What are our guests' most frequent inquiries?

• Breakfast?
  
  
  • Thursday, 24 November 2022
  • Our in house restaurant "Albie" offers breakfast 7 days a week, starting from 7am. You can order a la carte off the menu, or add a £15pp per morning breakfast package when you check in! The choice is yours!

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• Hi, I’m unable to sleep unless fresh air - do any of your rooms have openable windows? Scarred from 2 weeks quarantine in closed rooms - NEVER AGAIN!
  
  
  • Tuesday, 23 August 2022
  • Hey there,
    Unfortunately we do not have openable windows in our rooms.
    
    Best,
    The Hox Team

  ---

• Do you not do an inclusive Bed & Breakfast rate on Booking.Com? I can only see room only rates.
  
  
  • Sunday, 5 February 2023
  • Hello,
    
    Thank you for your question.
    
    We only offer Room only rates on Booking.com, but if you wanted to add on breakfast, you can add this on when you're checking in for an additional fee.
    
    Best,
    
    Justine & The Hox Team

  ---

• Hi, is the parking secure?
  
  
  • Tuesday, 20 September 2022
  • Hey there,
    The best parking is 10min walk away from the hotel: Waterloo Car Park. It is secure and open 24/7.
    Best,
    The Hox Team

  ---

• how late can we leave bags with you
  
  
  • Tuesday, 21 February 2023
  • Hello,
    
    Thank you for your question.
    
    We can look after your luggage up until midnight on the day of departure; We need as much space as possible for the following days' departures!

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• hello is there a possibility of an early check in please?
  
  
  • Saturday, 23 July 2022
  • Hi there, I'm happy to place a request for your booking regards the early check-in if you know the time but I'm afraid this is not a guarantee.
    
    Best,
    
    The Hox

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• are there rooms overlooking london eye fireworks?
  
  
  • Thursday, 24 November 2022
  • We are very close to the River Thames, and whilst you may be able to catch some of the fireworks in the sky on NYE, our rooms are not on the riverbank so we cannot guarantee that you will be able to see them from your room.

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• I need to attend a business presentation online that runs until 12:30. Is it possible to have a late check out until that time or do you offer any business facilities where I can do this?
  
  
  • Friday, 6 September 2024
  • Hi, late checkout are subject to availability, however we have our Mezzanine space which is ideal if you need to work on your laptop, attend video call or you just want a quieter space to enjoy.

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• Hi, do you all 17 year olds to check in? Or is the minimum to book 18?
  
  
  • Friday, 25 August 2023
  • Hi there! Only adults, over the age of 18 are allowed to check in.
    Best, Victoria - Hoxton Reception

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• Hi we will be going to a Strictly show at the O2 from the hotel: is it easy to get to & from the Arena from here on public transport?
  
  
  • Thursday, 12 September 2024
  • Hello! You can take Jubilee line from The Southwark Underground station (5 minutes walking distance from our property) to North Greenwich, from the O2 is 6 minutes walking distance. Thank you!

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• Hi for a family of 2 adults n 2 children (9 and 11) is it possible to book a biggy and request for an extra bed thank you
  
  
  • Thursday, 16 March 2023
  • Hi there,
    
    Thank you for the question. Yes, you can book a Biggy and request it on the reservation and we will be happy to accommodate.
    
    Best,
    
    The Hox Team

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• Hi are there other restaurants and eateries in the area'
  
  
  • Monday, 6 February 2023
  • Hi there
    There are quite few restaurant in the area
    Bests,
    Jessica

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• Hello, staying with you in Aug and wanted to see if the hotel can help us arrange transportation to/from the hotel from the airport? Price/Options?
  
  
  • Saturday, 23 July 2022
  • Hi there, thank you for reaching out!
    I'm afraid, we can't arrange transport from the airport but we can arrange it for you from the hotel if that works for you?!
    Best,
    
    The Hox

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• Do your rooms all have bathtubs?
  
