What are our guests' most frequent inquiries?

• DO YOU HAVE ROOMS WHICH CAN BE REACHED WITHOUT USE OF STAIRS AND WHICH ARE THESE AVAILABLE 7 SEPTEMBER TO 20 SEPTEMBER.
  
  
  • Monday, 17 February 2020
  • Good morning,
    Thank you for your question.
    Quinta da Casa Branca is an ancient property and have several room types in different accommodation buildings, there are uneven pathways and some steps are needed in order to reach some facilities, please contact the hotel directly for more information.
    Thank you.
    With kind regards,

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• Is there an iron in the room
  
  
  • Thursday, 24 October 2019
  • Dear Sir or Madam, thank you for your enquiry. We don't have by default iron/ironing board in the Guests' rooms however we do provide this equipment on request, just ask for an iron/ironing board at the hotel reception and the housekeeping will deliver it into your room. With kind regards from Madeira, Quinta da Casa Branca.
    
    

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• are there bedrooms on the ground floor if not is there a lift
  
  
  • Monday, 17 February 2020
  • Good afternoon,
    Quinta da Casa Branca is an ancient property with 28 150 square metres of grounds, it features a modern boutique hotel with 29 garden rooms all located on the ground floor, some Premium rooms are located on the ground floor, others on the 1st floor, Deluxe Suites with balcony and 5 Manor House Suites in the Manor House and 1 separate Villa. There are no lifts in the hotel, there are several steps and uneven pathways throughout the property as it is an ancient property. Shall you need some advice regarding walking difficulties in the property, please contact the hotel directly.
    With kind regards from Madeira,

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• Does the hotel ofifer transportation from airport to hotel
  
  
  • Sunday, 9 August 2020
  • Our Hotel does not offer transportation from the Airport to the Hotel. In case you wish us to organise your transfer, please contact the Hotel's Reception desk.
    Thank you
    Quinta da Casa Branca

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• Do you have a sample evening menu for the last week in May?
  
  
  • Wednesday, 15 May 2024
  • Dear Sir or Madam, thank you for your query. We have this information available neverthlesse we are unable to provide it through Booking.com.
    Kind Regards from Quinta da Casa Branca

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• following on to my previous email what type of rooms are available for period 7 september to say 20. an early response would be appreciated.
  
  
  • Sunday, 16 February 2020
  • Dear Guest,
    Thank you for your kind contact and preference to Quinta da Casa Branca.
    Further to your query, we would like to inform you that you are able to check our availability under the 'Search' section on the left side of this page or contact directly our Reservations Department.
    We will be happy to provide all the required assistance.
    
    Kind Regards
    Fabiana Pita
    Front Office Assistant Manager

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• Does this room have sun loungers on the balcony or only chairs? It is difficult to tell from the photos
  
  
  • Tuesday, 11 February 2025
  • Dear Sir/Madam,
    All Premium rooms are equipped with a double sunlounger in the terrace/balcony.
    With kind regards from Quinta da Casa Branca

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• hello I’m looking to book 10 nights at Christmas and wonder if you have any double rooms left ?
  
  
  • Monday, 22 May 2023
  • Dear Sir or Madam, thank you for you query, please be so kind to Booking.com for further information about our availability. Kind regards, Quinta da Casa Branca

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• Is there a bus into Funchal nearby? How far is it to walk into Funchal?
  
  
  • Tuesday, 12 March 2024
  • Dear Sir or Madam
    Thank you for your message.
    There are bus stops just nearby the hotel into Funchal. The walking distance to the city centre is 20 minutes.
    Kind Regards

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• Hi, how big is the pool? Is it warm enough to swim in March/ April? Do you offer vegan food and what exactly? Thank you
  
  
  • Tuesday, 7 February 2023
  • Dear Sir or Madam, we do have 2 swimming pools one with 17 meters and another one with 10 meters (adults only). For information about the menus and vegetarian meals please be so kind to contact reception. Kind regards

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• Hello do you provide vegan options at breakfast?
  
  
  • Wednesday, 30 October 2024
  • Good afternoon,
    Further to your request, we inform you that we do provide vegan options for breakfast.
    With most kind regards from Quinta da Casa Branca

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• is the deluxe suite on the ground floor if not is there a lift. W e are very interested.
  
  
  • Monday, 17 February 2020
  • Good afternoon,
    The Deluxe suite is on the ground floor and has a balcony, it has not access to the garden due the lay-out of the building. Quinta da Casa Branca is an ancient property, there are unven pathways and some steps are needed in order to reach some of the facilities of the hotel. Please contact the hotel directly for more information on the lay-out of the accommodation building and grounds.
    With kind regards,
    Quinta da Casa Branca

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• Do you have a lounge?
  
  
  • Wednesday, 28 December 2022
  • Dear Sir/Madame, the hotel has a lounge available to the Guests.

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• Hi, is the pool heated? How can one get to the city center?
  
  
  • Tuesday, 12 March 2024
  • Good afternoon, Our swimming pools are both heated, 25ºC (1 is for adults only).
    Thank you

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• We are a couple plus a 16 yr old daughter. We Intend to stay in your hotel July 16-19. Can we book just one room for our stay?
  
  
  • Friday, 4 August 2023
  • Good afternoon,
    We would like to inform you that our maximum room's occupany is 2 adults and 1 child up to 12 years old.
    With kind regards from Madeira

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• Do you have disabled assistance rooms
  
  
  • Tuesday, 19 January 2021
  • Quinta da Casa Branca is not suitable for handicapped people or for people with reduced mobility.
    The Hotel does not have disabled assistance rooms.

