What are our guests' most frequent inquiries?

• Does the price include dogs ?
  
  
  • Saturday, 16 December 2023
  • The price doesn't include dog fee
    we charge £ 30 per dog per night

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• Is there a local bus that takes you into town?
  
  
  • Monday, 15 April 2024
  • yes there is a local bus from the hotel to Cheltenham

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• Do you have tea and coffee available in the room? Also, irons and ironing boards in rooms?
  
  
  • Friday, 17 March 2023
  • Yes we have tea and coffee making facilities and also ironing boards and irons in every room.

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• hi, are there any extra charges for a well behaved beagle to stay? it’s her birthday treat ????
  
  
  • Saturday, 18 March 2023
  • There is a £30 dog supplement fee added per dog per night of the stay that will need to be paid on departure.

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• Hi is use of the spa included in the stay?
  
  
  • Friday, 17 March 2023
  • Yes from 3pm day of check in till 1am day of check out.

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• Is the gym in your hotel?
  
  
  • Friday, 17 March 2023
  • We have a 24 hour gym at the hotel.

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• Hi, Do all Luxury double rooms have a freestanding tub? Thank you.
  
  
  • Friday, 17 March 2023
  • Yes most do.

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• Manicures & pedicures foot massages available all seasons…?
  
  
  • Friday, 17 March 2023
  • Yes they are.

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• can you use the pool ect after you check out?
  
  
  • Saturday, 16 December 2023
  • Yes you can use the pool after check out

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• Do you have junior suites? Do you have two toilets? Or two bathrooms?
  
  
  • Friday, 17 March 2023
  • Only our Open Plan Suites have 2 toilets and 1 large bathroom.

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• How to reach your hotel from London? What is the nearest train station?
  
  
  • Friday, 17 March 2023
  • There is a direct train from London Paddington to Cheltenham Spa, which is a 15 minute drive from the hotel.

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• Hi - do the junior suites allow dogs? Thanks
  
  
  • Monday, 7 April 2025
  • Hello,
    Thank you for your enquiry. We have 1 dog friendly Junior Suite.
    Regards
    Kay Smith
    (Reservations Team)

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• Does the hotel have any charging facilities for an electric vehicle?
  
  
  • Friday, 17 March 2023
  • Yes we have 2-4 charging points for all electric cars.

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• Hi, we have a 10 year old daughter.. do you have any rooms available for Saturday 16th-18th April that you could fit a single bed in please? Thanks
  
  
  • Friday, 17 March 2023
  • Our Junior Suites are the best option.

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• Hi, do you have any rooms that are kept pet- free please, as I have allergies?
  
  
  • Wednesday, 31 January 2024
  • All our rooms in the main house a pet-free
    Best Wishes
    Marco

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• I love your property. As we travel in group with 2 elderlies, we want to avoid stairs and bathtub. What room type I should book? Thank you so much.
  
  
  • Wednesday, 8 May 2024
  • Thank you we would love to welcome you to our hotel! Guaranteed ground floor rooms are garden luxury, garden classic, pool deluxe. The pool deluxe and garden luxury also would have a guaranteed separate shower and a roll top bath.

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• Hi. Can your rooms accomodate a 9 yr old travelling with us ?
  
  
  • Wednesday, 4 December 2024
  • Hello,
    
    yes Junior Suite and Manor suite only
    
    Best Regards
    Marco

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• Do you take dogs?
  
  
  • Friday, 17 March 2023
  • Yes we have Garden rooms available

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• Hi there, we are traveling with 2 kids (9 and 12 years) - do you have any room that can accommodate us all, we don tmind one large king bed with a single bed? thanks so much
  
  
  • Friday, 17 March 2023
  • Our Open Plan Suites, and Junior Suites are perfect. We can add a sofa bed for them to share, or 1 sofa bed and a pull out bed.

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• Hi! Do you have cots available?
  
  
  • Monday, 16 October 2023
  • I am pleased to confirm that we do have a number of cots available which are free of charge. Please pre book the cots as they are limited in number

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• What does half board include for dinner?
  
  
  • Friday, 17 March 2023
  • You will have £50pp to spend towards food items.

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• What does half board include
  
  
  • Friday, 17 March 2023
  • £50pp to spend on food items.

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• What does full board include?
  
  
  • Thursday, 29 February 2024
  • this will include Dinner, Bed and Breakfast, and the use of the spa facilities during your stay

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• We are vegetarian.We don’t eat egg or fish but do take dairy food.Do you cater for this category?
  
