon at La Folie Douce Hotels !

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• Hi is this near the ski school
  
  
  • Friday, 25 August 2023
  • Hi, our hotel is near the Savoy slopes, with ski schools for beginners (depending on snow conditions).
    See you soon at La Folie Douce Hotels

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• Hello! We're two friends doing the TMB in August, We will arrive to Champonix on 3rd August and we would like to reserve one night to 4th August, and on our way back from 13th August to 14th August, Would we be able to store our baggage during this period ? and how much does it cost ?
  
  
  • Friday, 21 April 2023
  • Dear Guest,
    We have a luggage room where you can store your luggage during your absence at the rate of 10€ per day.
    We offer this service between two accommodation reservations.
    Best regards,
    

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• Hi I’m looking to book for 2024 are your dates for then open yet
  
  
  • Wednesday, 15 February 2023
  • Hi,
    reservations for 2024 will open in March.
    
    kind regards, La Folie Douce Hotels

  ---

• Hi there, how far away is the hotel from running routes around Mont Blanc?
  
  
  • Sunday, 31 July 2022
  • Hello, we thank you for your message. if you are thinking of the main road going to Switzerland, we are about 900 meters. If you are thinking of trails, they are many around the hotel. Kind regards,
    Tiphaine

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• We will travel by train. Is it easy to get to your hotel from the train station? And easy to get from hotel to the skiing without a car? Thankyou
  
  
  • Sunday, 31 July 2022
  • Hello, the Chamonix train station is at about 10mn walking distance from our hotel. The closest ski resort will be the Savoy/Brevent, accessible from the hotel. All the other ski resorts will be accessible by public buses, the bus stop being at 3mn.

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• Hi, Have you parking for a motorcycle?
  
  
  • Wednesday, 15 February 2023
  • Hi,
    Currently, we offer parking space for motorcycle at 10€ per night and per motorcycle (2023 winter season rates).
    Kind regards, La Folie Douce Hotels

  ---

• Hi how do you book skiing activities
  
  
  • Saturday, 26 November 2022
  • Hello,
    For all enquiries about booking ski lessons, please contact our concierge service
    Best regards,
    La Folie Douce Hôtels

  ---

• hi may I know how do I get to your place from Geneva airport?
  
  
  • Friday, 14 October 2022
  • Hi,
    we could offer private transfers from Geneva Airport from 240€ per way.
    Our concierge will be happy to assist you once you have made your reservation.
    Kind regards,
    Reservation department
    

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• Do you have AC in rooms?
  
  
  • Thursday, 23 June 2022
  • Dear guest, we thank you for your request and interest in our hotel. We are sorry to inform you that there is no AC in our rooms. We usually get some fresh air i nthe evening and do not need the AC... Have a lovely day, kind regards, Tiphaine

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• Do you have electric car charging and can it be reserved when reserving parking?
  
  
  • Sunday, 31 July 2022
  • Hello, we are pleased to inform you that we have 3 electric charging points in our parking, included if you reserve a parking place at 18€ per day as well as 10 other places where you can use your own cables. Just let us know when you book. Tiphaine

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• How can I know the room I booked has a balcony?
  
  
  • Monday, 11 July 2022
  • Only Premium rooms have a balcony but not all of them. Please let us know when you make your reservation and we will do our best even if we can't guarantee you a balcony definitively.

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• I need to park overnight - can I arrange this in advance or pay on arrival?
  
  
  • Monday, 12 February 2024
  • Dear Guest,
    
    
    The hotel has parking, the pre-sale rate is €21/day and per vehicle or €25/day and per vehicle if booked on site.
    
    Best regards,
    La Folie Douce Hotels

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• Can you request an iron if staying in budget room
  
  
  • Friday, 22 March 2024
  • We confirm the possibility of requesting the loan of an iron from our reception upon your arrival.

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• Hello, until how long does the apre ski usually goes on? We are wondering about the noise past 10 pm. Thanks
  
  
  • Thursday, 7 November 2024
  • Dear Guest,
    
    We confirm that après ski is open until 10 p.m.
    
    Then the party continues indoors until 2 a.m.
    