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• We are looking to come in December. Initially I was attracted by the heated pool, but a couple of comments say that it’s not very warm. What is temp?
  
  
  • Monday, 4 May 2026
  • Thank you for your e-mail.
    
    Further to your request, we are pleased to inform that the hotel has 2 outdoor heated swimming-pools (1 is for adults only), and both of them are heatd at 25º degrees.
    

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• Hi there, do you have a room available suitable for two adults and a 13yr old, from 16th July? Many thanks.
  
  
  • Monday, 4 May 2026
  • Dear Sir or Madam,
    Thank you for your enquiry.
    We would like to inform you that our hotel has availability from 16th July for 3 people.
    Kind regards
    
    Quinta da Casa Branca

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• Are there flights from bristol?
  
  
  • Monday, 4 May 2026
  • Dear Guest,
    Thank you for your contact. We do recomend you to contact Bristol Airport or any of the UK airlines to find out about their travel destinations. Kind regards from Quinta da Casa Branca

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• My partner Maxine Altman has booked for a week from 9 Sep 21 - my question is whether there is a steep climb when walking to or from the hotel to the city centre
  
  
  • Monday, 4 May 2026
  • Dear Mrs Maxine Altman,
    We thank you for your contact.
    Please note that towards the city centre there is a steemp climb indeed. Also our hotel is not suitable for people with limited or reduced mobility due to stairs and unevens path on the hotel.

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• I have booked a stay from 9-11 of August 2025. I want to make sure that the bed is a queen-sized bed instead of twin beds. Please confirm
  
  
  • Monday, 4 May 2026
  • Dear Sir or Madam, Thank you for your contact. In order to assist you with your request, please be so kind to provide your booking reference or name. With kind regards from Quinta da Casa Branca

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• Hello, my girlfriend is celiac. Can you provide gluten free menu for her?
  
  
  • Monday, 4 May 2026
  • Good afternoon, thank you for your ennquiry, Yes, we are able to provide gluten free meals for guests with intolerance or allergies. Kind regards from Quinta da Casa Branca

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• We would like to be in the old part of hotel- is this possible??
  
  
  • Monday, 4 May 2026
  • Dear Sir or Madam, Thank you for your enquiry. Please be so kind to contact our Reservations Department to reconfirm which room catgeory you wish to book. Kind regards from Quinta da Casa Branca.

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• Hi, We may come to Madeira end of May and we are wondering if you have a good internet connection (as I need to give some work calls). Could you please also clarify the measures that apply when you arrive from Luxembourg? Is a negative PRC test sufficient? Or do we need to quarantaine? Best, Anouk
  
  
  • Monday, 4 May 2026
  • Dear Sir or Madam,
    Thank you for your enquiry. At this moment, we have in each room, as maximum, a limit of traffic of 20/20.
    On arrival you should present a negative PCR test or this will be performed at our airport.
    Kind regards
    

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• Hello - we arrive from London on July 13th. Both my wife and I are fully vaccinated. Are these measures sufficient? Thanks, Robin Kiashek
  
  
  • Monday, 4 May 2026
  • Dear Mr Robin Kiashek,
    Exceptions to the submission of a PCR test for COVID-19 or undergoing testing upon arrival at airport include a document certifying that he/she was vaccinated against COVID-19, according to the recommended plan.
    Kind regards

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• Do have gluten free bread at breakfast....staying with you may 24 th for a week? Thank you
  
  
  • Monday, 4 May 2026
  • Good evening,
    Thank you for your contact and preference.
    Please be so kind to inform us your reservation number/name in order to add the information to the booking and also inform our FB department.
    Looking forward to hear from you.
    Nuno Carvalho

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• Please can you kindly advise if the twin garden rooms could alternatively be made up as a superking bedroom please. Many thanks
  
  
  • Monday, 4 May 2026
  • Dear Sir or Madam, thank you for your contact. The twin garden room can be made with a double bed with 2x2 meters upon request. With kind regards,
    Fabiana Pita
    Front Office and Reservations Manager

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• Is there an iron and ironing board in the premium rooms
  
  
  • Monday, 4 May 2026
  • Dear Sir or Madam,
    Our hotel is able to provide an iron and ironing board on request.
    Please feel free to contact us for any further information.
    Kind regards
    Quinta da Casa Branca

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• Good morning, how far is your hotel from Madeira’s golf courses?
  
  
  • Monday, 4 May 2026
  • Dear Sir or Madam, our Hotel is 15min away from Palheiro Golf and 30 min away from Santo da Serra Golf (estimated driving times).
    With most kind regards
    Quinta da Casa Branca

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• hi, would love to book a stay but it seems there's only a twin room available in the garden rooms, do you have a double instead? thanks
  
  
  • Monday, 4 May 2026
  • Dear Guest,
    Please note that on the twin garden rooms a double bed can also be provided.
    For any questions, please feel free to contact us.
    Regards,
    Nuno Carvalho
    Reservations Department

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• we would like to visit you for a week in September 2022 but would like half board for our stay. Would it be possible to organise this and what would the additional cost be please. Thank you
  
  
  • Monday, 4 May 2026
  • Good Evening
    Thank you for the contact and preference.
    
    Half Board Price is 42.00 Euros per person/per night - valid for a 3 courses menu, drinks are not included).
    
    Regards,
    
    Nuno Carvalho

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