What are our guests' most frequent inquiries?

• Do you have shuttle service
  
  
  • Friday, 8 November 2019
  • It is our pleasure to assist you with transportation information from the airport.
    
    Private transportation from the airport can be arranged by our Guest Relations Team, please note the prices detailed as follows:
    
    – 77€ – 2 persons with 2 pieces of luggage
    – 110€ – 2 persons with 2 pieces of luggage
    – 93,5€ – up to 7 persons.
    
    Alternatively, you can arrive by taxi. The cost approximately will be between 35-50€.
    
    There is also a Bus Service “Aerobus”, leaving every 10-15 minutes from the airport. Final stop is Plaza Catalunya, just 10 minutes walking distance from your Hotel. The cost of this service is 5.90€.

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• can we add an extra bed to the room?
  
  
  • Wednesday, 2 October 2019
  • We have sofa bed in some rooms.

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• Can you smoke on your balcony
  
  
  • Wednesday, 2 October 2019
  • Yes, you can. Our hotel is 100% no smoking but it is possible on our balconies.

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• Hi. Is it possible to book interconnecting rooms?
  
  
  • Monday, 27 June 2022
  • good morning
    it is possible to do it, in superior rooms it is not possible, rooms should be at least premium xl to premium view, or suite to superior. it is better you contact before making the reservation.
    regards

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• Hi are there fridges in each room
  
  
  • Monday, 8 February 2021
  • Good morning, all the rooms have a minibar. This ones they do not cool as such but it keeps the cold.
    
    

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• Do you have any rooms with balconies?
  
  
  • Thursday, 14 July 2022
  • good morning
    we have some rooms with terrrace
    regards
    

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• Do you have bidet in your bathrooms?
  
  
  • Monday, 4 July 2022
  • good morning
    some of our rooms have bidet
    regards
    

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• Hello can i make an early check in ? 10:00 am will be great !
  
  
  • Monday, 3 June 2024
  • good morning
    Our check in time starts at 15 hrs, when guests are arriving earlier we make our best , but cannot guarantee. If you need a guaranteed early check in we recommend you to reserve the night before your arrival
    regards

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• Hi is the pool heated
  
  
  • Tuesday, 2 January 2024
  • Our pool is not heated.

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• Hello how far is the metro or train station from the hotel ?
  
  
  • Thursday, 19 December 2024
  • good mornign
    5 minuts by walking

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• Hi, can you please tell if the windows open?
  
  
  • Monday, 19 December 2022
  • Good morning
    we inform you that all our doors can be opened.
    regards
    

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• hi, what time is breakfast available please?
  
  
  • Wednesday, 8 February 2023
  • Good morning,
    
    Our breakfast is from 7:00AM to 10:30AM on the weekdays and until 11:00AM on the weekends.
    
    Kind regards,
    
    Guest Relations Team

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• Hi there,how far is your hotel from the nou camp??
  
  
  • Tuesday, 2 August 2022
  • Hello,
    
    Thank you so much for your message. Camp Nou is close to the hotel, you can take a 15-minute taxi trip or a 30-minute metro trip.
    
    NH Collection Gran Hotel Calderón

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• Is your hotel’s location away from the La Merce activities? Thank you, Christie
  
  
  • Tuesday, 18 February 2020
  • Good morning!
    
    The activities from La Mercè are happening all around Barcelona. Thanks to our fantastic location, our hotel could be a perfect base for discover those activities.
    
    We hope that the information was useful.
    
    Kind regards,
    
    Guest Relations

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• Hi Are the terrace is private
  
  
  • Monday, 12 August 2024
  • yes the terrace are private

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• Breakfast included or not please ??
  
  
  • Monday, 17 October 2022
  • good morning
    if you choose it included it will be, you can also reserve without breakfast
    regards
    

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• Hello, is there a parking at the property ? Thank you
  
  
  • Wednesday, 14 December 2022
  • Good morning,
    
    Yes, the hotel has parking, it is accessed through Diputación street.
    
    Best Regards,
    Guest Relations Team

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• Good morning - which is the closest bus or train station near the hotel ? Do you provide complimentary cycling ?
  