    Best regards,
    
    La Folie Douce Hotels

  ---

• Hello! Until when do you usually keep the outdoor pool opened? Can we swim end of September? Merci!
  
  
  • Friday, 25 August 2023
  • Hello,
    our outdoor and heated swimming pool is open all year long.
    See you soon at La Folie Douce Hotels

  ---

• Hello, wondering what are your dates for kids club in January?
  
  
  • Monday, 14 November 2022
  • Hello,
    This winter, we will welcome your children at the kids Palace from 18th December to 6th January and from 5th February to 3rd March 2023 from 8.30 am to 6 pm from Sunday to Friday.
    Kind regards,
    Tiphaine

  ---

• Hello, I see an answer to this question but wanted to get an updated response. I’d like to book 2 nights prior to hiking the TMB but don’t need a reservation after as we are leaving same day. Would it still be possible to store our luggage or is it strictly for in between reservations? Thanks
  
  
  • Monday, 28 August 2023
  • Dear Guest,
    
    We have a luggage room where you can store your luggage during your absence at the package rate of 50€ per room.
    This service is free between 2 bookings made in our hotel.
    Best regards,
    La Folie Douce Hotels Chamonix

  ---

• hello do you have parking for a large car
  
  
  • Saturday, 8 April 2023
  • Dear Guest, Our outdoor car park is suitable for all sizes of vehicles. The parking rate is €21 per night but you may have to pay a supplement if your vehicle is too large (to be defined on site). Best regards

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• Is the hotel suitable for children aged from 8 to 12?
  
  
  • Tuesday, 19 March 2024
  • The children are welcome in our hotel.

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• Hi, we are coming in a couple of week,do we get towels in the rooms? Thanks
  
  
  • Wednesday, 15 February 2023
  • Hi,
    sure ! towels are included in the room rate.
    Kind regards,
    La Folie Douce Hotels Chamonix

  ---

• Hi, looking at travelling to Chamonix from the UK by motorbike. Looking at your hotel for a long weekend stay. Is there a charge to park my motorbike? Thanks, Ian.
  
  
  • Thursday, 12 January 2023
  • Hi !
    we offer parking space for motorbike at 10€ per motorbike and per night.
    See you soon at La Folie Douce Hotels !

  ---

• Hello - 2 questions, please. First - What is the best travel route to get from Geneva Airport to your hotel, after 8.30pm? And second, what is the best travel route to get from your hotel to Lac Blanc? I won't be travelling with a car. Thanks!
  
  
  • Tuesday, 21 June 2022
  • Hello,
    
    For answer at the first question: There are shared transfers if you do not have a car or we can arrange a taxi to take you directly to the hotel for 230€.

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• Do they serve breakfast?
  
  
  • Sunday, 4 August 2024
  • Yes, we do.

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• Is the spa open?
  
  
  • Friday, 25 August 2023
  • Hi,
    our spa is open on Summer 23 from 10am to 8pm.
    See you soon at La Folie Douce Hotels !
    

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• Hi, we’re family with 3 children (9-11-13) Can we book one room with 2 beds? Two nights Thanks much
  
  
  • Friday, 25 August 2023
  • Hi, for security reason, if you are a family of five, you can make the reservation for a room for 5 (Budget for 6 or Premium Suite) except if your children are under 4 years old, so that we can add baby cots to certain room categories (2 maximum).

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• Are you fully booked for January 2024 or have you not yet opened your bookings for that time? If not yet open, please advise when it will be possible to make a booking for January 2024. Thanks for your help, Alexandra
  
  
  • Sunday, 12 March 2023
  • Dear Alexandra,
    We inform you that our rates for winter 2023/2024 are not yet available.
    Our rates will be open at the end of March 2023, .
    Best regards,
    

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• Hi, We are 7 people looking to book 2 rooms. Is restaurants dinner / lunch included in the stay?
  
  
  • Wednesday, 17 January 2024
  • Can you please inform the dates you want?
    
    Best Regards
    Tiago

  ---

• Is the swimming pool going to be open in Xmas 2022?
  
  
  • Saturday, 5 November 2022
  • Our outdoor heated swimming pool is open all year long.
    See you soon at La Folie Douce Hotels Chamonix !

