Facilities & Features Van Oys Maastricht Retreat, a Leading Hotel of the World

• General:
• Air conditioning,
• Designated smoking area,
• Elevator,
• Facilities for disabled guests,
• Family rooms,
• Heating,
• Hypoallergenic,
• Hypoallergenic room available,
• Non-smoking rooms,
• Packed lunches,
• Pet basket,
• Pet bowls,
• Room service,
• Shared lounge/TV area,
• Shuttle service,
• Smoke-free property,
• Soundproof,
• Soundproof rooms,
• Wake-up service/Alarm clock

• Activities:
• Bicycle rental,
• Bike tours,
• Cooking class,
• Cycling,
• Hiking,
• Kids' club,
• Live music/Performance,
• Playground,
• Themed dinners,
• Tour or class about local culture,
• Walking tours

• Room Amenities:
• Clothes rack,
• Socket near the bed

• Bathroom:
• Bathrobe,
• Bathtub or shower,
• Free toiletries,
• Hairdryer,
• Private bathroom,
• Shower,
• Toilet,
• Toilet paper

• Media & Technology:
• Cable channels,
• Flat-screen TV,
• Streaming service (like Netflix),
• Telephone

• Food & Drink:
• Bar,
• Breakfast in the room,
• Coffee house on site,
• Fruit,
• Kids' meals,
• Restaurant,
• Special diet meals (on request),
• Tea/Coffee maker,
• Wine/Champagne

• Internet:
• Internet

• Kitchen:
• Coffee machine,
• Electric kettle

• Outdoors:
• Garden,
• Outdoor furniture,
• Sun deck,
• Terrace

• Living Area:
• Sitting area

• Parking:
• Parking

• Bedroom:
• Linens,
• Wardrobe or closet

• Accessibility:
• Bathroom emergency cord,
• Lowered sink,
• Raised toilet,
• Toilet with grab rails,
• Upper floors accessible by elevator,
• Visual aids (Braille),
• Visual aids (tactile signs),
• Wheelchair accessible

• Pool and wellness:
• Back massage,
• Couples' massage,
• Fitness,
• Foot massage,
• Full-body massage,
• Hand massage,
• Head massage,
• Locker rooms,
• Massage,
• Massage chair,
• Neck massage,
• Sauna,
• Spa,
• Spa facilities,
• Spa lounge/Relaxation area,
• Yoga classes

• Transport:
• Public transit tickets

• Reception services:
• 24-hour front desk,
• Baggage storage,
• Concierge,
• Express check-in/out,
• Invoice provided,
• Private check-in/out,
• Tour desk

• Entertainment and family services:
• Babysitting/Child services,
• Indoor play area,
• Outdoor play equipment for kids

• Cleaning services:
• Daily housekeeping,
• Dry cleaning,
• Ironing service,
• Laundry

• Business facilities:
• Fax/Photocopying,
• Meeting/Banquet facilities

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Key card access,
• Safe,
• Security alarm,
• Smoke alarms

• Safety features:
• Access to healthcare professionals,
• First aid kits available,
• Process in place to check health of guests,
• Staff follow all safety protocols as directed by local authorities

• Physical distancing:
• Cashless payment available,
• Mobile app for room service,
• Single-room AC for guest accommodation

• Cleanliness & disinfecting:
• Guest accommodation disinfected between stays,
• Guest accommodation sealed after cleaning,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Property cleaned by professional cleaning companies,
• Use of cleaning chemicals that are effective against coronavirus

• Food & drink safety:
• All plates, cutlery, glasses, and other tableware sanitized,
• Delivered food covered securely,
• Food can be delivered to guest accommodation