  
  • Wednesday, 23 October 2024
  • Hi there! Unfortunately, none of our rooms come with bathtubs.
    Hope this helps you, thank you!
    The Hox Team

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• Hi. Is the area around the hotel quiet?
  
  
  • Tuesday, 27 August 2024
  • Hi, although we have a quiet neighbourhood we are located in central London.

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• Hello, I was wondering if we are 2 adults with 6years old kid, do you have rooms that have additional sofa bed? Thank you
  
  
  • Friday, 9 August 2024
  • Hi, thank you for your question. Yes you can book Roomy or Biggy and request an extra bed or baby cote as per need.

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• Hi, we are arriving to Heathrow airport on August 17th around 7AM. Is it possible to reserve early check in when booking?
  
  
  • Tuesday, 11 June 2024
  • Hi, you can have a guaranteed early check in only if it is a direct reservation and it is requested 24h in advance. Otherwise, it depend on availability. We always do our best to offer early check in if we can.

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• Hi, we would like to make a booking for 2 adults and an 11 year old child. Will there be an extra bed for the child?
  
  
  • Monday, 28 October 2024
  • Hi There,
    Yes, we provide extra beds in our Roomy, Roomy Twin and Biggy only.
    Best,
    The Hox Team

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• Is there a Hair Dryer in the room?
  
  
  • Tuesday, 11 June 2024
  • Yes, the hair dryer is already in the room.

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• Are connecting rooms available?
  
  
  • Saturday, 2 September 2023
  • Hi,
    We do have connecting rooms available. For example: Cosy Rooms with Cosy Rooms; Shoebox with Roomy.
    - The Hox team

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• Hi , do you provide breakfast?
  
  
  • Monday, 16 January 2023
  • Hi there,
    We served breakfast a la carte in our restaurant Albie.

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• Hi, do you have curtains that black out the light?
  
  
  • Tuesday, 17 October 2023
  • Hey there! Yes, we do have black out curtains in every room

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• do you have cots available?
  
  
  • Sunday, 29 September 2024
  • Hi, yes we do have baby cote available , upon request.

  ---

• Can I stop at the hotel for coffee?
  
  
  • Friday, 25 August 2023
  • Hi there!
    Our Albie restaurant is open to the public from 7am.
    Best, Victoria - Hoxton Reception

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• Hi, do you have any rooms with London eye view please?
  
  
  • Sunday, 5 January 2025
  • Unfortunately, we don’t have rooms with a view of the London Eye. Let us know if there’s anything else we can help with to make your stay great!
    

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• Hello, is it possible to have access to Working From_ Southwark whilst staying in this hotel? Thank you, Emily
  
  
  • Monday, 20 May 2024
  • Hey Emily, Indeed, if you are staying with us, and if our colleagues from WF_ have availability, you can buy day passes, from more information please reach out directly so we can connect your with our Working From_ team!
    

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• Hi Is it a walking distance to Harrods?
  
  
  • Wednesday, 12 October 2022
  • Hi there, Harrods will be one hour by walk or 25 minutes by Tube.

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• Which room has a bathroom with a bathtub?
  
  
  • Sunday, 6 October 2024
  • Hi, all our rooms come with shower.

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• We have 2 small dogs. Are they allowed to stay?
  
  
  • Friday, 13 September 2024
  • Hello! Dogs are very welcome at The Hoxton. We can provide you with complimentary dog amenities in the room. Please make sure to book larger room categories in order to get more space. Thank you.
    

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• Hi there, do you have ironing facilities in the rooms? Thank you!
  
  
  • Monday, 18 November 2024
  • Yes! We offer an Iron and Ironing board upon request and a steamer is in every room

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• Do you cook Christmas lunch please?
  
  
  • Tuesday, 27 August 2024
  • Hi, we do have two restaurant in the hotel, seabird and Albie and both serve lunch.

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• Hello, We are interested in your hotel and have some questions. Is it possible to open the windows in your hotel rooms? What is the car park situation like? Thank you very much. Greetings Iris
  
  
  • Friday, 21 June 2024
  • You can't open the window as per H&S reasons, but we have a 24H ventilation system for the air recirculation. We do not offer a car park on-site but we are happy to help you to find the best solution for your needs.

