What are our guests' most frequent inquiries?

• Hello! My husband and I are thinking to book the room Aroma/ superior cave room with outdoor pool & view. In the photos it shows 3 pool together, is it that the plunge pool? is it share with other guest? I'd like a private pool where no one can sees us. Im confuse with the photos, thank you.
  
  
  • Thursday, 30 June 2022
  • In case you are interested for privacy, you need to choose a different room type such as crypt,aurora or honeymoon . The aroma one shares its outdoor plunge pool with the enigma ones .

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• is this sophia privilege for 5 has a good sunset view from the room?
  
  
  • Monday, 19 February 2024
  • It offers the best Imerovigli sunset view!

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• hi, which rooms have the indoor plunge pool (fully covered) but with a view of the sea
  
  
  • Monday, 17 April 2023
  • Dear Guest,
    
    From the indoor pools there is no sea view. The Crypt Suites and the Honeymoon Suite, have indoor and outdoor plunge pools. The outdoor pools are with sea view.
    
    Thank you!

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• Can we choose the room that has the private pool kinda more outside on the balcony?
  
  
  • Friday, 17 June 2022
  • You can speak directly with the resevations department via our web site.
    thanks in advance.

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• Hi I have booked the crypt will you be able to decorate the room as we r coming for our honeymoon ? Also how do we know what breakfast we will have
  
  
  • Monday, 28 October 2024
  • Hi thank you for choosing our hotel for your honeymoon.
    Please send us a message so we can provide all the information needed in details.
    We would love to make your stay as memorable as possible.

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• Hi can I ask please if both crypt suites have a good sunset view from the outdoor pool? Is breakfast is served on the balcony with a view? Thanks
  
  
  • Thursday, 14 September 2023
  • Dear Guest,
    yes, both rooms have magnificent sunset views.
    Our breakfast is always served in the room or in your balcony depending your choice.
    Kind regards

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• 1 Which room has best sun set view and caldera view 2. Do you have room service 3. How much walking up/down is involved to reach a room from the parking area
  
  
  • Thursday, 8 September 2022
  • Dear Guest, our Efhari suite has a panoramic view. There is room service available. Walking distance depends on the suite you book: 5-10 minutes on foot. We will be happy to assist you with any further inquiries.
    Best Regards, Sophia Team

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• Hi, I am looking at booking the Helidonia room. Could you confirm if the outdoor plunge pool is
  
  
  • Monday, 12 June 2023
  • The outdoor plunge pool is based on the terrace of the rooms. Unfortunately our professional photo shooting has not being completed yet, as the rooms are totally brand newed.

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• We are coming early September and are wondering if we could comfortably swim in the plunge pools without feeling too cold. We just want to be able to spend more time in the pools and be able to relax. Thanks
  
  
  • Monday, 12 June 2023
  • Dear Guest,
    *The plunge pool has hydromassage jets and it is temperature-controlled at approximately 27°C. Please note that the temperature may vary in extreme weather conditions.

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• Hello do you have a pool with 100% privacy where you cant be seen by guests?
  
  
  • Sunday, 26 June 2022
  • All indoor plunge pools have 100% privacy and some outdoors with semi-privacy.

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• hello my daughter is 11. is she still considered a child or an adult at your property? thank you.
  
  
  • Monday, 12 June 2023
  • Children are considered up to 12 years old for the most of the hotel properties.
    kind regards

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• Is your hotel located in ia
  
  
  • Friday, 8 July 2022
  • In Imerovigli.

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• Hello, dose Sophia privilege suite have a private pool and sunset view? Thanks
  
  
  • Monday, 5 August 2024
  • Dear guest,
    
    We would like to confirm that the Sophia privilege Imerovigli has private pool and you can enjoy the sunset from the outdoor area.
    
    We remain at your disposal for any further assistance you may need.

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• Hi do you do floating breakfast please
  
  
  • Saturday, 6 July 2024
  • Dear guest,
    
    Greetings from sunny Santorini and Sophia luxury suites !
    