  
  • Friday, 17 March 2023
  • Yes we do. Please make our team aware when dining.

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• Is the outside pool heated
  
  
  • Wednesday, 5 March 2025
  • Yes, the hotel outdoor pool is heated to 30 degrees.

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• If I book for breakfast and dinner, what does that include for dinner ? Is it a set menu or a la carte ? Does it include wine ? Thank you
  
  
  • Friday, 17 March 2023
  • £50pp to spend on food items only. It will be from our A La Carte menu.

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• Is there a charge for the use of the spa pool, steam room, etc?
  
  
  • Saturday, 11 November 2023
  • If you are a resident in the hotel the use of the spa facilities are free of charge, only treatments are chargeable

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• Do they serve full English breakfast? how much it cost? thanks
  
  
  • Tuesday, 20 February 2024
  • yes we serve Fully English breakfast.
    are you a resident of the hotel?

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• Hi, are babies allowed in the indoor pool? Is it heated?
  
  
  • Monday, 16 October 2023
  • Our outdoor pool is heated and supervised babies and children are welcome to use the facility

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• Is there a walk in shower
  
  
  • Monday, 16 October 2023
  • We have a number of rooms with walk in showers, all rooms are unique to each other.

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• Facilities for disabled guests?? Meaning? There is no accessability statement - yes accessible parking. Presumably the restaurant is accessible.Which rooms have space for wheelchair access? Which have bathrooms with walk in showers, hand grips, hand grips at toilet?? I can find no information.
  
  
  • Friday, 17 March 2023
  • We have our Accessible Traditional rooms, with accessibility features. Our Main restaurant is accessible by ramp.

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• Hi are there any double rooms on the ground floor Thanks
  
  
  • Monday, 16 October 2023
  • We have several different room types that have a selection of rooms on the ground floor. Pleas give us a call if you would like to discus the options

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• Hello, when can you access spa facilities if you’ve booked a hotel room? Eg is it from check in to check out, 3pm to 11am, or longer? Thanks!
  
  
  • Friday, 17 March 2023
  • Yes so from 3pm check in till 11am check out unless you have treatments booked in before and after.

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• Hi can toddlers use the outdoor indoor pool
  
  
  • Monday, 16 October 2023
  • Our outdoor pool is heated and supervised toddlers and children are welcome to use the facility. Children over 14 years old are welcome in the indoor facilities

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• How long is a taxi journey into cheltenham and what is the approximate cost?
  
  
  • Wednesday, 5 July 2023
  • The taxi journey is about 10-15mins and costs roughly £15 depending on exact location

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• Can the wellness area and swimming pool be used after check out?
  
  
  • Wednesday, 19 June 2024
  • The facilities can be accessed from check-in 3pm until check-out 11am. The facilities include the swimming pool and gym. Guests are more than welcome to enjoy afternoon tea, lunch or other dining facilities before check-in and after check-out.

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• Hi, I'm looking to book the suite on the 23 June for one night as a birthday gift for my husband. This would be myself and my husband, our six year old son, and our cavalier king charles. Is it possible to include all in this room?
  
  
  • Thursday, 18 May 2023
  • Please do get in contact directly with the hotel so we can make sure we have the best room available for you, as this cannot be booked online.

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• Hi, how far is it walk to the racecourse? Or are there any other options to travel there?
  
  
  • Saturday, 23 December 2023
  • Hello a walk from the race course is 20 minutes from our hotel from our private walk.
    Otherwise during the race period we have a private drive service and for that we charge £40 per person there and back

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• do you have any ground floor rooms available on the 13th and 14th of October as we can't climb stairs. Thank you
  
  
  • Wednesday, 18 September 2024
  • Yes we do have 1 junior Suite available on the ground floor. We also have 1 junior suit available on the 1st floor of our Woodlands court which has a lift

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• Is it possible to just book spa/massage plus afternoon tea?
  
  
  • Thursday, 4 January 2024
  • yes of course if you are contacting us directly we can book you in just spa and afternoon tea
    Best Wishes
    Marco

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• Hi, do the rooms have air condition?
  
  
  • Friday, 17 March 2023
  • Yes all rooms have air con facilities.

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• Hi, do you have rooms with twin beds?
  
  
  • Friday, 17 March 2023
  • Yes most rooms can be twinned.

