What are our guests' most frequent inquiries?

• Hi could you tell me if all the facilities are open due to covid 19 i.e pools restaurant etc
  
  
  • Wednesday, 8 July 2020
  • Good morning, all the facilities are open. Thank you and best regards.

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• Hi, is the pool open throughout September?
  
  
  • Monday, 27 July 2020
  • yes, we close it 01/11/20. Thank you and best regards.
    

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• Hello, could you tell me if all the swimming pools, spa, facilities are open? what is the price for access to the spa? is it included in the price of the room? which product (brand) do you use?do you offer activities on the beach ? Thank you. Emmanuelle.
  
  
  • Thursday, 6 August 2020
  • The oudoor and indoor pool are open and free of charge.The wellness tour os the spa is 23 Euros per person(90 minutes)for adults only. In the spa we use Sysley and Talgo. The Hotel does not have activities in the beach. Thank you and best regards.

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• Can we stay in the family room with 2 adults and 2 children aged 13 and 12? We don’t want to split the family by booking two separate rooms
  
  
  • Tuesday, 21 January 2020
  • Dear guest,
    
    Yes, you can select a family room which is 2 interconnecting rooms (1 double and 1 twin). There is no problem if one of the children is older than 12 years old.
    Best regards,

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• Hi is the heated pool available for children to use also ?
  
  
  • Tuesday, 23 March 2021
  • Yes, the heated pool can be used by children accompanied by an adult. Thank you and best regards.

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• Hello, is spa open during covid? What is extra cost?
  
  
  • Monday, 1 February 2021
  • Good afternoon. Actually the Spa is closed until 15/02 due to the Covid restrictions but we think the restrictions will extend more in time so unfortunately is not open, sorry. Thank you and best regards.

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• We are considering to book a room in April - can you advise which are the quietest rooms as we are light sleepers
  
  
  • Wednesday, 27 November 2019
  • Good afternoon, thank you for your interest in Las Arenas Hotel. Deluxe and Executive are both quiet rooms because are in front of the sea. In the Classic rooms are more noise because they are facing the street. Thank you and best regards.

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• Is the hotel totally non smoking?
  
  
  • Tuesday, 11 February 2020
  • All the romos are non smoking but in the open air public áreas is posible to smoke. Thank you and best regards.

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• Hello! Is there a train/metro from your hotel to the city center Valencia? If not, what is the best way to get to Valencia center? Thank you & Kind regards, Chris
  
  
  • Monday, 8 January 2024
  • The easiest and fastest way would be by taxi (around 15 minutes)
    You may also take tramway number 4 to the old city.
    If you would prefer a bus, number 32 takes around 30 minutes to the city centre.

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• What month does the outside adult swimming pool open? We are thinking of visiting in May.
  
  
  • Monday, 20 January 2020
  • The outdoor pool will be opening next 08/04/20. Thank you and best regards.

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• Hi - we are planning a trip in early February- are your outdoor pools open ? Is there place to sunbathe ?
  
  
  • Wednesday, 21 December 2022
  • Good afternoon, thank you for your message but unfortunately, it will be closed, it opens in April Thank you and best regards.

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• Hi! I am travelling with a friend on 13th of March and would like to know if restaurants in the hotel/ city are open, as well as the pool?
  
  
  • Wednesday, 10 March 2021
  • Good morning, the restaurant in the Hotel is opened but in the city they are only opened until 18pm. Valencian Government has to confirmed the restrictions within next days. Thank you and best regards

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• Is there tea/ coffee making facilities in the rooms
  
  
  • Friday, 27 March 2020
  • Good morning, we confirm you that all the rooms have tea and coffee facilities in the room. Thank you and best regards.

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• Is there a iron in the room?
  
  
  • Saturday, 30 November 2019
  • Good morning, There is no iron in the room but you can ask for one once you will be here. Thank you and best regards.

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• Hello, Does Classic Double room with city view have balcony ?
  
  
  • Saturday, 25 February 2023
  • Good afternoon, Classic city view has no balcony. Thank you and best regards

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• Hello, Family with 2 kids, 1 is 3 years old and 1 6 months old can we stay in the classic double room for 3219 euro from 1-9 july? coats available?
  
  
  • Thursday, 9 February 2023
  • Thank you for your message, you will need to check the availability in the site. Thank you and best regards.

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• My second child shares with us so we don’t need an extra bed. Will we still be charged for him? Thanks
  
  
  • Saturday, 30 November 2019
  • Thank you for your message. Regarding your query, we are sorry to inform you that is not possible to be 2 adults and 2 children in this kind of room, the maximum capacity is 2 adults and 1 child so is not possible to add a 2nd child even is he is sharing the room. The option for 2 adults and 2 children is the Family room. Thank you and best regards.

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• Hi, is the pool open and heated during winter? Particularly in Dec?
  
  
  • Saturday, 16 November 2024
  • Good morning,
    The indoor heated pool is opened all the year. Outdoor pool is opened from Easter time until the end of October. Both are exclusive use for our guests staying. Thank you and best regards

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• What restaurants, attractions, and public transport options are nearby?
  
  
  • Tuesday, 14 May 2024
  • Good afternoon, we are by the beach of Valencia and there are lot of restaurants/bars etc also public transport. Thank you and best regards

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• Hi do you allow small dogs? Yorkshire terrier 4.5kg
  
  
  • Monday, 31 October 2022
  • Good afternoon, thank you for your message but unfortunately, the Hotel does not accept pets, sorry. Thank you and best regards.

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• Hi, will the indoor pool be open between March 1-March 15? Thank you!
  
  
  • Friday, 30 December 2022
  • Good morning, unfortunately not, the outdoor pool will open for Easter time. Thank you and best regards.

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• Is there a kettle for tea and coffee in any of the rooms?
  
  
  • Saturday, 8 April 2023
  • Good afternoon, there is no kettle in the rooms but if you make the booking please let us it know and we will add one for you. Thank you and best regards.

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• Is there complimentary water every day in room
  
  
  • Saturday, 10 September 2022
  • You have water and soft drinks for free (from minibar) daily when you book the Executive room with sea view and balcony and located on the fourth floor

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• Hello, do you have a room for 2 adults and 2 children ( 10 and 4) with sea view and a bathtub? 3 nights from Jan 31st to Feb 3rd. Thank you
  
  
  • Friday, 2 January 2026
  • Good afternoon, we have family rooms in the Hotel, please contac us in order we can check the availability and send you our best proposal.
    Thank you and best regards

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• hi. do you have any rooms that three adults, 4years old boy, and 1year old girl can stay?
  
  
  • Friday, 5 December 2025
  • Good afternoon, thank you for your message. In this case you will need to book a Family room and we can add a free baby cot. Thank you and best regards.