    We would like to inform you that we provide the breakfast by room service but we don't provide Floating breakfast.
    Always at your disposal for any further assistance you may need

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• does the room price include a private pool, and sea view? Thanks
  
  
  • Saturday, 30 July 2022
  • We are pleased to inform you that all our Suites offer views of the sunset and the Caldera and there is no additional cost for the views.

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• Do you offer laundry services in house? Same day?
  
  
  • Monday, 24 March 2025
  • we provide laundry service with an extra cost. If you need it in the same day, you should bring it to us early in the morning!

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• Hi what style pool rooms do you have left available? Thank you
  
  
  • Monday, 25 July 2022
  • For more information about availability please send your request to our Reservations Department. Our team will be glad to assist you. Thank you in advance!

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• We are looking to either book a Deluxe or a Superior Double Room for August. It's mentioned that they have a private pool but we don't see any pool in the pictures. Can you confirm if they have a pool or not? If they do, is the pool completely private or shared? Thankyou.
  
  
  • Monday, 12 June 2023
  • There is no pool at the rooms only a private plunge. this means a small plunge as a jacuzzi, its on the terrace of each room and its offers magnificent view of Oia caldera.
    

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• Hi. I see there are different versions of the indoor pool in the crypt. How do i ensure i get the the one with the large indoor pool ?
  
  
  • Monday, 5 August 2024
  • Dear guest,
    
    We would like to inform you that both of the rooms are with indoor pool.
    
    We remain at your disposal for any further assistance you may need.

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• hi, do you have the honeymoon suite available for 27 April 2023 to 1st May 2023? kind regards
  
  
  • Monday, 13 February 2023
  • Dear Guest,
    
    Much to our regret there is no availability for those dates.
    Please, kindly get in touch with us to assist you for any further information and availabilities you may need.
    
    Kind Regards,
    Reservations

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• Hello, does sweet Sophie room give me access to any pools? Also is it a sunset view and caldera? Thanks so much
  
  
  • Monday, 24 March 2025
  • we kindly inform you that sweet sophie has sunset and caldera view, but it does not have access to any pool.

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• Hii we see there are several variations of the « crypt ». How do i ensure I’m paying for the option with the large indoor pool
  
  
  • Thursday, 5 September 2024
  • Both available Crypt Suites, are offering an indoor and an outdoor plunge pool.
    The difference is regarding the interior color design, as one suite is dark and the other is light-colored.

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• hi I was just wondering can your upgraded rooms with plunge pool accommodate 3 person (myself and two grown up daughters)? thank you Jackie Kalligeros
  
  
  • Monday, 12 June 2023
  • Most of our rooms are offering plunge pool

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• why is there no pictures of the specific rooms ?
  
  
  • Monday, 12 June 2023
  • As many of our rooms are totally newed, our professional photo shooting has not being completed yet

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• Hello. The room have their own private pools yes?
  
  
  • Sunday, 12 April 2026
  • Kindly note that each suite has its own plunge pool, for the private use of the room occupants.

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• Is the plunge pool on our balcony ?
  
  
  • Sunday, 12 April 2026
  • Hi there! Would you like to tell us about which room you are interested in?

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• Is there a pool on the terrace outside is it private?
  
  
  • Sunday, 12 April 2026
  • Dear Guest,
    
    Good Afternoon from Sophia Luxury Suites!
    
    All our rooms have private plunge pools either inside or outside.
    
    We will be happy to assist you with any further inquiries.
    
    Best Regards,
    
    Sophia Team

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• Are the plunge pools heated? We’re looking at coming April time
  
  
  • Sunday, 12 April 2026
  • Hello, thank you for your message! Please be informed that our plunge pools are centrally temperature controlled and they all have hydro massage jets. Their water temperature is centrally set at 30 degrees Celsius, but it may be modified by +/- 10% due to extreme heat or cold. Since you are visiting in early spring, our exclusive suites with both indoor and our plunge pools (Crypt, Utopia, Sophia Honeymoon, Superior Honeymoon) are highly recommended! Not only will you have some extra privacy, you will also be able to enjoy the indoor plunge pool even if the weather gets chilly at night. We are at your entire disposal should you have any further questions and we look forward to receiving your reservation :) . Kind regards, Sophia Luxury Suites

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• We are expecting to visit Santorini at the end of October. Is there availability of honeymoon suites around that time.? Is the indoor/ outdoor pool heated .?
  
