What are our guests' most frequent inquiries?

• done reservation via booking and wanted to ask about the nearest car parking location and also if the zone also required my rental car registration
  
  
  • Friday, 2 December 2022
  • Greeting from Galleria Vik Milano,
    We have a parking service on the hotel inluded AREA C Authoristation,
    I remain at your disposal for further information
    Best regards
    
    Omar Hnini
    Experience Concierge

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• Have you taken any precautions for check-in because of the coronavirus?
  
  
  • Monday, 11 May 2020
  • Dear Sir/Madame,
    The hotel is working closely with a team of expert sanitary consultants in order to implement health and sanitary recommendations.

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• Does the Deluxe Junior Suite have a seating area that is separated by a door?
  
  
  • Friday, 31 January 2020
  • Dear Sir/Madame,
    We kindly would like to inform you that our Junior Suite is open space.

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• My parents are booked for 11/2-6. My mom will enjoy the shopping while my dad relaxes in the hotel. Wondering if you can provide a TV upon request?
  
  
  • Saturday, 22 October 2022
  • Good afternoon,
    
    it is possible to put a TV in your room upon request. Once you arrive to the hotel, you can ask my colleagues from Front Office to assist you with it.
    
    Kindest regards,
    Mariia Kucherenko
    Experience concierge

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• Hi, does double room with Galleria view have balcony? in the pictures it’s showing a few stairs and a balcony.
  
  
  • Tuesday, 5 July 2022
  • Dear,
    
    Some Deluxe Gallery rooms have the balcony but that is subjected to availability

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• Hello We are 2 adults and 2 kids (7 & 4) My 7 years old will have an extra bed and my 4 years will sleep with us in the same bed , is that possible ?
  
  
  • Tuesday, 30 August 2022
  • Hello, unfortunately at the moment we are not able to add extra beds in all our rooms. The maximum occupancy of all our rooms is 2 people.
    Thank you very much
    
    Experience Concierge

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• Hi is there parking ?
  
  
  • Tuesday, 9 August 2022
  • Yes, there is Valet parking under 65 euro per night

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• Hello do you have pictures of Felix courtyard room for $654aud for June 25?
  
  
  • Saturday, 27 May 2023
  • Dear,
    
    Greetings from Galleria Vik Milano,
    
    You could visit our private site, and check the pictures of the available room on that period.
    
    Best regards
    

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• For deluxe room can we add one extra bed? One deluxe room for 3 person
  
  
  • Tuesday, 8 November 2022
  • Dear Sir/Madame,
    Our rooms are furnished so guests can enjoy the room comfortably, unfortunately we cannot add an extra bed.
    Best regards
    Omar Hnini
    Experience Concierge
    

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• Hi, do you have a laundry service and how much please?
  
  
  • Tuesday, 30 August 2022
  • Good Morning,
    we do have an externarl laundry service, with different prices for each item. You will find a detailed price list in your room.
    Thank you very much
    
    Experience Concierge

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• Are all the breakfast in the room, also how can I chose the best room view for the breakfast?
  
  
  • Friday, 11 November 2022
  • We kindly inform that it's possible to have breakfast in the room but not on the balcony for security reason.
    From our breakfast room you have an amazing view in the gallery.
    Best regards
    Dario

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• Is there parking in the hotel because we are arriving with a car ?
  
  
  • Tuesday, 9 August 2022
  • Yes, we have Valet parking service 65 euro per night. We can arrange it directly at the hotel.

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• hi, may I know if the partner's room is the Galleria view room or not? thanks regards maggie
  
  
  • Thursday, 8 December 2022
  • Not all, we have it on the courtyard view!

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• Hello, We are 3 adults; can we book one room with extra bed or do you have connecting room? Regards
  
  
  • Tuesday, 29 November 2022
  • Good evening,
    there is no possibility to have an extra bed in or rooms but we do have a connecting ones.
    In your case you need to book 2 rooms.
    
    We remain at your disposal.
    Kindest regards,
    
    Mariia Kucherenko
    Experience Concierge

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• Hello, we are traveling two adults with two kids- 6 and 12 y.o. We would like to book double room with gallery view.Are there interconnected rooms?
  
  
  • Monday, 4 July 2022
  • Dear,
    
    We have some interconnected room but that is subjected to availability and we can't guarantee it

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• Hi, I will arrive to milan in 14/7/2022 , at 11:30 pm. At which date you suggest to book.
  
  
  • Tuesday, 28 June 2022
  • Dear,
    
    You can book any time but in advance is always better.

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• does the grand terrace room have 2 beds ? I have 3 adults in my family ?
  
  
  • Sunday, 26 April 2026
  • the gran terrace room has one kingsize bed. If you need we can add an extra bed inside this room.

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• Does the Gallery view always include a balcony to overlook the Galleria or is it just a window?
  
  
  • Sunday, 26 April 2026
  • Our Gallery view rooms are not totally with the balcony we have some rooms with balcony some rooms only by window.