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• Hi, do u offer wedding venue service at the resort? Thank you
  
  
  • Tuesday, 18 November 2025
  • Good afternoon, thank you for your message. Regarding your query we inform you that the Hotel has wedding venues. Please writte us directly and we will be pleased to offer you more details. Thank you and best regards.

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• Hello, is the indoor pool open to children in October-November? Many thanks!
  
  
  • Friday, 27 September 2024
  • Good afternoon, thank you for your message. We confirm you that the indoor and heated pool is open all the year and you can go with the children. Thank you and best regards.

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• Do you have non smoking room?
  
  
  • Saturday, 14 September 2024
  • Thank you for your message. All of our rooms are non smoking. Thank you and best regards

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• Will the outdoor pool be open the week beginning 28th October 2024? Thank you
  
  
  • Monday, 2 September 2024
  • Good morning, thank you for your message. Regarding your query we inform you that the outdoor pool closes 01/11 but there is an indoor and heated pool open all the year. Thank you and best regards.
    

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• Hi. When is outdoor pool open? We are thinking of visiting end of April. Is it possible to sit by outdoor pool then?
  
  
  • Saturday, 3 February 2024
  • Good afternoon, the outdoor pool will be opened from Easter time so at the end of April it will be opened. Thank you and best regards

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• hello.do you have entertainment over christmas.if so what is their
  
  
  • Friday, 13 October 2023
  • Good afternoon, thank you for your interest in our Hotel. Please write us directly and we will be able to offer you some more information. Thank you and best regards.

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• what months is the outdoor swimming pool open, please?
  
  
  • Wednesday, 12 July 2023
  • Thank you for your message, regarding your query we inform you that the outdoor pools are open from Easter time until 01/11. Thank you and best regards.

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• Hello, we’re two adults and 13 years old daughter. We’re looking for an accommodation for 15-19 August, 4 nights. Are suggested two rooms connected?
  
  
  • Tuesday, 4 July 2023
  • Thank you for your message but unfortunately all the interconnected rooms are already fully booked for summertime due to the high season period so we can allocate 2 rooms next to each other but not interconnected. Thank you and best regards.

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• Is the swimming pool open? is your pool heated during winter?
  
  
  • Monday, 29 May 2023
  • Thank you for your message. The Hotel has indoor pool open all the year and also 2 outdoor pools but they are not heated (open from Easter time until 01/11/2023). Thank you and best regards.

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• Hello, when will your pools be open until this year? We would like to visit at the end of October. Also, are the outdoor pools heated?
  
  
  • Saturday, 25 February 2023
  • Good afternoon, it use to be opened until the end of October - beginning of November, it always depends on the weather. Thank you and best regards

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• Do you provide New Years entertainment?
  
  
  • Friday, 21 October 2022
  • Good afternoon, thank you for your interest in Las Arenas Hotel. please contact the Hotel directly and we will be pleased to offer you more information. Thank you and best regards.

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• Hi is your facilities open (restaurant/bar) we plan to arrive on Monday. Thank you
  
  
  • Thursday, 18 March 2021
  • Good morning,
    We are pleased to inform you that Restaurant is opened. Thank you and best regards

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• Can we sit around the pool in loungers even if the pool is closed? Best regards
  
  
  • Wednesday, 10 March 2021
  • Good morning,
    We have sunbeds by the children's pool. This area is only available for our guests staying. Thank you and best regards

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• Is there an 18 hole golf club within 10kms, that is open and where we could play on the 11th?
  
  
  • Monday, 7 December 2020
  • Dear guest, you can contact our colleagues from Reception Desk in order they can inform you about different options in recepcion.lasarenas#hsantos.es Thank you and best regards

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• When is the best time to visit your property for the perfect beach holiday?
  
  
  • Saturday, 30 November 2019
  • July and August. Thank you and best regards.

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• Hello, will the outdoor swimming pool be open at Easter? From Sunday 5th of April onwards?
  
  
  • Thursday, 5 February 2026
  • Good afternoon, thank you for your message. Regarding your query we inform you that the ourpool will open next 27th March. Thank you and best regards.

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• Hi, do you know the date when outdoor pool will be operating in 2025? Thank you.
  
  
  • Saturday, 4 January 2025
  • The outdoor pool use to be opened from Easter time (subject to weather conditions)
    

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• is there a swimming pool lift for disabled access?
  
  
  • Wednesday, 20 March 2024
  • Good afternoon, thank you for your message. Regarding your query we inform you that in the outdoor pool (not heated) open from 28/03 to 01/11 there is a special platform to access to access to the water. Thank you and best regards.

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• Hello, I would like to book a room from 29-3 to 05.04. Are the pools closed at this time?
  
  
  • Tuesday, 12 March 2024
  • Good afternoon, we are pleased to inform you that the outdoor pools will be open, only if it rains they may close. Thank you and best regards.

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• Mars Cloos / Luxembourg. we want to spend 4 nights in April in your hotel. we travel by motorhome which is 7,5m long, 2,5m wide, 3m high. we eat and sleep in the hotel but need a safe place to park our motorhome near the hotel, maybe with the hotel busses? can you help? thanks.
  
  
  • Tuesday, 5 December 2023
  • Thank you for your message. Regarding your query, we inform you that the Hotel has private parking but is not suitable for this kind of car and unfortunately, there is no secure area where to park it close to the Hotel. Thank you and best regards.

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• is the indoor pool open in December?
  
  
  • Monday, 6 November 2023
  • Good morning, we confirm you that the indoor pool is heated and open all the year. Thank you and best regards.

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• Hi , are all the pools closed in March 2024
  
  
  • Friday, 22 September 2023
  • Regarding your query, we inform you that the Hotel has in indoor and heated pool open all the year. The outdoor pool will open probably 28/03/2024 but it will depend on the weather. Thank you and best regards.

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• hello, how far is this hotel from the main centre of town and shops?
  
  
  • Wednesday, 14 June 2023
  • Good morning, thank you for your message. Regarding your query we inform you that the Hotel is about 6km from the old town. Thank you and best regards.
    

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• hi there - do you have any interlinked rooms available from 30 Aug to 3 Sept? We are a family of 4 (two kids are 7 and 9).
  
  
  • Tuesday, 13 June 2023
  • Good afternoon, thank you for your interest but we can not offer you availability this way so please check the site in order to verify it. Thank you and best regards.

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• Will the outdoor pool be open 24th April to 29th April
  
  
  • Thursday, 9 February 2023
  • God afternoon, the outdoor pool will open next 06/04. Thank you and best regards.

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• Hi I intend to book from the 29/12 - 01/01/23 can you please confirm if the fitness centre will be available and it is inclusive within the room rate?
  
