What are our guests' most frequent inquiries?

• Hi is this hotel lgbt friendly? do you do any romantic packages? Looking to propose to my girlfriend. Thanks
  
  
  • Wednesday, 10 April 2024
  • We wish to thank you for contacting us. It will be our pleasure to assist you in organizing your dream stay and proposal, and provide you further information regarding our packages.

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• Hi, do you do the floating breakfasts?
  
  
  • Thursday, 11 January 2024
  • Thank you for your message, our hotel offers floating breakfast to our guests.

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• Hi, would it be possible to get an early check in? Thanks
  
  
  • Wednesday, 6 September 2023
  • We wish to inform you that early check-in is subject to availability, but we are always trying to accommodate our guests requests in the best possible way

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• Hi, do you have a hairdressing service? in the hotel?
  
  
  • Tuesday, 20 June 2023
  • Our hotel is very close to Oia village, in a five minutes walk distance, and our team will gladly arrange for you an appointment to the closest hairdresser salon there.

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• Hello, how many rooms does this hotel have? Thank you
  
  
  • Wednesday, 25 January 2023
  • Our hotel disposes 83 suites and two villas and we are very proud to announce that we are also adding a new hotel to our collection, Santo Mine, offering of 37 brand new suites

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• Good Evening, I am trying to plan a proposal for my girlfriend and was wondering if this is something you could assist with? Regards, Rob
  
  
  • Tuesday, 18 July 2023
  • Dear Rob, we can certainly assist you in planning this wonderful step in your life, our concierge will be at your disposal with available options and ideas!

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• Hi is there an iron at the property in the room?
  
  
  • Tuesday, 8 April 2025
  • Our suites offer an iron & an ironing board for our guests convenience

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• Hello Reservation Team, I am about to book 2 suites for my clients at your hotel. Before I go ahead, could you please confirm the following: - Does your Pool Front Suite has a separate living room from the bedroom? Can bedroom be closed by the door? - Do your suites have a king or queen size beds?
  
  
  • Tuesday, 2 April 2024
  • We wish to infrom you that our Suites Pool Front with Jacuzzi offer one bedroom with a door, and a separate living room area. In addition, kindly note that all our suites dispose a king-size bed.

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• I’m interesting to book Exclusive Suite Sunset & Sea View with Pool, is it private? ( I mean no one from out side able to see the pool?). Thank you !
  
  
  • Sunday, 5 May 2024
  • Dear Sir/Madame, we wish to thank you for your interest in Santo Collection. Allow us to inform you that the swimming pools of our suites are private and they are only available to the guests who will be staying in them.

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• Is there parking close. Are there many steps to get to room?
  
  
  • Sunday, 15 October 2023
  • We wish to inform you that our hotel disposes a parking lot close to our premises, which can be freely used by our guests during their stay with us. Moreover, kindly note that there are no steps in order to access the Cave Junior Suites with Pool.

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• Hi, We love this place ! had some queries... is there a main pool outdoor heated pool? What is the difference between the exclusive sunset room and the normal sunset room? thanks so much !
  
  
  • Sunday, 17 July 2022
  • Dear sir/madame, kindly note that the only heated pool is the indoor pool at our spa. In addition, the Exclusive Sunset Suite offers you an uninterrapted view of the Aegean sea and the famous sunset of Santorini.

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• The Moss party would like your help to arrange a taxi May 23 for a 7:15a flight on Agean air thank you
  
  
  • Wednesday, 10 April 2024
  • We may gladly assist you in organizing the transportation of the guests to the airport, and we look forward to receiving your message so that we may provide you further information.

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• We are two people (my mother and I for 3/4 nights early October) but we would like two separate bedrooms for privacy. What would you suggest?
  
  
  • Wednesday, 2 October 2024
  • Dear sir/madame, Thank you for your message and your interest in Santo Pure Oia Suites & Villas. We look forward to receiving your message so that we may provide you further information regarding your query.

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• Are children ages 2-14 allowed?
  
  
  • Wednesday, 26 April 2023
  • Dear Guest,
    Our hotel may accommodate only adults and children over 12 years old, due to our resorts’ policy!
    Kind Regards,
    Iro Beloka
    Reservations Agent

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• Is smoking allowed on the balcony?
  
  
  • Thursday, 2 March 2023
  • Dear sir/madame, Thank you for your message and your interest in Santo Collection! We wish to inform you that smoking is only allowed in the outdoor verandas of our suites and villas, as per the Greek legislation.