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• How far is it to walk from St. Paul’s cathedral please
  
  
  • Monday, 3 October 2022
  • Hey there, it is a 20 minutes walk.
    
    Best,
    The Hox Team

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• Hi do you have a gym?
  
  
  • Sunday, 25 September 2022
  • Hi there, we do not have a gym on the premises but we work with a gym a few minutes walk from the Hoxton.

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• Hi. Do you have view of London eye for new year fireworks?
  
  
  • Thursday, 17 October 2024
  • Hello There,
    Unfortunately, we do not have any rooms that face the London Eye.
    Best,
    The Hox Team

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• Hi are pets allowed on the roof terrace
  
  
  • Thursday, 13 October 2022
  • Hi, I'm afraid no pets are allowed on the roof terrace.
    
    Kind regards,
    The Hoxton Southwark Team

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• Hi Do you have interconnected rooms ? To allow 2 adults and 2 children to connect
  
  
  • Thursday, 28 July 2022
  • Yes we do have interconnecting room. Please just make a booking requesting these feature.

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• Hi Can all the biggy rooms be made into a twin on request? Thank you Honor
  
  
  • Monday, 17 March 2025
  • Hello! Upon request we are able to split the bed in a biggy

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• What is the parking situation? Is this included in the room cost and is parking available on site?
  
  
  • Thursday, 3 November 2022
  • Hi there, we do not have parking on the premises. We usually recommend the Waterloo Car Park located 10 minutes from the hotel.

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• Can I prepay this stay on a company credit card?
  
  
  • Wednesday, 22 June 2022
  • HI there, that's absolutely fine, I would just need you to fill out a third party form and send us other things we would require. PLs give us a call and be able to help you.
    
    Thank you,
    
    Krisztina

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• Do you offer twin beds in snug or cosy rooms?
  
  
  • Tuesday, 13 January 2026
  • No, we only offer in our Roomy, Roomyup and Biggy

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• Hi, can we check in earlier?
  
  
  • Monday, 20 May 2024
  • Early check-in is subject to availability and therefore not guaranteed.
    In the event that your room is not ready upon your arrival, rest assured that we will be more than happy to securely store your luggage until your accommodations are prepared.

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• Hi, do you have shampoo and conditioner? Thank you
  
  
  • Sunday, 27 October 2024
  • Hi, Yes in each room we offer shampoo, conditioner, body cream and body wash. Dental and shaving kit upon request.

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• Does have hot tub
  
  
  • Sunday, 22 October 2023
  • Hi there,
    
    Please note that we do not have hot tub in the property.
    
    Best,
    The Hox Team

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• Hi are the rooms serviced/cleaned every day?
  
  
  • Monday, 20 May 2024
  • As part of our eco-friendly initiative, we default to opting out guests for daily services. However, we can note your preference for daily cleaning at check-in. There's no added cost for either option to ensure satisfaction, promoting sustainability.

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• Do you have parking?
  
  
  • Monday, 20 May 2024
  • For parking, the closest car parks to our hotel are Union Car Parks and Waterloo Station Car Park. Both options provide convenient parking facilities for our guests.

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• Hi. we want to come for 2 nights. is there parking available and how much would the parking be? thanks
  
  
  • Sunday, 9 July 2023
  • Hey there, unfortunately we do not count with any parking in the hotel, but there are a few carparks close by that you can look into.

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• And do you have a buffet breakfast ?
  
  
  • Wednesday, 12 October 2022
  • Hi there, our breakfast is served in Albie (our ground floor restaurant) a la carte.

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• how much is breakfast?
  
  
  • Friday, 11 November 2022
  • Hi there, Breakfast is served a la carte in Albie, our ground floor restaurant.

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• hi, do you accept cash payment for a booking
  
  
  • Saturday, 2 September 2023
  • Hi, we can take cash payments to cover for the room rate, but our security deposit must be covered by card.
    -The Hox Team

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• Hi how far are you from Euston station
  
  
  • Wednesday, 19 February 2025
  • Hi,
    We are about 15 - 25 minutes on a cab/uber, depending on traffic.

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• do you have twins beds in the cozy room ?
  
  
  • Friday, 25 August 2023
  • Hi There! Only our Roomy Twin rooms are able to be made into a twin bed, the Cosy has a true sized queen sized bed.
    Best, Victoria - Hoxton Reception

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• Do you have a bath in any room?
  
  
  • Tuesday, 17 October 2023
  • Hey there, we have bathroom in every room, but they al do have showers, we do not have baths in the hotel.

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• Is there an airport shuttle service? If not how do I get from Heathrow Airport to your hotel. First time in London visiting and a little nervous
  
  
  • Monday, 31 March 2025
  • Hi,
    From Heathrow you will have many options to come to the hotel, but we do not have any shuttle service.
    You can take the underground, use your shared car application (like Uber), take a Taxi, the Heathrow Express to Paddington and a taxi after.

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• Hi there, what’s your parking situation like? Is it complementary? Thank you, Kristin
  
  
  • Saturday, 8 February 2025
  • The hotel doesn't offer a car park service, however we suggest the Waterloo car park, 24/7 open.

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• Do you gym and steam or sauna?
  
  
  • Friday, 3 January 2025
  • Unfortunately, we do not offer gym, steam, or sauna facilities at our property.

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• Hi , do you have interconnecting rooms at all?
  
  
  • Saturday, 18 March 2023
  • Hey!
    
    We do have interconnecting rooms here, on every floor, with different combinations of Interconnecting rooms;
    
    Roomy Twin + ShoeBox
    Roomy Twin + Snug
    Cosy + Cosy
    
    You can request this once the booking has been made. I hope this helps!

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• Hi, do you have a room for 3? Mother and 2 girls, however adults, maybe 2 queen beds?
  
  
  • Saturday, 19 November 2022
  • Hi there, our rooms can accommodate 2 adults so for you and your 2 adults daughters, you will need 2 rooms.

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• CanI am not in a wheelchair but cannot walk fr is there car parking nearby I park there?
  
  
  • Tuesday, 27 August 2024
  • Hi , Our closest car park is 15 min walking distance , Waterloo car park.

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• is breakfast included in the price?
  
  
  • Monday, 20 May 2024
  • Unfortunately not, however we do have breakfast package, available for just £20 per person, per day.

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• Hi there, can I book a roomy twin bed room and get an extra rollaway bed for 3 people? Do you have interconnecting rooms between 2 roomy type rooms?
  
  
  • Monday, 20 May 2024
  • Our Roomy Twin room is suitable for 2 adults and 1 child up to the age of 12.
    
    We do have an interconnecting rooms option for one Roomy Twin (King bed which can be separated into 2 single beds) and a Shoebox (True sized Queen bed).

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• How close is the nearest transportation to Heathrow and what is the walking distance to Scott's in Mayfair?
  
  
  • Friday, 2 June 2023
  • Hello,
    The nearest tube station to get to Heathrow from our location is the Jubilee line - Southwark station- that will take you to -Bond street Station- where you must change from Jubilee line to Elizabeth line and is approximately 1hour 30minutes

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• Hi there my husband and I are travelling to London 5-12 July. We have our 6 yr old son with us. Is there a suitable room?
  
  
  • Monday, 20 May 2024
  • Our Roomy Twin room is suitable for 2 adults and 1 child up to the age of 12. Simply put a comment if you would prefer a child cot (0-3yrs) or a rollaway bed (3-12yrs).

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• does the prices include breakfast ?
  
  
  • Saturday, 19 November 2022
  • Hi there,
    Breakfast is not included. It is served in Albie, our ground floor restaurant, a la carte.

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• Hi, how much is breakfast per adult and per child and is it menu or buffet? Thanks
  
  
  • Monday, 20 May 2024
  • Our A La Carte breakfast package at Albie restaurant is £20 per person, per day.