  
  • Saturday, 10 September 2022
  • Good afternoon, the fitness center is opened 24 hours all the year and it is free for our guests staying. Thank you and best regards

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• What date do the outdoor pools open and what would be typical temperatures for that time of year
  
  
  • Wednesday, 1 April 2026
  • Thank you for your interest in Las Arenas Hotel. We confirm you that the outdoor pools are alredy open until 01/11. They are not heated but there is also an indoor and heated pool open all the year. The weather is soft right now, aboyt 22-23 degrees

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• We are considering staying there from Jan 6 to 9. I have a bad leg. Do you have sea view rooms with tub or plastic chair for shower?
  
  
  • Saturday, 4 January 2025
  • You can contact directly to the Hotel in order we can assist you. Best regards

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• Hi how do you offer a room for a family of 5 ? Also is the pool outdoor or indoor and is it available end of February thank you
  
  
  • Tuesday, 31 December 2024
  • We could offer you a Family room which are 2 rooms interconnected. The outdoor pool is just opened in high season but you will be able to use the indoor heated pool. Thank you and best regards

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• Do you have family connecting rooms? We are two adults and two children (10&9). We are interested in booking 10-17 May
  
  
  • Monday, 5 February 2024
  • Good afternoon and thank you for your message. In this way you will need to check availability online. Thank you and best regards.

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• is the indoor pool open and is there free access for guests
  
  
  • Friday, 24 November 2023
  • Good afternoon, we are pleased to confirm that the Hotel has an indoor and heated pool open all year. Thank you and best regards.

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• Hi Do you have cots for babies? thanks
  
  
  • Monday, 29 May 2023
  • Good afternoon, yes we can place maximum 1 extra bed per room and is free of charge. Thank you and best regards.

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• which is the best way to get to you from the airport -taxi , private hire?
  
  
  • Friday, 12 May 2023
  • Good afternoon, thank you for your interest in Las Arenas Hotel. Regarding your query we inform you the best option is to come by taxi, it takes about 20/25 minutes and costs about 25 Euros (depending on the traffic). Thank you and best regards.

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• hi are the outdoor pools heated? we are thinking of visiting in October.
  
  
  • Saturday, 6 May 2023
  • Many thanks for your message.
    Outdoor pools are not heated.

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• Hello, your offer for 2 adults and 1 baby 5 months old is to take 2 rooms 2x1390 Euro. How can we take 2 rooms for having a baby 5 months old? Thanks
  
  
  • Friday, 3 March 2023
  • Good afternoon, in this case just please book a double bed and write in comments that you ar coming with a baby and we will put a free baby cot. Thank you and best regards.

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• do you have a free parking?
  
  
  • Thursday, 9 February 2023
  • The Hotel has private parking, the cost is 21 Euros per day and per car. Thank you and best regards.

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• Could we get a ling or superfine size bed please
  
  
  • Monday, 18 January 2021
  • Good morning, thank you for your message. Regarding your query, we are sorry to inform you that we do not understand what you mean sorry. Can you please ask it again in a different way? thank you and best regards.

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• Hi, do you provide rooms that are connected through a door?
  
  
  • Monday, 26 August 2024
  • Good afternoon, this is a specific room category that is a Family room. Thank you and best regards.

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• It is a private beach on the front of the hotel, with umbrella and stuff? thx
  
  
  • Thursday, 9 February 2023
  • Good afternoon, the beach is not public so there are umbrellas and sunbeds in summer but this service is provide by the City Hall of Valencia, is not a service of the Hotel. Thank you and best regards.

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• I am potentially travelling to Valencia for business next week to buy a yacht after an inspection at the marina. Will you be open and are restaurants open as well?
  
  
  • Tuesday, 10 November 2020
  • Dear guest, Hotel is opened and also restaurants, of course with the security and higienic measures instaured by Government. You can double check it the day before of your arrival because the measures could be changed.
    Thank you and best regards

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• Good day. Is the spa water natural thermal mineral spring water from an underground source, or just heated tap water? Thank you Buenos dias, ?El agua del spa es termal mineral natural de manantial propio o es agua del grifo calentada artificialmente? Gracias
  
  
  • Wednesday, 3 December 2025
  • Good afternoon, thank you for your message. Regarding your query we inform you that the water does not have mineral properties, is regular water. Thank you and best regards.

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• Hi! is breakfast available for external guests? pricing?
  
  
  • Wednesday, 12 March 2025
  • Good morning, we inform you that is possible to have breakfast for external clients and the price is 31 Euros per person. Thank you and best regards.

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• Hi, is there age restriction for internal pool? Is it available all year long ?
  
  
  • Thursday, 14 March 2024
  • Good afternoon, regarding your query we inform you that the indoor pool is heated and open all the year and included for staying clients. Thank you and best regards.

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• Is this outdoor pool open on 19th to 23rd October please ?
  
  
  • Tuesday, 30 August 2022
  • yes, we confirm that the outdoor pool will be open until next 01/11, only if the weather is bad then some of the dates may be closed but the Hotel also has an indoor and heated pool open all the year. Thank you and best regards.

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• I need a wheelchair accessible room with a roll-in shower. Do you have any rooms like that?
  
  
  • Friday, 27 December 2019
  • Good morning, thank you for your message. regarding your query we inform you that the Hotel has 1 wheelchair accessible room that is Classic with city view. Please let us know the dates when you would like to visit us and we will be pleased to check availability. Thank you and best regards.

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• Hi, I understand your Outdoor Pool will be closed. Would you have indoor Facilitys that Kids can use?
  
  
  • Thursday, 23 January 2025
  • It will depend on the dates. Please contact directly with us so as we can inform you. Thank you and best regards

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• Hi, do you provide baby sitting services in the hotel?
  
  
  • Saturday, 25 May 2024
  • Hello, tahbks fo ryour interest. The Hotel does not have, but we can check with external staff.
    Best regards

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• Is there an iron we can use available from reception?
  
  
  • Wednesday, 12 July 2023
  • Good afternoon, we are pleased to inform you that this service is available and you can ask for it once you will be here. Thank you and best regards.

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• Hi dear?Could I ask that how much does it cost for breakfast per person and a child she‘s 9 years old. We’re planning to book for 3 days.Thanks!
  
  
  • Thursday, 17 November 2022
  • Good afternoon, thank you for your message. Regarding your request, we inform you that need to check availability and rates in the calendar. Thank you and best regards.

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• Hi are restaurants and pool open?
  