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• We are considering booking a room, but our determining factor is whether or not the hotel bar and restaurant are open April 22-26? Thank you!
  
  
  • Saturday, 29 April 2023
  • Our hotel is open from the 20th of April, with all facilities running normally.

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• Would it be possible to bring me 2 well behaved kids
  
  
  • Monday, 21 November 2022
  • Dear Sir/Madame,
    
    we wish to inform you that our hotel may accommodate only adults and children over 12 years old, due to our resort’s policy.

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• Hello, Are the outdoor area for the room such as the pool have full privacy where no one can view ?
  
  
  • Thursday, 14 September 2023
  • Our hotel is in a prime location where our guests are not overlooked and there are certain suites that offer you more privacy than others, and a few that offer you full privacy. You can receive further information through direct contact with us.

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• Flights to the island?
  
  
  • Friday, 24 April 2026
  • Dear Sir/Madame, plese let us know if you wish information regarding domestic or international flights. Kind regards

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• Is there an elevator? Do you have to climb steps to reach different areas of the hotel. Like pool? Reception? Street? Is there a walk in shower.
  
  
  • Friday, 24 April 2026
  • Dear Sir/Madame,
    
    Thank you for your message and your interest in Santo Maris Luxury Suites & Spa. We regret for the delayed response, as there were some technical issues in this section that did not allow us to post our reply earlier.
    
    Our hotel disposes an elevator at the reception area that reaches our main pool, restaurant as well as our main & pool bar. All public areas are adjusted to accept guests with walking difficulties or on a wheelchair through ramps and we also dispose club cars that can transfer our guests from and to their suite.
    
    We remain at your disposal in case you need any further assistance or clarifications.
    
    Kind Regards
    Antigoni Polychronaki
    Rooms Division Manager

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• We are interested in booking this suite, in one the photos there is a wall next to the pool blocking the view, i would prefer the pool with open view?
  
  
  • Friday, 24 April 2026
  • Dear Sir/ Madam, thank you for your message! Our hotel disposes suites that offer you a view of the famous sunset of Santorini and the Aegean sea. You may reach us directly to offer you more information. Best regards, Antigoni Polychronaki

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• We really like this suite, we are thinking of booking, our only concern is that it’s quite exposed for wind? Can inform us if it is a windy location?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame, Thank you for your message. There are some windy days during summer and that is why we recommend our guests to pack light sweaters. All our terraces are designed the same way in regards to weather conditions.

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• Does this room have a view of the caldera? Many thanks
  
  
  • Friday, 24 April 2026
  • Our hotel is located only five-minute walk from the heart of the famous Oia village, offering an exclusive view to the amazing Santorini sunset and the Aegean Sea but not to the caldera. Kind Regards Antigoni Polychronaki Rooms Division Manager

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• Hi Do you allow children, ages are 4 and 1 years old? Thanks
  
  
  • Friday, 24 April 2026
  • Generally, Santo Maris, Oia, Luxury Suites & Spa, may accommodate only adults and children over 12 years old, due to our resort’s policy as the architecture of the property cannot support the installation of safety measures for children.

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• Do they serve floating breakfast?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame, we are pleased to confirm that we offer the floating breakfast experience at our Santo Pure, available in private pools or jacuzzi. Moreover, this special service is provided across all suite categories.

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• Is this an all inclusive resort.?
  
  
  • Friday, 24 April 2026
  • Our hotel offers accommodation including breakfast

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• Hi, Do you offer a free shuttle/ car service from the airport ? Thank so much
  
  
  • Friday, 24 April 2026
  • Hello, our hotel offers you options for your transportation from the port or the airport against an extra charge.

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• Is the pool heated?
  
  
  • Friday, 24 April 2026
  • All external swimming pools are unheated, based on our environmental policy

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• Do I have to be vaccinated to get into Oia Greece?
  
  
  • Friday, 24 April 2026
  • Thank you for your message and your interest in Santo Maris Oia!
    Kindly note that it is not mandatory to be vaccinated in order to travel to Santorini, but you have to complete the Passenger Locator Form and show a negative PCR test.

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• Are you able to add a roll away bed to a room ? Not a baby crib, an extra rollaway bed.
  
