What are our guests' most frequent inquiries?

• How much are your massages?
  
  
  • Friday, 29 December 2023
  • Please contact the spa direct regarding booking of treatments and pricing

  ---

• do you have accessible rooms and can we use the spa facilities like the pool?
  
  
  • Wednesday, 22 February 2023
  • We have a limited number of access rooms and plenty of ground floor level rooms. You can access spa facilities from 15:00 on the day of check in, this is free for all residents

  ---

• Can I park there?
  
  
  • Wednesday, 13 July 2022
  • Yes we have parking available for all our guests.

  ---

• Does the half board four poster bed room booking include use of the spa facilities?
  
  
  • Friday, 13 January 2023
  • Use of leisure facilities is complimentary

  ---

• Hi I’m looking to book your two bedroom apartment with lounge. just wonder what the bed situation is in the second bedroom
  
  
  • Monday, 9 January 2023
  • Both rooms are very similar and ensuite

  ---

• Hi Are kids allowed to use the pools
  
  
  • Thursday, 18 August 2022
  • Yes, we however have time restrictions for kids
    10:00-12:00
    16:00-18:00

  ---

• is there a bus into town
  
  
  • Wednesday, 24 August 2022
  • Dear guest, thank you for the question. There is a bus in a town. But it does not go to our hotel. It takes 6 minutes by car rom the bus station to The Welcombe Hotel. The price is about 7£.

  ---

• Hi I'm looking to book this apartment. Is tye apartment wheelchair friendly?
  
  
  • Friday, 20 January 2023
  • Unfortunately the 2 bedroomed apartments have spiral staircases and not wheel chair friendly, we do however a one bedroomed apartment that is purpose built for accessibility, this can sleep only up to 3 guests.
    Regards
    Reservations

  ---

• Hi - please could you confirm the number, size and type (regular/sofa) of beds in this two bedroom apartment before I book? thanks
  
  
  • Tuesday, 28 February 2023
  • Our two bedroom apartment consists of 2x Double/twin rooms. and 1x sofabed.

  ---

• Hi, We have booked a two night stay starting 26/05/24. Does the room rate include access to the pool, sauna etc?
  
  
  • Friday, 26 April 2024
  • Hello,
    I can confirm that use of the leisure facilities is included in your rate

  ---

• Dear Host, I don't have a car. Can I walk to your hotel from Stratford upon avon train station or town centre ? How long will the walk take? thanks/regards
  
  
  • Wednesday, 21 September 2022
  • Walking from the train station takes approx. 40 minutes.

  ---

• We are staying in bridal suite on sat 13-5-23, if we booked ‘deluxe kind suite with 4 poster bed’ on booking.com could u keep us in the same room pls?
  
  
  • Friday, 20 January 2023
  • We certainly could as long as it is the same room type you are booking

  ---

• hi if I arrive early will I be able to park my car on your car park whilst I wait for check in
  
  
  • Thursday, 18 August 2022
  • Of course, we do not charge for use of our car park either

  ---

• How much is a round of golf if I stay in the hotel ? Thanks
  
  
  • Wednesday, 24 August 2022
  • Dear guest, thank you for the question. A round of golf if you stay in the hotel is 27,50£

  ---

• My genius rewards through Booking.com indicate I should anticipate both a reduction in the room rate and a free breakfast, is this the case?
  
  
  • Wednesday, 2 October 2024
  • Good morning
    Yes that is correct

  ---

• Hi, if we booked a room here for Friday 30th august, would it be possible to check in earlier than 4pm? As we are at a wedding round the corner Thanks
  
  
  • Saturday, 24 August 2024
  • Good afternoon,
    
    Early check in is subject to availability,

  ---

• Why have tax ?38.07 on top of the price ?is it because I m travelling abroad at moment ,the system may thinking I m a foreigner?
  
  
  • Wednesday, 4 December 2024
  • All our rates have a VAT tax breakdown which is a legal requirement

  ---

• Hi, do you have a bar?
  
  
  • Monday, 24 October 2022
  • Yes we do have a Bar that opens from 10:00am to 22:00
    Regards

  ---

• What does half board include
  
  
  • Tuesday, 27 February 2024
  • Half board includes breakfast and a 2 course meal in our Trevelyan Restaurant.

  ---

• hello I've got 16 golfers for 1 round of golf and 1 night stayover, Thursday 31st August 2023. Need a price for 8 twin rooms and 1 round of golf.
  
