Facilities & Features Fiocco di Neve Relais & SPA

• General:
• Airport shuttle,
• Elevator,
• Executive lounge access,
• Facilities for disabled guests,
• Hardwood or parquet floors,
• Heating,
• Hypoallergenic,
• Hypoallergenic room available,
• Non-smoking rooms,
• Packed lunches,
• Pet basket,
• Pet bowls,
• Room service,
• Shuttle service,
• Smoke-free property,
• Soundproof rooms,
• Wake-up service,
• Wake-up service/Alarm clock

• Activities:
• Bicycle rental,
• Bike tours,
• Cycling,
• Hiking,
• Live music/Performance,
• Live sports events (broadcast),
• Playground,
• Skiing,
• Walking tours

• Room Amenities:
• Clothes rack,
• Socket near the bed

• Bathroom:
• Bathrobe,
• Bathtub or shower,
• Free toiletries,
• Hairdryer,
• Private bathroom,
• Toilet,
• Toilet paper

• Media & Technology:
• Cable channels,
• CD player,
• DVD player,
• Flat-screen TV,
• Streaming service (like Netflix),
• Telephone

• Food & Drink:
• Bar,
• Breakfast in the room,
• Coffee house on site,
• Fruit,
• Kids' meals,
• Minibar,
• Special diet meals (on request),
• Tea/Coffee maker,
• Wine/Champagne

• Ski:
• Ski pass vendor,
• Ski rental on site,
• Ski school,
• Ski storage,
• Ski-in, ski-out access

• Internet:
• Internet

• Kitchen:
• Electric kettle

• Parking:
• Parking

• Bedroom:
• Alarm clock,
• Extra long beds (> 6.5 ft),
• Wardrobe or closet

• Pool and wellness:
• Beauty services,
• Body scrub,
• Body treatments,
• Facial treatments,
• Fitness,
• Fitness center,
• Foot bath,
• Hair treatments,
• Hot tub/Jacuzzi,
• Locker rooms,
• Massage,
• Pedicure,
• Sauna,
• Spa,
• Spa lounge/Relaxation area,
• Spa/Wellness packages,
• Turkish/Steam Bath,
• Waxing services

• Reception services:
• 24-hour front desk,
• ATM on site,
• Baggage storage,
• Concierge,
• Invoice provided,
• Lockers,
• Private check-in/out,
• Tour desk

• Entertainment and family services:
• Babysitting/Child services,
• Board games/Puzzles,
• Board games/puzzles,
• Books, DVDs or music for children,
• Indoor play area

• Cleaning services:
• Daily housekeeping,
• Dry cleaning,
• Ironing service,
• Laundry,
• Suit press

• Business facilities:
• Fax/Photocopying

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Key access,
• Key card access,
• Safe,
• Security alarm,
• Smoke alarms

• Safety features:
• Access to healthcare professionals,
• Face masks for guests available,
• First aid kits available,
• Hand sanitizer in guest accommodation and common areas,
• Process in place to check health of guests,
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
• Staff follow all safety protocols as directed by local authorities,
• Thermometers for guests provided by property

• Physical distancing:
• Cashless payment available,
• Contactless check-in/out,
• Physical distancing rules followed,
• Screens or physical barriers between staff and guests in appropriate areas

• Cleanliness & disinfecting:
• Guest accommodation disinfected between stays,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Hand sanitizer,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Use of cleaning chemicals that are effective against coronavirus

• Food & drink safety:
• All plates, cutlery, glasses, and other tableware sanitized,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas