What are our guests' most frequent inquiries?

• Hi, is airport transfer free? And do you have a shuttle to the town? Thx in advance
  
  
  • Monday, 11 July 2022
  • We offer complimentary roundtrip transfer with shared vehicle to all of our guests upon arrival and departure.
    Shared shuttle to the town from 18:00 till 22:00 every one hour.

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• Hi, I have a question about the beach chairs. Are they included in the reservation or is there an extra cost to use them? Thank you
  
  
  • Monday, 20 March 2023
  • We are pleased to inform you that we have a large infinity swimming pool, private sandy beach with sunbeds with full service, gym, kids' pool and external jacuzzi that are available free of charge to all guests.

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• Is there a bus near your hotel to Platys Gialos area?
  
  
  • Saturday, 27 August 2022
  • There is a public bus station very close to the hotel. It passes bye Ornos and stops in Chora (old town) and from there you can take another bus to Platys Gialos area

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• do you provide comblementry shuttle to center town ?
  
  
  • Monday, 17 July 2023
  • Thank you or your kind message. We are pleased to let you know that hotel offers a complementary shuttle service to and from the downtown of Mykonos. Kindly contact our Concierge department for more details.

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• do you have free shuttles from/to airport, Mykonos town?
  
  
  • Sunday, 30 April 2023
  • We offer complimentary shared transfer to all of our guests upon arrival and departure from/to airport and port.
    Kindly note that we offer complimentary shuttle service with destination to Mykonos town only in the evening.

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• Hi, Our plane will land at 10:20 PM. Is it possible to get the shuttle close to this hour? If not, please let us know what alternatives we have.
  
  
  • Monday, 17 July 2023
  • Thank you or your kind message. Please note that we offer complimentary shared transfer upon arrival and departure. Please provide us with your full arrival details an we will arrange it for you.

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• Do you guys have gym at the hotel?
  
  
  • Monday, 13 February 2023
  • We do have a gym and it is available for our guests without charge.

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• When was the last time the rooms of the hotel were renovated?
  
  
  • Monday, 17 July 2023
  • Thank you or your kind message. We are glad to let you know that 40 rooms was totally renovated in 2023. We remain at your disposal for any further.

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• Is there a tennis court and is it free to use for hotel guests?
  
  
  • Monday, 28 August 2023
  • We kindly inform you that there is a tennis court on our property and is available free of charge to all our guests who are staying to our property.
    Please note that we will provide you with tennis rackets as well as with tennis balls.

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• can you view the sunset from the hotel bedrooms
  
  
  • Monday, 20 March 2023
  • We kindly inform you that you may see the sunset from the balcony of the sea view and partial sea view rooms.

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• Hello, Do you propose free shuttle from/to the airport and mykonos town ? Otherwise, is the hotel accessible by bus from the airport ?
  
  
  • Wednesday, 24 July 2024
  • Transfer services for both arrival and departure are provided at the rate of 10 euros per person per route (from/to the airport/port). Also private and complimentary transfers to the town are provided. The hotel is accessible by local buses as well

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• Does the room has a private pool? Or only the main pool in hotel
  
  
  • Sunday, 26 June 2022
  • The Delos 1 Bedroom Villa, Delos 2 Bedroom Villa and Villa Amalia all have private pools. The rest of the room categories do not have private pools.

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• Can the hot tub be filled with cold water also?
  
  
  • Monday, 10 February 2025
  • While the hot tub is not in operation, the waters cools down. Please note that once in operation the water's temperature rises.

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• How can we arrange transport from the port to the hotel? Also will we need to carry our luggage or is there a porter that can help us?
  
  
  • Monday, 17 July 2023
  • Thank you or your kind message. Please note that we offer complimentary shared transfer upon arrival and departure. Also there is a porterage service in the hotel. Please provide us with your arrival details an we will arrange it for you.

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• When you have a room for 2 between May 2024 to June 2024?!
  
  
  • Monday, 17 July 2023
  • Thank you for your kind request. There is availability for the mentioned dates for all room types. The rates for the upcoming season will be released till the end of August.

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• We are planning on coming to Mykonos for our anniversary. Do you do anything special for guests who are celebrating an occasion?
  
  
  • Tuesday, 25 November 2025
  • In case you would like to make any special arrangements for the occasion, our concierge may make suggestions that could enhance your overall experience.

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• Hi. Do you have billiards or ping pong or other activities for teenagers? Thank you
  
  
  • Tuesday, 5 September 2023
  • Warm greetings and thank you for your interest. Unfortunately we don't have either billiards or ping pong.
    Let us know if you have other questions. We remain at your disposal.