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• Is there a dress code in the bar or restaurant
  
  
  • Saturday, 14 December 2024
  • no there is no dress code, unless attending a specific event with different instructions.

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• Do you have a parking ? Thank you
  
  
  • Tuesday, 27 August 2024
  • We do not have a car park but the closest one is just 15 min walking distance, Waterloo car park, open 24h.

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• Is there a dress code for the bar or restaurant
  
  
  • Saturday, 14 December 2024
  • HI, no there is no dress code, unless you booked for a specific event with different instructions.

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• Hello, is your hotel dog friendly?
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    We love having dogs in the house!
    The hotel is dog friendly in all areas, but not in our rooftop restaurant Seabird.
    
    Best,
    The Hox Team

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• Will we need to book a table for drinks?
  
  
  • Friday, 17 April 2026
  • Thank you for your question! Our restaurants Albie and Seabird are both very busy venues so it is highly recommended to book in advanced, both for food or even for only drinks.

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• Is a breakfast included?
  
  
  • Friday, 17 April 2026
  • Hey there! Breakfast is not included with reservations made via Booking. Thanks, The Hox Team

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• Can i bring my dog to any room type in your hotel?
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    We love having dogs in the house!
    They are allowed in every room yes but we suggest to book at least a Cosy room to have enough space.
    
    Best,
    The Hox team

  ---

• Hi, I’m looking to book the roomy twin as I’m visiting with my mum. Can I confirm that despite booking saying it’s for 1 person this is ok for 2?
  
  
  • Friday, 17 April 2026
  • Hey there,
    It is indeed for 2 people, as the Roomy Twin is two separated beds. :)
    
    See you soon!
    The Hox Team

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• Hi There, just looking at booking for Friday , do the rooms have irons we can use ? Many thanks Dan Doherty
  
  
  • Friday, 17 April 2026
  • Hello Dan! All our rooms come with a steamer. An iron with ironing board is available on request. Hope this helps you, thank you. :)

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• Hi I’ll arrive tomorrow 28th, I need to know if you have hair dryer in the rooms or should I get mine. Thank you
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    There is a hair dryer in every room so no need to bring yours! Looking forward to welcoming you with us.

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• What sort of views do your Cosy rooms have? Is it possible to request the direction the room faces?
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    Our Cosy rooms either face Blackfriars Road, either Columbo street.
    We have also 6 rooms facing the Shard. You can of course request a view, and we will do our best to satisfy it, depending on our availability.
    
    Cheers!
    The Hox Team

  ---

• Hello, in the Roomy option can you add a single bed for a child?
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    It is indeed possible! Just leave a note while making your booking and we will make sure you have it. :)
    
    Best,
    The Hox Team

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• Hello, Is there a bed for child in roomy? Thx
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    With our rooms we can place an extra bed. However, this can only be possible in the ROOMY / ROOMY TWIN / BIGGY Categories. Unfortunately we cannot fit the extra bed in any categories below.

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• Hello, we’re travelling with a 3 year olds so you have sofa beds in the rooms? Or put a bed in?
  
  
  • Friday, 17 April 2026
  • Hi there, Thank you for your message!
    We do have the option to place an extra bed in the room category Roomy/Biggy also some of our Roomy rooms has a sofa bed already in.
    
    Let me know if there's anything else I can help you with,
    
    Krisztina

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• what is the closest tube station to the hotel
  
  
  • Friday, 17 April 2026
  • HI there, the closest tube station is Southwark station.
    
    Thank you,
    
    Krisztina

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• Can I bring my small sausage dog?
  
  
  • Friday, 17 April 2026
  • You can! we are a dog friendly hotel :)

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• Hello! Is it possible to request a room on a higher floor when booking? Thank you!
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    We are always trying our best to allocate a room which matches your preferences, depending on our availability. :)
    
    Best,
    The Hox Team

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• Hi, I’m travelling with my 4 month old baby. Do you supply a cot and can you advise which room is big enough to put a cot in? Thanks
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    We can place a baby bot in any room from the COSY category above.
    
    Kind regards,
    
    The Hox

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• Why is the roomy twin showing it only sleeps 1 rather than 2 people?
  
  
  • Friday, 17 April 2026
  • Hey there,
    This is a mistake, thank you for spotting it. All our rooms are available for 2 people maximum!
    
    Best,
    The Hox Team

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• Hi can we bring our Labrador?
  
  
  • Friday, 17 April 2026
  • Hey there, thank you for your message. We can accommodate one dog per room up to 40lbs. Best, the Hox team.

  ---

• Hi there, do you take dogs? If so is there a limit to their size...I have a staffie cross who is 18kg. Would he be allowed please. Thanks.
  
  
  • Friday, 17 April 2026
  • Hi,
    We love having dogs in the house!
    They are allowed in every room yes but we suggest to book at least a Cosy room to have enough space. Best, The Hox team

  ---

• Hi there, Can we also please reserve a guaranteed table for outdoor dining on all nights of our stay?
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    It will be our pleasure to help you with your request. Could you please email us on hello.southwark@thehox.com, so we can have more details about your future stay?
    
    Best,
    The Hox Team

  ---

• Do you provide tea, coffee and milk in your cosy rooms?
  
  
  • Friday, 17 April 2026
  • Hey there,
    Indeed! There are complimentary milk, tea, coffee and water in every room.
    
    Best,
    The Hox Team

  ---

• Hi - Are the safes in the room large enough to fit a 13” laptop?
  
  
  • Friday, 17 April 2026
  • Hi there good morning!
    Yes it is indeed!
    Let me know if you have any other questions,
    
    The Hox team

  ---

• Do you have a twin room ?
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    Yes, we do have a Roomy Twin category to book.

  ---

• Is it walking distance to the London eye?
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    The London Eye is approximatively 20 minutes walk from the Hoxton. Hope that helps.

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• Hi, do you have hair dryers in the rooms? Thanks
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    Yes, we do!

  ---

• Do you offer early check in?
  
  
  • Friday, 17 April 2026
  • Hey there! Check in time is 2PM for bookings made via Booking
    We hope to see you soon in the hood!
    The Hox Team

  ---

• Good morning, we are looking to book in August for a 4 night stay. Can you confirm that this includes a breakfast? Natalie
  
  
  • Friday, 17 April 2026
  • Hi Natalie,
    
    The booking reservation will only be for the room, you can always add breakfast on arrival from the reception, that will be a package of £20.
    
    Kind regards,
    
    The Hox Team

  ---

• Do you offer room service and can I order breakfast in bed if I am staying in the snug room?
  
  
  • Friday, 17 April 2026
  • Hello there,
    Room Service is available indeed for any room category!

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• Good Evening Please can you confirm if any of your rooms have a bath? Kind regards Bethany
  
  
  • Friday, 17 April 2026
  • Hi Bethany, Thank you for your message!
    I'm afraid we don't have a bathtub in the hotel!
    
    Let me know if there's anything else I can help you with,
    
    Krisztina
    
    

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• Do you provide bathrobes in the rooms?
  
  
  • Friday, 17 April 2026
  • Hey there!
    
    Unfortunately the hotel doesn't provide bathrobes.
    
    Best,
    Margot

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• Do you allow a dog stay the night?
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    We love having dogs in the house indeed! The hotel is dog friendly in all areas but not in Seabird.
    
    Best,
    The Hox Team

  ---

• Hi do you have a gym pls ?
  
  
  • Friday, 17 April 2026
  • Hi there,
    There is no gym on the premises but we recommend a gym 5 minutes walk from the hotel.

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• Hi, how long would it take me to walk to Waterloo Station please? (at a leisurely rate!) Thank you Sue Dwiar
  
  
  • Friday, 17 April 2026
  • Hey Sue,
    
    From the hotel, it is only a short 10min walk to Waterloo Station. :)
    
    Thank you,
    The Hox Team

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• Please can you add breakfast to be included within the stay? How much is this please?
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    We offer breakfast in our restaurant Albie but it is a la carte.