  
  • Monday, 1 March 2021
  • Good morning,
    Pool is closed until next 14th March because of last news of Valencian government. Restaurant is opened and reservation is required.
    Thank you and best regards
    

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• how easy is it to get to the city centre
  
  
  • Friday, 12 January 2024
  • Good afternoon, the best option is by taxi, it takes about 15 minutes and costs about 10 Euros. Thank you and best regards.

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• Are the pools opened ? And do y’all have a gym opened ?
  
  
  • Tuesday, 23 March 2021
  • The gym is open. The outdoor pool will open next 31/03. The indoor pool is closed but it will also probably open next 31/03. Thank you and best regards.

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• If the pool is closed on 21st February will there still be loungers around the pool to sit on if it’s sunny
  
  
  • Monday, 20 January 2020
  • Regarding your query, we inform you that the outdoor pool is closed until next 08/04/20, but around the outside children pool there are a few sunbeds that can be used is the weather is good during all the year. Thank you and best regards.
    

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• Hello, we’re from Romania, we’re looking to stay at your hotel in 13-20 July. We’re 3 adults and 1 child(2 years old). Do you have apartments?
  
  
  • Friday, 10 May 2024
  • For the four of us together it would not be possible. The option we offer you is two connected rooms or one next to the other.

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• Is the outside pool open in december? And is it heated? Can we use the inside swimming pool with our child for free?
  
  
  • Saturday, 16 December 2023
  • Good afternoon, the outside pool is closed during the winter. The indoor pool which is heated is open all year and it is free for our guests staying. Children can use it when they are with their parents. Thank you and best regards

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• Hi, is indoor pool available to use in January?
  
  
  • Thursday, 23 November 2023
  • Good afternoon, we are pleased to confirm you that the indoor pool is heated and open all the year.
    Thank you and best regards.

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• Hello, do you have an indoor pool that is heated in winter?
  
  
  • Monday, 24 March 2025
  • Good morning,
    
    Yes, we have a heated indoor pool open all 365 days of the year.
    
    Thank you.
    
    Best regards.

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• What are the charges to use the Spa
  
  
  • Tuesday, 10 January 2023
  • Good afternoon, thank you for your message. Regarding your query, we inform you that the wellness tour of the spa is 25 Euros per person (90 minutes). Thank you and best regards.

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• How much is breakfast please?
  
  
  • Monday, 26 September 2022
  • Good morning, breakfast buffet is 26 Euros per person and per day. Thank you and best regards.

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• Can u explain the Half board please
  
  
  • Friday, 4 August 2023
  • Good afternoon, half board includes the breakfast buffet and lunch or dinner (drinks not included). Thank you and best regards.

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• Hello, when the outdoor pool will open? Thank you
  
  
  • Wednesday, 28 February 2024
  • Good afternoon, regarding your query we inform you that the outdoor pool will open next 28/03. Thank you and best regards.

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• hi, are the deluxe rooms shower over baths or is it a bath or a shower option? thanks
  
  
  • Saturday, 18 June 2022
  • Good afternoon, regarding your request we inform you that all the rooms have a shower and also a bath. Thank you and best regards.

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• hello at what time does breakfast open ?
  
  
  • Tuesday, 10 September 2024
  • Our breakfast service is available from 07h to 11h everyday. Thank you!

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• Hi thinking of booking a week early April with myself and my 14 year old son as the outdoor pools are closed are kids allowed in the indoor pool/spa?
  
  
  • Thursday, 28 March 2024
  • Good afternoon, the outdoor pool is open but not heated but there is also an indoor and heated pool and you can go with your kid. The one is only for adults is the one in the spa. Thank you and best regards.

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• What is the cost of having breakfast if booked separately
  
  
  • Thursday, 9 February 2023
  • Good afternoon, breakfast buffet is 28 Euros per person and per day. Thank you and best regards.

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• Will all the outdoor pools be open from 22 of April 2023 onwards ?
  
  
  • Thursday, 9 February 2023
  • Good afternoon, thank you very much for your message. Regarding your query, we inform you that the outdoor pool will open next 06/04 and is not heated. In addition, we inform you that there is an indoor and heated pool open all the year. Thank you.

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• Hi we are travelling with 2 children do you have interconnecting rooms or a family suite?
  
  
  • Friday, 4 November 2022
  • Good morning, the Hotel has family rooms and also suite mare nostrum, both categories are suitable for 2 adults and 2 children. Thank you and best regards.

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• what is the cost of having breakfast each day separately
  
  
  • Thursday, 9 February 2023
  • Good afternoon, the breakfast buffet is 28 Euros per person and per day. Thank you and best regards.

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• Hello, I am looking to book an executive room from 24th Aug - 27th Aug. Is it possible to have a late checkout on the 27th Aug until around 4pm? Thank you
  
  
  • Thursday, 18 July 2024
  • Due to the high occupancy, we have for that period, we can’t confirm now a late check out because it will depend on the availability. Anyway, you can double verify it with our colleagues at Reception when you are here in the Hotel.
    

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• Hi I would like to know the limitations of services due to corona virus outbreak. Is it possible to use the pools and other things at the hotel or no?
  
  
  • Tuesday, 16 February 2021
  • Good morning,
    Due to last restrictions announced by Valencian government, pool, Spa facilities and gym are closed until next 1st March (after that date, we will have to wait for the government measures)
    Best regards

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• Booking 2 adults 1 baby needing a cot but confused what to book. Can a classic double accommodate? Only lets me book deluxe sea view, not exec or etc.
  
  
  • Tuesday, 16 January 2024
  • Good afternoon, we inform you that in all room categories, we can place a free baby cot so you can book just for 2 adults, and in the comments please mention that you need to add the baby cot. Thank you and best regards.

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• Hi is the buffet English and continental breakfast? Thank you
  
  
  • Thursday, 12 January 2023
  • Good afternoon, regarding your query we inform you that is English breakfast. Thank you and best regards.

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• In the triple classic room, what is the bed arrangements? Is the third bed a pull out or a sofa bed? Also does the room have a balcony? Thanks
  
  
  • Saturday, 3 February 2024
  • The classic city view rooms have not balcony. The triple room has a double/2 twin beds and in addition it has an extra bed for an adult. Thank you and best regards

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• Hello, can you confirm if there is direct access to the beach and if there are sunloungers and umbrellas available on the beach? Thank you
  
  
  • Monday, 16 September 2024
  • Good afternoon,
    We have a direct access to the beach, but, due to the spanish laws, all beaches are public and we can not provide any service on it.
    
    Thank you.

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• Is the restaurant and bar open now for guests? If we book this weekend?
  
  
  • Thursday, 28 January 2021
  • Good afternoon,
    The restaurant is opened only for our guests staying in the Hotel. The lobby is closed and the room service is working during the day.
    Thank you and best regards
    

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• Do you have chairs/loungers that can be taken to the beach by your hotel guests?
  