  
  • Wednesday, 25 December 2024
  • Good morning and Merry Christmas!! the closest station is Plaza Cataluña and we can help you to find a rent bike near to the Hotel

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• Hi! Is there any room with terrace and sofa bed?
  
  
  • Friday, 12 March 2021
  • Thank you for your message and welcome to NH Collection Gran Hotel Calderón.
    At the moment, triple rooms with terrace are only able on a Suite Terrace room.
    

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• Hi how much is breakfast to buy at the hotel please if not included in the room rate?
  
  
  • Monday, 8 July 2024
  • Call the hotel to check this information

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• Hi, does the premium room with sofa have a terrace? Thank you
  
  
  • Thursday, 18 April 2024
  • good morning
    our Premium Xl rooms have no terrace, if you need a room with terrace you can look for a Premium Terrace or a Suite Terrace
    best regards
    Emma A.
    reservations

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• we have a small child, are rollaway cots available?
  
  
  • Thursday, 20 October 2022
  • good morning
    we have sofa beds or cots available, reservation should be made in premium xl or suite room category.
    regards
    Emma A.
    

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• Hello are there bath tubs in the rooms?
  
  
  • Tuesday, 8 November 2022
  • good morning
    we inform you that some room have bathtub
    regards
    Reservations dpt

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• Is there party or event in New Year’s Eve ? Can we see the fireworks from the rooftop?
  
  
  • Wednesday, 7 September 2022
  • good morning
    we inform you that we will have a New Year's Eve dinner, at this moment we are working on it. If you want you can contact to us some days later
    regards
    Emma A.
    reservations

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• Hello Do we pay for the stay of a one year old baby?
  
  
  • Sunday, 30 June 2024
  • Hello, the one year oldy child will not need to pay for the stay.

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• Can i have 2 premium double with terrance connected ? We’re a family of 4
  
  
  • Friday, 21 October 2022
  • good morning
    we inform you that we no 2 premium terrace interconnecting.
    regards
    Emma A.
    reservations

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• Will the pool currently be open in March? And is it heated
  
  
  • Monday, 8 February 2021
  • The pool is open from 8aM-8pm all the year. It is loctaed on the rooftop and is not heated.

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• hello. we are two adults with two kids. we want to stay in one room. what are the options available? one kid is 3 years old n the other is 6 years old
  
  
  • Wednesday, 26 June 2024
  • good morning
    thank you for your interest in our hotel , if you are 4 people you should reserve 2 rooms, we cannot host 4 people in the same room
    Best regards
    Emma A.
    

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• Do you offer extra rollaway bed?
  
  
  • Monday, 20 March 2023
  • I confirm that our Suite rooms are equipped with a sofa bed so a third person can be allocated.
    
    Francesc Albert - Front Office Manager

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• Is the swimming pool open? Its needs extra money ?
  
  
  • Monday, 8 July 2024
  • The swimming pool is open during the whole year just for hotel guests.

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• Hi, We have two young children (3 years old), can we book one room with sofa bed for them to share? What would be the additional cost? Thanks!
  
  
  • Thursday, 19 December 2024
  • good morning
    if you will be 4 we cannot host you in 1 room , you should reserve 2 rooms
    best regards
    Emma A.
    reservations

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• Hello, do you have connected rooms for families? Thank you!
  
  
  • Sunday, 20 April 2025
  • We do have few connecting rooms. For more information you can contact the hotel directly.

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• Hi there, Is the rooftop pool heated during winter? Thank you!
  
  
  • Monday, 23 October 2023
  • good morning
    we inform you that our swimming pool ( in rooftop) is not heated.
    best regards

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• We will come father and son Pls arrange us two double beds Thanks
  
  
  • Monday, 30 January 2023
  • good afternoon
    could you give us your reservation number?
    regards
    Emma A.
    reservations

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• Hi, do you allow cyclists with their bikes, and can I leave a bike bag at the hotel and collect it a week later when I return to stay at the hotel?
  
  
  • Friday, 16 August 2024
  • Good Morning, can you tell us which dates are you coming to the hotels

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• is the swimming pool heated?
  
