What are our guests' most frequent inquiries?

• Hi is the kids club suitable for an 18 month old? Also which room would be best for 2 adults and an 18 month old , to fit a cot in please? Thank you
  
  
  • Friday, 26 August 2022
  • Good morning,
    Yes the KidsClub is suitable for a baby with 18 mont old. The best room if you want have a big space, is the Family Room Cala Galdana view

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• Hello, is the swimming pool heated in October? Thank you
  
  
  • Sunday, 11 September 2022
  • Good evening,
    No sorry we dont have a heated pool in the hotel.
    Best regards.

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• Hello, At what time is the breakfast buffet. Thank you.
  
  
  • Sunday, 9 October 2022
  • From 7.30 to 10.30

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• Is there free wifi
  
  
  • Tuesday, 25 April 2023
  • Yes the WiFi connection its free

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• Is the town close by. How many restaurants do you have.
  
  
  • Saturday, 21 September 2024
  • Ferreries, 15 mins by car. Cala Galdana has some restaurants and shops 5 minutes walking from the hotel. Ciudadela 25 mins by car.
    
    Mosaico buffet restaurant, Casa Nostra Italian restaurant, Cape Nao fine dining restaurant, Beach House chiringuito

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• Hi can you describe the connecting room please? Does it have two separate rooms?
  
  
  • Monday, 29 May 2023
  • Good evening,
    
    The connecting room are 2 seperate standard rooms each one with 22 square metres with a bathroom and a balcony with an interconnecting door.
    
    Kind Regards.
    
    Reception Department.

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• What room is best to book for two adults and two children age 6?
  
  
  • Sunday, 10 July 2022
  • Family room

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• Can we walk to local bars/ restaurants ?
  
  
  • Tuesday, 25 March 2025
  • Yes, guests at Meliá Cala Galdana can easily walk to various local bars and restaurants. The hotel is situated in Cala Galdana, an area with numerous dining and entertainment options within short walking distance.

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• What are the arrangements for Guided Tour, Boat trips and boat hire, and horse riding? Will it be cheaper and will there be transportation?
  
  
  • Saturday, 8 February 2025
  • We can assist with arranging these activities for you. Prices may vary, and it's often beneficial to book these activities in advance to secure the best rates.

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• Is the pool open in october? Thanks
  
  
  • Thursday, 11 April 2024
  • yes, it will be open

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• Dear, Is there a taxi service or pick up service from the ferry point? i would be coming from Mallorca Thank you so much! Raisa
  
  
  • Friday, 14 February 2025
  • Yes, there are taxi services available at the Ciutadella ferry port. You can find taxis upon arrival, or pre-book a transfer for convenience. For more information, you can visit the the online site of the Public Service of Taxis in Menorca

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• Is the pool open 1st of may?
  
  
  • Thursday, 3 April 2025
  • Yes, our pool will be open on the 1st of May for our guests to enjoy.

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• Nearest airport
  
  
  • Monday, 10 March 2025
  • Menorca Mahon Airport

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• will the swimming pool be heated last week April and first week May 2024?
  
  
  • Wednesday, 20 September 2023
  • Sorry but we dont have heated pool in the hotel.

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• Hi Do you have twin rooms or a room with two double beds in please? Are there local shops near the hotel for supplies? Thanks
  
  
  • Tuesday, 6 August 2024
  • Yes, we do have twin rooms available. There are local shops near the hotel where you can purchase supplies and other essentials.

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• Is this a sea view?
  
  
  • Friday, 22 November 2024
  • Yes, the "Meliá Guestroom Cala Galdana View" offers partial sea views. For guaranteed direct sea views, consider booking the "Premium Room Cala Galdana Sea View" or "Supreme Room Cala Galdana

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• Hello, is the outdoor pool open in October?
  
  
  • Monday, 2 October 2023
  • Yes, Its open

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• Do they provide bath robes
  
  
  • Tuesday, 6 August 2024
  • Yes, we provide bathrobes in all our rooms at Melia Cala Galdana.

