What are our guests' most frequent inquiries?

• are there other beach restaurants or shops in walking distance or is it taxi only and if so how far in a taxi?
  
  
  • Wednesday, 26 April 2023
  • There are many restaurants near hotel that you can walk. The shopping mall or street market is located approximately 15-30 minutes away from the resort.

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• Can a pickup for me and my wife be arranged from the Bangkok Airport to your hotel? if yes, what will be the charges ?
  
  
  • Thursday, 20 October 2022
  • Napasai has the private airport transfer service available to service, it costs THB 1,400 net/way per car. Please feel free to contact our reservation to assist

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• Do you offer or provide halal food in your restaurants?
  
  
  • Wednesday, 5 April 2023
  • Yes, we do. We use halal products to cook.

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• hello do you have yoga classes at the hotel ? many thanks
  
  
  • Monday, 19 June 2023
  • Yes, we do have private yoga class at the hotel and also yoga activity every Monday, Wednesday, and Friday.

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• Is there access to the breath from the ocean front residence?
  
  
  • Saturday, 23 July 2022
  • Dear sir/madam
    
    "Sawasdee Ka" Greetings from Napasai, A Belmond Koh Samui-Thailand
    
    The beach is right on the property, you just need to walk a few meters from your room!

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• Does the oceanfront villa have a pool? Is there direct access to the beach from villa?
  
  
  • Sunday, 4 September 2022
  • Dear Guest,
    
    Thank you for your inquiry.
    
    Oceanfront Villa doesn't have pool. One Bedroom Beachfront Villa, you can walk direct to the beach.
    
    Kind regards,
    PHATTHANAPHONG / RESERVATION OFFICER

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• How far to walk to the beach from the Oveanfront Villa
  
  
  • Monday, 18 March 2024
  • Oceanfront Villas are located at the 1st row of all villas and face to the sea.
    From the villa to the beach centre is around 2 minutes only

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• Beachfront villa can fit 4 person?
  
  
  • Wednesday, 31 August 2022
  • Dear Our valued guests,
    
    If you are considering about the family room which is able to accommodate for 4 people, there is One Bedroom Garden Villa, One Bedroom Beachfront Villa and Two Bedroom Oceanfront Pool Residence available.

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• Is the two bedroom villa are master bedrooms like each bedroom has their own full bathroom?
  
  
  • Wednesday, 26 March 2025
  • Yes, each bedroom is in the Two Bedroom Oceanfront Pool Residence it has bathroom en-suite.

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• Hi, seeking for 2 rooms, one room should be accessible for wheel chair, also access to dinning room and beach
  
  
  • Wednesday, 29 May 2024
  • We do not have wheel chair accessible room. However, the most convivence room with less steps (3-4 steps to entrance to the room) is called One Bedroom Villa (92 sqm2) in the Garden & Beachfront.

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• Good day, we will be staying at Silavadee and then plan to stay a few days at your resort is there transport available to collect us from Silavadee
  
  
  • Wednesday, 24 August 2022
  • Yes, we are pleased to arrange the private transfer service from Silavadee to Napasai costs THB 1,000 net/way per car. It will take approximately 30-40 minutes from there to Napasai.
    Please let us know
    

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• can you add a crib to the sea view villas?
  
  
  • Friday, 23 February 2024
  • Yes, we can add a baby cot (0-2 year-old) in the Sea View Villa
    

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• Can non guest pay to use your tennis court ? Thank you .
  
  
  • Tuesday, 19 July 2022
  • Dear Valued Customer, unfortunately our tennis course is available in house guests only.

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• B"H Can you provide Kosher food?
  
  
  • Thursday, 16 October 2025
  • Dear Valued guest,
    
    We do not have the Kosher cooking process available in the resort.
    However, you are allowed to order from outside if needed.
    
    Kind regards,
    
    Ohm-Piyapong
    Napasai Samui team

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• Hello, Can we book a beachfront villa for two adults and two babies under two?
  
  
  • Monday, 20 January 2025
  • Yes, One Bedroom Beachfront Villa is able to accommodate for up to 4 people.
    The villa is a master bedroom has a king-sized bed plus the separate living room has two convertible sofa beds.
    
    Kind regards,
    
    Ohm-Piyapong
    Napasai team

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• Do you have tennis courts?
  
  
  • Friday, 3 May 2024
  • Yes, we do have two tennis courts in the hotel.

