What are our guests' most frequent inquiries?

• Good Morning Is the outside pool heated in April?
  
  
  • Saturday, 22 February 2025
  • Good morning,
    
    Thank you for your kind response.
    
    We would like to confirm that neither of our two pools is heated.
    
    Kind regards,
    Front Office Team

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• Hi do you have rooms with balcony
  
  
  • Tuesday, 12 July 2022
  • Dear guests,
    
    Thank you for your kind question.
    
    We would like to inform you that we have only 3 rooms with a little balcony, 2 of which are located in the ground floor.
    
    Kind regards,
    Front Office Team

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• One of us is in a wheelchair - do you have a ground floor bedroom or a lift that takes a wheelchair ?
  
  
  • Monday, 12 September 2022
  • Good afternoon from Posada Terra Santa,
    thank you for your interest at our hotel!
    We have 1 groundfloor room that suits to the wheelchair and electric chair.
    
    Let us know your thougts.
    
    Thank you very much.
    Best regards,
    Mary Jane
    Front desk office

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• Hi - can this room accommodate a cot pls? Many thanks Lucia
  
  
  • Monday, 21 October 2019
  • Dear Madame Lucia,
    
    thank you for your interest at Posada Terra Santa,
    
    yes madame the room can accomodate a cot.
    
    at your service,
    Joseph Lopez
    Posada Terra Santa

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• Hi. We are looking to book for the 22/2/2023, but we are not sure which of the pools and spa facilities would be included in the price. please could you clarify? Thanks.
  
  
  • Wednesday, 15 February 2023
  • Good morning and thank you for your interest in Posada Terra Santa.
    We have a pool in our rooftop terrace and another warm one in our SPA area for all the guests in house in the hotel (it has not any extra charge)

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• We arrive with u on Saturday the 15th of October.Is there any way our room will be ready on arrival?If not,is there anywhere we can leave our luggage?
  
  
  • Thursday, 22 September 2022
  • Thank you for choosing us, in case your room is not ready when you arrive, you can leave your luggage at our reception and use the hotel facilities until your room is ready.

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• Is the pool heated?
  
  
  • Monday, 5 December 2022
  • Dear guest,
    our pool at the rooftop is not heated. Nevertheless, we do have anotheroption which is locate dat our Wellness & Spa area. It is a plounge pool, heated up to 27 degrees. This area is always enjoyed under previous reservation.
    

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• Hello. Is the rooftop terrace & pool open in November or is it weather dependant .
  
  
  • Friday, 20 October 2023
  • Is open all the year.
    
    Best Regards
    
    
    Front Desk
    Posada Terra Santa
    

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• It says Fitness Center here but I see no indication of a gym in pictures or reviews. Is there a gym?
  
  
  • Thursday, 6 July 2023
  • Thank you very much for your message.
    Yes, we do have a fitness room available from 11h to 19h

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• Swimmingpool
  
  
  • Saturday, 15 April 2023
  • Dear Guest,
    Yes we have a swimmingpool at the Rooftop Terrace and a SPA with sauna and nicely warm up plunge pool.
    Best Regards,
    Hotel Posada Terra Santa

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• Do you allow cats?
  
  
  • Wednesday, 30 November 2022
  • Good evening from Posada Terra Santa,
    thank you for your interest in our hotel.
    
    Yes, we allow cats.
    
    Best regards,
    Mary Jane
    Front desk office

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• What does the fitness centre consist of?
  
  
  • Wednesday, 15 May 2024
  • Dear Guests,
    
    Thank you for your kind question.
    
    We would like to inform you that our fitness room is very basic. We have only some dumbbells and Eliptical Machine. It opens from 11am to 7pm (19:00).
    
    Front Office Team

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• Hello you have replied to me re ground floor wheelchair bedroom - can I book that plus one standard double for 24-27 feb 2023 please ? George
  
  
  • Tuesday, 13 September 2022
  • Dear Sir George,
    
    thank you for your interest at Posada Terra Santa.
    
    please add the request upon booking and we will have your request at most consideration depending on availability

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• also flights of stairs for us with luggage do you have an elevator.
  
  
  • Wednesday, 15 January 2025
  • Hello! Yes, we have an elevator

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• Hi, do you have full length mirrors in all of the rooms?
  
  
  • Wednesday, 28 June 2023
  • Good morning from Posada Terra Santa and thank you for your message.
    Yes, all the rooms have a full lenght mirror

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• im looking at the weekend of 12th May -15th May celebrating my birthday with my friend we would like two bed, do you have avalbility? thanks
  
  
  • Thursday, 2 February 2023
  • Good morning and thank you for your interest in Posada Terra Santa for your next upcoming stay in Palma to celebrate your birthday!
    Yes, we do have availability and it is possible to arrange twin beds in all the room categories.