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• what time i do check in
  
  
  • Saturday, 12 April 2025
  • Our standard check-in time starts at 15:00. In case your room is not available earlier, you are welcome to enjoy the facilities of our hotel, and we will be happy to store your luggage until your room is ready.

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• Do you have any rooms (twin or king size double) with a walk in shower and an adapted toilet seat? Is the hotel wheelchair accessible? Do you have an adjoining twin room next to the adapted room? Do you hire wheelchairs? We are a party of 7, looking to come from 11.09.2024 - 15.09.2024.
  
  
  • Tuesday, 6 August 2024
  • We do have rooms with walk-in showers and adapted toilet seats. The hotel is wheelchair accessible.
    We will do our best to arrange an adapted room with a twin room next to it. We also offer wheelchair rentals during your stay.

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• Hello! The Melia Guestroom Cala Galdana View room mentions "1 extra-large double bed" and then in the description it says "It comes with 2 single Dreammaker beds." Which one is true?
  
  
  • Wednesday, 15 January 2025
  • The Meliá Guestroom Cala Galdana View features 2 single DreamMaker beds, zip and link, which can be joined to form an extra-large king-size bed for your comfort.

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• So have to pay for sunbeds in beach in front of hotel
  
  
  • Tuesday, 24 September 2024
  • The sun lounger service on the beach in front of the hotel is managed by a concession from the Town Hall and operated by an external company. The cost is 23,50 € for two sunbeds and an umbrella.

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• Hi, we are 4 adults and two young children 5 years old. What rooms should I book. Could we all fit in one family room?
  
  
  • Friday, 2 September 2022
  • Yes, in a family room they can be without problem.

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• Transfer time from what airport to hotel
  
  
  • Sunday, 10 July 2022
  • approximately 40 minutes
    

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• Can I rent bikes?
  
  
  • Tuesday, 6 August 2024
  • Yes, you can rent bikes at the hotel. For more information on availability and rates, please contact our reception or check with our concierge desk upon arrival.

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• Hi, which type of room do I need to book to guarantee a sea view? Is Melia Guestroom Cala Galanda View a sea view? Thanks
  
  
  • Friday, 22 November 2024
  • Yes, the "Meliá Guestroom Cala Galdana View" offers partial sea views. For guaranteed direct sea views, consider booking the "Premium Room Cala Galdana", "Supreme Room Cala Galdana", any of The Level rooms or any of our magnificent Junior Suites

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• Hi is your pool heated?
  
  
  • Sunday, 16 July 2023
  • No sorry, we don't have pool heated

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• Tendrian media pension para 4 personas en una habitacion y con pasajes de avion desde Madrid para los dias 10 de Agosto al 16? Gracias
  
  
  • Friday, 19 June 2020
  • Buenas tardes,
    
    No hay problema para la habitación y media pensión, pero no nos encargamos de los billetes de avión.
    
    saludos,

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• What is the difference between a family room and interconnecting room? Do they both have 2 bathrooms? Which room has a sea view ?
  
  
  • Monday, 13 January 2025
  • Family Room Cala Galdana Sea View offers a sea view and one bathroom, while the Interconnecting Room provides two connected rooms with side views and one bathroom.

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• Do you cater for disabled people who are in wheelchairs? 1 of them requires a special electric bed that lifts up & down: do you have a special bed please + satin sheet to help him move on & off of the bed to his wh chair. Thank you. Lorraine
  
  
  • Tuesday, 14 July 2020
  • We do not have electric beds for disabled.

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• Can the Meli? guest room Cala galdana view rooms be interconnected? Or can we book two of these rooms next door to one another ?
  
  
  • Thursday, 16 January 2025
  • Our Meliá Rooms are not designed to connect with each other. However, we do offer interconnected rooms for families. Alternatively, you can book two Meliá Rooms and request that they be placed near each other, although this cannot be guaranteed.

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• Hi it says half board 35 euroes, is that an extra 35 euroes per person per day for half board? What does that include? What is the price for children?
  
  
  • Wednesday, 27 August 2025
  • During peak season (July and August), the price for half board is €46 for adults and €34 for children.