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• our proposed booking says sea view but is it a full sea view or is it overlooked/blocked in some way?
  
  
  • Monday, 17 July 2023
  • Thank you for your kind message. Allow me to inform you that our Sea view rooms offer a full sea view. However, as the property consists of 153 rooms and divided in 3 levels, you can also see some buildings, depends on the location of specific room.

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• Hi we are a family of 2 adults and 2 children, therefore as the children will sleep on the sofa bed...does that mean I can book a room for 2 adults? Thanks
  
  
  • Tuesday, 21 February 2023
  • It depends on the age of children and the room type (capacity). Please specify in order to revert with the detailed reply. 1 baby up to 2,99 y.o. sleeps in a baby cot for free while for children from 3 y.o. there is an extra charge for a sofa bed.
    

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• Hello cam I check if you have a private beach?
  
  
  • Tuesday, 25 November 2025
  • Our hotel offers a private beach with sunbeds and umbrellas.

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• do the rooms have an iron/ironing board?
  
  
  • Monday, 27 March 2023
  • We kindly inform you that all our rooms have iron and ironing board.

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• About to book. I have just seen that it says your indoor and outdoor pools are closed 29 August until 21 October, is this correct please?
  
  
  • Wednesday, 30 August 2023
  • Hello! Our hotel operates seasonally - from late April till late October. During this time (while the property is open) all the facilities of the property are available for our guests. So please rest assured that the pool will be open as well.

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• We are planning to book for 3 to 5 June. -Airport & port & Center shuttles operate 24/24? free? - All pools available?Any heated? - Rooms renovated?
  
  
  • Saturday, 4 May 2024
  • Please note that our property offers private and shared shuttles. Our pools are not heated ones. We offer rooms with private hot tubs. There is a large outdoor jacuzzi next to the pool bar. Premium and Signature rooms were renovated in 2023 and 2024.

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• Do you have lots of vegan options in your restaurants including desserts, plant milk and wide selection of choice
  
  
  • Tuesday, 27 August 2024
  • Our property has got Vegan options provided both at the breakfast and at the restaurants. You are kindly requested to ask our waiting staff in order to suggest and assist you with Vegan options dye to dietary requirements.

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• is the pool with salt water?
  
  
  • Monday, 17 July 2023
  • Yes, correct, our main pool is a saltwater.

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• Do you have laundry facilities? What is the cost ?
  
  
  • Monday, 27 March 2023
  • We kindly inform you that we have laundry facilities.
    Please contact our reception desk upon your arrival in order to provide you with the prices.

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• Hi, we want to book this unit, but we need to know the meaning of 2 beds. Does the room have 1 king bed for 2 people? Or is it a twin room with 2 beds
  
  
  • Thursday, 14 March 2024
  • Dear Sir/Madam,
    
    Thank you for your interest in Saint John Hotel Villas and Spa. This room type is equipped with either a double bed or with two twin beds - subject to availability.
    
    We remain at your full disposal.
    
    Best Regards,
    Reservations Dept.

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• What type of bed does the Aegean Sea View room have? and do all the rooms have a shower
  
  
  • Monday, 17 July 2023
  • Thank you for your kind query. Please note the shower and twin bedding is subject to availability and should be requested in advance. We remain at your disposal for any further assistance.

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• what type of bed comes in the Aegean Sea View Room. Do all rooms have a shower in them
  
  
  • Monday, 17 July 2023
  • Thank you for your kind query. Please note the shower and twin bedding is subject to availability and should be requested in advance. We remain at your disposal for any further assistance.
    

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• Hi is it possible to have a cot in the room for a 1 year old?
  
  
  • Friday, 28 February 2025
  • It is possible to add baby cot in the booking. You may add the cot when making the booking or by contacting us.
    Please note that it is provided on a complimentary basis.

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• Hello, is your beautiful hotel suitable for a 18 month old? Thank you
  
  
  • Sunday, 27 August 2023
  • Of course, we are a child-friendly property and provide baby cot free of charge for children up to 3 y.o..

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• do you have shuttles to airport? and city Center.
  
  
  • Monday, 20 March 2023
  • We kindly inform you that we offer complimentary shared transfer from the airport to all the guests who are staying in our hotel upon arrival and departure.
    We provide the shuttle service with destination to Mykonos town only in the afternoon.

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• Do you have connecting rooms?
  
  
  • Monday, 13 February 2023
  • There are three Signature Family Suites that have connecting rooms.

