What are our guests' most frequent inquiries?

• Do you have any rooms with balcony?
  
  
  • Thursday, 2 January 2020
  • we have some rooms with balcony
    Best regards

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• We (3 person ) arrived by air AZ 1771 at 11:30 pm on Dec 28 , 2019 . Can we order a car to pick us up from the airport ? And how much ?
  
  
  • Sunday, 15 December 2019
  • Dear Sir
    
    we can arrange a private car at the fixed rate of € 50.00 (max 3 luggages) to pay directly to the driver
    waiting for your confirmation for the service reservation
    kind regards
    Veronica
    front office
    
    

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• What is the nearest stop to your hotel for the airport bus? Thank you
  
  
  • Saturday, 3 October 2020
  • centrale station

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• parking availability?
  
  
  • Monday, 25 November 2019
  • We have an internal garage to be booked upon availability. The cost is € 18.00 per night.
    Best regards

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• Is there an elevator to the upper floors?
  
  
  • Monday, 17 February 2020
  • Good morning
    we have three elevators
    Best regards
    Angelo Pitarresi, operations manager

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• what is the latest time we can check in? cause our flight arrives in catania at 21:10pm then we have to get car and drive towards u. so would arrive about midnight
  
  
  • Friday, 29 November 2019
  • Good afternoon,
    our reception is it open 24 hours
    We stay at your full disposal
    Best regards
    Angelo Pitarresi, operations manager

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• Hello, do the suites have a separate bedroom from the rest of the room?
  
  
  • Sunday, 19 May 2024
  • Dear guest,
    Yes the Studio Suites have 2 separate areas, the sleeping area and a living one.
    
    Kind regards,
    The Reception Team

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• Do you have parking space?
  
  
  • Friday, 23 February 2024
  • Yes, we have it

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• GoodMorning. can you explain the difference between a standard room and superior? many thanks
  
  
  • Tuesday, 13 June 2023
  • Good morning the difference between the two types is the furniture and the bathrooms. Furthermore, in the standard rooms there are marble floors while in the superior rooms there is parquet Kind regards Angelo Pitarresi, operations manager

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• Can I check in about 1.00am and what is the transfer cost to be picked up from the airport for 2 people With luggage
  
  
  • Tuesday, 2 May 2023
  • Good morning
    check in before 14:00 is possible subject to availability
    We can arrange a private transfer for 2 people with luggage fro Palermo airport the cost is € 55,00 (supplement from 22 to 6)
    Kind regards
    Angelo Pitarresi, operations manager

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• We are flying 6:40 am, do you have an airport shuttle to take us to the airport that is included
  
  
  • Monday, 8 August 2022
  • no transfer included we can organize it at the arte of € 50.00 for 2 people with 3 luggages

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• Will you have parking available at the hotel July 6-8? :)
  
  
  • Saturday, 20 June 2020
  • To the moment we have availability at a daily rate of Euro 18,00 per car
    Please note that maximum high of entrance of parking is 2 meters

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• what type of spa facilities do you have? do you offer massages? is parking free at the hotel? thank you
  
  
  • Saturday, 7 January 2023
  • Dear Sir/Madam
    
    Our Hotel have no Spa and we have no massages, we have a sauna
    
    Our internal parking place is to book - till expiration of our availability - and have a
    daily rate of Euro 18,00

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• Hello. I have a car. Do you offer parking for no charge?
  
  
  • Wednesday, 6 September 2023
  • our parking it has an extra rate of euro 18 per night
    reservation is needed
    regards
    Veronica

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• Hello ) we have arrived so late to airport , 12:30am could we check in in your hotel ?
  
  
  • Tuesday, 18 July 2023
  • dear madame
    
    you can do check in ar anytime
    regards

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• Hi, do you provide an iron and ironing board in the room thanks
  
  
  • Sunday, 21 May 2023
  • good evening
    
    no but we have a room with iron and iron board where you can iron your clothes
    regards
    Veronica

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• Can we have room service breakfast?
  
  
  • Thursday, 12 December 2024
  • Dear Guest, You can order it in the room during the breakfast hours.
    Kind regards,
    The reception

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• Can you do twin beds in Junior Suite?
  
  
  • Tuesday, 31 December 2019
  • Yes, sure!
    We are at your full disposal
    Best regards

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• hello, do you have a heated swimming pool?
  
  
  • Wednesday, 1 February 2023
  • Dear Sir/Madam
    
    We are sorry, bur we haven't a swimmging pool
    
    Best regards
    Rosario Messina

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• We have a van. will the van fit? Is there parking close by
  
  
  • Sunday, 1 December 2024
  • Our garage has a maximum height of 2 meters.
    But there is a garage nearby.
    Our staff will be available upon your arrival to give you directions.
    Best regards
    GR

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• Do all your rooms have a fridge?
  
