What are our guests' most frequent inquiries?

• Hello! Will your rooftop bar be open on February 14th?
  
  
  • Tuesday, 26 January 2021
  • Dear Sir,
    
    We inform you that our rooftop bar opens only for staying guests from wednesday to saturdays from 15:00 to 19:00 hours. This may change without notice.

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• Hello is the pool open in March? Thank you
  
  
  • Thursday, 8 February 2024
  • Our outdoor pool is open every day of the year except in days of inclement weather, however the pool is not heated or covered.

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• Hi, is there an option for an extra bed for an adult in any room?
  
  
  • Sunday, 10 September 2023
  • It is possible to mount an extra bed in the Junior Suite and Junior Suite Deluxe rooms. The maximum number of guest per room is 3 people

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• Hi, Is your pool open all of September ? Are there special hours? Is it heated ? Thank you !
  
  
  • Friday, 29 July 2022
  • Our pool is open year-round except for maintenance works that might be done during the winter season. Opening hours are from 8am to 6pm. Our pool is not heated.

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• Do any of your rooms have balconies ?
  
  
  • Wednesday, 8 November 2023
  • Dear Sir/Madam,
    
    Yes, the Suite Dome has a balcony.
    

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• Is the swimming pool open at the end of September?
  
  
  • Wednesday, 5 July 2023
  • Dear Mr. / Mrs.
    
    Thank you for contacting us!
    
    Regarding your question, we are glad to confirm you that the swimming pool is open at the of September only for hotel guests.
    
    Kind regards

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• hi. we coming to stay in Aug2024. will our friends be able to join us at the roof top bar as we all in Barcelona for a wedding?
  
  
  • Thursday, 11 July 2024
  • Dear guest,
    
    Thank you so much for your message, ¡Of course! Be more than welcome to invite your friends to our Roof Top Bar.
    
    Wishing you a wonderful stay with us.
    
    Warmest regards,
    
    Experience Department
    Ohla Barcelona Hotel*****

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• We are scheduled to stay at your amazing hotel. through KimKim on 5/15-5/19. A couple of questions for planning that forget to ask Luis. Do you have an elevator or handicapped access? Also, are laundry services.available? Can't wait to get to Barcelona!
  
  
  • Friday, 28 April 2023
  • Dear Mr. / Mrs.,
    
    Thank you for contacting us!
    
    Regarding your request, we are glad to inform you that our facilities have handicapped access and elevators. In addition, we confirm you that laundry services are available.
    
    Kind regards

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• Hi, is there parking available near the hotel? We will be arriving by car.
  
  
  • Thursday, 1 September 2022
  • Yes, we have a parking in the hotel. The price is 37€ per day.

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• do you have a connecting door between 2 rooms? We are a family of 4.
  
  
  • Monday, 7 August 2023
  • Dear Mr. / Mrs.
    
    Thank you for contacting us!
    
    Regarding your question, we are glad to inform you that we have the Family room which is composed by two rooms, one Junior Suite and one Design.

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• Hello first tome travelling to Barcelona, do you offer airport shuttle pick up and shuttle drop off to the Royal Caribbean cruise terminal?
  
  
  • Wednesday, 28 June 2023
  • We inform you that we have a shuttle service to both the airport and the cruise port. If you wish to contract it, please contact the hotel directly.

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• we have two adults and one child age 8 can we just book one room
  
  
  • Wednesday, 22 February 2023
  • Dear Mr. / Mrs.
    
    Regarding your request, we inform you that you can book just one room. In that case, it should be a Junior Suite or Junior Suite Deluxe adding an extra bed for 56€ per night with breakfast included.
    
    Kind regards

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• Do you have weights at the fitness center?
  
  
  • Monday, 25 July 2022
  • Dear Guest, Yes we have weights from 2kg to 20kg.
    
    Kind regards

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• Hi have you got a suite with two single beds pse
  
  
  • Tuesday, 4 March 2025
  • Greetings,
    
    We do have some of our Junior Suites with twin beds set up.
    
    Best regards.

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• Is there a glass door in the bathroom ?
  
  
  • Sunday, 23 April 2023
  • Dear Mr. / Mrs.
    
    Thank you for your message!
    
    We confirm you that there is a glass door in the bathroom but in case you want it we can cover the door with a vynil.
    
    Kind regards

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• Is the rooftop area/ tables around the pool functional during February for eating drinking?
  
  
  • Tuesday, 3 January 2023
  • The pool bar remains opened from 13h to 21h during February (weather conditios may vary it)

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• Do any of the rooms have good views
  
  
  • Wednesday, 20 September 2023
  • Dear Mr. / Mrs.
    