  ---

• Hello do you have an in-house gym?
  
  
  • Friday, 17 April 2026
  • Hi there, unfortunately we don't.
    
    Let me know if there's anything else I can help you with,
    
    Krisztina

  ---

• Hello, which room can I book to guarantee a great view? Thanks
  
  
  • Friday, 17 April 2026
  • Hi there, we have a limited amount of rooms with a view of the Shard but they are a category "Cosy". So you can book a Cosy and request a room with a view (which is subject to availability).

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• Hi there- are dogs allowed in the dining areas?
  
  
  • Friday, 17 April 2026
  • Hey there - dogs are allowed everywhere in the hotel (rooms, Albie restaurant and lobby) except for Seabird (the rooftop restaurant) because there is raw food on display. Best, The Hox team

  ---

• Hi, which rooms come with views of the Shard?
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    We only have a few Cosy rooms facing the Shard so we cannot guarantee this view. However, be assured that we always do our best to make our guests happy!
    
    Best,
    The Hox Team

  ---

• I’d like to book breakfast at 10:15 if it is not included at rooftop restaurant and dinner on eve of 9th around 7 in the rooftop restaurant please
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    You'll need to book directly with the restaurant. You can either call, book online or send and email to: hello@seabirdlondon.com
    
    Thank you,
    
    The Hox Team!

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• For a couple traveling with a 12 year old, what room option would best suit us? I see in all rooms there is no mentioning of a couch/bed. Is it possible to add a single bed to the rooms and if so, to which room/s?
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    You will need to book either a Roomy or Biggie and request an extra bed when making the reservation. Hope that helps!

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• Is a microwave available for the room?
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    There is no microwave in the room.

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• Hi. Would it be possible to get a 12pm check out on Saturday 26th March please?
  
  
  • Friday, 17 April 2026
  • Hi There,
    
    Of course! Our standard check-out time is at 12pm.
    
    If you have any other questions, just give us a shout.
    
    Best,
    The Hox Team

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• Hi, I see there is room service with the albie restaurant menu, but is it possible to get a cocktail that’s only on the seabird menu for room service?
  
  
  • Friday, 17 April 2026
  • Hey there,
    I am afraid but Seabird is not doing room service. However, it is possible to order a room service cocktail from Albie! :)
    Thank you,
    The Hox Team

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• Hi, Do you have a gym in the hotel? Thank you
  
  
  • Friday, 17 April 2026
  • Hi there, unfortunately we don't. Let me know if there's anything else I can help you with, The Hox Team

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• I’m booking to come with a friend, so we want a twin. The roomy twin states 2 beds but only for one person, don’t quite understand this?? Can I book it for 2 people please?
  
  
  • Friday, 17 April 2026
  • Hey there! Our Roomy Twin rooms are indeed for up to 2 adults with two twins bed. Best, The Hox team

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• Do you have baths in the bathrooms?
  
  
  • Friday, 17 April 2026
  • Hey there,
    We do not unfortunately, we only have showers.
    Best,
    The Hox Team

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• Is there a bath in the room?
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    All of our rooms come with a walk-in shower, no bath.

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• how close is this hotel to the city
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    The hotel is located 20 minutes away from the city, walking distance.
    15 minutes with the tube.
    
    Let us know if you have any other question,
    The Hox Team

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• I ve noticed the hotel is dog friendly are there any rooms to book which dogs are not allowed? many thanks
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    You can book any room :)
    
    The Hox

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• Hello could I request a late checkout at 3pm? I'd like to confirm before booking if possible. Thank you
  
  
  • Friday, 17 April 2026
  • Hello
    
    Yes, it is possible.
    Check-out is at 12pm
    There's a fee of £10/hour, hence a total fee of £30
    
    Thank you

  ---

• How old do you have to be to stay here
  
  
  • Friday, 17 April 2026
  • Hey there,
    You need to be 18 years old. :)
    Best,
    The Hox

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• Is there a bath?
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    All of the rooms at The Hoxton hotel come with a shower, no bath.