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• Hello Do you have connecting rooms/villas?
  
  
  • Friday, 2 February 2024
  • Napasai provides only stand-alone villas as private and individual.
    

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• Hello, what is the schedule for the Yoga classes
  
  
  • Monday, 25 December 2023
  • The complimentary yoga class operates in the morning at 8:00 hrs.

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• Hello, Could you please clarify how good the weather is in July 2024? Is it possible to have beach holidays and swim? Or is it raining in July?
  
  
  • Friday, 5 July 2024
  • July is not the rainy season in the East Sea-Coast of Thailand including Koh Samui. The weather is nice that is not too hot as in the summer time. But the sky may be cloudy. At the beach is swimmable.

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• Hello. Do you have WIFI? Does it work very well ? And the second question: we want rent a yacht , is it available? How much does it cost ?
  
  
  • Wednesday, 16 August 2023
  • Thank you for your inquiry. Please see the following answers to your queries.
    
    1. We have the hi-speed internet available around the resort and it is workable - this is free
    2. The private yacht, please contact Napasai directly.

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• Do you have any 3 bedroom accommodations? Perhaps interconnected villas or suites? We have a family of 6 - 2 adults and 4 children
  
  
  • Friday, 17 January 2025
  • Yes, we have 1 x Three Bedroom Oceanfront Pool Residence for 6 people stay, please send your inquiry to reservations.nap at belmond dot com then we can send the rate quotation as per your requesting period of stay.
    
    Kind regards,
    Ohm-Piyapong
    

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• Hello, have 60% 40% ?
  
  
  • Monday, 8 February 2021
  • Yes, we do have the Travel Together program. Please contact Napasai directly for booking this program.

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• Is the hotel guest friendly? Is there any additional charges for having joiner.
  
  
  • Tuesday, 30 April 2024
  • Napasai is the family, honeymoon couple, love couple friendly resort. We consider the room capacity of each room type to stay. Sea View Villa & Oceanfront Villa are allowed for 2 people stay per villa. Any joiners if share room with you is fine.

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• Hi, how comfortable is the sleeping Sofa? Any Infos about that possible?
  
  
  • Tuesday, 7 May 2024
  • The accommodation which has the convertible sofa beds are only;
    1. One Bedroom Garden Villa
    2. One Bedroom Beachfront Villa
    And it is more comfortable to sleep on, its sized 3x6 foot each

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• Do you offer diving activities? I am already a PADI certified diver. Also i am pretty flexible and i would like to come for 2 weeks between January and March. I prefer a period with less tourists. What do you recommend? Thanks a lot
  
  
  • Tuesday, 29 November 2022
  • Currently we work with Discovery Dive and 100 Degrees East and if you would like to avoid the peak season, then March is better.

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• Hi, the 2 bedroom Villa looks like it is not on the Sandy part of the beach from the photos. Can you access the beach /sea from the 2 bed villa?
  
  
  • Thursday, 12 October 2023
  • Two Bedroom Oceanfront Pool Residence is located on hill side with multiple stairs. You can access to the sea in front of the villa and if you would like to access to hotel main beach, we do have buggy service to take you there.

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• Hi …are you located on a beach and do you have restaurants
  
  
  • Monday, 18 December 2023
  • Yes, Napasai located at the private beach of the Northern part of the island and we have two restaurants on site, there is
    - Lai Thai restaurant (Whole day dining)
    - Beach restaurant (Lunch & Dinner)

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• Is there a separate shower inside/outside the villas ?
  
  
  • Wednesday, 24 May 2023
  • Yes, we do
    If you would like to have an accommodation which has separate inside and outside villa, there is
    - One Bedroom Garden Villa
    - One Bedroom Beachfront Villa
    - Two, Three, Four Bedroom Oceanfront Pool Residence

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• Hi, is there a kids club/playroom?
  
  
  • Tuesday, 28 November 2023
  • No, the hotel do not have a kid club but we do have kid activities called "My first job" held everyday.

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• Please explain half board? Breakfast plus set dinner daily?
  
  
  • Tuesday, 7 May 2024
  • Half Board is including breakfast and 3 courses meal (food only) for lunch OR dinner which can order from the a la carte menu at any restaurants.

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• Do you offer scooter rental?
  
  
  • Wednesday, 5 April 2023
  • We do not have the scooter rental in the resort. But we can call the outside shop to service you and the payment pay directly to them.