  
  • Thursday, 9 February 2023
  • Good afternoon, in summer time there is a service of sunbeds and umbrellas but this is provided by the City Hall of Valencia, is not a service of the Hotel because the beach is public. Thank you and best regards.

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• Hi, we are planning to come on 3-7 April. Will outdoor pools be open at this time please?
  
  
  • Tuesday, 7 January 2025
  • Tank you for y.our message. Regarding your query we are sorry to inform you that they will be closed, they will open the next 17/04. Thank you and best regards

  ---

• Is there sauna in the spa, are there more photos of spa facilities? is it a sandy beach or are there stones, pebbles or/and a mixture. Do you have vegan options on you menu in restaurants? Would you describe it as a white tranquil place or is there a lot of entertainment/music? Thank you?
  
  
  • Wednesday, 7 August 2024
  • Good morning, regarding your query we inform you that you will find some more pictures of the spa in the Hotel site. the beach is sandy, there are no stones. There are vegan options in the restaurant. There is live music in the restaurant.

  ---

• Is there still a room available for 3 person? from 14.06 till 19.06 It would be really great
  
  
  • Tuesday, 14 May 2024
  • Good afternoon, we are sorry to inform you that the Hotel is totally booked for that period. Thank you and best regards

  ---

• Hello. Is the outer pool open in october? Is it warm enough to swim at that time?
  
  
  • Thursday, 1 September 2022
  • Good afternoon, we confirm you that the outdoor pool will be open until 01/11. The pool is not heated to is a bit cold but there is also an indoor and heated pool open all the year that you can use in case you consider the water is cold. Thank you.

  ---

• Hi there - do you have any family rooms or interconnecting rooms? Thanks
  
  
  • Friday, 2 December 2022
  • Good morning, regarding your query we inform you that the Hotel has family rooms that are actually 2 rooms interconnected. Thank you and best regards.

  ---

• Is smoking allowed on the room balconies/terraces?
  
  
  • Tuesday, 22 August 2023
  • Good afternoon, thank you for your message. Regarding your query, we inform you that all the Hotel rooms are non-smoking but in the terraces is possible. Please take note in case you are interested that the Classic rooms does not have a terrace. Than

  ---

• Will the indoor and outdoor pools open on the last week of October? Do you have 2 connected rooms - 2 adults and 4 children.
  
  
  • Wednesday, 18 October 2023
  • Good afternoon, the outdoor pool will close 01/11. Regarding your query, we are sorry to inform you that there are no conecting rooms available for that period, sorry. Thank you and best regards.

  ---

• Do you provide beach towels and sun beds on the beach?
  
  
  • Monday, 19 September 2022
  • While the outdoor pool is opened, the Hotel provides beach towels. When outdoor pool is closed (from November to Easter), you could find beach towel at indoor pool, in cas eyou need it. Beach is a public area, so not sunbeds there from Hotel.

  ---

• Can I book for September 2023 please
  
  
  • Monday, 3 October 2022
  • Good afternoon, regarding your query we are sorry to inform you that the sales for September 2023 are not open yet but please double chek it in about 1 month from now when we think they will be available. Thank you and best regards.

  ---

• Is it possible to stay in this room with our two children (6 and 3)? Tahnks
  
  
  • Wednesday, 16 October 2024
  • Good afternoon, thank you for your message. Regarding your query we inform you that for 2 adults and 2 children is necesary to book a family room, the other room categories are not suitable for this distribution. Thank you and best regards.

  ---

• Are kids allowed to the indoor heated pool ?
  
  
  • Saturday, 25 February 2023
  • They are allowed to use it when they are with their parents. They are not allowed to use the spa if they are under 16 years old. Thank you and best regards

  ---

• Hello, can I park a large Mercedes Sprinter transport with you?
  
  
  • Saturday, 20 January 2024
  • Many thaks for your question. The Hotel has a private parking where the maximum high is 1.90 m.
    However we think there will be no problem.
    Many thanks

  ---

• Hello, I would like to stay in a Sea View double room with the capacity of a little bed for my 4 year old daughter. Is that possible?
  
  
  • Thursday, 20 March 2025
  • Good afternoon, we ifnrom you that is possible; when you will check availability you need to put for 2 adults and 1 child and you will get the prices and options. Thank you and best regards.

  ---

• Do male guests need to wear long trousers in the dining room?
  
  
  • Thursday, 27 July 2023
  • Our dress code in the restaurant could be short trousers, but not swimwear.

  ---

• Is the spa open? we will be staying for one week in the month of February 2024. will the spa be open during winter?
  
  
  • Tuesday, 23 May 2023
  • The Spa is open all year (winter season also) unless we have any maintenance work.

  ---

• Will my 4 year old daughter also be charged for breakfast? or is there a child fee? she hardly eats..
  
  
  • Thursday, 5 December 2019
  • Dear Guest,
    The breakfast rate for children under 12 years old is 14 euros per day.
    However, if she does not eat much, please feel free to inform us upon your arrival.
    Thank you for your kind attention.

  ---

• Hola. La piscina interior- es abierta?
  
  
  • Wednesday, 3 March 2021
  • Buenos días,
    La piscina climatizada está cerrada hasta el próximo día 14 de marzo según las restricciones actuales de la Generalitat Valencia. Muchas gracias, un saludo

  ---

• do you have family rooms for 2 adults and 2 children aged 11 and 14? is so, how much per night in June or August?
  
  
  • Tuesday, 4 April 2023
  • Thank you for your message. We have a family room which is 2 rooms interconnected, one double and one twin for 2 adults and 2 children.

  ---

• Hello, will the outside pool be open in April 2024? Thank you
  
  
  • Thursday, 9 November 2023
  • Buenas tardes, la piscina exterior estará abierta desde Semana Santa hasta inicios de Noviembre (aproximadamente)
    Muchas gracias, un saludo

  ---

• Do you get use of the indoor pool and spa facilities when booking a room
  
  
  • Thursday, 5 January 2023
  • The indoor pool and gym are included free of charge but the Spa has an extra cost of 25 Euros per person (90 minutes). Thank you and best regards.

  ---

• Hi are the city view rooms noisy
  
  
  • Monday, 31 October 2022
  • Good afternoon, regarding your query we inform you that the Classic rooms are facing an avenue so if you leave the windows open you can hear the street but if you close it you will not hear the noise of the traffic. Thank you and best regards.

  ---

• Hello is your indoor pool open this year late Feb around Feb 21-28. Is it heated and are children allowed? Is this included in the price
  
  
  • Saturday, 18 January 2025
  • Good afternoon, we ifnorm you that there is an indoor and heated pool open all the year, is free of charge and is possible to access with children. There is also a spa but is only for adults and the price is 25 Euros per person (90 minutes). Thanks

  ---

• coach trips
  
  
  • Saturday, 9 March 2024
  • please give more details about your request

  ---

• Is there a beach nearby the hotel?
  