  
  • Wednesday, 22 February 2023
  • I can advise we do have the availability, please get in touch with the hotel to advise

  ---

• Hi, would the pool facilities be open Christmas Eve & Christmas Day? Thank you
  
  
  • Saturday, 16 November 2024
  • Good morning,
    
    The leisure facilities are closed on Christmas Day but open 10-6pm on Christmas Eve and Boxing Day.
    Treatments are available Christmas Eve but not Boxing day

  ---

• Hi Does executive king suite could fill 2 adults and a 11 year old kid? As I saw there is a large bed and sofa bed there? Is so, we will book in!
  
  
  • Wednesday, 27 November 2024
  • Hi
    
    We would be able to put out a sofa bed.

  ---

• Hi does the golf course have a driving range?
  
  
  • Saturday, 10 August 2024
  • Hi
    
    Our golf course does have a small driving range with a mix of covered and uncovered tees.

  ---

• is the pool open
  
  
  • Monday, 1 August 2022
  • Yes the pool is open from 7am-9pm last entry at 8pm
    
    Children swim times are 10am-12pm & 4pm-6pm

  ---

• Hi if I book half board what time is dinner served until please I am unsure of my arrival time
  
  
  • Sunday, 5 January 2025
  • Good afternoon
    
    Dinner is from 1800 - 20:00

  ---

• We are looking at booking the hotel as stayed with you before but this time bringing our 17 year old son - Is there an age limit to using the pool?
  
  
  • Thursday, 20 October 2022
  • The restrictions apply to children 16 and under

  ---

• We would order breakfast at time of booking, but would like to decide on a morning whether to have dinner only on certain night. . We would make that decision on that morning. Would inform on t. hat morning
  
  
  • Thursday, 30 March 2023
  • Hello,
    You can let us know on the day of arrival
    Regards
    Reservations

  ---

• What time is breakfast on Sundays
  
  
  • Thursday, 9 November 2023
  • Hello. Breakfast is served between 7:30 and 10:30 on weekends.

  ---

• Does this have a function room for hire? How many rooms at this hotel?
  
  
  • Monday, 16 October 2023
  • Good afternoon. Thank you for your question. There are 85 bedrooms (including 7 apartments) and 7 function rooms with different capacity for meetings/conferences/events.

  ---

• hi! is the pool a heated? :)
  
  
  • Friday, 10 March 2023
  • Hello! Yes, our 15m indoor pool is heated

  ---

• do you get free access to the spa if i stay in your hotel
  
  
  • Monday, 1 September 2025
  • Hello, yes you do have full complimentary access to the spa and leisure facilities

  ---

• Is the swimming pool currently working?
  
  
  • Wednesday, 9 August 2023
  • Yes, it does work!

  ---

• Is there a sauna and steam room
  
  
  • Saturday, 28 December 2024
  • Yes we have both

  ---

• How long does it take to walk to town centre ? And how much is a taxi to town centre ?
  
  
  • Friday, 29 December 2023
  • Walking to town varies in time from 25 minutes to 40 depending on the route taken.
    Prices range from £7-£10 on average for our local taxi firms.

  ---

• Hi do you have a jacuzzi and is the breakfast a buffet style one?
  
  
  • Tuesday, 11 February 2025
  • Hi , The breakfast is a buffet , we serve a selection of continue and full English items

  ---

• your rooms are listed as full board, when you click on the i. On details it says no meal options available. Do these rooms include all meals, please
  
  
  • Tuesday, 4 October 2022
  • Depending on the rate plan chosen, meals may be included. We provide room rates based on room only, bed and breakfast, or dinner, bed and breakfast. Please ensure to read the detailed description of each rate option.

  ---

• Do you have any ground floor bedrooms please
  
  
  • Tuesday, 4 October 2022
  • Hi, thank you for your question. We have a certain number of rooms on the ground floor. Please note that depending on the room type booked, this may vary.

  ---

• Are dogs asked in all rooms? interested in the executive room.
  
  
  • Wednesday, 5 February 2025
  • Yes they are

  ---

• Can we use the spa after check out on the day we leave
  
  
  • Saturday, 28 December 2024
  • Yes you can

  ---

• Do you have a lock up store for 2 bikes?
  
  
  • Wednesday, 27 December 2023
  • Yes, we do have a bike shed.

  ---

• is there laundry service
  
  
  • Wednesday, 22 February 2023
  • We have a same day laundry service available

  ---

• Hi. How many beds are there in a 2 bedroom apartment? It only states one double and one sofa bed.
  
