What are our guests' most frequent inquiries?

• I would like to cancel my booking.
  
  
  • Tuesday, 17 November 2020
  • Good Day, May I Kindly receive the last name to check the booking? Many thanks in advance.
    
    Kind Regards
    Nikki
    

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• Hello, are the double rooms interleading rooms?
  
  
  • Tuesday, 2 February 2021
  • Thank you for the message. We have some of our double rooms that has external interleading available which is two rooms with the external door that can lock so you have the safety feature for your children.

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• Hi is the pool heated?
  
  
  • Monday, 18 March 2024
  • That is correct

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• do you have a room available for tomorrow evening?
  
  
  • Friday, 24 June 2022
  • Good day
    
    Thank you for your message, yes we do have rooms available for tomorrow evening.
    
    Kind Regards
    Lauren Haupt

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• Are there specific areas where pets are not allowed?
  
  
  • Wednesday, 24 March 2021
  • Thank you for the message. The pets are not allowed in the main restaurant, however you can eat outside with your pet on the terrace and the pet must be on a lead

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• Any rooms have twin or single beds. We are travelling with 2 young adults
  
  
  • Wednesday, 31 August 2022
  • Good day
    
    All our rooms can be made into twin seperate beds
    
    Regards

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• do you have airport shuttles
  
  
  • Sunday, 18 December 2022
  • Good morning, we do not have a Hotel shuttle service but are able to arrange a transfer from the airport for you

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• Hi Do you have a back up generator during load shedding? Thanks Walter
  
  
  • Monday, 16 January 2023
  • We Have generators at all our properties to assist during load shedding.

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• Would it be possible to book the suite but with a twin double bed
  
  
  • Wednesday, 19 March 2025
  • That would be possible

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• Hi, looking to book the premier suite for this weekend. Just wanted to confirm we can bring along our baby kitten with us.
  
  
  • Sunday, 2 April 2023
  • Hi there,
    Baby kitten is welcome, we just ask you to advise when booking so that we can allocate your room accordingly.
    Many thanks

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• Hey. We are thinking about coming to your place tomorrow night. due to the storm damage - do you have running water in your facility ?
  
  
  • Saturday, 30 September 2023
  • Dear Sir, Thank you for the message. The water is currently, very slowly being restored, we don't have running water as yet, but we are hoping to have by tomorrow evening. We cannot guarantee this.

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• Hello. Is there a possibility for early check in?
  
  
  • Saturday, 8 October 2022
  • Early check in is subject to availability.

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• Does this room have private outdoor seating?
  
  
  • Tuesday, 27 February 2024
  • Good day,
    
    Some of the rooms, subject to availability have an outdoor seating.

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• Hello - could you please advise how you accommodate for load shedding. thank you
  
  
  • Thursday, 8 June 2023
  • Hi there,
    
    We have a generator on site which runs the whole hotel. There is about a 30sec delay before everything kicks back in.

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• do both the luxury sea facing and the premier suites have rooms on first floor, deciding between the two and don't want a ground floor room
  
  
  • Tuesday, 9 May 2023
  • Both room types are on the first floor but most of our premier suites are on the second floor

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• Hi there, do you perhaps have a sea facing room available for 22-24 November 2024 for 2 people? Thanks, Magdel
  
  
  • Tuesday, 22 October 2024
  • Dear Magdel,
    
    We do have a sea facing room available for 22-24 November 2024 for 2 people.
    
    Regards,
    Hlumela

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• Good day please advise of best room for my daughters and I. They are aged 12 and 14. Dates 26 February for 2 nights. Thanks
  
  
  • Monday, 22 February 2021
  • Thank you for the message enquiry. We have our stunning premier suite available on romance package at ZAR 10,888 for 2 nights with a dinner included for 2 guests and extra bed for 3rd child.
    may I book this?

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• hello I’d like to know how much is the transportation from and to Capetown airport to your hotel. thanks Maricel.
  
  
  • Thursday, 8 June 2023
  • Hi Maricel,
    
    Costs differ form company to company but it usually costs around R2000 - R2500 one way.

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• hello good day .. do you have a solution for load shedding? (power recovery generator )
  
  
  • Tuesday, 9 May 2023
  • Yes we have generator power during load shedding

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• is it possible that i book just standard room in case of we are two adults and one 7-year-old child? we don‘t need an extra bed.
  
  
  • Monday, 18 March 2024
  • Good day,
    
    A premier Suite would be required.
    
    Regards,
    

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• Good day, does your pet policy include cats too?
  
  
  • Saturday, 15 April 2023
  • Good Afternoon
    
    Thank you for your message.
    Our pet policy is only dog friendly.
    
    Kind Regards,
    Nicolene
    
    

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• Last time we stayed at The Marine we brought our Scottie dog, Knox, with us. Would this be possible on the 9 May for one night
  
  
  • Tuesday, 30 April 2024
  • Good afternoon,
    
    Our policy changed recently to no longer being pet friendly.
    
    We will however allow you to bring Knox along for this visit.
    