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• Hi, Do you do room service? Thanks Jade
  
  
  • Friday, 17 April 2026
  • Hello Jade,
    We do! Our Room Service is available with a menu from our Albie restaurant. Please check times on arrival as things tend to move in these times!
    The Hox

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• Are you pet friendly? We would like to bring Coco our 4lb cavapoo.
  
  
  • Friday, 17 April 2026
  • Hey there,
    We love having dogs in the house! Be aware that the hotel is dog friendly everywhere but not in Seabird, our rooftop restaurant.
    Thank you!
    The Hox Team

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• are there hairdryers and irons
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    A hairdryer and a steamer are provided in each room. Iron + ironing board can be provided upon request.

  ---

• Hi do you have a pool and gym
  
  
  • Friday, 17 April 2026
  • Hi, we do not have a pool nor a gym on the premises but we recommend a gym 5 minutes walking distance from the hotel.

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• Hi there, We are thinking of booking this room ‘the buggy’ for our wedding night. We won’t be arriving until 1am is this possible? Also Would this the room you would recommend out of all of your rooms available? And lastly would there be any way of dropping g off our things the day before? Many than
  
  
  • Friday, 17 April 2026
  • Hey there! Our Biggy room is indeed the best room in the building! Our Reception team is 24/7, so you can check in at any time after 2PM and, of course, you can drop all you need beforehand, or have it sent to us if it has the name of the booking!

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• Is there parking?
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    We do not have a parking inside the hotel.
    
    However, there is Waterloo Car Park, which is 10 minutes away from the hotel, walking distance. ????
    https://lookingforcarpark.com/car-park/waterloo
    
    Best,
    The Hox Team

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• Where does a 4 year old child sleep in the 'Roomy' room? The booking suggests it fits the child, however then says that extra beds are unavailable.
  
  
  • Friday, 17 April 2026
  • Hi there good morning, we do offer extra beds upon availability so please feel free to let us know once you have made your booking and I will leave a note on your booking regards the extra bed.

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• Hi can I bring my dog to this hotel?? Many thanks sarah
  
  
  • Friday, 17 April 2026
  • Hi Sarah,
    
    We are a dog friendly hotel so please, do bring your dog! We will just need you to fill up a "dog form" upon check-in and you are all set.
    
    Best,
    
    The Hox Team

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• Is breakfast included in the reservation please?
  
  
  • Friday, 17 April 2026
  • Hi there,
    
    Breakfast is not included in a classic reservation but when booking online on the Hoxton website, you have the option to add breakfast.

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• Can the windows be opened to get fresh air?
  
  
  • Friday, 17 April 2026
  • Hey there - Our windows cannot be open for security reasons, but all the rooms have A/Cs and a ventilation system that refreshes the air constantly. Thanks, The Hox team

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• How much would it be per night for a well behaved golden retriever dog to stay with us? He weighs around 30kg
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    The hotel is dog friendly in all areas, but not in our rooftop restaurant Seabird. There is no extra fee!
    Unfortunately, we only accept dogs up to 20kg maximum.
    
    Let us know if you have any other questions,
    The Hox Team

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• Can the roomy room have two twin beds?
  
  
  • Friday, 17 April 2026
  • HI there good afternoon, it is possible but you would need to book a roomy twin and feel free to drop us a message whenever you have made the booking and will be happy to update the booking accordingly.
    
    Best,
    
    Krisztina

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• Do the windows open in the rooms
  
  
  • Friday, 17 April 2026
  • No, they do not.

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• Hello there I’m looking at booking a twin room for a stay with my mum and it’s saying the twin is a single occupancy? Can I book this for two people?
  
  
  • Friday, 17 April 2026
  • Hey there,
    
    The twin room is indeed for two people. I will have a look on Booking.com to see why it is mention for one person.
    You can of course book for 2!
    
    Best,
    The Hox Team

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