  
  • Sunday, 12 April 2026
  • The plunge pools have hydromassage jets and are temperature controlled at approximately 30°C. For availability, please send your request to our Reservations department and we will be happy to check and advise

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• Hi, I’m looking to book the aurora superior cave suite with outdoor plunge pool and caldera view. Could you confirm this pool will be fully outside?
  
  
  • Sunday, 12 April 2026
  • Each of our Aurora Suites has its own outdoor plunge pool. Some Auroras have a fully uncovered and some have a semi-covered plunge pool

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• Is this hotel close to the walking path from Fira to Oia?
  
  
  • Sunday, 12 April 2026
  • Hello,
    
    thank you for your question.
    
    Our property is on the cliff side, in the heart of Imerovigli, a very well known village between Fira and Oia.
    
    The local path between Fira and Oia passes by right in front of our property. Feel free to pass by in case you are not staying with us anyway :)
    
    Kind regards,
    Sophia Collection

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• hello dear .. is the pool outdoor and heated ? is there full privacy ?
  
  
  • Sunday, 12 April 2026
  • Of course it is heated , but there is no privacy ( adjacent there are other two plunge pools )

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• do u have smoking rooms
  
  
  • Sunday, 12 April 2026
  • Thank you for your inquiry.
    
    Kindly note that all our rooms are non-smoking. However, guests are welcome to smoke in designated outdoor areas.

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• How private is the Enigma room? Are those steps where there can be people traffic
  
  
  • Sunday, 12 April 2026
  • Dear Guest, please send your request to reservations@sophiasuites-santorini.com and we will be happy to assist you!
    Sophia Collection Team

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• Hi there.. I see multiple rates for same unites (either enigma or efari) with same refund policy and number of guests. What is the difference?
  
  
  • Sunday, 12 April 2026
  • Kindly note that Enigma and Efhari are different room types. We offer two options for cancellation for all our rooms, the flexible and the fully prepaid. We would recommend visiting our page for more details and information on each of our rooms.

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• Hi there - do you offer 24-hour concierge? Our flight gets in very early in the morning. If we booked the night before could we check in late at night/early morning?
  
  
  • Sunday, 12 April 2026
  • It is preferable to inform the reception beforehand with the exact details of arrival to arrange it.At your disposal always.

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• Hello ! I wish to inquire about the Aurora - (Superior Cave Suite with Outdoor Plunge Pool & Caldera View) room. As I have read in the description, these rooms are divided into differently decorated units. We already booked this suite, however, I would like to make sure we get the cave pool that extends outside... the one with the red cave interior. Is there a way for us to know which unit we'll get? Thank you :)
  
  
  • Sunday, 12 April 2026
  • Hello,
    
    thank you for your message and kind interest in Sophia Luxury Suites.
    
    Kindly be informed that we have 7 unique Aurora Cave Suites with the same facilities and different layout, and we cannot guarantee a specific one until the arrival date as this depends on which one will be available then. They all have the same breathtaking Sea, Volcano, Caldera & Sunset Views from their terrace. The facilities include an outdoor private plunge pool that might be covered, semi covered or not covered.
    
    In case you would like to book a unique room type, we recommend booking one of our Exclusive Suites that are one of a kind or maximum two and look very similar to each other.
    
    We remain at your entire disposal for anything further and look forward to receiving your online reservation!
    
    Kind regards,
    Sophia Luxury Suites Team

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• We are traveling with our 2 teenagers (17 & 15). We have reservations, but now I notice that it says ‘adults only’; please advise. Thanks kindly.
  
  
  • Sunday, 12 April 2026
  • Dear Guest,
    Please note that we can allow for the two children to stay and for safety reasons, the children must be under the parents supervision.

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• Which is the room with an actual private pool, not covered and not close to neighbours?
  