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• Hi, do you have any connecting rooms in the hotel and would it be possible to request these on a booking? Thanks
  
  
  • Sunday, 4 August 2024
  • We confirm that we have connecting rooms and you can request for these.

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• Hi, how much is the breakfast cost?
  
  
  • Friday, 25 August 2023
  • Hi, Our copious sweet and savoury buffet breakfast, is available for €19* per adult at pre-booking rate or €22 if reserved on site. (Summer 23 rates). *pre-booking rate has to be booked for the entire stay.
    See you soon at La Folie Douce Hotels

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• Can I park there?
  
  
  • Thursday, 27 June 2024
  • We confirm that the hotel has parking at the pre-sale rate of €21/per day and per vehicle. The on-site rate is €25/per day and per vehicle.

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• Is the hotel fee include parking ?
  
  
  • Sunday, 23 October 2022
  • Hello, our parking will be at 18€ per day until November 30th & at 21€ per day after, if reserved in advance. One site, it will be at 21€ per day until november 30th & 24 € after. Please onte that there is no free parking near the hotel.
    Tiphaine

  ---

• Good morning, we would like to book for 4 nights 18-22 December but we saw that is not allowed pet. Any exception for a small Maltipoo dog? Thanks!
  
  
  • Wednesday, 2 November 2022
  • Good afternoon,
    We regret to inform that pets are not allowed in the hotel.
    Kind regards,
    La Folie Douce Hotels Chamonix

  ---

• good day! for the private parking. do i need to make a reservation? if yes, can i book it in advance together with my room reservation if ever?
  
  
  • Tuesday, 2 May 2023
  • Dear Guest,
    Hotel parking is extra. It is advisable to book it 48 hours before your arrival to benefit from the presale rate and guarantee you availability.
    Best regards

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• Is there an airport shuttle service?
  
  
  • Saturday, 30 December 2023
  • We do not have airport shuttle.
    Best reagrds

  ---

• What about premium quadruple room for 4 As we are 2 adults and 3 children (16-14-9)
  
  
  • Saturday, 30 July 2022
  • Hello, this room is only up to 4 persons. as you are 5, this is not possible, kind regards, Tiphaine

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• Is there a hot tub?
  
  
  • Monday, 3 June 2024
  • We confirm that the hotel is equipped with a hot tub, however this is for paid access:
    PRIVATE SPA ACCESS (2 persons) - 45min
    from 10.00 AM to 5.00 PM = 40€
    from 5.00 PM to 8.00 PM = 60€
    Additional person = 20€
    
    Best regards,
    La Folie Douce Hotels
    

  ---

• Hello, Please can you help. Is check-in available 24/7. For my first night stay I will be arriving at the hotel after midnight. Thank you, Daniel
  
  
  • Wednesday, 8 April 2026
  • Hello, yes we are open 24/7.
    We look forward to welcoming soon !

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• Hello. Is the swimming pool heated?? Can we use it in the winter??
  
  
  • Wednesday, 8 April 2026
  • Hello,
    Yes, our outdoor swimming pool is heated and open all year long.
    Kind Regards,
    La Folie Douce Hotels Chamonix

  ---

• Hello, is there room service and is it 24 hour
  
  
  • Wednesday, 8 April 2026
  • Dear guest,
    Thank you for the interest you show to La Folie Douce Hotels ! However, our hotel does not offer room service. We remain at your disposal for any further information, Kind regards, Reservation department

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• Can I park there?
  
  
  • Wednesday, 8 April 2026
  • Hello, we are pleased to inform you that we have a parking available at 18€ per day, reservation is highly recommanded. We are available for any further question you may have, kind regards,
    Tiphaine

  ---

• Hi there - is there public transport available to your hotel from Geneva airport?
  
  
  • Wednesday, 8 April 2026
  • Hello, there are some public transportation from Geneva airport to Chamonix, we will invite you to check online. Our concierge can organize share or private transfers on request.
    kind regards, Tiphaine

  ---

• Hi, does the fitness center have weights? Thanks!
  