    Thank you for contacting us!
    
    Most of the rooms have views to the main road Via Laietana, others have views to Comtal Street which is a street on the side of the hotel and few of the rooms have views to the backyard.

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• Can you provide extra roll away beds in rooms for children?
  
  
  • Saturday, 15 April 2023
  • Dear Mr. / Mrs.
    
    Thank you for contacting us!
    
    Regarding your request, we are glad to confirm you that we can add an extra bed in Junior Suites or Junior Suites Deluxe and it has an extra cost of 56€ per night with breakfast.
    
    Kind regards

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• R pets allow?
  
  
  • Thursday, 6 July 2023
  • Dear Mr. / Mrs.
    
    Thank you for contacting us!
    
    Regarding your request, we regret to inform you that pets are not allowed in our hotel.
    
    Kind regards,

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• Hello. Do you offer room service? Regards, Simon
  
  
  • Tuesday, 10 January 2023
  • Dear Simon,
    
    We offer room service 24 hours available. Regards, Ohla Team

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• My plane arrives in morning can I checkin in early or store luggage?
  
  
  • Tuesday, 21 January 2025
  • Thank you for your kind message. We guarantee our rooms by 15:00h. However, if your room is prepared earlier, we would be delighted to expedite your check-in! Should your room not be ready upon arrival, we will be glad to store your luggage.

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• How early do you serve breakfast? We booked a room with breakfast but will have to leave early for the airport
  
  
  • Sunday, 13 April 2025
  • Dear guest,
    
    Our breakfast is served from 07h to 11h. In case you are departing quite earlier we can offer you a breakfast bag as take-away. Do let us know one day in advance to request it.
    
    Regards,
    
    Ohla Barcelona Team

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• Hi, is your rooftop bar open Monday and Tuesday?
  
  
  • Monday, 18 September 2023
  • Dear Mr. /Mrs.
    
    Thank you for contacting us!
    
    We are glad to inform you that our rooftop opens everyday.

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• Hello, are there grocery stores and restaurants nearby?
  
  
  • Thursday, 6 October 2022
  • Ohla Barcelona is situated in the center of the city. That is why, there are stores and restaurant nearby. If you need recommendations, our Experience team will help you during your stay.

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• Can I book just one room for 2 adults and 2 children aged 4y + 2y? They are too young to have a separate room. thank you
  
  
  • Monday, 16 September 2024
  • At Ohla Barcelona all rooms are double occupancy, however it is possible to add an extra bed for children up to 12 yo and/or a crib for children up to 3 yo in the Junior Suite or Deluxe Junior Suite.

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• do any of the windows open in the deluxe junior sweet also is the rooftop open in january thanks
  
  
  • Monday, 23 October 2023
  • Dear Mr. / Mrs.
    
    Thank you for contacting us!
    
    Regarding your request, we regret to inform you that windows cannot be open but the rooftop is open in january.
    
    Kind regards

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• Can 3 adults stay in this room?
  
  
  • Sunday, 29 October 2023
  • Dear Mr. / Mrs.
    
    Thank you for contacting us!
    
    Regarding your request, we are glad to inform you that a Junior Suite can be for three people adding an extra bed. It would have an extra cost of 56€ per night.
    
    Kind regards

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• My wife s partially disabled - so needs a taxi, so how far is the hotel from: Sagrada Familia and The Cruise Terminal
  
  
  • Saturday, 23 November 2024
  • Dear Customer,
    
    Thanks for your kind message. Sagrada Familia is 20 minutes by taxi. To get to the cruise terminal, it will take you around 15 minutes.
    
    We keep at your entire disposal on anything you may need.
    
    Ohla Barcelona Team

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• Hi, is your rooftop bar open in end of November?:)
  
  
  • Thursday, 22 September 2022
  • Yes, our rooftop bar is open all year.

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• Is there a gym
  
  
  • Sunday, 13 October 2024
  • We are glad to inform you we have a small gym.

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• We will he staying there Oct 8-13. Is there a charge for the shuttle from airport and do you have bikes for use or rental at the hotel. Thx Terry
  
  
  • Thursday, 15 September 2022
  • We can organize a private transfer from the hotel, which has a price starting in 89€. We do not have bikes, but our Experience Team can recommend you some rental companies. This bikes can be parked in our parking for free.

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• Assume all rooms have access to the roof top pool? We are a family of 2 adults and 4 children aged 13 to 19 so please advise if we can confirm 3 rooms next to each other for 5 july to 8 July thanks
  
  
  • Wednesday, 24 May 2023
  • Dear Mr. / Mrs.
    