    We are looking forward in welcoming you.
    
    
    Kind regards,
    Nicolene
    
    

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• Hi is the premier suite suitable for 2 adults and 2 kids (8 and 5yrs).
  
  
  • Tuesday, 2 August 2022
  • Hi
    
    Please note the Premier Suite can only accommodate 1 Extra single bed for children 12 years and younger.
    
    Kind Regards
    Lauren Haupt

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• Hello, can we book one room I have 2 small kids. Pls confirm kids are 10 and 7
  
  
  • Friday, 13 January 2023
  • Good afternoon,
    Unfortunately you would require 2 rooms. You can book two standard double rooms and request that these be interleading please so that we would be able to allocate it accordingly.

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• Do we get a balcony
  
  
  • Monday, 24 October 2022
  • Some of our Standard Double Rooms offer a balcony but not all of them.

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• Need ground floor suite with sea view due to mobility disability
  
  
  • Saturday, 17 September 2022
  • Good evening
    We are able to assist with ground floor rooms, please note this in your reservation comments when booking so that we can allocated accordingly. Sea views would be in either a Luxury Sea Facing or Premier Suite option.

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• We were interested in booking a room but had a budget of 3000Rand and were looking for 2 of us Monday night to Tuesday Sea view?
  
  
  • Thursday, 6 June 2024
  • Good day,
    
    Please be advised that our nightly rates do not meet the budget mentioned.
    
    We can assist from the rate of R4800.00 per night.
    
    Kind regards

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• hopefully a room with a sea view is available for the night of the 23rd September?
  
  
  • Saturday, 17 September 2022
  • Our Premier Suites have sea views and we are nearly fully booked for the 23rd September with very limited availability. Please check online.

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• is it possible that I book a standard double room in the case of we are two adults and one 7-year-old child? We don’t need an extra bed.
  
  
  • Monday, 18 March 2024
  • Good day,
    
    Please note that a Premier Suite would need to be booked.
    
    Regards,
    Hlumela

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• Hi, might I be able to use a computer for 40 minutes? To download some photos? Thanks.
  
  
  • Tuesday, 1 October 2024
  • Good day,
    
    Our reception can assist with printing.
    
    Regards,
    Hlumela

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• Have you taken any precautions for check-in because of the coronavirus?
  
  
  • Tuesday, 25 August 2020
  • The Liz McGrath Collection does have a Covid 19 Procedure in place.

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• Hi, can I bring my dog?
  
  
  • Saturday, 2 December 2023
  • Good day,
    
    Please be advised that we are dog friendly.
    
    Regards,
    Hlumela

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• Hi, which rooms are pet friendly. Thanks
  
  
  • Wednesday, 16 November 2022
  • Our ground floor rooms with terraces are Pet Friendly - please indicate when booking that you will be brining a pet with you, the number and type of pet. Please note that these rooms are subject to availability.
    Thank you

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• Morning. We would like to book a room foe this weekend 13-15 Oct. we have a small chihauhau. Pls advise if you have ground floor room available. Tx
  
  
  • Monday, 9 October 2023
  • Good day,
    
    Please be advised that we can assist you with a ground floor room.
    
    Regards,
    Hlumela

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• Hi there, do you perhaps have any shuttles available to near by winefarms like the Hemel&Aarde?
  
  
  • Wednesday, 24 February 2021
  • Good Day,
    
    We can assist with transfers to anywhere that you would like to go within the area.
    This is charged for your own account.
    
    Kind Regards
    Robyn

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• Seaview is conditional .
  
  
  • Saturday, 18 June 2022
  • Our standard double rooms are non-sea facing, should you wish to enjoy the beautiful sea views from your room, you would need to upgrade or book one of our Luxury double Sea view rooms or Premiere Suite sea view rooms.

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• I am interested in booking two rooms in July. Please confirm that there is back up power in the rooms for lights and plugs 24/7. Thank you
  
  
  • Saturday, 8 April 2023
  • Good day,
    
    Please be advised that we have a backup generator at the Hotel and you will not be affected by load shedding.

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• Please can you let me know which room is pet friendly abd if the standard room available 22-24 (next weekend) is perfect friendly
  
  
  • Saturday, 17 September 2022
  • Our ground floor rooms are pet friendly. Please advise on your reservation that you will be bringing a pet and the pet details and we will assist with allocating a suitable room.

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• Wanted to book for 1 night can 2 standard room accommodate 2 adults and a 4year old?
  
  
  • Saturday, 6 August 2022
  • Good day please note that our Standard rooms can only accommodate 2 adults.
    
    Our Premier suites are the only room type big enough for 2 adults and a child as an extra bed can be place inside, there is a cost for the extra bed at R 1 350 per night.

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• Are there any suits connecting with a regular room?
  
  
  • Tuesday, 20 June 2023
  • No there are none

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• Do you allow a 5 kg dog?
  
  
  • Friday, 18 October 2024
  • No dogs are allowed.

