What are our guests' most frequent inquiries?

• We are considering making a reservation and wonder if your rooms have showers. Thank you.
  
  
  • Thursday, 18 May 2023
  • Dear future Guest,
    Thank you in advance for your contact and your preference for Valverde Hotel - Member of Relais & Chateaux.
    Following up on your worry, we inform you that all our rooms have a walking shower.
    Kind Regards - Valverde Hotel.

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• Hello is it posible to have two separate beds if we book at your hotel? Thank you
  
  
  • Friday, 19 April 2024
  • Dear Guest, thank you for the preference for Valverde Hotel! Following your request, we inform that only our Deluxe Rooms, our Deluxe Garden Rooms & Junior Suites can have Twin Beds, and are upon availability.
    Best Regards,
    Reception

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• The deluxe rooms with balconies. Which floor are these on please snd are they to the front or rear of the property? Many thanks Lindsay
  
  
  • Friday, 15 July 2022
  • Dear Mrs. Lindsay, Our Deluxe Garden Rooms are distributed in 4 floors, in the new bulding of the Hotel. This category has a nice view to our swimming pool & pateo. The rooms have an area of about 33sqm and the balconies are about 7sqm.

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• Hi, is it allowed to smoke at the balcony or any designated area for smoking?
  
  
  • Thursday, 28 August 2025
  • Dear GUest,
    
    Yes, you can smoke in the outside areas of our hotel.
    

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• Hi…..will the heated outdoor pool be open in June and is it suitable for swimming? Many thanks
  
  
  • Friday, 15 July 2022
  • Dear Sir ou Madam, our swimming pool is only heated during the cold days. Our swimming pools is open 12 hours per day, from 08 am to 08 pm, and it is suitable for swimming.

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• We are visiting mid September and are curious whether the pool will still be open? Thank you.
  
  
  • Monday, 1 August 2022
  • Yes, the outdoor pool is heaten and it is open the whole year.

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• How far from elegant shopping? How far from beach?
  
  
  • Monday, 6 April 2026
  • Dear Guest,
    Valverde Hotel is located in Avenida da Liberdade, the biggest and most famous avenue for shopping in Lisbon. Concerning the beach, the best ones are just 20 minutes away driving from the hotel.
    Best regards,
    Diogo Valverde Afonso

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• Hi do you have twin rooms? Thank you
  
  
  • Monday, 6 April 2026
  • Dear guest,
    We have twin rooms in some ouf our Deluxe Garden and Junior Suites.
    Kind regards

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• do you offer 24 hour check-in?
  
  
  • Monday, 6 April 2026
  • Yes, our reception is 24hs.

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• Has the new larger pool been completed?
  
  
  • Monday, 6 April 2026
  • Dear Guest,
    Yes, the larger pool has been completed ever since we reopened on the 8th of June.
    It's a beautiful and relaxing new place for people to enjoy come calm and comfort, under the sun, or shade.
    Kind regards,
    Pedro

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• Is it possible to have 2x large beds in room
  
  
  • Monday, 6 April 2026
  • Dear Sir ou Madam,
    In Valverde Hotel, our rooms only have 01 bed in each. We have King Size beds in our Suites and Queen Size beds on the rest of the categories. If you want Twins Beds: our Junior Suites & Deluxe Garden Rooms are a good option.

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• Hi, do you have a heated pool or indoor pool?
  
  
  • Monday, 6 April 2026
  • We have an outdoor heated pool

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• King size bed available?
  
  
  • Monday, 6 April 2026
  • King Size beds available in the Junior Suites and Suites

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• Does it have a swimming pool?
  
  
  • Monday, 6 April 2026
  • Dear guest,
    Currentyl, as we are undergoing our expansion project, we do have a pool, but its not meant for swimming. Its more like a reflection pool, you can go inside and have a drink but its size is not suited to swim.
    By the end of the summer we expect to have our expansion concluded meaning that we will have a second and proper pool available in the new area.
    Please let us know should you have any other questions.
    Kind regards,
    Pedro Lourenço

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• we are cruising with Ocean Cruise Lines in October. Flying in one day early. How far is the hotel from where the cruise leaves from? What would be the best way to get to the cruise port from your lopcation. Thank you, Anthony Delcotto
  
  
  • Monday, 6 April 2026
  • Dear Sir/Madam,
    Regarding your query, we are glad to inform you that our Hotel stays 10 minutes away from the cruise port (by car). Our recommendation to our guests, usually, is to book a transfer service so the driver can help with luggage
    Reception

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• Hi there. We are looking to stay but are wondering if you have rooms with twin beds as we are friends travelling together not a couple. Thanks.
  
  
  • Monday, 6 April 2026
  • Dear future guest,
    Our Junior Suites & Deluxe Garden can be made as Twin Rooms & can accommodate 02 single beds.
    If you book with us, we kindly recommend you on warning us previously that you wish twin beds.
    Kind Regards, Reservations Department.

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• I was about to book here but something popped up the said 'mini-room' for the price of $522 for two nights, what does that mean?
  
  
  • Monday, 6 April 2026
  • Dear guest,
    We do not know what you are refereing to.
    522€ for two nights means its 260€ per night. Our mini room (smallest category) is 260€ per night so the pop up you got is correct. We dont know what the pop up was, but the information is correct

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