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• Is the spa open?
  
  
  • Monday, 17 June 2024
  • Yes our spa is open

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• Hi I have allergies Do you allow the dogs in the restaurant or bar area? Many thanks
  
  
  • Saturday, 6 April 2024
  • dog are not allowed in the main restaurant, but are allowed in the bar and in the brasserie
    Best Wishes
    Marco

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• What's the pet policy? We want to come with our little chihuahua from Apr 11th to 15th
  
  
  • Friday, 22 March 2024
  • Thank you for your message. Pets are chargeable at £30.00 per pet, per night. The garden rooms are dog friendly, and I can see they are available for your requested dates.

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• Hi, will the pool be open and warm enough to use at this time of year? Many thanks!
  
  
  • Friday, 17 March 2023
  • Our pool is open all year round and heated to under 30 degrees. it is typically open daylight hours.

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• Hi do you have elevator ?
  
  
  • Thursday, 10 October 2024
  • yes , in the new part of the hotel, but not in the main hotel

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• I have a small dog (a morkie). Please confirm that he will be able to join? I can send a photograph of him.
  
  
  • Monday, 1 July 2024
  • We are a dog friendly hotel, if interested please give us a call as only certain room are dog friendly room and we are very happy to assist you in that.
    there is a charge for the dog as a £ 30 per dog per day
    Best Wishes
    Marco

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• hi - do the rooms have a walk in shower?
  
  
  • Friday, 17 March 2023
  • Not all do. Our higher categories typically have a walk in shower, where as our lower categories have more shower over baths.

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• Are the rooms disabilities accommodating
  
  
  • Friday, 17 March 2023
  • Only our Traditional Accessible rooms.

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• Can I book your EV charging point so I can plug in as soon as I arrive?
  
  
  • Friday, 17 March 2023
  • Unfortunately they cannot be booked.

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• Do you have any dog friendly rooms available?
  
  
  • Friday, 17 March 2023
  • Yes we do. Our Garden Classic and Luxury Bedrooms are dog friendly and have a small garden accessible from the room. There will be a £30 dog supplement fee per dog per night added to your booking if bringing a dog. Please make us aware on the booking

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• What does half board include
  
  
  • Friday, 18 April 2025
  • Dinner , Bed and Breakfast
    so you have an allowance of £ 55 per person versus the food but not the drinks

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• Hiya - what does half board include for each person, including children under 13, per night’s stay please?
  
  
  • Monday, 16 October 2023
  • Half board includes a dinner allowance of £50 per adult and breakfast. Children sharing a room with 2 adults have breakfast included.

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• Is breakfast included in mobile price
  
  
  • Friday, 17 March 2023
  • Breakfast is included in all our prices.

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• Which room do we need to book to have our two dogs with us? Thank you. Looking to stay on 31st xx
  
  
  • Monday, 18 March 2024
  • Dog friendly rooms available for 31st march are: Luxury, manor suite, garden classic, garden luxury- subject to availably as we have a certain amount per room category. Please note there is a £30.00 charge per dog, per night,

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• Hi. Can u accommodate three adults in any of the room categories? If yes what is the price. Thank u
  
  
  • Saturday, 16 December 2023
  • I'm afraid only 2 adult can sleep in a room,

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• how far is this hotel from cowely manor? has I have a wedding at Cowely manor- looking for a place to stay not too far away.
  
  
  • Tuesday, 28 March 2023
  • We are about a 25 minute drive

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• hello May I know if you provide extra bed with charges?
  
  
  • Friday, 17 March 2023
  • this is included in the rate for children.

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• We are looking to arrive late. Are we able to use the spa on the day of checkout?
  
  
  • Friday, 17 March 2023
  • The spa can be used till 11am, unless you have treatments booked in that day.

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• hi folks do you allow dogs?
  
  
  • Friday, 7 April 2023
  • Please do get in contact if wishing to book a dog friendly room, as not all rooms are dog friendly.
    
    However our Garden rooms are dog friendly, so if booking one of these add a note of how many dogs, as there is a supplement of £30 per dog per night.

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• Would my dog be able to stay with me and partner in the double deluxe room
  
  
  • Friday, 17 March 2023
  • Unfortunately not, Our Deluxe rooms are not dog friendly.

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• do you offer yoga?
  
  
  • Friday, 17 March 2023
  • This is not something we offer.