  
  • Friday, 24 April 2026
  • Dear Sir/Madame, our suites dispose built-in sofas which may be converted to beds by adding an additional mattress on top of them, while a rollaway bed option is not available.

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• Hello.. are the pools and jacuzzi in the hotel completely private? From all sides?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame, Thank you for your message and your interest in Santo Maris Luxury Suites & Spa! In order to be able to enjoy the spectacular views of the Aegean Sea and the famous sunset of Santorini our pools and the jacuzzi are open.

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• Could you tell me if the safety glass surrounds the pool? Or is the pool open to the sunset view like an infinity pool?
  
  
  • Friday, 24 April 2026
  • Dear Sir/ Madam, thank you for your message! In order to reply to your queries, please be so kind to contact us through our email adress: guestexperience. oia@santomaris.gr.
    Best regards,
    Antigoni Polychronaki
    Rooms Division Manager

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• Hello, is the resort accessible by car?.. do you take the luggages for us?.. also do you provide transportation to/ from the airport?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame. The resort is accessible by cars. We also offer a luggage pick-up service so as to make your stay as smooth as possible. Moreover, we do provide transportation from and to the airport at an extra cost. Best regards, Santo Pure Team.

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• Hello, Do you have free WiFi?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame, Thank you for your message and your interest in Santo Maris Luxury Suites & Spa. Kindly note that free wireless internet is provided in all hotel areas.

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• Hello, asking about the view in Pure Suite with pool or jacuzzi is it with Caldera view or just sea view, and is there outdoor pool ?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame. All suites offering an exclusive view to the amazing Santorini sunset and the Aegean Sea but not to the caldera. Moreover, all suite pools at the resort, as well as the main pool, are outdoor. Best regards, Santo Pure Team.

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• How far are you from the bus station ?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame. Our hotel is in a prime location only a 5 minutes' walk away from Oias center and the nearest bus station is approximately a 10 -15 minute walk from the hotel, along a cobblestone footpath. Best regards, Santo Pure Team.

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• Could you let me know what exactly is in your hotel gym please. Also what is the maximum weight dumbbells you have?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame, Thank you for your message and your interest in Santo Maris Luxury Suites & Spa. Kindly note that our fitness center is fully equipped and the maximum weight of the dumbbell is 30 kgs. We remain always at your disposal!

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• Does this hotel do elopements
  
  
  • Friday, 24 April 2026
  • Dear Dear sir/madame, thank you for your message and your interest in Santo Maris Luxury Suites & Spa.
    
    In case you are interested in organizing an elopement our sales department will be more than happy to assist you.
    
    We remain at your disposal for any further assistance you might require.
    
    Kind Regards
    Antigoni Polychronaki
    Rooms Division Manager
    

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• Hello, I cannot see a personal outdoor pool or jacuzzi in the photos of Pure Suite with pool or jacuzzi. Can you confirm that there is one please
  
  
  • Friday, 24 April 2026
  • Dir sir/madame, our Pure Suites feature indeed either a heated private outdoor jacuzzi or a private swimming pool, while in certain other suite types, you may enjoy the luxury of both.

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• do you offer any packages for honeymoons
  
  
  • Friday, 24 April 2026
  • Dear sir/madame, Thank you for your message and your interest in Santo Maris Luxury Suites & Spa. Regarding your query kindly note that we offer the Honeymoon Bliss package. Always at your disposal!

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• Are your restaurants and pool open through October 2022?
  
  
  • Friday, 24 April 2026
  • According to our schedule, our restaurants and pools will be open till the end of October 2022!

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• Yes I’m so interesting to book in this hotel. Nice to not be have done vaccinations. Okay is the airport will not ask for vaccinations and quarantine?
  
  
  • Friday, 24 April 2026
  • At the airport they will request only the PLF and negative covid test results. Then they might test you again for Covid19 before you exit the Airport. The quarantine will be mandatory only in case the new covid test is positive.

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• hello do you provide pcr test
  
  
  • Friday, 24 April 2026
  • Hello, in order to receive a PCR test you have to either visit a Medical Center located at Fira town (approximately 15km away – 20 minutes by car) or a doctor's office in Oia. Another option is to have a doctor meet you at our hotel.
    

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• Hi Dear Is your sunset junior suite coming with private pool?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame, Thank you for your message and your interest in Santo Maris Luxury Suites & Spa! We wish to inform you that each junior suite has its own spacious personal veranda with heated jacuzzi.
    