    We inform you that all our guests have access to the pool. Regarding the 3 rooms next to each other, you will need to write it in the reservation comments but we cannot guarantee it beforehand, as it depends on the availability.

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• hi do you have a room with two single beds and what is the price?
  
  
  • Friday, 7 April 2023
  • We have rooms with two single beds and they depend on availability. The price depends on the date, I can check it on Booking

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• Hello are non residents allowed to use your swimming pool? If so how much does it cost? Thanks
  
  
  • Thursday, 7 September 2023
  • Regarding your request, we regret to inform you that the swimming pool is exclusively for the guests of our hotel.
    
    Nevertheless, once the swimming pool closes, the rooftop bar opens to general public from 19:00 to 01:00.
    

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• Do you have parking garage and how much d owes it cost?
  
  
  • Thursday, 28 July 2022
  • We have a small parking with few places which it costs 37€ per night and it is not possible to reserve a place in advance. If the day you arrive there will not be a space available, there is another public garage near the hotel.

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• Hi Do you have connected rooms ?
  
  
  • Thursday, 16 January 2025
  • Hello
    
    We do offer the possibility of connecting a Junior Suite and a Design Room, as they are located next to each other. These rooms feature a separating door, which can be closed by the guest for added privacy from the rest of the floor.
    
    Regards

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• Is there tea/coffee making facilities in any of the rooms
  
  
  • Sunday, 19 April 2026
  • Good afternoon,
    
    All our rooms are equipped with both kettle and coffee machine, with complimentary coffee capsules and tea.
    
    We look forward to welcoming you at Ohla Barcelona, hopefully at the soonest.
    
    Kind regards,

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• Do you have any twin bedded rooms please?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    Thank you for your interest in Ohla Barcelona. The twin categories are Standard, Design and Junior Suite Deluxe. Regards

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• 1. Are the rooftop pool , restaurant and lounge open through 15 November? Is the pool heated?
  
  
  • Sunday, 19 April 2026
  • Dear Sr. / Madame,
    
    Thank you for showing interest in our rooftop terrace that will for sure be open November the 15th.
    Unfortunately the pool is not heated, but will be open for our clients to enjoy during the day.
    The rooftop bar and lounge area will stay open all the way until 00.00 so that people can enjoy the fantastic view with a drink and/or something to eat.
    
    If you have any further questions, please do not hesitate to ask.
    
    Kind regards,
    
    Gustav Bengtsson
    Recepción / Front office
    Hotel Ohla Barcelona*****

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• Is there a gym/fitness suite please?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    Thank you for your message.
    We do have a small gym with a sauna and a relaxing area.
    Kindest,
    FO- Ohla Barcleona

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• Do you have gluten free bread at breakfast?
  
  
  • Sunday, 19 April 2026
  • Dear Sir,
    
    Thank you for your kind question, in regards to it we inform you that we have some gluten free options for breakfast, among them bread.
    
    Best regards,

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• Buenos Noches 1. Is shuttle service available from the Cruise ship piers (Carnival Cruise lines)? How would I arrange pickup at the pier in advance? 2. What are the dimensions of the full size bed in the Deluxe suite? (It appears to be similar to a King size bed in the US) 3. Is the balcony accessible from the room in the Deluxe suites? 4. Does the Airport Shuttle run to the airport as required or on a specific schedule? How much notice is required to arrange transportation? 5. Are any special amenities made available on arrival for the Deluxe suite guests? 6. Are the mini bars in the Deluxe Suites? 7. Do most of the hotel staff members speak fluent English? Muchas Gracias
  
  
  • Sunday, 19 April 2026
  • Dear Sir / Madame,
    
    First of all let me thank you for having contacted us and for your interest in staying with us.
    
    1.) We do offer private transportation to our hotel guest´s from both the pier and airport. This could be either in a Mercedes E Class or a Van Class. Prices are from 95€ .
    
    2.) The Junior Suite Deluxe is equipped with a 1.80 x 2.00 meters bed.
    
    3.) Balconies are not accesible from the rooms.
    
    4.) As it would be a private service, the time is subject to the guest´s needs.
    
    5.) We do deliver special amenities into the Junior Suites Deluxe during the first evening of the stay.
    
    6.) All the rooms are equipped with mini bar.
    
    7.) All the front office and F&B members speak english.
    
    Please let me know if you have further queries. We will happily assist you.
    
    Kind regards,
    
    Jorge Biedma

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• Hi, there. We are considering a stay in late July. Can you advise, please, if the pool will be open? Thank you.
  