  
  • Thursday, 15 August 2024
  • Of course yes

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• Hello, do you parking available for guests? From Nov. 25 to Nov 27? thank you
  
  
  • Saturday, 1 November 2025
  • Dear Guest, yes we do have a parking available, we need to ask you to send us a message by your reservation in case you wish to book. The parking has a price of 18€ per night.
    Kind regards,
    The reception

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• what hours is breakfast served
  
  
  • Wednesday, 17 May 2023
  • Good morning,
    we serve breakfast from Monday to Friday from 7 to 10:30, on Saturdays, Sundays and public holidays from 7 to 11
    Kind regards

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• hello there. Can you add an extra bed to this room for a 13-year-old child?
  
  
  • Friday, 7 April 2023
  • Dear Sir/Madam
    
    We thank you for contacting our Hotel
    
    Referring your kind question we inform you that is it possible add
    a third bed just in some of our double Superior room ( Superior double room with 03rd bed)

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• I plan to arrive at your hotel on May 29 for 4 nights. Do you have a parking at the hotel and can I reserve one and what is the current daily rate ?
  
  
  • Friday, 5 April 2024
  • Good morning
    we have a garage inside the hotel, the cost is €18.00 per day.
    After booking the room you can ask us to reserve the parking space.
    Best regards
    Margherita

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• Hi, I am your guest at the moment. I asked you for good wifi, and you promised me. My wifi is better on the street with the public wifi. Please react.
  
  
  • Sunday, 25 September 2022
  • I probably answered you. I would like to know your name. as I told you we can provide you with a meeting room in the hall where there is an excellent wifi connection. ask at the reception. I remain at your disposal
    Angelo Pitarresi operations manager

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• Hi do you have iron or steamer in the room?
  
  
  • Thursday, 20 February 2025
  • Dear Sirs,
    
    We inform you that we have a common room with an iron, a table for ironing, cordially
    
    Giampiero C.

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• Is it possible to go by car to the hotel with the Palermo ZTL? Is it possible to Park in the hotel or in the area? Thanks in advance
  
  
  • Sunday, 11 February 2024
  • Yes, it is possible to reach us by car.
    Our guests can access the restricted traffic zone and park in our internal garage (the cost is Euro 18.00 per day).
    Best regards
    GR

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• Could you please tell which rooms have balconies please?
  
  
  • Thursday, 6 March 2025
  • Not all rooms have a balcony.
    Some standard double rooms have a balcony.
    Some superior double rooms have a terrace in the internal courtyard.
    It is subject to availability and must be requested at the time of booking.

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• Dear Sirs, I plan to come on 29.9. and leave on 4.10.2025. Can I park there? Best regards, Damir Vandelic
  
  
  • Friday, 26 September 2025
  • We can confirm a parking space at the daily cost of Euro 18.00. Reservations are required.
    Kind regards.
    GR

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• hi can we stay with our certified Service Dog
  
  
  • Tuesday, 16 September 2025
  • Yes, of course, as long as it doesn't disturb other guests.
    Kind regards.
    GR

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• Do any of your rooms have bathtubs? If so which ones? Thank you.
  
  
  • Sunday, 29 September 2024
  • Dear Customer,
    
    We inform you that we have rooms with bathtubs both standard and superior that we assign according to request and availability

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• Does the hotel provide a washing machine?
  
  
  • Thursday, 20 June 2024
  • The hotel relies on an external company to wash clothes.
    The laundry is closed on Sunday.

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• Hi do you have parking available?
  
  
  • Thursday, 11 July 2024
  • Dear Guest,
    The cost of our hotel garage is Euro 18.00 per night (to be booked according to availability).
    We have a limited space available.
    
    Kind regards,
    The reception team

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• transport from palermo aerport?
  
  
  • Monday, 30 January 2023
  • We can arrange the transfer to and from the airport at a cost of €50.00 (€60.00 night service) each way to be paid directly to the driver who will be waiting at Arrivals
    To confirm the service we need your flight details

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• How far is the hotel from the bus station and can you walk to the hotel? Do the junior suites have a balcony ?
  
  
  • Sunday, 9 November 2025
  • Dear Guest, the closest train station is the Central Station, it is a 15 minutes walk from there.
    No,Junior Suites, do not have balconies, if you would like to guarantee to have a room with a balcony, you can select the Family room with a terrace

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• Do you have Psrking for car?
  
  
  • Wednesday, 30 August 2023
  • Dear Customers,
    we inform you that we have a parking (only 9 places available) at a cost of € 18.00 per day, cordially
    Giampiero C.