  
  • Friday, 27 January 2023
  • Good morning, I'm sorry to tell you that the pool is not heated.
    Carla

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• Hi what would happen if the airline was on strike and our flight got cancelled. Would we get refunded?
  
  
  • Friday, 17 June 2022
  • good morning,
    this kind of questions cannot be answered so generally, if there is a special case you should contact to the hotel.
    but if the reservation is made with prepayment rate , the responsability is in the airline, not in the hotel
    regards

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• Hi, is there any room that can fit for 2 adults and 2 children (9 and 11 yrs old)? I think the suite with a sofa bed will be enough for us. but, I cannot book that one.
  
  
  • Friday, 12 May 2023
  • good morning,
    we inform you that it is not possible to host 4 people in the same room, it is necessary to take 2 rooms ,
    best regards
    Emma A.
    

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• Hi, do you have the option for connected rooms?
  
  
  • Saturday, 28 December 2024
  • We cannot guarantee connecting rooms and it is upon availability. For this type of requests you can always contact the hotel directly.

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• Hola! Se puede cenar en hotel?
  
  
  • Sunday, 14 February 2021
  • Estimado cliente, sí se puede cenar en el hotel. EL restaurante se cumple las restricciones impuestas. Para la hora de cenar estará abierto de 19.00 a 22.00 solo para huéspedes alojados. Además tiene el Room Service 24H, menu de noche reducido.

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• Hi is the pool heated in October?
  
  
  • Wednesday, 7 September 2022
  • good morning
    our pool is not heated
    regards
    

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• Hi we need an offer for a suite (2 bedrooms ) smoking please Thank you
  
  
  • Monday, 20 April 2026
  • Thank you for your message. We regret to inform you that our hotel is 100% smoke free

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• Is it possible to check in after midnight?
  
  
  • Monday, 20 April 2026
  • good morning
    our front desk is open 24 hrs, you can check in after midnight
    regards

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• Can the hotel manage PCR test
  
  
  • Monday, 20 April 2026
  • We could assist you finding a lab to do the test without any issue

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• Dispone el hotel de algún convenio con parking privado cercano?
  
  
  • Monday, 20 April 2026
  • Gracias por su consulta. Nuestro hotel dispone de un parking subterráneo. Este servicio tiene un suplemento de 29,15€ / noche y coche

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• Hi, do you have suits with 2 single beds (twin beds)?
  
  
  • Monday, 20 April 2026
  • Thank you for your message. Yes, we have suites with 2 separate beds

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• is massage avalible end of oct or is it not due to covid thanks
  
  
  • Monday, 20 April 2026
  • It could be arranged by an external company

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• Hello, is it possible to leave the luggage at the reception some hours after check-out, until we go to the airport?
  
  
  • Monday, 20 April 2026
  • Yes, of course. This is a free service that we offer to our hotel guests

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• Hello, I have two small dogs. Is this possible? They are both 10 kg.
  
  
  • Monday, 20 April 2026
  • Dear, Guest
    First of all, thank you for your trust in us. Pets are also welcome at our hotel. Just leave a comment when making your reservation that you will be coming with pets.
    

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• Hello, what is the difference between superior rooms and premium?
  
  
  • Monday, 20 April 2026
  • Premium rooms are bigger and normally in a better location of the building

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• Hi, I wanted to know if you offer covid 19 PCR test facilities at your hotel?
  
  
  • Monday, 20 April 2026
  • We can assist you with the booking in a center 30 minutes walking from the hotel. You can also book for them to come at the hotel and make the test here.

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• Hi, Are there currently any restrictions or closure of facilities (eg pool) or services (eg bar/restaurant) at the hotel due to Covid? Thanks!
  
  
  • Monday, 20 April 2026
  • The capacity inside the Restaurant and public areas is 30% of the total occupation.

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• Hi, do you have a gym? Is it available these days?
  
  
  • Monday, 20 April 2026
  • Good morning, our gym is available with prior booking.

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• Hallo, is it possible to have breakfat at the terrace on a Supperior doube room with terrace?
  
