What are our guests' most frequent inquiries?

• does this room have its own private plunge pool?
  
  
  • Saturday, 5 September 2020
  • Good Afternoon,
    Thank for the message.
    Kindly note that the Deluxe Room With Outdoor Mini Plunge Pool double has private mini plunge pool in the balcony.
    Best regards,
    Rocabella Team

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• If this room is for three people, are there two beds?
  
  
  • Wednesday, 4 December 2019
  • Dear Sirs,
    
    Thank you for the interest you showed in Rocabella Santorini Hotel & Spa.
    
    Kindly note that the Deluxe Loft Room can accommodate up to 4 guests and this room type has 2 double beds.
    
    We hope to accommodate you.
    I remain at your absolute disposal for any further information you might need.
    
    Best regards
    Xenia Kaltsa
    Sales & Reservations Department

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• Is there any parking available near your property?
  
  
  • Monday, 25 July 2022
  • Yes we have parking!

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• We want to catch the beautiful Santorini sunset without crowds. Is there a good spot on common areas of property that offer this view?
  
  
  • Friday, 8 July 2022
  • Greetings from Rocabella!
    
    You can catch the sunset from our restaurant!
    
    Thank you in advance!

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• Hi, is it warm or cold in Dec pls, around the 2nd week
  
  
  • Monday, 18 September 2023
  • Hello from Rocabella Santorini!
    In December the weather is cold but there are sunny days, kindly note that it is winter.
    
    Thank you for your preference at Rocabella Santorini!

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• hello, We are four adults with a baby traveling. IS it possible to rent the deluxe with 1 king bed and 1 queen bed? thank you
  
  
  • Thursday, 19 January 2023
  • Hello! You can rent the Deluxe Room Quadruple. Kindly note that all our beds are Queen size. Thank you!

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• I am considering making a reservation for 11.09.23 to 12.09.23. We have a very late flight home -11.50 pm , is it possible for us to use the pool/ bar during the day after check out, we are happy to pay a day rate if required. Do you provide an airport transfer service at around 9pm Kind Regards
  
  
  • Wednesday, 28 June 2023
  • We would be very happy to accommodate you in our property!
    
    After check out you will be able to use all the facilities of our hotel.
    
    Upon your check in our Welcome team can arrange your departure transfer at the airport with an extra cost.
    Thank you

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• we are thinking of booking a room at your hotel in mid march - will sauna be available? if so, is there an extra fee to use it? thank you! :)
  
  
  • Friday, 2 January 2026
  • Thank you for the interest shown in our property!
    We would like to inform you that sauna will not be available.
    
    Thank you and we hope to have the pleasure to welcome you!

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• it is possible to use the mini pool in March?
  
  
  • Wednesday, 18 January 2023
  • Outdoor Private mini plunge pools are operational during normal weather conditions.

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• Would you accept 2 adults with 4 children (aged 11, 8 and twins 6) into the suit quadruple room please? We would happily share the beds. Thank you.
  
  
  • Tuesday, 28 March 2023
  • We would like to inform you that the Suite Quadruple can accommodate only up to 4 guests. But you can book the Rocabella Suite for 6 guests, is the best room to accommodate you.

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• How much is airport shuttle
  
  
  • Tuesday, 24 October 2023
  • Dear Guest,
    The cost for the semi-private transfer service is 35€ (from 1-4 persons) and for each additional person 5€ to the AIRPORT. (Private 1-4 persons 45 € extra person 10€)
    We are looking forward to hearing from you!
    Kind regards,
    

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• Will your pools be open between the dates of September 27 through October 3, 2023?
  
  
  • Wednesday, 16 August 2023
  • Yes the pools are open till 26th of October (due to the weather conditions).
    
    It would be our pleasure to welcome you at Rocabella Santorini!

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• hello, what is the best way to get to the hotel with public transportation from the airport? thanks.
  
  
  • Wednesday, 22 February 2023
  • Hello, During winter period the best way is to take a taxi. Thank you!

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• Hello, Is it possible to walk into town from your hotel?
  
  
  • Monday, 20 June 2022
  • Hello, Imerovigli is 20min walk.

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• We are looking to arrive on the 23rd October 2023 until the 27th. Will the communal pools have water in but be unheated, or completely drained of water?
  
  
  • Thursday, 5 October 2023
  • Dear Guest,
    Thank you for your interest shown in our property!
    We would like to inform you that pools will have water but are not heated and it depends on the weather conditions.
    
    Thank you in advance!
    
    Best Regards,
    Reservations team

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• Hi, we are going to be visiting in early January. I understand many tourist activities will not be available. However, will there be available activities such as horseback riding, cycling, and cooking classes available?
  
  
  • Saturday, 24 December 2022
  • Hi there
    
    Thank you for your message
    Many activities will not operational however we will know end of December or begin of January which activities will be operational
    Thank you

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• Will the swimming pools be open on the first week of May 2026?
  
  
  • Sunday, 15 February 2026
  • Yes, our pools will be open on May.