  
  • Friday, 10 May 2024
  • Si. El Hotel Las Arenas Balneario Resort está en la misma playa de la Malvarrosa.

  ---

• Do you have shuttle to Valencia cathedral or how far are you to this cathedral? Do you have valet parking?
  
  
  • Friday, 9 December 2022
  • The Hotel does not have a shuttle, sorry. The best way is to take a taxi that to the old town is about 15 minutes and costs about 10 Euros. In the Hotel there is a private parking, the cost is 19 Euros per night and there is a valet parking.

  ---

• when are you taking bookings for september 2023
  
  
  • Wednesday, 19 October 2022
  • Buenas tardes, en unos 7-10 días podrá revisar disponibilidad y precios para esas fechas. Gracias, un saludo.
    

  ---

• Can I park there?
  
  
  • Tuesday, 26 March 2024
  • Good afternoon, thank you for your message. Regarding your query we inform you that the Hotel has private parking and the cost is 22 Euros per night and is not necessary to book it in advance because there are parking spaces for all the rooms.Thanks

  ---

• Hi, what are the half board options? I can see a 56 euro charge, is it on the top of final price ? Per person, per night? How does it work ?Thank you
  
  
  • Wednesday, 17 July 2024
  • Dear guest, the price for the half board is 90€ in total for adults (per person and per day), including the breakfast and lunch or dinner (you can choose)

  ---

• Does the room price includes access to the gym and the spa?
  
  
  • Friday, 8 January 2021
  • The room price includes Access to the indoor pool and gym, the Spa is not included in the price (you can check the prices with our Spa Reception)

  ---

• Is the indoor pool available in December for children?
  
  
  • Thursday, 5 October 2023
  • Good afternoon, we are pleased to inform you that the Hotel has an indoor and heated pool open all year and is possible to access with children. There is also a spa and this is only for adults at the price of 25 Euros per person (90 minutes).

  ---

• Hi, I am looking to book a family room for 2 adults 2 children (1 double 2 singles) for 31st May - 6th June 2021 please advise of availability many thanks
  
  
  • Friday, 27 November 2020
  • you can check availability and rates in the web sites by choosing 2 adults and 2 children and you will get availability for Family room that is the one we have for 4 people all together.

  ---

• Buenas tardes. WE are looking for a room which can accomodate myself, my husband and our two kids (8 and 12 years). I am struggling to find one.
  
  
  • Monday, 27 November 2023
  • Good morning, thank you for your message. Regarding your query we inform you that in this case you need to check availability for a Family room that is the option the Hotel has for 2 adults and 2 children. The thing is that there are just a few

  ---

• Hello, do you have connecting rooms?
  
  
  • Thursday, 25 July 2024
  • Good morning, We inform you that for 2 adults and 2 kids there are specific rooms call family rooms that are 2 rooms interconnected. For summer time they are fully booked but for the rest of the dates you can check availability in booking.

  ---

• Hello, is the indoor pool open from 10-15 January 2022? Many thanks for a quick reply
  
  
  • Tuesday, 28 April 2026
  • Many thanks for your message. Yes indoor pool is opened all the year. At this moment covid passport is required to access.
    Best regards

  ---

• Does the hotel have parking
  
  
  • Tuesday, 28 April 2026
  • Good afternoon. We do have. Best regards

  ---

• Hi - are your outdoor pools open on 26th to 29th October?
  
  
  • Tuesday, 28 April 2026
  • yes, they will be open until next 02/11. Thank you and best regards.

  ---

• I would like to book for my son and his future wife for wedding night do you offer any extras for wedding couples Many thanks
  
  
  • Tuesday, 28 April 2026
  • Good morning,
    Sorry for the delay. Yes if you let us to know this detail we can offer a bottle of cava and some biscuits at the arrival.
    
    Moisés

  ---

• Hello, can you please tell me does the hotel do a airport Taxi service on our arrival ,and is this complimentary or how much does this cost ?
  
  
  • Tuesday, 28 April 2026
  • This service is not given by the Hotel, is booking who coordinates it so unfortunately, we can not help you with this information, sorry. Thank you and best regards.

  ---

• Hi Thinking of booking for 3 nights in November but I would like to know if 16 years olds are allowed in the Spa seeing as the outdoor pool is closed?
  
  
  • Tuesday, 28 April 2026
  • Good morning. Yes they are allowed starting from 16 yo

  ---

• Hi. If we come to the hotel for lunch is it possible to use the pool? Thanks.
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, thank you for your message. Regarding your query we inform you that the use of the pool is only for staying clients. Thank you and best regards.

  ---

• Does it have a sofa bed in the living room?
  
  
  • Tuesday, 28 April 2026
  • Good morning, thank you for your message. Regarding your query we inform you that only the Suites mare nostrum have a living room and there a sofa bed. Thank you and best regards.

  ---

• Is the outdoor swimming pool heated? And is it open from the 15th to 19th October? Can we have breakfast and lunch outside weather permitting.?
  
  
  • Tuesday, 28 April 2026
  • Good morning, thank you for your message. We confirm you that the outdoor pools will be opened until 01/11. In addition we also confirm you that the outsides areas stills open in october. Thank you and best regards.

  ---

• Hi, is the outdoor swimming pool open?
  
  
  • Tuesday, 28 April 2026
  • good afternoon, the outdoor pool will open next 09/04
    Thank you and best regards

  ---

• Hello. Do you have a lunch menu for Christmas Day? And do you have a special programme over the Christmas period?
  
  
  • Tuesday, 28 April 2026
  • Yes, we have a special dinner 24/12 and also lunch 25/12. Please contcat us directly and we will be pleased to ifnorm you. Thank you and best regards.

  ---

• Will gym & swimming pools be open 28 Oct - 1Nov? Thank you
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, the outdoor pool will be open until next 02/11. Thank you and best regards.

  ---

• Hi I am looking to visit the second week of October and wondered if your out door pool will still be open for guests? Kind regards Janie
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, the outdoor pool will be open until next 02/11. Thank you and best regards.

  ---

• Room 260. 9/8/21-13/8/21Davian Gill Hope to hear from you soon. Thank you God bless you
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, we hope you had enjoyed your stay. Thank you and best regards.

  ---

• Do you offer cots for infants? Thanks
  
  
  • Tuesday, 28 April 2026
  • Many thanks for your interest.
    YES we do.
    Best regards

  ---

• can we use swimming pool in May?
  