  
  • Sunday, 19 April 2026
  • Yes it will open from 9 to 6pm.
    Thanks

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• Hello , do you offer a pick up service from the airport,there will be 4 of us and also a trip to the cruise terminal .thank you this is for May 2022
  
  
  • Sunday, 19 April 2026
  • The price for a minivan suitable for 4 people is 105 euro from/to pier or airport.
    Just leave us the all the details as arrival/departure time, flght number, pick up time etc... and we willsend a confirmation. The service will be charge on the room

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• Hola! Is the swimming pool open currently? Also, what is the charge for the sauna?
  
  
  • Sunday, 19 April 2026
  • Good evening. Let me inform you that our swimming pool is open from 8am to 5pm. And regarding the sauna it isn't with an extra charge.
    
    Kind Regards,
    
    Experience department.

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• Does your room come with a safe?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    Thank you for your enquiry.
    
    All our rooms are provided with a safe.
    
    Kind regards,
    

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• Hello, are the double beds in the junior suite and the deluxe suite the same size? The room descriptions on booking.com suggest the deluxe is smaller?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    Thank you for your message.
    The bez size it is the same one in both suites.
    Kindest,
    FO - Ohla Barcleona

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• Is the pool heated ?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    Unfortunately the pool is not heated.
    
    Kind Regards.
    
    Experience Department.

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• Hello We are joining you in May for 2 nights how much would a taxi transfer be to pick up from airport please thanks
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    If you would like us to arrange your airport transfer, please select below the option which best suits you:
    
    o 89€ (Mercedes Class E).
    o 109€ (Van Class)
    o 119€ (Mercedes Class S).
    
    Carlos Ortega
    Experience Department

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• Hi. Does the standard twin bed room have a private shower and bathroom? We would prefer not to have a see through shower.
  
  
  • Sunday, 19 April 2026
  • Dear Guest,
    Thank you for your message.
    Correct, our Essential rooms have a private shower and bathroom.
    Kindest.
    Ohla Barcelona Team

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• Hello! Are there any requirements for people who have not vaccinated?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    Thank you for your message.
    You do not require anything to stay in the hotel.
    Kindest,
    FO - Ohla Barcelona

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• Hello, Do you have private parking? If so what is the charge? Thank you
  
  
  • Sunday, 19 April 2026
  • Good afternoon,
    
    Thank you for having contacted us.
    
    Following your enquiry, we do have a private parking at the hotel and the price is 36€ per day.
    
    If it would be full, we do have an agreement with a parking near us for the same price.
    
    Regards

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• Hi would it be possible to have interconnected rooms or a room for three people thank you
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    We can offer you our family rooms which are composed by a Junior Suite plus a Design room and are interconnected.
    
    Kindest,
    FO- Ohla Barcelona

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• Do you offer adjoining rooms for families?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    Thank you for your message.
    We do offer family rooms which are composed by a Junior Suite plus a Design room.
    They are connected through an adjoining door.
    Kindest,
    FO- Ohla Barcelona
    

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• Hi is the pool open in March?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    Thank you for your message.
    Correct, the pool will be open in March but it is not climatized.
    Kindest,
    FO - Ohla Barcelona

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• Hi, how far is this hotel from the cruise terminal? Thanks
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    The hotel is located 15 - 20 min away from the cruise terminal.
    
    Kind Regards
    
    Carlos Ortega

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• How much is the airport shuttle to pick up and then take to the airport?
  
  
  • Sunday, 19 April 2026
  • The airport shuttle prices varied from 95€ to 120€ depending of the car model, between the airport and the hotel.
    And from 79€ to 110€, between the Hotel and the airport.
    Please contact us at: info@ohlabarcelona.com, to have further informations.

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• Hi Will the poor and roof deck bar be open oct 25-30?
  
  
  • Sunday, 19 April 2026
  • Hello,
    
    Thank you for your kind interest in our hotel.
    
    With regards your question, we inform you that our unheated pool is open all year round but only for our guests. Our rooftop bar is open all year round from 7 PM to 1 AM.
    
    Best regards,

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• Does the standard room have a private bathroom without the glass shower walls. I am travelling with my brother and want to make sure the bathroom has a door and not see through walls for the shower. Otherwise, what rooms have private bathrooms.
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    Correct, our Standard room has a separate private bathroom as well as our Junior Suites. You will have total privacy when travelling with your brother.
    Kindest,
    Ohla Barcelona

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• does the superior room has a bath tub
  
  
  • Sunday, 19 April 2026
  • Dear Sir/Madam,
    
    Unfortunately not. In order to have a bath you would have to reserve a Junior Suite.
    