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• Hi we are a family of three adults coming from 24 June to 28th June 2023. Can you suggest which room should we book that can sleep 3 as in the cheapest possibility for us
  
  
  • Monday, 3 April 2023
  • We kindly recommend you the Aegean sea view room for the requested dates.

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• Hi , how can we go to the nearest center for restaurants and shops ? How far is it ? Thank you
  
  
  • Monday, 17 July 2023
  • Hello! Ornos with restaurants and beach bars is only 1.5 km away while downtown is approximately 4.5 km from the resort. We offer a free shuttle service to the downtown and back, lease contact our Concierge department for the details.

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• what is room with shared bathroom ??
  
  
  • Monday, 20 March 2023
  • We kindly inform you that all our rooms have private bathrooms.

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• Hi is it possible to request a kettle and microwave as I’m travelling with a baby ? Also do you have high chairs ? Thank you :)
  
  
  • Sunday, 27 August 2023
  • Hello! We provide kettle in the room but not microwave. However, you can contact our Chef or restaurant manager for any special needs. There is also a high chair available upon request.

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• Are the rooms heated
  
  
  • Sunday, 5 July 2026
  • Our rooms are equipped with air-conditioning which can be set to heat or cold

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• Hello, I was wondering if it was possible to have a courtesy room to take a shower if our flight is much later than check-out ? Thank you in advance
  
  
  • Saturday, 23 September 2023
  • We kindly inform you that after your check out you may have shower on our spa department.
    In any other case you may contact our reception desk on your departure date in order to check if there is availability for a late check out.

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• Hi, can we have a child sleeping on sofa bed in the signature Aegean room? Room description reads 2 adults only and no space for extra beds.Thank you.
  
  
  • Tuesday, 25 November 2025
  • Some of our Signature Sea View rooms are equipped with sofa bed, therefore may accommodate a 3rd guest. Our res. dept. may advise you on surcharges regarding the 3rd guest.

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• Hello, we(me,wife and 4 year old daughter) are going to book Signature Aegean Room with Sea View(half board), how much should I pay extra for daughter
  
  
  • Tuesday, 25 November 2025
  • For reservation enquiries please do not hesitate to contact our res. dept., our colleagues will advise you on rates and availability accordingly.

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• Is shuttle free to town? How Do we get back to hotel? Is there concerige service who can provide information with the sightseeing and ferry to Athens?
  
  
  • Monday, 20 May 2024
  • The hotel offers both private and complimentary shuttles to Mykonos Town. Moreover, Our concierge team may assist you with relevant information regarding the island. Please note that we do not take up the issuing of ferry tickets due to GDPR reasons.

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• Can I get twin beds in this room type ?
  
  
  • Monday, 15 July 2024
  • Dear Sir/Madam,
    
    Please note that Twin Beds / Double bed are provided subject to availability. Room type preferences are taken into consideration when assigning rooms however we can not guarantee it in advance.
    
    Best regards,
    Reservations Department
    

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• Hi, Is it any supermarket nearby the hotel and how many km far ? Or is it any supermarket in the resort maybe? I should buy packed milk for my child
  
  
  • Sunday, 10 July 2022
  • A supermarket is located in Ornos, the closest village, reached in 3 minutes by car.

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• Does it offer baby sitting service ?
  
  
  • Monday, 3 April 2023
  • Please contact our concierge department to provide you with more information.

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• Is pool or Jacuzzi heated? How far is the bus stop from hotel? Is there free shuttle service to Mykonos Town? Is there free service to the port?
  
  
  • Monday, 20 May 2024
  • We would like to inform you that the Jacuzzis are heated ones however the pool is not a thermal one. Also, The hotel offers private and complimentary shuttles. Also, arrival and departure transportation is charged at 10 EUR per passenger per route.

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• Do you guys provide roll-away beds?
  
  
  • Monday, 17 July 2023
  • Thank you for your kind query. Allow us to inform you that some of the rooms have capacity for 3 guests. Kindly note that the 3rd guest sleeps on a sofa bed. Extra cost is 110 euro nightly for adults and 55 euro nightly for children up to 12 y.o..

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• Can we have extra bed on the double room we have 3 people , if so what is the cost
  
  
  • Monday, 17 July 2023
  • Thank you for your kind query. Allow us to inform you that some of the rooms has capacity for 3 guests. Kindly note that the 3rd guest sleeps on a sofa bed. Extra cost is 110 euro nightly for adults and 55 euro nightly for children up to 12 y.o.

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• How far from Mykonos town?
  