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• Hi is it possible to do an elopement ceremony here? With just 2 people?
  
  
  • Wednesday, 7 June 2023
  • Hi yes of course it is possible.

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• What is weather like in December
  
  
  • Sunday, 27 August 2023
  • Santorini weather in December ranges between mild and cool days. The lowest temperature you can expect is around 10 °C , while the highest is 15 °C approximately . You can expect some rain bursts ,but most of the time the weather is sunny and cool.

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• hello, I am planning on visiting here end of april - is weather good for swimming?
  
  
  • Wednesday, 8 March 2023
  • Hello!
    Normally the weather is good but it is still very cold to swim.
    Thank you!

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• Hi! Are all pools open during November? :)
  
  
  • Sunday, 16 October 2022
  • Hi there,
    None of our pools are operational during that period. Only the plunge mini pools at the rooms will be open.
    Outdoor Private mini plunge pools are temperature controlled up to (28oC) and are operational during normal weather conditions.

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• Hello sir/ma’am, I would like to know if there are free transfer to Oia from your property and how far? Thank you for your time.
  
  
  • Monday, 22 August 2022
  • Hello from Rocabella Santorini!
    
    Thank you for your message!
    
    We would like to inform you that there is no free shuttle to Oia.
    
    Thank you!

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• In the premium Quadruple room, there are two large beds. Then why it is only for 2 perons? Can 4 persons stay?
  
  
  • Thursday, 8 December 2022
  • Hi there,
    the premium quadruple room can accommodate up to 4 guests and has 2 queen beds.

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• Hi, do you accommodate large parties here? Looking for a location to host a wedding day two with 40 people.
  
  
  • Thursday, 28 March 2024
  • Of course. We have hosted more than 1000 weddings in our property

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• Traveling in 2023 for family wedding. Think Have block of rooms at pool. Which rooms are these called? Can I get a crib?
  
  
  • Friday, 26 August 2022
  • We would like to inform you that we have two venues, it depends from which venue the wedding couple have booked.
    
    Thank you in advance!

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• Are the pools open in April , October and November?
  
  
  • Tuesday, 21 March 2023
  • Winter terms & conditions
    (Valid from 23.10 to 30.04)
    · None of our pools are operational during that period
    · Outdoor Private mini plunge pools are operational during normal weather conditions.
    Thank you!

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• Hi, my card doesn't seem to be getting accepted on booking.com how do I make a reservation
  
  
  • Sunday, 24 July 2022
  • We would like to inform you that we accept only visa and mastercard.

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• How far of a walk is it to Fira and Oia from the hotel?
  
  
  • Thursday, 17 August 2023
  • The walk to fira is approximately 45 minutes and the walk to Oia is approximately 2 hours .

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• Hi there! I noticed in the picture the plunge pool is more private on the patio like it’s own section? Is that the case? Because the other rooms the pools look open next to eachother! Thank you!
  
  
  • Tuesday, 30 May 2023
  • Hello from Santorini!
    We would like to inform you that there is no privacy in the plunge pools, most of them are close to corridors where other guests passing by.
    
    Thank you !

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• Is the spa open?and prices list
  
  
  • Wednesday, 9 November 2022
  • Hello!
    
    Please be so kind to inform us for which dates you are interested.
    
    Thank you in advance!

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• If you’re a guest, do reservations need to be made for the pool, is there an additional fee and how many community pools are on the premises?
  
  
  • Tuesday, 19 July 2022
  • We would like to inform you that there is no need to make reservations for the pools if you are staying with us, This applies only to Non residents of the hotel. From 01/05 till 15/10 we have 3 swimming pools operational.
    
    Thank you in advance!

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• Can you see the sunset from the room?
  
  
  • Saturday, 11 April 2026
  • Good Evening,
    
    Kindly note that our rooms have a Caldera view, you can see the sunset from your balcony.
    Remain at your disposal.
    
    Best regards
    Rocabella Team

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• Hello, is the private pool closed? It states its closed during extreme temperatures but were thinking of going March 1st. Will the private pool be available?
  
  
  • Saturday, 11 April 2026
  • Hi there,
    Specific rooms have private pool (not isolated)

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• are the mini pools heated?
  
  
  • Saturday, 11 April 2026
  • We would like to inform you that swimming pool and the outdoor mini plunge pools in the rooms are not heated, are temperature controlled up 22-24 degrees Celsius and depends from the weather conditions.
    

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• Do you have 2 bedroom suites that would accommodate 4 people? Plunge pool rooms?
  
  
  • Saturday, 11 April 2026
  • Of course we do. We have Premium suites with outdoor mini plunge pools, Executive suites with mini plunge pools and Rocabella suites with mini plunge pools that all can accommdate 4 people

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• Hello Is there room service or a restaurant at the hotel?
  
  
  • Saturday, 11 April 2026
  • Yes we have our restaurant Axinos and we provide also room service.
    
    Thank you!

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• Hello Does the Deluxe Quadruple Room have a privet pool? and can one of the beds be a twin bed?
  