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• is the pool heated in November?
  
  
  • Monday, 12 June 2023
  • Dear Guest,
    Our Spa Pool with the Sauna is our best option for november.
    Our Rooftop Terrace Pool is not heated.
    Best Regards,
    Boutique Hotel Posada Terra Santa

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• Does this hotel provide “all inclusive” package?
  
  
  • Saturday, 15 July 2023
  • Dear Guests,
    
    Thank you for your kind question.
    
    We would like to inform you that we do not provide "all inclusive" package.
    
    Best regards,
    
    Front Office Team

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• do all rooms have balconies? and please can you tell me the size and depth of the rooftop pool. Is it correct you have to book to use this pool?
  
  
  • Wednesday, 21 June 2023
  • Dear Guests
    
    not all rooms are equipped with balcony and the pool on rooftop is a plunge pool which does not require reservation.

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• Is the swimming pool open at the start of March and is there poolside service?
  
  
  • Monday, 26 February 2024
  • Thank you for your message.
    The pool is open all season, (both the outdoor and indoor pools in our spa), and we offer room service from 12 p.m. to 10 p.m. everyday.

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• Hello. We are visiting the very end of October - will we need to book the indoor spa and if so how do we do it and what is the cost? Many thanks.
  
  
  • Saturday, 12 August 2023
  • Dear guest,
    
    You can book the Spa directly at reception and it is free of charge.
    
    Best regards
    
    
    Front Desk
    Posada Terra Santa

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• can we stay in one room with one mom and 2 kids?
  
  
  • Saturday, 25 February 2023
  • Dear Guest, there will be no problem, we can provide extra beds or a baby cot if needed.
    
    Posada Terra Santa

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• Hi there! Does your preferential or preferential duplex suites have a terrace/balcony? If not, do they have a view? Thanks!
  
  
  • Thursday, 23 June 2022
  • Good evenig!
    Our hotel is located in the heart of the old town. So we only have a few rooms with a patio and we have the preferentials with french small balcony. We are surronduded by buldings, eventhough it is a quiet and cozy area.
    

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• Hi do you offer a airport taxi transfer please ? Thanks Sarah
  
  
  • Tuesday, 1 August 2023
  • Yes, we offer a transfer service where one of our chauffers will collect you from the arrivals hall of the airport and bring you directly to Posada Terra Santa for a fee of 69€ (one way) for up to four guests.

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• hi, is there parking available on site?
  
  
  • Wednesday, 31 May 2023
  • Dear Guests,
    
    Thank you for your kind question.
    
    We would like to confirm that the hotel is located in a forbidden area where is not possible to park on the street.
    Form more details and options, please contact with us directly.
    
    Best regards.

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• what are the operating hours of the gym?
  
  
  • Thursday, 15 February 2024
  • From 11 am to 7 pm

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• What are the check-in and check-out times?
  
  
  • Monday, 8 June 2026
  • Check in time is at 15:00 h y at check out is at 12:00h.

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• Hello, is there an outdoor pool? Is it heated? And what Are the hours of operation ?
  
  
  • Monday, 4 September 2023
  • Hello!
    We do have an outdoor pool. It is not heated. The outdoor pool is situated on our rooftop terrace and you can go there between 8am - 11pm.
    If you have any further question, please just let us know!
    
    

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• Hi Please could you let me know if there is parking on site Thank you Kind regards Gary
  
  
  • Tuesday, 21 May 2024
  • We would like to inform you that we do have a parking facility, just within 2 minutes walking distance from Posada. The cost for this service is 24€ per night. As we have limited number of parking places we need its booking in advance.

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• Hi looking at booking early August rooms. We are a family of 4 (2 adults, 2 children 8 & 10). Do any of your double rooms have interconnecting doors?
  
  
  • Friday, 11 September 2026
  • Dear guests,
    
    Thank you very much for your kind question.
    
    Our hotel do not have interconnected rooms but we can provide 2 room, one next to other.
    
    Best regards,
    Front office team
    

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• Hi there, Do you have parking?
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    
    yes, our house provides parking for 24 euros/night and it is just 2 minutes away for us.
    
    at your service
    Posada Terra Santa

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• Hello, we have a very small dog of 2 kg. (Yorkshire terrier) Can we take her?
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    
    Thank you very much for your kind question.
    
    We are pleased to confirm that we are a Pet Friendly hotel. With big pleasure we will welcome your little friend in our home.
    
    Best regards,
    
    Front Office Team

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• How many rooms does the hotel have?
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    
    Thank you for your question.
    
    We would like to confirm you that our hotel has 26 rooms and 5 different room categories.
    
    With best regards from Posada,
    
    Front Office Team
    

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• Hi, is there a struggle to get available sun loungers as me and my partner plan on coming and laying by the pool for a week?
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    
    Thank you for your kind question.
    