  
  • Wednesday, 8 April 2026
  • Hi,
    Thank you for your request !
    Our fitness room is well equipped, we have different weight machines as well as weights.
    We llok forward to welcoming you soon to La Folie Douce Hotels, Kind regards, reservation department

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• Is there laundry services on site for guests to use?
  
  
  • Wednesday, 8 April 2026
  • Dear guest,
    
    We confirm that we have a dry cleaning service available within the hotel
    
    Best regards,
    
    La Folie Douce Hotels

  ---

• Hi, Can I leave my luggage in your hotel if I book 2 separate bookings between the dates? During that I will do a Tour of Mont Blanc Trekking, It will take multiple days.
  
  
  • Wednesday, 8 April 2026
  • Hi,
    We would be pleased to store your luggage for the duration of your trek.
    Kind regards
    

  ---

• Hello Is parking available and what is the price?
  
  
  • Wednesday, 8 April 2026
  • Hello !
    Our parking is currently available at 18€ per night and per car if you reserve this service prior your arrival. On the spot, it will cost 21€.
    We remain at your disposal for any further information, Kind Regards - Folie Douce Hotels Chamonix
    

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• Do the private rooms have toilets? I just see bathroom photos without the toilet
  
  
  • Wednesday, 8 April 2026
  • Dear Madam, Monsieur,
    All our rooms are equiped with single and private bathroom.
    La Folie Douce Hôtels Chamonix!

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• Hi dear I want to know if there is a show in period from 30 Jun till 3 jul
  
  
  • Wednesday, 8 April 2026
  • Hi,
    Artistic stroll every evening at 7 PM, 7.45PM, 8.45PM, and diner show at La Petite Cuisine at 9.45PM.
    Kind regards
    

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• All room prices include SPA access?
  
  
  • Wednesday, 8 April 2026
  • All our guest with room reservation have free SPA access (outside heated swimming pool, sauna, steam bath)

  ---

• Is the spa access included in the price of the room?
  
  
  • Wednesday, 8 April 2026
  • We confirm that all reservations include free access to the heated outdoor swimming pool, sauna, hammam and gym, from 10 a.m. to 8 p.m.

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• Does you triple room have a refrigerator?
  
  
  • Wednesday, 8 April 2026
  • Dear Clients,
    
    We actually have no mini bar or refrigerator on our rooms expect the Premium Suite.
    
    Kind regards,
    La Folie Team.

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• Good morning, I have a small Dog under 4 kilos. Are pets allowed.
  
  
  • Wednesday, 8 April 2026
  • Dear Madam, Dear Sir,
    We are sorry to inform you that pets are not allowed in the hotel.
    Kind regards,
    La Folie Douce Hotels Chamonix

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• My mom and I are hiking tour de mont blanc.We would like to finish at your hotel.Possible that we leave 1 piece of luggage at the hotel while we hike?
  
  
  • Wednesday, 8 April 2026
  • Dear Guest,
    
    We have a luggage room where you can store your luggage during your absence at the package rate of 50€ per room.
    This service is free between 2 bookings made in our hotel.
    
    La Folie Douce Hotels
    

  ---

• Can I still store luggage at the hotel if I am walking the TMB and not returning to the hotel for a stay at the end of my trip?
  
  
  • Wednesday, 8 April 2026
  • Yes, it is possible to store your luggage at the hotel for an additional fee of €10 per day.
    Kind regards, La Folie Douce Hotels

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• I am hiking the TMB and staying at the hotel at the start and finish of our trip. Is it possible to store one large bag securely whilst we travel the route and collect on our return please.
  
  
  • Wednesday, 8 April 2026
  • We have a luggage room where you can store your luggage during your absence at the package rate of 50€ per room.
    This service is free between 2 bookings made in our hotel.

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• Does premium suite fit 2adults and children aged 17 and 15. What size are the beds? Double ? Bunk bed? Twin beds? Thank you
  
  
  • Wednesday, 8 April 2026
  • Premium Suite is suitable for up to 5 people. It's of around 50m².
    Here you find the bed configuration: one room with a double bed or 2 single beds, one smaller room with 2 single beds and a sofa bed in the living room.
    

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