  
  • Sunday, 12 April 2026
  • For some extra privacy, we highly recommend the Efhari Suite with Outdoor Plunge Pool & Panoramic Caldera View.
    
    Thank you,
    Sophia Luxury Suites

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• Hello we are looking at booking the crypt does it have an outdoor pool please?
  
  
  • Sunday, 12 April 2026
  • Hello,
    
    thank you for your interest in Sophia Luxury Suites!
    
    Please note that the Crypt is a spacious suite that features an indoor and an outdoor plunge pool. Other suites with 2 plunge pools are the following; Utopia, Sophia Honeymoon, Superior Honeymoon.
    
    Please do not hesitate to get in touch again should you have any further questions.
    
    Kind regards,
    Sophia Luxury Suites
    

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• Do they serve breakfast?
  
  
  • Sunday, 12 April 2026
  • At Sophia Luxury Suites, we are delighted to offer a made-to-order breakfast served daily from 08:30 to 11:00.

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• Hi can we order breakfast to the room?
  
  
  • Sunday, 12 April 2026
  • We are pleased to inform you that you can order breakfast to your room during your stay with us.

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• Does the Helidonia superior double suite have plugs for a blow dryer and other hair products? And a coffee maker?
  
  
  • Sunday, 12 April 2026
  • Yes, the Helidonia Superior Double Suite at Sophia Luxury Suites has:
    
    A hairdryer with the right plug for styling tools
    
    Shampoo and other bath products
    
    A coffee machine available

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• Does every room has a pool ?
  
  
  • Sunday, 12 April 2026
  • While not every room at Sophia Luxury Suites features a private pool, many of our suites do offer luxurious private plunge pools . Each suite is uniquely designed to provide the utmost comfort, elegance.

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• Hello , I was wondering with the non refundable option if in the case on getting covid at the time if you would refund or change dates?
  
  
  • Sunday, 12 April 2026
  • Thank you for your interest in Sophia Luxury Suites. In case you have booked a non-refundable rate and cannot travel due to Covid restrictions, we can offer a date amendment.

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• For the Aurora suite, I see different type of styled rooms. Is it possible to choose which setting I prefer? Fireplace and pool location
  
  
  • Sunday, 12 April 2026
  • Kindly note that some of our Aurora Suites have an uncovered outdoor plunge pool and some have semi-covered outdoor plunge pool. You can leave a note in your booking regarding your request.

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• Is there a main social pool on the property? How many restaurants on property?
  
  
  • Sunday, 12 April 2026
  • No. There are plunge pools _ please check each room description. The meals are served in the rooms.

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• We will prefer to stay in a suite decorated in white. Will you be able to provide twin beds
  
  
  • Sunday, 12 April 2026
  • Hello, we would like to inform you that all our rooms feature double beds. If you do not want to share the same bed with someone else, we suggest that you book the Crypt or the Enigma that feature one double bed and a sofa bed. Thank you!

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• Hi does the enigma have a private terrace and private pool or is this shared. Thinking of booking for my honeymoon. Thank you x
  
  
  • Sunday, 12 April 2026
  • Our Enigma Suite has its own plunge pool for private use and the plunge pool is on a shared terrace.

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• Hello, I have a licensed service dog(NOT A PET) is that ok?
  
  
  • Sunday, 12 April 2026
  • We fully understand and respect the important role service animals play, and please rest assured that your service dog is absolutely welcome at our property.

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• Hello. We are planning to visit in the first week of November so we are expecting cold weather. Is the plunge pool in all rooms heated?
  
  
  • Sunday, 12 April 2026
  • Please be informed that our plunge pools are centrally temperature-controlled and they all have hydromassage jets. Their water temperature is centrally set at 30 degrees Celsius, but it may be modified by +/- 10% due to extreme heat or cold.

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• Hi, How reliable is the WiFi ? Are the plunge pools shared ? Thanks
  
  
  • Sunday, 12 April 2026
  • We are pleased to inform you that our WiFi is reliable and each of our rooms has its own plunge pool, which is not shared.

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