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• Can I park there? Hello we are looking to reserve a room Nov 15th to Nov 17th but we need to secure a parking for our car can you please help us ??? Looking forward to your reply Merci thank you
  
  
  • Friday, 26 September 2025
  • We can confirm a parking space for €18.00 per day. Reservations are required.
    Kind regards
    GR

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• Is your gym currently open for the hotel guests?
  
  
  • Wednesday, 30 September 2020
  • Yes Guest,
    but to use it You need a reservation that You can make at the reception
    Best regards
    Matteo Bottalico - Reservations Dept.

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• Do any of your junior suites have balconies? Thank you
  
  
  • Monday, 3 March 2025
  • Gentili signori,
    
    vi informiamo che le junior suite non hanno balcone, cordialmente
    
    Giampiero C.
    

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• Hello, which rooms have a walk-in shower? Best regards
  
  
  • Wednesday, 29 May 2024
  • the superior rooms

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• Hi is the parking free
  
  
  • Tuesday, 14 July 2020
  • Sorry but the parking have an extra cost of 18,00 € for car or 10,00 € for moto per night

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• What is the layout of the Diplomatic Suite that has the 2 queen beds and the twin bed? Are there separate bedroom areas? Is the twin a sofa bed that pulls out? Are the 2 queen beds in the same room? Thank you.
  
  
  • Saturday, 29 June 2024
  • The Diplomatic Suite, 56 m² can accommodate up to 4 people, has a living area with a sofa that can become a second bedroom. The sleeping area with double bed, walk-in closet and a bathroom, (shower and bathroom in separate rooms).

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• will the bar and restaurant be open in the month of February as some of the feedback said it was not open thanks
  
  
  • Tuesday, 24 January 2023
  • The Bar is open from Monday to Saturday from 17:00 to 23:30
    The Restaurant is open from Monday to Saturday from 19:00 to 22:00

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• Hi. Are you able to help with obtaining COVID testing and results prior to returning to the USA? This would be over a weekend. Thank you
  
  
  • Saturday, 11 April 2026
  • Hello,
    we can suggest a pharmacy that does the tests with results in a short time or if You want with an extra cost we can bring a doctor to the hotel
    Waiting Yours, best regards
    Matteo Bottalico - Reservations Dept.

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• Can I park there? What is the rate per day?
  
  
  • Saturday, 11 April 2026
  • Yes, it is possible to park at the hotel, subject to reservation and availability of parking space, at a cost of €18.00 per night.

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• Hello, is the breakfast at a fixed price or a la carte?
  
  
  • Saturday, 11 April 2026
  • Dear Sir/Madam
    
    We thank you for contacting
    
    We inform you that our breakfast ( if not included)
    have a supplement of Euros 10,00 per person and per day
    
    We stay at your full disposal for any information you need
    
    Best regards
    

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• How far is the shuttle bus to the airport from your hotel and how often does it run thank you
  
  
  • Saturday, 11 April 2026
  • Dear Sir/Madam
    
    Shuttle bus of " Prestia & Comande' " start from Palermo Airport every 30 minutes ( outside arrival area), from
    04:00 am to 00:30.
    
    
    
    We stay at your full disposal for any information you need
    
    Best regards
    Rosario Messina
    

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• Hi how many bathrooms?
  
  
  • Saturday, 11 April 2026
  • Can you be more specific in your request? We don't understand?
    

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• Dear all We need 5 double rooms for 10 people From 14.05 to 16.05 2025 Arben
  
  
  • Saturday, 11 April 2026
  • the richest data is now passed, cordial greetings

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• What are the check-in and check-out times? Could you please advise if a late check-in at around 01:00 (1am Monday morning 25/8/25) is possible for a 7 night booking from 24/8/25 departing 31/8/25 for triple room? Also is the ?10 charge for breakfast for each person or for the triple room booking?
  
  
  • Saturday, 11 April 2026
  • Check in is from 14:00 and check out is 12:00.
    Yes of course, it is possible to check in late arriving at 01:00 the following day. Our staff are available 24 hours a day.
    The cost of breakfast is 13.00 euros per person per day.
    Kind regards.
    GR

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• Hi what is the parking policy? Looking at visiting July 3-5, 2025
  
  
  • Saturday, 11 April 2026
  • Dear Guest, our parking is available upon booking.
    We do recommend to book it as soon as possibl once made a reservation in the hotel.
    The price of the parking is of €18 per night.
    Kind regards,
    The reception team
    

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• Where can we park the car? How much per day?
  
  
  • Saturday, 11 April 2026
  • The hotel has a car park that can be reached from Piazza Indipendenza through Porta Nuova, so you do not need to indicate the hotel's address on your GPS, which costs €18.00 per night.

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