  
  • Tuesday, 28 April 2026
  • Good morning, we inform you that indoor pool (heated) is always opened and the outdoor (not heated) is opened as well since last 1st April. The use for our guests is free of charge. Thank you and best regards

  ---

• Price includes meal?
  
  
  • Tuesday, 28 April 2026
  • Good morning, thank you for your messages. Regarding your query we inform you that meals are not included. Thank you and best regards.

  ---

• Hi do you supply towels for the pool please?
  
  
  • Tuesday, 28 April 2026
  • Good morning, we confirm you that the hotel provides the towels for the beach and the pool. Thank you and best regards.

  ---

• Is the pool open in September?
  
  
  • Tuesday, 28 April 2026
  • Many thanks for your interest.
    Our pools are usually open till end of October.
    Kind regards

  ---

• Is the Outdoorpool open in March/April?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, thank you for yur message. Regarding your query we inform you that he outdoor pool will open next 27/03 until 01/11 but is not heated. The Hotel also has an indoor and heated pool open all the year. Thank you and best regards.

  ---

• Pet friendly?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, thank you for your message but we are sorry to inform you that the Hotel does not acept pets.
    Thank you and best regards.

  ---

• Hi we are planning on visiting 1st April, will the outdoor pool be open?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, unfortunately, no, sorry; it will open 13/04 but the Hotel has an indoor and heated pool open all the year. Thank you and best regards.

  ---

• Hi, will the spa and pools be open from 5-12 March? And the restaurant and bar?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, we confirm you that all the services are open for staying guests. Thank you and best regards.

  ---

• Hello We are considering a five night break at the end of April. Are all the swimming pools closed in april 2022? Thank you
  
  
  • Tuesday, 28 April 2026
  • Outdoor pools are normally opened, if weather allows, in Easter and until end of October.

  ---

• we would like to book a Deluxe with sea view and terrace for 3 persons.
  
  
  • Tuesday, 28 April 2026
  • Thanks for your interest.
    Please kindly inform us of the date you are looking for.
    Best regards

  ---

• Hi there - I am considering booking for end of August. Are all faciliities currently open? What sort of restrictions are there in Valencia at the moment. Sarah
  
  
  • Tuesday, 28 April 2026
  • Many thanks for your interest.
    Yes, all facilities at the hotel are open.
    At this moment, the main restriction in Valencia is you have to be in your room between 01.00 to 06.00 am. Restaurants and bars close at 00.30,
    Best regards
    

  ---

• Hi . Do you have onsite parking in your hotel ?
  
  
  • Tuesday, 28 April 2026
  • Yes, the Hotel has private parking and the cost is 19 Euros per night. Thank you and best regards.

  ---

• Do you have disabled accessible rooms?
  
  
  • Tuesday, 28 April 2026
  • Good morning, we inform you that the Hotel has adapted room in the Classic tipology, the rooms with city view. Thank you and best regards.

  ---

• Hi do you have a spa on site?
  
  
  • Tuesday, 28 April 2026
  • Many thnaks for your answer.
    Yes, the Hotel has a spa.
    Best regards

  ---

• I want to select this classic triple room but first i want to know if we can add extra bed here, because I am with my husband and two son ages 25 and 11.
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, unfortunately, this option is not possible sorry. Thank you and best regards.

  ---

• Hi is your pool etc open 31 March onwards? Thanks
  
  
  • Tuesday, 28 April 2026
  • Many thanks d¡for your answer. All the Hotel facilities are opened, except the outdoor pool, that it is seasonal, so will be opened from Easter until end of October.
    Best regards

  ---

• We are travelling as a group of 3 (me, my wife, and our daughter who is 18). Is it possible to use a Deluxe Double/Twin Room with additional bed, since all other options are not available at the selected dates?
  
  
  • Tuesday, 28 April 2026
  • Thank you for your message. Regarding your query we inform you that unfortunately this is not possible, the option for 3 adults is only in the room tipology Classic with city view. Thank you and best regards.

  ---

• Is the indoor pool open now?
  
  
  • Tuesday, 28 April 2026
  • Many thanks for your message. Yes indoor pool and gym are opened. Please, take care that at this moment here in Valencia region covid passport is required to access to the gym, spa, indoor pool and restaurant.
    Many thanks

  ---

• We are two adults and one 2 year old child. We want to stay in the "Executive Double or Twin Room with Sea View and Terrace". Question: can we stay there with a child? It is not clear on booking.com, even though there is the option for 2 twin beds and 1 full bed, but the rate is for "2 adults". Thx
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, in this case do you need an extra bed or a baby cot? you can book the room just for 2 people and in comments mention if you need the extra bed or the cot and we will place it free of charge. Thank you and best regards.

  ---

• Is there a hairdressers?
  
  
  • Tuesday, 28 April 2026
  • Many thanks for your message. Hairdress is a service under reservation (we have the space but not a person o site).
    So in order to arrange a service you must contact the spa.
    Best regards

  ---

• hi there, do you have secure parking as my friend and I will be staying over with our motorbikes in November. thanks Martin
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, we are pleased to confirm you that the Hotel has private parking and the cost is 19 Euros per night. Thank you and best regards.

  ---

• Hello, how is the access to the beach ? There is a reserved area for people staying at the hotel ?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon,
    
    There's a door that allows you to access the beach. However, there's no area reserved for guests.
    
    Thank you very much.
    
    Kind regards,

  ---

• Hola. La piscina funciona? Que temperatura tiene? Hay una sauna? Gracias
  
  
  • Tuesday, 28 April 2026
  • Hola,
    La piscina exterior abre el 9 de Abril. La piscina interior está climatizada y está a 28 grados. La sauna está dentro del recorrido bienestar y tiene coste adicional.

  ---

• Hi we are hoping to visit on 11th April 2022. Are children allowed to use the indoor pool? Is it free of charge for staying guests?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, we are pleased to confirm you that the children can use the indoor pool. there is also an Spa and the spa is only for adults. Thank you and best regards.

  ---

• Do these rooms have a balcony?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon,
    
    Classic Double Rooms (City View) have a french balcony.
    
    Thank you very much.

  ---

• Do you offer a half board rate?
  
  
  • Tuesday, 28 April 2026
  • Yes, it is 54€/person/day (drinks not incl)

  ---

• How much is breakfast please
  
  
  • Tuesday, 28 April 2026
  • Breakfast buffet is 26 Euros per person and per day for adults. Thank you and best regards.

  ---

• Hi, do you have a shuttle service?
  
  
  • Tuesday, 28 April 2026
  • Unfortunately not, sorry. The best option is to take a taxi, it takes about 20 minutes and costs about 30 Euros. Thank you and best regards.