  
  • Saturday, 11 April 2026
  • Thank you for contacting us.
    The quadruple rooms types with mini plunge pool and twin bed are the following:
    -Premium Room
    -Rocabella Suite
    -Suite Witrh Outdoor MIni Pool
    Best regards
    Rocabella Team

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• we have a well behaved little dog 17 pounds. is she allowed. i had booked another hotel but unfortunately they allow pets - Booking.com said yes
  
  
  • Saturday, 11 April 2026
  • Hello there! We are welcoming pets up to 18 kg, so your doggy is allowed. Please check our special Rocabella Pawlidays package to make her stay as comfortable as possible.

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• does this have private pool in patio / balcony
  
  
  • Saturday, 11 April 2026
  • Thank you for your message!
    
    This room type has Outdoor Mini Private pool at the balcony!

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• Which room would you recommend to book for 100% privacy from outside eye including next door/above room guests ?
  
  
  • Saturday, 11 April 2026
  • Hi there,
    Thank you for your mail.
    Kindly note that we do not have isolated rooms.
    Thank you
    Reservations Department

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• Hi Does the double superior room have a caldeira view ? And can you accommodate an additional bed for a 3 yo kid with it? Many thanks for your reply
  
  
  • Saturday, 11 April 2026
  • Dear Sirs,
    Thank you for choosing Rocabella Santorini Hotel & Spa.
    The Superior Room has a Caldera View and can accommodate only 2 guests. Please note that you can choose the Deluxe Room triple.
    Best regards,
    Xenia
    Reservations Manager

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• Hi, is the pool private? If not, please advise on what’s the best option with a private pool. Thanks
  
  
  • Saturday, 11 April 2026
  • hi there, we have rooms we private mini plunge pools (not isolated) and 3 shared swimming pools for all of our guests

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• Are there many stairs to and in the unit? Mom will be with us, we want to be sure she can get in and around and to the spa. We are looking at the two bedroom. We know her days of staying in Oia with all of the stairs are over, which is fine. I’ve always found Imerovigli enchanting. Thank you.
  
  
  • Saturday, 11 April 2026
  • Hi there! Rocabella Santorini is stretched over a quite big territory with as less stairs as possible for Santorini. We beleive that it will be quite comfortable for your mother to get around the hotel. Spa is located on a ground floor.

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• Hi, do you have a cot bed for children? Thank you
  
  
  • Saturday, 11 April 2026
  • Yes of course we have

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• Hi, i want to book a room with full privacy, which people in other room cannot watch me. Do you have this kind of rooms?
  
  
  • Saturday, 11 April 2026
  • Good Afternoon,
    Thank you for the email.
    Kindly note that there is a room with privacy, the Rocabella Suite & the Premium Room With Outdoor Mini Plunge Pool. Please advise us the dates in oder to inform you if these rooms are available.
    
    

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• Hi there, does the room have air conditioning?
  
  
  • Saturday, 11 April 2026
  • Good Afternoon,
    All our rooms have aircondition.
    Best regards
    Rocabella Team

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• Good evening we are looking to book your lovely hotel for a week beginning on 28 March 2022 and was wondering if your gym is open then Many thanks
  
  
  • Saturday, 11 April 2026
  • Good evening from Rocabella Santorini!
    Our gym is open from 8:00 till 22:00.
    Can't wait to welcome you in our property!

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• Hi, are the private pools and jacuzzi separate? Also, how private is both? Will anyone be able to see from above or below?
  
  
  • Saturday, 11 April 2026
  • Hello!
    The private pools and jacuzzi are in the verandas in each room (it depends form the room type). Yes they can see you from the rooms which are next to each other.
    We remain at your disposal should you need any further assistance.
    

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• Do u have a jacuzzi or swimming pool for use
  
  
  • Saturday, 11 April 2026
  • most of the rooms have privaqte mini plunge pools that you may use.

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• Hi , Is there a private pool in Deluxe quadruple room? And can we enjoy the caldera view from the private pool?
  
  
  • Saturday, 11 April 2026
  • The Deluxe rooms do not have a pool but have a great caldera view. There's a mini plunge pool in Deluxe rooms with mini plunge pool (not caldera view), Premium rooms (caldera view) & Suites with private pool of 7-9 sq.m (new rooms with caldera view)

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• hi , Does the 'Queen room' have 1)Caldera View 2)Private plunge pool. 3)Sun umbrella on balcony/terrace thanks
  
  
  • Saturday, 11 April 2026
  • Hi there,
    
    all the room types are show all the facilities and amenities. the Queen room is not one of our types. do you want to send us the room that you have seen ?

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• Does the Deluxe quadraple room has a private pool? Thank you
  
  
  • Saturday, 11 April 2026
  • Good Afternoon,
    We would like to inform you that the Deluxe Room quadruple does not have a mini plunge pool.
    The other quadruple rooms have a mini plunge pool & mini pool.
    We remain at your absolute disopsal for any further information you need!

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