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• Hi, I see that you are pet friendly - can you confirm please
  
  
  • Saturday, 2 May 2026
  • We are pet friendly, however it would depend on whether we have an available ground floor room with a patio out to the garden as we can only accommodate a pet in these room types.

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• Are u wheelchair accessible
  
  
  • Saturday, 2 May 2026
  • Good day
    
    The Marine hotel is indeed wheelchair accessible.
    
    Regards

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• Is there space for a small cot and a roll away bed
  
  
  • Saturday, 2 May 2026
  • Good day
    
    Thank you for your message.
    
    Yes, The Premier Suite can accommodate 2 Adults, 1 Single bed (R1350.00 Surcharge) for a child up to 12 Years and a cot for a child up to the age of 3 years.
    
    Kind Regards
    Lauren Haupt

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• Hi is it possible to add an extra single bed in the suite
  
  
  • Saturday, 2 May 2026
  • In the premier suite Yes we can.
    
    Kind Regards

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• Hi, do you have inter leading rooms for me and my two daughters?
  
  
  • Saturday, 2 May 2026
  • Thank you for the message. May I check when you are looking to stay?

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• Hi can you host me on the 24th of September for my wedding photoshoot and after areception/ lunch venue for about 5-7 people.If its possible how much
  
  
  • Saturday, 2 May 2026
  • Good day,
    
    Yes we are able to assist, kindly contact hotel for more details and assistance - Conrad will be able to guide you and give advise.

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• Hi I’m looking for a room for 2’Adults and 2 children One is less than one years and other is 3. Please confirm which room is available
  
  
  • Saturday, 2 May 2026
  • Good day, we have Premiere Suites that we can organise a King bed with an extra bed and a cot to accommodate the whole family

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• Are there ground floor rooms
  
  
  • Saturday, 2 May 2026
  • Good Morning,
    
    Thank you for your interest in The Liz McGrath Collection,
    
    Yes all 3 of our hotels have ground floor rooms.
    
    Should you require any further assistance or information please feel free to contact me.
    
    Kind Regards
    Elana

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• Hi! Could the Premier Suite accommodate two adults and two kids (4 and 2 y/o), with the older one sleeping in a bed and the younger one in a cot?
  
  
  • Saturday, 2 May 2026
  • Hi
    
    Yes, our premier suites can accommodate an extra bed for the 4-year-old with an extra charge and we can assist with a cot for the 2-year-old at no charge.
    
    Regards
    Zulfaa

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• Hi, what type of electricity wall plug in your hotel ? Type m ? Also do you provide adapters ?
  
  
  • Saturday, 2 May 2026
  • We use two main types of electric outlets: Type M and Type N

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• do you have interconnecting standard rooms with sea view or family suites for parents and children - 2 children ages 11 and 13yrs
  
  
  • Saturday, 2 May 2026
  • Our interleading room options are only between 2 standard double rooms (Non Sea facing), we can accommodate a Premiere Suite/ Luxury Double room (Sea facing) next to a standard double room or close by to each other depending on Availability.

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• Hi we are 3 adult, I am accompanying my parents who need me in same room I can sleep in sofa but we need to be in one room
  
  
  • Saturday, 2 May 2026
  • Good day
    
    Regrettably all our rooms can only accommodate 2 people.
    
    Trusting you find this in order.
    
    Regards
    
    Porche

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• We have a 12mnth baby that still bed shares. Can we book a normal room (2 adults) and have him share? It seems to triple in price when adding him? TIA
  
  
  • Saturday, 2 May 2026
  • Your 12 month old baby. Yes you can indeed bring your baby with and without any cost as we do offer cots. When making a booking you must just advise that it will be for 2 people and that you have a 12 month old baby.

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• Hi is it possible to book a luxury room for 2 adults and 2 kids the baby can sleep in the bed with us and put a mattress in floor for my son
  
  
  • Saturday, 2 May 2026
  • Thank you for your interest in The Marine Hermanus.
    Kindly be advised that we do not put mattress on the floor, we can however assist you with an extra bed in the room at an additional charge.
    Reservations Team

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• What are charges for small dog
  
  
  • Saturday, 2 May 2026
  • Good day, there is no charge for a small dog, we require that you sign a liability form when checking in at the hotel, in case there is any damages that might occur.
    Thank you

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• Tried to call Got disconnected Trying to book standard room for 2 adults and one small dog next weekend
  
  
  • Saturday, 2 May 2026
  • We do have the availability from 22 - 24 April 2022 in a standard double room on the ground floor with a patio to accommodate your Pet.
    
    should you book, please note on the reservation that you are bringing your pet.
    
    Kind regards,
    
    Ryan
    
    Ryan

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• Hi I am arriving on 10 Sep 2021 and checking out on 12 Sep 2021. I am travelling alone. I need a single or double room with a sea view. What do you recommend at a reasonable price?
  
  
  • Saturday, 2 May 2026
  • Good Day, We can offer a double non Seaview at the nightly rate of R4100 per room per night & luxury Double Seaview at R5,500 per night.

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