  ---

• Can I please ask if smoking is allowed on the balconies?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon,
    
    Smoking is allowed on the rooms' terraces but not on the french balconies.
    
    Thank you very much.

  ---

• Hello, is the pool access included in the stay price and do you have access to the beach?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon,
    
    Access to our indoor and outdoor pool is included in the room price. We have an access to the beach.

  ---

• Do you have interconnected rooms ?
  
  
  • Tuesday, 28 April 2026
  • The hotel has Family rooms that are actually 2 rooms interconnected but because there are just a few, is necesary to check availability and prices. Thank you and best regards.

  ---

• I’d like to book a room with 1 full, 2 twins and a crib(for 1yr old)What type would that be ?
  
  
  • Tuesday, 28 April 2026
  • Family room. When you reserve, you can request the baby crib.

  ---

• Is the outdoor swimming pool open on the 9 march pls can you tell me
  
  
  • Tuesday, 28 April 2026
  • The indoor pool is open all the year. The outdoor pool will be open on 9th April.

  ---

• Hi is the outside pool open on n march 6th ?
  
  
  • Tuesday, 28 April 2026
  • The indoor pool is open all the year. The outdoor pool will be open on 9th April.

  ---

• Do you have indoor swimming pool?
  
  
  • Tuesday, 28 April 2026
  • The indoor pool is open all the year. The outdoor pool will be open on 9th April.

  ---

• just making sure the pools are open on 5th March for an intended stay. Thankyou
  
  
  • Tuesday, 28 April 2026
  • The indoor pool is open all the year. The outdoor pool will be open on 9th April.

  ---

• Hi. This room includes a 90-min of thermal tour each for 2 people, correct? What time is it closed on Saturday? Thank you.
  
  
  • Tuesday, 28 April 2026
  • Good agternoon, we confirm you that the Executive room includes the entrance to the wellness tour of the spa for 1 day dueing the stay. The Spa is open Satuday from 11 to 20h and is necesary to contcat us in advance to book the appointment. Thanks.

  ---

• Good afternoon..I have two questions about our upcoming visit : Will the Spa be open? And......are the Valencia tourist buses running as normal and do they pass the hotel please?
  
  
  • Tuesday, 28 April 2026
  • Thanks for your interest.
    Our Spa is open working as usual.
    Tourist buses have no start their activity yet.
    Best regards

  ---

• Hola ¿Está la piscina exterior calentada en febrero ? Thierry Belgica
  
  
  • Tuesday, 28 April 2026
  • Buenas tardes, sentimos informarles que no, la piscina exterior en febrero está cerrada pero hay una climatizada interior. Gracias, un saludo.
    

  ---

• Hello, Is the pool open in November?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, regarding your query we are sorry to inform you that the outdoor pool is closed in November but the indoor pool that is heated is open all the year. Thank you and best regards.

  ---

• Hi, is it close enough to walk into Valencia for the clothes shopping
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, regarding your query we inform you that the Hotel is about 7km from the old town, so is about 1 hour walking but by taxi is only about 15 minutes. Thank you and best regards.

  ---

• Hi do you provide cots for toddlers? Could you also upgrade to a sea view room with joining doors?
  
  
  • Tuesday, 28 April 2026
  • We confirm you that the Hotel has baby cots ans the use os free of charge. The Hotel has Classic rooms with city view, Deluxe rooms with sea view and balcony and Family room that are 2 rooms interconnected by each category has a price.

  ---

• Acabo de ver que está cerrada
  
  
  • Tuesday, 28 April 2026
  • justo, acabamos de contestarle. Gracias, un saludo.

  ---

• Hola, will the spa be open in March 2022?
  
  
  • Tuesday, 28 April 2026
  • Our spa is open all the year.

  ---

• Hi do you offer half board? We are looking to come for our honeymoon thanks
  
  
  • Tuesday, 28 April 2026
  • Yes, we do. The extra charge is 54€/person and day.

  ---

• is it possible to get an adjoining room for our son who is 14 and are all activities open in Nov 24th to 28th
  
  
  • Tuesday, 28 April 2026
  • Goof afternoon, in this case, you will need to book a triple room. The indoor pool will close 02/11 but the rest of the facilities will be open. Thank you and best regars.

  ---

• Hi. Is there a shuttle bus from the Airport to your hotel, if yes, does it run late at night? Is check in 24/7?and is room service 24/7?
  
  
  • Tuesday, 28 April 2026
  • Good afternoon,
    - We do not have a shuttle to the airport.
    - Our reception is open 24hours.
    -Room service is 24hours.
    
    Regards

  ---

• Hi, is there any place to smoke cigar and also buy cigar in your hotel?
  
  
  • Tuesday, 28 April 2026
  • Smoke is only allowed in open air areas separated from the food and beverage area. In reception you can get cigarretes.

  ---

• Hello, if I reserve a room on booking.com and want to pre-pay before arrival are you able to send me a 3rd Party credit card form Thank you
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, we are sorry to inform you that this is not possible, the only option to prepay in advance is by wire transfer. Thank you and best regards.

  ---

• Room 260. 9/8/21-13/8/21. Davian gill n Lee May yeak please reply Nitendo game!
  
  
  • Tuesday, 28 April 2026
  • As you spoke with my colleagues, we have not found it. In case that it appears, we will contact you again.
    

  ---

• What is the cost of breakfast
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, the cost is 26€ per adult and per day

  ---

• Hi do you have rooms that accommodate for 2 adults and 1 teenager? ie 3 single beds or 1 double and 1 single?
  
  
  • Tuesday, 28 April 2026
  • Yes, you can see our Triple rooms. You can choose double bed or twin beds

  ---

• Hi what time is breakfast available and what’s the distance to the train station please
  
  
  • Tuesday, 28 April 2026
  • Breakfast service is available from 7.00 to 11.00 everyday.
    The distance to the Joaquin Sorolla Station is approx. 15 minutes by car.

  ---

• We were there 9.August to 13.August 2021. Room 260. My son Nitendo Game Please respond thank you Davian Gill. And Lee May yeak
  
  
  • Tuesday, 28 April 2026
  • Please contact directly with the Hotel.

  ---

• Hi do you offer half board as well? if so what is the extra cost please? Thanks
  
  
  • Tuesday, 28 April 2026
  • Half board is 54€/person/day (drinks not incl)

  ---

• Hello. We are a family of 2 adults, 2 kids (7 and 8 yo), 1 baby who needs a baby cot to sleep in. The classic double rooms are interconnecting?
  
  
  • Tuesday, 28 April 2026
  • Good morning, thank you for your interest in Las Arenas Hotel. Regarding your query we inform you that for 2 adults and 2 children there is a specific room category call "family room", in the rest of the categories is not possible to stay.Thank you.

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