  
  • Thursday, 11 January 2024
  • Saint John Hotel Villas and Spa is approximately 15 minutes away from Mykonos town (4km distance)

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• Hi, Is the swimming pool heated? Will it be not too cold to swim in the pool in Oct 17-20th? TIA
  
  
  • Wednesday, 9 August 2023
  • We kindly inform you that our swimming pool is not heated and is with salt water.

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• I have an emotion support handbag dog . Is he allowed ?
  
  
  • Monday, 13 February 2023
  • Normally pets are not allowed at our hotel but, upon request, a small dog up to 3 kg. may be accepted.

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• Hi is there an all inclusive option? If yes what does it include? and whats the cost?
  
  
  • Tuesday, 2 April 2024
  • Half Board coupons are available at our front desk. You may purchase 2 HB coupons and use 1 for lunch and 1 for dinner.
    
    The rate per person per meal using the HB menu is 50 EUR for adults and 35 EUR for children up to 11 years old.

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• Does this family room sleep four adults?
  
  
  • Monday, 13 February 2023
  • Correct, this room type accommodates up to 4 adults.

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• Is the taxi that will drive us fromthe airport to thee hotel it include in the hotel price ( is it free or should we book it by ourself?
  
  
  • Saturday, 1 August 2026
  • Regarding your request, yes we offer arrival/departure transfers free of charge from/to the port/ airport.

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• Hi, is it inclusive in the room price the access to the beach area and sunbed? Or it is an extra cost?
  
  
  • Saturday, 1 August 2026
  • Beach & sunbeds are free of charge.

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• Does this room have a balcony
  
  
  • Saturday, 1 August 2026
  • This room type has a balcony.

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• What airport do we fly into
  
  
  • Saturday, 1 August 2026
  • Mykonos Airport JMK

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• Is your private beach next to the property or do I need to use a means of transportation to go there?
  
  
  • Saturday, 1 August 2026
  • There is a private beach in front of the property.

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• Is the room divided so there is a door between the double bed and two single beds?
  
  
  • Saturday, 1 August 2026
  • Dear guest, yes there is a door that seperates the rooms.

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• Hi. Do you have free transportation from and to port? If you have it surcharge please can you tell me the rates per person. Thanks
  
  
  • Saturday, 1 August 2026
  • We offer complimentary roundtrip transfer with shared vehicle to all our guests, whether arriving at the port or at the airport. If you prefer a private transfer kindly inform us and we will send you an offer.

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• What toiletries come in he bathrooms
  
  
  • Saturday, 1 August 2026
  • We have have Korres toiletries including shower gel, shampoo, soap, hair conditioner and body lotion.

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• Hi can this room offer 2 twin beds rather than 1 double bed??
  
  
  • Saturday, 1 August 2026
  • Rooms with Twin Beds are provided subject to availability. Unfortunately, we can not guarantee them in advance. When making the booking, please state your preferences so we may note them and accommodate them - subject to availability.

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• do you offer a day pass
  
  
  • Saturday, 1 August 2026
  • Day Pass Packages are being offered at our property and are valid for the use of the hotel's facilities from 08:00 to 20:00.

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• how big is the room?
  
  
  • Saturday, 1 August 2026
  • Size varies from 25sq to 130sq.

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• How far from town and shops?
  
  
  • Saturday, 1 August 2026
  • Our property is Located approximately 5 Km from Mykonos Town and 7 Km from JMK/Mykonos Airport.

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• Hi.. what time would check out be? And would it be possible to keep our room on if our flight is in the evening?
  
  
  • Saturday, 1 August 2026
  • Check out is at 12.00. Late check out is subject to availability on departure date and cannot be guaranteed beforehand. In case the room is not available you can store your bags in the luggage room and use the hotel facilities till the time you leave

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• When is the amount payable ? It says free cancellation but that we may be charged the full amount at any time ? Does this mean before we go or at the property ?
  
  
  • Saturday, 1 August 2026
  • The cancellation policy depends on the period that you wish to make your booking.The total amount will be charged according to the cancellation policy for that period , prior to your arrival.

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• Can I book now and pay at the property?
  
  
  • Saturday, 1 August 2026
  • Full payment is required prior to arrival as per hotel policy and according to cancellation policy.

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• Hello do you have an all inclusive package, breakfast, lunch, dinner?
  
  
  • Saturday, 1 August 2026
  • Breakfast is included in all rates. All-inclusive packages are not provided. Coupons for the Half Board can be purchased from our front desk and be used 1 for lunch and 1 for dinner either at Ilios or at Symposium Restaurant.

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