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• Hello! If we bring our baby can you provide a cot?
  
  
  • Wednesday, 4 October 2023
  • Yes, we can provide a baby cot is in the room is free of charge.

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• how far are you from airport and how do you get there
  
  
  • Monday, 18 March 2024
  • Napasai is away from the Samui International Airport around 14.5 km or around 25-30 minutes by drive.
    How to get to Napasai: We have the private transfer service costs THB 1,700 net/way per car (2 people) or at Samui airport has the taxi counter too.

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• I am looking at the One bedroom oceanfront pool residence and it seems like the 1 bedroom villa is accessible by stairs on the above unit. But it says it has private pool and balcony not shared by other guests. Can you confirm? The pictures here make it seem like it might not be private.
  
  
  • Thursday, 1 January 2026
  • It is the mutil-level with staircases, the bedroom and the living room are separated under the different buildings and connected by the outdoor corridors. A private pool is downstairs near the sea. You will own the whole area, no one shared with you

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• Good morning from Switzerland My question is: Can we rent bikes in the hotel? Thank you for the answer! Kind regards Silke
  
  
  • Monday, 13 May 2024
  • We do not have the motorbike rental counter here at the resort due to the safety & security reason that is beyond our property responsibility. However, there is more available shop at the main road to serve you.

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• Hi, are the beachfront villas actually on the beach?
  
  
  • Monday, 8 June 2026
  • Room type "One Bedroom Beachfront Villas" located on the beach.

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• Hi Do you cater for halal diet
  
  
  • Monday, 8 June 2026
  • Dear value customer, we do provide halal diet at our resort.

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• Is your resort for adult only? Thanks, meir.
  
  
  • Monday, 8 June 2026
  • No, Belmond Napasai is also a family friendly resort so children are also welcome.

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• Is your private beach next to the property or do I need to use a means of transportation to go there?
  
  
  • Monday, 8 June 2026
  • The beach is right on the property, you just need to walk a few meters from your room, except if you book our beautiful beach front villa!

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• When is the best time to visit your property for the perfect beach holiday?
  
  
  • Monday, 8 June 2026
  • Dear Sir, dear Madam,
    
    I would say that the most sunny time of the year is usually from mid-January until May, kindly note that with all the climate changes, it is nowadays very hard to recommend a particular period. This year, we have had beautiful weather most of the time.
    Warm and sunny greetings,
    
    Chloe Jacot-Descombes
    Guest Relations

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• Hi, are there markets, shops and restaurants nearby? Would I need a car or can I just walk? Thanks Manuela
  
  
  • Monday, 8 June 2026
  • Dear Khun Manuela,
    
    Our hotel located in a quiet area, walking distance to the local restaurant around 10 -15 minutes. If you wish to go to the shops or markets recommend to book a taxi at the reception, the taxi cost start from THB 250 per car.
    

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• Do you have any Christmas celebration dinner?
  
  
  • Monday, 8 June 2026
  • Yes, we have a Christmas Eve set dinner with live Saxophone.

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• Will you be eligible for Phuket Sandbox next month onwards? we need 6-8 rooms (2, 3 or 4 bedroom villas) depending upon offer for 16-21 July
  
  
  • Monday, 8 June 2026
  • Honestly, Samui does not combine with Phuket Sandbox. But Samui always welcome all tourists who already vaccinated 2 doses anti-covid-19 or Swab test with a negative result in 72 hours before entering Samui, so please advise how many guests.

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• It says children of any age are welcome but also that no cots are available? What is the provision for infants to sleep? Would we need to bring our own cot and oh for a child’s bedroom?
  
  
  • Monday, 8 June 2026
  • The resort will set one baby cot in the parent's bedroom which is free of charge.

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• What’s the difference between sea view and ocean front villa?
  
  
  • Monday, 8 June 2026
  • It is only the location is a difference. Oceanfront Villa is more closer to the sea.

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• We are a group of 13 Indian nationals residing in UAE and will travel from Dubai. PLEASE provide travel, visa and other covid19 related information along with your best offer across 6 rooms or 3-4 Villas depending upon Bedrooms and sizes for 16-24 July (8 nights). Thank you.
  
  
  • Monday, 8 June 2026
  • Thank you for your reply. We do not provide any travel visa, so please contact the embassy yourselves.
    All travelers must quarantine for 14 days in a government-approved an ASQ facility. Please give me your email for room quotation.

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