    

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• Photos of your "Exclusive Sunset Suite Private Pool with Sea View" show two pools next to each other. Is that because pools between suites are not private or seperated ?
  
  
  • Friday, 24 April 2026
  • Dear Sir/Madame, kindly note that the picture of our Exclusive Sunset Suite Private Pool with Sea View suite shows the pool and the jacuzzi that are located in the veranda of the suite. Rest assured that both of them are private for your own use.

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• I am intrigued a private private pool is there wa way or extra fee to assure it ?
  
  
  • Friday, 24 April 2026
  • Dir sir/madame, this is subject to availability and cannot be confirmed before your arrival, also depends on the suite type you choose, as some categories feature a private pool. To ensure it, we recommend you selecting a suite type that includes it.

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• Does the suite have an outdoor private pool?
  
  
  • Friday, 24 April 2026
  • Our suites dispose either a heated outdoor jacuzzi or a private swimming pool, in some suite types both are available.

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• Hi could you please confirm if the jacuzzi is private for this room or shared? It does not say shared but I want to be sure Thanks
  
  
  • Friday, 24 April 2026
  • All jaccuzzis offered at the terrace or balcony in several suites' types are private, they are not shared with other guests.

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• Hi does it face The Caldera?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame, we wish to inform you that our hotel is in a prime location, on a peaceful promenade at the north-western part of the picturesque village of Oia, only a 5 minutes' walk away from the famous Caldera. Always at your disposal!

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• Does the main room come with king bed? And is there a door for the room? Also is the pool private just for us or the for the hotel?
  
  
  • Friday, 24 April 2026
  • Dir sir / madame, the suite includes a king size bed. ?lso, note that the layout is open-plan, with no intermediate doors between spaces.. In Sunset & Sea view Suite with Pool type, the pool included would be private and exclusively for your use.

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• Does the Cave Junior Suite Private Pool have sea view?
  
  
  • Friday, 24 April 2026
  • Our Cave Junior Suites Private Pool offer you a view to their pool. In case you are interested in booking a suite with sea view, you may choose our Junior Suite Sea View.

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• Does it has a beach ? And if not how many minutes walking ? Is it close to Resturant and stores thank you
  
  
  • Friday, 24 April 2026
  • In regards to beaches, the nearest one to the hotel is 0.5 km away and it is called Katharos Beach. You may reach the center of Oia village by following the stone-built little path from our hotel in just five minutes.

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• Is there in Exclusive sunset junior suite with sea view a private outdoor pool?
  
  
  • Friday, 24 April 2026
  • Our Exclusive Sunset Junior Suites Sea View do not offer a private outdoor pool. If you wish to have a suite with private pool, you may choose an Exclusive Sunset Suite Private Pool Sea View.

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• Hi do you have suites with twin beds as in 2 beds? Thanks
  
  
  • Friday, 24 April 2026
  • Dear sir/madame, we wish to inform you that as the king size bed consists of 2 twin mattresses we may arrange them with separate linen, and that our suites do not dispose two seperate beds.

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• Can my 14 year old daughter stay at your hotel ?
  
  
  • Friday, 24 April 2026
  • Dear sir/madame,
    
    Thank you for your message and your interest in Santo Maris Luxury Suites & Spa.
    
    We regret for the delayed response, as there were some technical issues in this section that did not allow us to post our reply earlier.
    
    Your daughter can stay in our hotel as our hotel accommodates adults and children over 12 years old.
    
    We remain at your disposal for any further assistance you might require.
    
    Kind Regards
    Antigoni Polychronaki
    Rooms Division Manager

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• Hi - What length / metres is the biggest public pool?
  
  
  • Friday, 24 April 2026
  • Our main outdoor swimming pool is 22 meters long by 13 meters wide.

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• Can you add a cot to the room?
  
  
  • Friday, 24 April 2026
  • Dear Sir/Madame, we wish to inform you that our hotel may accommodate only adults and children over 12 years old, due to our resort’s policy as the architecture of the property cannot support the installation of safety measures for children.

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• is the access to the beach easy?
  
  
  • Friday, 24 April 2026
  • The nearest beach to the hotel is 0.5 km away it is called Katharos, it is not organized and its accessible by car or on foot. Moreover, other beaches are Perissa, Perivolos and Kamari which are approximately 35 minutes by car and they are organized.

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