    Kind regards,
    
    Gina MacIntyre
    Departamento Experience | Experience Department
    Ohla Barcelona *****
    
    Vía Laietana, 49 · 08003 Barcelona
    
    
    

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• Hi. We are looking at coming this Sunday 16th to Wednesday 19th! Will the pool be open? And will the rooftop bar be open?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    Thank you for your message. Our rooftop pool it is open all year but it is not heated.
    The rooftop bar it is also open every day.
    We remain at your disposal for any further questions you might have.
    Kindest,
    FO - Ohla Barcelona

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• Is there luggage storage for early arrivals
  
  
  • Sunday, 19 April 2026
  • Dear Customer,
    
    Yes, Ohla Barcelona can take care of your luggage in case you have an early arrival. Bare in mind that you can use the hotel facilities as well.
    
    Regards,
    
    Ohla Barcelona Team

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• Hi. Which room has the balcony?
  
  
  • Sunday, 19 April 2026
  • Dear Guest,
    The room that features an accessible private balcony is our Suite Dom. This suite also offers a 7-meter-high ceiling, bathtub and shower, a walk-in closet, and many more exclusive details designed for your comfort.
    Sincerely,
    Andrea Rey

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• Smoking area that is safe for my husband
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    Thank you for having contacted Ohla Barcelona.
    
    We are glad to inform you that at our property smoking is allowed at the rooftop bar. However due to the current situation in the entire world we cannot guarantee that the public / common areas will be open, as the safety of our guests is the most important thing for us.
    
    Please feel free to ask as many questions as you would like to. We will happily assist you.
    
    Kind regards,
    
    Jorge Biedma

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• Do any of the rooms have balcony?
  
  
  • Sunday, 19 April 2026
  • Desar guest,
    We do only have 1 room with balcony, our Suite Dome.
    Kindest,
    Ohla Barcelona

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• Hi, Do you have spa and massage facilities? BR,
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    We do have a small wellness center with a gym, a Sauna and a massage room where we provide treatments à la carte.
    You can find them in our website www.ohlabarcelona.com
    Kindest,
    FO Team

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• Is the glass shower wall dimmable?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    Thank you for your query.
    
    Both Design and Deluxe rooms have a ser trough shower in the middle of the room and it is completely transparent.
    
    Should you have further queries please let us know.
    
    Regards,

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• Hey Ohla team! Could you clarify if the hotel will be opened on 20 - 22 of November ? I have a reservation on that days , so I was wondering. ????
  
  
  • Sunday, 19 April 2026
  • Dear Sir, We inform you that the Hotel will remain open unless the government under the sircumstances that the world is going through decides to close down hotels or we are forced to do so. Best regards,

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• May we bring our dog?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    Thank you for your message. Unfortunately, pets are currently not allowed. Please, do not hesitate to contact us back should you have any further questions.
    Best regards,
    Belén Zupan
    

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• Are there any spa facilities in the hotel ?
  
  
  • Sunday, 19 April 2026
  • Good afternoon,
    We do have a sauna, and a specialized massage room, where you can choose from a menu the care you want.
    If you're interested to get that menu before your arrival. Please send us an email at: info@ohlabarcelona.com

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• how far is hotel from airport? how far is hotel from cruise dock? Lastly does the hotel have a shuttle to both locations?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    The hotel it is 30 min away from the airport and 10 min away form the cruise terminal.
    We do also offer shuttle service from and to the hotel.
    Kindest,
    FO. Ohla Barcelona

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• Hi, do all junior suites and above rooms come with a bath?
  
  
  • Sunday, 19 April 2026
  • Dear guest,
    
    Be informed that just Junior Suite, Junior Suite Deluxe and Suite Dome are equiped with a bath.
    
    Kind Regards,
    
    Experience Department

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• Which train station is closest to your hotel
  
  
  • Sunday, 19 April 2026
  • BONJOUR,
    
    LA GARE LA PLUS PROCHE DE L'HÔTEL EST PASEO DE GRACIA ET LA STATION DE MÉTRO LA PLUS PROCHE EST LIGNE ROUGE URQUINAONA.
    N'HÉSITEZ PAS À NOUS CONTACTER POUR TOUT AUTRE DOUTE.

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• Does it have a balcony
  
  
  • Sunday, 19 April 2026
  • Good day,
    
    Thank you for taking your time to ask a question to Hotel Ohla Barcelona.
    
    In regard to your question we inform you that we do not have rooms with balconies, the only room with a small terrace is te Suite Dome.
    
    Best regards,

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