    We would like to inform you that, we do have some sunbeds in our rooftop terrace. They are available fr all ur guests.
    
    With best regards,
    Front Office Team

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• Does the junior suite have a balcony
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    
    Thank you for your kind question.
    
    We only have three rooms in total that has a little interior balcony and all of them are preferential category rooms.
    
    With best regards,
    Front Offcie team

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• Are you open in April? Best regards, Jill
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    
    thank you for your kind question.
    
    We are pleased to confirm you that our hotel is completelly operative.
    
    Best regards,
    
    Front office team

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• Good afternoon. We want to book a room, but saw in the description that accommodation is +18. Is it possible to accommodate a 14 year old teenager?
  
  
  • Friday, 11 September 2026
  • Dear Sir or Madame. Thank you for your interest in our property. There is no inconvenience in accommodating your teenage child, as long as they are accompanied by an adult. Keep in mind that we highly value the rest and well-being of our guests

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• Good afternoon. Please can you tell me the price of breakfast if I book and pay for room only. I plan to go ou for breakfast but if I decide to have breakfast one day in your hotel I’d that possible? And how much is it?
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    
    thank you for the notice,
    
    the price will be 21 euros/day, if interested please have us notified beforehand and we will have them placed.
    
    at your service
    
    Posada Terra Santa

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• Dear Posada Terra Santa Team I wanted to ask whether it is possible to have dinner at La Despensa del Barón as a hotel guest? On google it is indicated that it is temporarily closed, so I just wanted to make sure we could dine at your beautiful restaurant. Thank you for your answer!
  
  
  • Friday, 11 September 2026
  • Dear Gest,
    
    We are pleased to inform you that our Restaurant is opened from 7pm untill 9:30pm, but for now only for the guests of the hotel.
    
    Best Regards,
    
    Front office team

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• Need to know if my reservation went through.
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    
    We would kindly ask you to contact with us using directly the message system in your reservation. Also, you can contact with us by info@posadaterrasanta.com and with pleasure we will assist you.
    
    With best regards,
    Front Office Team

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• Hi, we are looking at booking one night with you next weekend (16th) - could you advise whether you have a late check out facility? Many Thanks
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    if late check out is required, we kindly urge you to ask on the same date, so that we may accomodate you depending on the availability of the time.
    
    Posada Terra Santa

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• Hello Can you advise if it is possible to use the pool at the moment? Or is this prohibited because of the covid-19 pandemic? Thanks Zoe
  
  
  • Friday, 11 September 2026
  • Dear Madame Zoe,
    
    the pool is available, note that it is paramount to always maintain Covid safety preocedures, but there will be no problem to use the pool.
    
    Posada Terra Santa

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• Hi, do you have a service of airport transfer?
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    
    We thank you for your kind question.
    
    We would like to inform you that we do have a transfer facilities. Just contact with us by private message at least 24 hours before your arrival.
    
    Kind regards,
    Fron Office Team

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• How far is parking from the hotel?
  
  
  • Friday, 11 September 2026
  • Our parking space is located at two minutes walking distance from the hotel.

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• Hello we are looking to stay at your property for 2 nights - we are 2 adults, a 2,5 yrs old child and a 5 month old baby - what room shall we select?
  
  
  • Friday, 11 September 2026
  • Dear Guest,
    
    for this case that you will be more than two occupants and depending if you need an extra bed or not, a Preferential Room will be ideal for your stay.
    
    

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• Is the spa open? - it says private use - Do we need to book the spa area? If so, is it free of charge?
  
  
  • Friday, 11 September 2026
  • Our spa is 24/7 open. Its use is restricted to our guests. We ask for them to book it in advance. Of course, it is free of charge. Thank you for your question.

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• Is hotel easy to find we are driving there
  
  
  • Friday, 11 September 2026
  • Dear guest, if arriving by car, go to Plaça Sant Francesc where we'll assist with luggage and parking. Hotel parking is 24€/night, 2 mins away. Let us know in advance if you'd like to reserve, as space is limited and we’ll send arrival instructions.
    

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• Hi, Do you have a parking for guests having a car? Thank you Christina
  
  
  • Friday, 11 September 2026
  • We do have a parking facility, just within 5 minutes walking distance from our Hotel. The cost per night is 24€. Since our parking spaces are limited, we ask for reservations in advance. Thank you for your question. Hugo Ramirez.

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• Hi where is car parking
  
  
  • Friday, 11 September 2026
  • We do have a parking facility. The cost per night is 24€. Is only for small cars and 1,80mts is the maximum height.
    You should let us know in advance, if you would like to reserve it, as the parking space is limited.

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• Hi can you please tell me if you have a door for the bathroom or is it a curtain?
  
  
  • Friday, 11 September 2026
  • Depending of the room, most of the rooms have not a separated door or a curtain

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