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• This states as being suitable for two adults and one child, but there is only one double bed. How can three people sleep here? Thanks
  
  
  • Tuesday, 26 May 2026
  • Thank you for contacting Meliá Cala Galdana.
    
    This category of room has a double king size bed and also a lounge with a single sofa-bed.
    
    Best regards

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• Hi there I am looking to book a stay. Would you be able to tell me the options to get from the airport to the hotel and the approximate costs? Thanks
  
  
  • Tuesday, 26 May 2026
  • There are 3 options:
    A taxi costs arround 70€ one way
    a Shuttle bus, it will cost you 20€ person and way
    A private transfer, it costs arround 150-200€

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• Hi, do you know how much is the price of the sunbed and umbrella on your beach? Or can you give me the name of the company who operate them? Thx
  
  
  • Tuesday, 26 May 2026
  • Last year 2 beds and 1 umbrella were about 22€ day

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• hi are both your pools open 9-16 october and how much is it to use the infinity pool please? also how much is it to park? thank you
  
  
  • Tuesday, 26 May 2026
  • The infinity pool has an extra cost of 30€ per person and the park has an extra cost of 30€ per night

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• Hi there, Is beach access and sunbeds and umbrellas free for hotel guests or do we need to pay for them? If yes, how much? Thanks, Irene
  
  
  • Tuesday, 26 May 2026
  • The beach is not private, it is public therefore the beds on the beach are paid and access to the beach is free for eveybody, not only for the hotel guests

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• What extras do you get in the executive lounge?
  
  
  • Tuesday, 26 May 2026
  • The Level is the most exclusive service of the Melia hotels with its private areas such as its own reception so they make sure to have a more personal service.

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• Hello, I have read you offer a shuttle service to Mahon airport is this correct? Thank you
  
  
  • Tuesday, 26 May 2026
  • It is not an own service but from May we can organize it for you with an outside company
    
    

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• Yes but which room has the view exactly in front of the bed like in the pictures? As the rooms look much smaller when you get the options to book
  
  
  • Tuesday, 26 May 2026
  • At the moment, we have several room types where you can enjoy that direct sea view from the bed, just like in the pictures — for example, our Junior Suites or Suites, which are designed to maximize those incredible front-facing views

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• Hello - I read that you have a kids club for 4 year olds? Please confirm. Thank you :)
  
  
  • Tuesday, 26 May 2026
  • Yes we have

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• Which room is it that has the sea view from the bed as you can see in the pictures of the hotel
  
  
  • Tuesday, 26 May 2026
  • All our front-facing rooms offer direct sea views.

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• What is the daily cost for the use of the infinity pool?
  
  
  • Tuesday, 26 May 2026
  • At the moment its 30€ per person

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• Fitness centre?
  
  
  • Tuesday, 26 May 2026
  • Good evening,
    
    We have a gym.
    
    Best regards.
    
    

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• Hi, I’m travelling with a 6 months baby. Do you provide crib? Thank you
  
  
  • Tuesday, 26 May 2026
  • Good morning,
    Thank you for your inquire.
    For sure we provide cribs, just put a note when you will be doing the booking and we will take note.
    Regards.
    Cala Galdana Team

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• Hello,do you have ironing board and machine in the rooms please?
  
  
  • Tuesday, 26 May 2026
  • Yes we can provide iron and iron board in the room

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• Hi, is there an airport shuttle service from the airport to the hotel?
  
  
  • Tuesday, 26 May 2026
  • Hi! We don’t offer a shuttle, but we can arrange a private transfer (€150–€300) or you can take a taxi (approx. €45–€70, around 30 min). Let us know!

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• Has anybody used this hotel without The Level upgrade which is a little out of our price range? Is the rest of the hotel just as nice? Thanks
  
  
  • Tuesday, 26 May 2026
  • To enjoy your holidays in our hotel it is not need to upgrade to the Level. For example, if you want a nice and quite room you can book a Premium room and the rest of the facilities are as well very nice.
    
    kind regards

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• hello are cots available for a 2 year old and how much do they cost?
  