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• Hi there could I bring my dog (medium size Labrador) I want to book 2 double bedrooms. Let me know please Thank you
  
  
  • Saturday, 2 March 2024
  • Good Morning.
    
    Of course we are a dog friendly hotel, no all the room are dog friendly, please give us a call if you enquiry for a dog friendly room.
    There is a charge for a dog of £ 30 per dog per night
    Look forward to hearing from you soon
    Marco

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• Hello I am travelling with my 2 daughters - can my 17 yr old use the spa facilities
  
  
  • Tuesday, 5 May 2026
  • We are delighted to inform you that your 17years old daughter will be able to use the spa facilities however, we do advise you to make sure you book a 25min time slot in order to use these, prior to your arrival.
    
    Kindest regards,
    Reservations Team

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• Hi, how much pp are the spa treatments?
  
  
  • Tuesday, 5 May 2026
  • Hello,
    
    Thank you for your question. Our treatment prices vary subject to the type and length of the treatment.
    
    Please access the link below to find our more information:
    
    https://ellenboroughparkhotel.spabooker.travel/

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• is your pool available to use in winter?
  
  
  • Tuesday, 5 May 2026
  • Our pool is available to use non all seasons during day time.

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• Do you have a lift?
  
  
  • Tuesday, 5 May 2026
  • Only one of our four buildings is partially lift accessible but we can offer ground floor rooms on request, subject to availability.

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• Hi thinking of booking would my son (11) be able to use the outdoor pool with myself? Thanks
  
  
  • Tuesday, 5 May 2026
  • Dear Guest,
    
    Thank you for choosing to stay with us at Ellenborough Park.
    With regards to your enquiry, indeed our outdoor swimming pool which is heated at about 30degrees could be used by adults and children as well.
    Kindest regards,
    Reservations
    

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• Can you use the pool as a guest staying at hotel included in price
  
  
  • Tuesday, 5 May 2026
  • Yes, all our residents have access to the outdoor heated swimming pool, gym and indoor Spa Facilities.

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• Please can you tell me what half board actually includes. Many thanks
  
  
  • Tuesday, 5 May 2026
  • Thank you for your enquiry.
    The half board offer includes breakfast and a £40.00 per person allowance towards evening food.

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• Can we bring a indoor cat?
  
  
  • Tuesday, 5 May 2026
  • unfortunately we don't allow cats. Apologise for that.

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• Does the price include any spa treatments
  
  
  • Tuesday, 5 May 2026
  • No, the price includes Spa facilities only, treatment prices can be viewed and booked online or through our Spa team

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• Hi, does the spa include a sauna and cold plunge?
  
  
  • Tuesday, 5 May 2026
  • Hello, Our spa has a sauna, jacuzzi & a steam room, no cold plunge
    
    Regards
    Kay

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• Is this room pet friendly?
  
  
  • Tuesday, 5 May 2026
  • Dear Guest,
    
    Our dog friendly room are available on request and subject to availability. Please call our team directly on 01242 54 54 54- option 1 to book a dog friendly room.
    

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• Are all rooms pet friendly?
  
  
  • Tuesday, 5 May 2026
  • The hotel is home to 14 dog-friendly rooms. Please contact the property during the booking process to check the availability of pet-friendly rooms.

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• Does half board include children staying in the room for allowance.
  
  
  • Tuesday, 5 May 2026
  • the Dinner allowance is for the adult only, the children we have a children menu but is not included in the half board normally

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• Good day, what is the price for one puppy? small puppy? Kind regards Aura
  
  
  • Tuesday, 5 May 2026
  • There is an additional charge of £30.00 per pet, per night. We will provide luxury dog bed and dog bowls for the length of your dogs stay as well as a welcome treat on arrival.
    
    
    

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• Do we have unlimited access to the spa and can we pre book treatments ?
  
  
  • Tuesday, 5 May 2026
  • You are able to use the Spa Facilities between 10 am to 6pm and all treatments are bookable in advance.

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• Hi Are you dog friendly? Thanks
  
  
  • Tuesday, 5 May 2026
  • We have limited dog friendly bedroom, please contact our reservations team to check availability before booking.

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• We plan to bring our dog, what are the restrictions?
  
  
  • Tuesday, 5 May 2026
  • Hello,
    We would need to know that you are bringing a dog so we could allocate you a dog friendly room. There is a charge of £30 per dog per night that will be added & payable on departure.
    
    Kind regards
    Kay Smith
    (Reservation Team)

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