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• Hi I would like to check with room type has the access to the balcony facing the gallery? I would like to have the room service breakfast there.
  
  
  • Sunday, 26 April 2026
  • Good morning,
    The room category with the balcony facing the gallery is the Deluxe Gallery. Unfortunately not all of the Deluxe Gallery rooms have a balcony, so the reservation of the aforementioned rooms is subject to availability.
    
    Best Regards

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• We wonder if bath and shower available in our room looking into galleria? Grazi
  
  
  • Sunday, 26 April 2026
  • Dear sir,
    
    In courtyard rooms the bath is not faicing the gallery

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• Hi, I am Martina and would be interested in staying from tomorrow, to Sunday - so 2 nights. where could we park the car? Thanks Martina
  
  
  • Sunday, 26 April 2026
  • Dear Mrs. Martina, we have a 24h Valet Parking service available for our guests at the price of 58 € per day. You can then reach our hotel by car and, upon arrival, request the service directly at check-in
    At your Disposal for any further information

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• I have a question about the best room for a family of two adults and two children (15,12), what do you recommend?
  
  
  • Sunday, 26 April 2026
  • Hello, we don't have rooms for four people, you can book 2 deluxe gallery view rooms connecting, or one grand deluxe room connected with grand gallery room

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• Hello Is it possible to book now and pay by the arrival?:) 11-15 of may
  
  
  • Sunday, 26 April 2026
  • Hello greetings from Galleria Vik Milano, Of course you can opay at the arrival in the hotel.
    
    Best Regards,

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• Do you arrange transportation from Bergamo airport???
  
  
  • Sunday, 26 April 2026
  • Hello,
    We arrange pick up service from the Airport and the price is €200 by a Mercedes E.
    Experience Concierge Team

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• Hi, we arrive on 29th of sep at 2:00 shall I book the room for the 29th with guaranteed early check in ?
  
  
  • Sunday, 26 April 2026
  • Unfortunately we can't warranty an early check-in but we will do our best to give your room as earlier as possible. The standard check-in time is 3 pm

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• Hello,I want to stay at your hotel in March with a friend. We prefer a deluxe double room with gallery view. Do you have such room with two beds?
  
  
  • Sunday, 26 April 2026
  • Dear Guest,
    We have possibility for twin rooms with Gallery view, the important thing this need to be specified in advance and is deppending on the Hotel availablity.
    Best regards,
    Experience Concierge Team

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• Hi I am interested in staying at your hotel from the 8th November 2021, and I am looking at the available rooms, can I please ask if I book the double / twin room with gallery view, can I ask which room I will have because I like one of them in particular and I would like to stay in that one.
  
  
  • Sunday, 26 April 2026
  • Dear Sir,
    We can't confirm to you properely a room. Your request will be upon availability. You can give us some preferences and we will do our best to give one of your favourite rooms. At your disposal
    

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• We like to book a room for next week, but i was wondering if the hotel could help us with arranging an antigene test for the return flight?
  
  
  • Sunday, 26 April 2026
  • We have different options for antigen test for you. There is a nurse who comes in the hotel and makes it inside the room or some pharmacies can make it for you. For more infos we kindly ask to contact us directly to info@galleriavikmilano.com.
    
    

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• Hi friends I would like to know the suite room number 307 is available for date 06/5 to 08/05 2 nights
  
  
  • Sunday, 26 April 2026
  • Good Morning and greetings from Galleria VIK Milano.
    
    We actually have the availability for the room 307 on the days from 06/05 to 08/05.
    Would you make a reservation ?

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• Could you send exact directions from Malpensa to the garage? Thank You.
  
  
  • Sunday, 26 April 2026
  • Dear Guest,
    
    Greetings from Galleria Vik Milano.
    
    You can come directly in front the main hotel entrance e and we'll provide to contact the car valet service to park you car in private garage. The price is € 58 per night.
    
    Best Regards
    
    Simone

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• I can not book it here without the payment. What should i do?
  
  
  • Sunday, 26 April 2026
  • So you can choose refundable reservations like this you can make without payment the reservations

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• Hi, is restaurant working for the guests?
  
  
  • Sunday, 26 April 2026
  • Good afternoon,
    I'm delighted to inform you that at the moment our Restaurant is working for all the inhouse guests.
    We remain at your full disposal for any further assistance.
    
    Regards
    The Experience Concierge Team

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• On march 11, I’ll arrive to Milan at 7am. Can I have an early check in ( at 9am)?
  
  
  • Sunday, 26 April 2026
  • Hello, the early check in is only upon availability at the check in time and is not guaranteed.

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• how to cancel reservation
  
  
  • Sunday, 26 April 2026
  • If you would like to cancel a reservation, we kindly ask to check the cancellation policy of it. some reservation has a deadline that you have to respect if you wouldn't like to pay any penalty.

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