  
  • Tuesday, 26 May 2026
  • Yes of course

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• Hello. Can I bring my small dog with me? He is very small 3.5kg
  
  
  • Tuesday, 26 May 2026
  • Yes, we are pets firendly

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• Hi, we are going to visit your hotel in October. will the swimming pool be still open? also-do you have vegan breakfast options? thank you, Ilona
  
  
  • Tuesday, 26 May 2026
  • Good morning,
    
    The swiming pool will be open till the end of season.
    We do have vegan breakfast. When you get here and go to the restaurant, let the meitre know that you want the vegan option.
    kind regards,
    reception department.

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• Hi I have booked 3 rooms but I don't really understand the pool situation. Can everyone go to all the pools? Is there a pool for level rooms? Is there an adult only pool?
  
  
  • Tuesday, 26 May 2026
  • morning
    
    the access to the main pool is free for all the guests allocated in the hotel. But to access to the infinity pool there is an extra charge to access and also it is only adults

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• Can you provide a cot if I make a booking please … 9-16 May 2022 Look forward to hearing from you Kind regards Tracy
  
  
  • Tuesday, 26 May 2026
  • Yes we can provide you a Cot

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• Hi ???? I’m interested in this wonderful hotel in September. I just want to ask if infinity pool is free or extra cost per day? ???? Thank you in advance ????
  
  
  • Tuesday, 26 May 2026
  • Good morning
    the access to the infinity pool is an extra charge

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• what services are included with The Level rooms?
  
  
  • Tuesday, 26 May 2026
  • Please check in our web side this information. If you go to there you will find all this information

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• Is there a sea veiw?
  
  
  • Tuesday, 26 May 2026
  • Yes, our hotel has rooms with lateral view and direct view to the bay because we are located in the first line to the beach
    
    Regards

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• Hi, I wonder if we can use the sunbeds in front of the hotel? I read a review that says that we can't but I wanted to double check. Thank you!
  
  
  • Tuesday, 26 May 2026
  • Of course you can use them . the thing is they dosen't belong to the hotel. We do not have beds at the beach so it means you should rent them directly and they usually cost arround 20€ 2 beds and an umbrella

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• Hi, is there a miniclub for 4-year-olds in your hotel, and/or babysitting service? Thanks a lot.
  
  
  • Tuesday, 26 May 2026
  • Good morning
    
    We have a miniclub from 8 month up to 12 years

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• Hi. I have a very small dog. Can you accommodate him?
  
  
  • Tuesday, 26 May 2026
  • We are pets friendly but depending on how many Kg is your dog

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• Hi there can you tell me are children only allowed in one of the swimming pools?
  
  
  • Tuesday, 26 May 2026
  • The children are allowed to go to the main pool that is free access for all our guests
    
    Also we have an extra pool that is only adults but there is also an extra charge to access to this one

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• Hi, What age do you cover at kids club? My daughter is 2 years old. Thanks
  
  
  • Tuesday, 26 May 2026
  • From 5 to 12 years old

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• With the twin room The level do you have a pool with exclusive use for your room only?
  
  
  • Tuesday, 26 May 2026
  • No, we do not have any room in the hotel with a private pool only for that room

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• What is the difference between family room and interconnecting family room. Do you have any layout plans or can you describe in more detail? Do both room types have sea view? Which room type has more space for children to play?
  
  
  • Tuesday, 26 May 2026
  • The family room is more suitable for parents with small kids and they have more room to play around. The family suite is much better for older kids because they can get more independence.

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• Es all inclusive?
  
  
  • Tuesday, 26 May 2026
  • We do not offer all-inclusive board, but we do offer half board, which includes breakfast and dinner in our buffet restaurant. Drinks are not included during dinner.

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• Which suites on the level have private pools or hot tub ?
  
  
  • Tuesday, 26 May 2026
  • only the master suite Grand Suite the level

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• Hi I’m looking to book your hotel mid April and I will need a shuttle bus to pick us up, do you provide this and how much dose it cost?
  
  
  • Tuesday, 26 May 2026
  • Until May this service is not operating

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