  
  • Monday, 20 April 2026
  • Room Service for Breakfast is able, you just need to know that there is an extra charge of 5€ / service

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• are all your facilities now fully operational looking to visit begining if July thankyou
  
  
  • Monday, 20 April 2026
  • All our facilities are fully operational.
    
    :)

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• Is there a metro station near by to get to the football stadium?
  
  
  • Monday, 20 April 2026
  • yes , catalunya station or p. gracia station if you ask for the Camp Nou

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• Hello we are 5 adults what’s the best option you have
  
  
  • Monday, 20 April 2026
  • In that case you should book 1 triple room and 1 double room

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• Do you have a 24h gym?
  
  
  • Monday, 20 April 2026
  • good afternoon,
    our gym is open 24/7. it is necessary to book once in the hotel
    regards
    reservations dpt.

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• Hi. What time is your pool and rooftop open till? Also do you have any smoking rooms (E cigarette). Thanks
  
  
  • Monday, 20 April 2026
  • good morning
    our pool is open form 8 am to 8 pm.
    all the rooms in the hotel are non smoking. The rooftop cockteleria is open until (it can change due to Covid restrictions) :
    Monday-Thursday close at 00.00 midnight
    Friday-Sunday close at 00.30 hs
    

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• Hi, will ypu place a baby crib in the room?
  
  
  • Monday, 20 April 2026
  • good morning
    we inform you that we can preview a crib in the room, not in superior rooms, the reservation should be made at least in a premium xl rooms
    regards
    Emma A.
    reservations

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• hi, I would like to ask if you have restaurant and if yes what type of food? thank you
  
  
  • Monday, 20 April 2026
  • We are glad to inform you that our Tablafina Restaurant is working and we offer Spanish food (tapas, wine, cheese, dry cuts...)

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• Do you have room service that we can order food to the room?
  
  
  • Monday, 20 April 2026
  • good morning
    we inform you that our room service is available 24 hrs
    regards
    Emma A.
    reservations

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• Do u have connecting rooms?
  
  
  • Monday, 20 April 2026
  • We are glad to inform you that we have Premium connected rooms under request

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• Is pool , bar etc at top and gym currently available and open for February?
  
  
  • Monday, 20 April 2026
  • good morning
    our bar, restaurant, gym and pool are open.
    our pool is not heated
    regards
    

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• We are 2 adults and 1 child 10 years old. Is it possible to book 1 room as the system is asking us to book 2 rooms?
  
  
  • Monday, 20 April 2026
  • good morning
    for 3 people in a room should be in a premium xl or in a suite, try to reserve this kind of rooms,
    regards
    Emma A.
    reservations

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• Greetings, I want to know if I can add an extra bed and how much it will cost for 1 night. thanks
  
  
  • Monday, 20 April 2026
  • good morning
    we inform you that it is possible to get a suite with sofa bed for the third person, the final rate depends on the date you will like to reserve
    regards
    Emma A.
    reservations

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• Hi, is your pool currently open? Thanks!
  
  
  • Monday, 20 April 2026
  • good morning
    our pool is open all year, it is not heated
    regards
    

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• Hi. How much would it be to park a motorbike for 5 nights please?
  
  
  • Monday, 20 April 2026
  • The price per night would be 29.90 euros

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• Hello, do you have extra charge for pets?
  
  
  • Monday, 20 April 2026
  • The price would be 35 per pet and per night.
    Best Regards
    Raul Ruiz
    Guest Relations

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• Hello, do you offer late check-in (around midnight)?
  
  
  • Monday, 20 April 2026
  • good morning
    we inform you that our check in time is from 15 hrs, if you are arriving at midnight our front office is open 24/7 and they can manage your arrival.
    regards
    Emma A.
    reservations

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• hi what’s the price for parking at the hotel? Do I need to reserve?
  
  
  • Monday, 20 April 2026
  • good morning
    we inform you that it is not necessary to reserve the place for the parking, the only important this is that maximum height for the car is 1.80 mts, the rate for the parking is 29.15 euros per 24 hrs, vat included
    regards
    Emma A.
    

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