  
  • Monday, 5 December 2022
  • It depends on the apartment you have booked, we have a one bedroom apartment, and two bedroomed ones, we also have one that is 3 beds

  ---

• Are we able to use the pool even if we don’t have a spa booking
  
  
  • Tuesday, 28 May 2024
  • Hello,
    You have access to use the spa facilities from 15:00 on the day of check in.

  ---

• Hi, as hotel guests do we get access to the swimming pool area?
  
  
  • Thursday, 12 January 2023
  • Yes, Spa access is available to all guests staying with us.

  ---

• Do u hv bedroom s on ground level
  
  
  • Sunday, 30 July 2023
  • Yes, we do have!

  ---

• is the spa and swimming included
  
  
  • Wednesday, 31 May 2023
  • Yes, you can complimentary access to our spa facilities!

  ---

• Are you offering Breakfasts over the Xmas period? Ie. from the 24 - 28th December? And will the spa area be open as well over this period?
  
  
  • Monday, 5 December 2022
  • Breakfast will be available, you will be advised on check in the opening times

  ---

• Is there a bus route into town from the hotel?
  
  
  • Tuesday, 19 July 2022
  • There is a bus route leading to Stratford-upon-Avon Town Centre just on the main road before our property.
    It is however about a 10-15 minute walk down the driveway to the main road.

  ---

• Has the hotel recently changed breakfast offer? It has previously included full english buffet but it now says continental breakfast on booking.com.
  
  
  • Wednesday, 5 June 2024
  • You have options on which breakfast you can have

  ---

• Is the spa open?
  
  
  • Monday, 20 March 2023
  • The sap is currently open

  ---

• How does a guest get to the hotel without a car?
  
  
  • Wednesday, 24 August 2022
  • Dear guest, thank you for the answer. You can get to the hotel by taxy. It takes 5-6 minutes and cost usually 7-8£.

  ---

• hi, apart from the spa treatments is the pool, steam and sauna free to use for hotel guests?
  
  
  • Wednesday, 22 February 2023
  • You have access to all the spa facilities from 15:00 on the day of check in

  ---

• Is the spa open? what time until? can i book treatments?
  
  
  • Thursday, 11 July 2024
  • Treatments can be booked from 10:00-17:30 subject to availability

  ---

• I see you say the spa facilities are available to guests but you also say booking needs to be done to access the pool. Are the other facilities accessible without booking? How long is a booking slot? I don't want to book us in and find we only have an hour or so to be in the spa.
  
  
  • Wednesday, 23 November 2022
  • Booking is no longer required for the pool, and is accessible to you from 3pm day of arrival to 12pm day of departure.
    Treatments are the only thing that requires advance booking.

  ---

• hi, do you offer late check out
  
  
  • Saturday, 22 February 2025
  • We do offer late check-out, However, This is subject to availability and does include a supplement charge.

  ---

• Hi what time do the leisure facilities close on the 24th December
  
  
  • Tuesday, 17 December 2024
  • The times as follows:
    Facilities from 10:00-18:00
    Treatments available from 11:00-16:00

  ---

• hi does the pool and sauna come with the cost of the room? to use ?
  
  
  • Wednesday, 10 May 2023
  • Good afternoon!
    Yes, our guests have complimentary access to the spa facilities!

  ---

• does this include use of the spa facilities?
  
  
  • Tuesday, 4 April 2023
  • Spa facilities are complimentary for all our guests.

  ---

• Hi, is the swimming pool and spa included in the price?
  
  
  • Thursday, 9 January 2025
  • Hi
    
    Yes it is.

  ---

• Is there public transport to the centre?
  
  
  • Saturday, 11 November 2023
  • We do have a bus from main road to the town, trip takes from 5 to 7 minutes.

  ---

• Hello, I would like to book for Xmas day for my family. does the room have a TV? Also will the restaurant be open on the 25?
  
  
  • Monday, 5 December 2022
  • Unfortunately the restaurant will be closed during the Christmas period, we only have restricted opening times for the Bar where you can purchase food items as well

  ---

• We are interested in staying 24-26th December. The booking says half board is 39.95 extra during the stay. Is that price for the room per night? Thx
  
  
  • Friday, 20 December 2024
  • Good evening, it would be per night

  ---

• Are kids allowed in the pool
  
  
  • Thursday, 10 April 2025
  • Yes they are
    
    they have designated time slots which are from 10am - 12pm & 4pm - 6pm

  ---

• do you have hot tube
  
  
  • Tuesday, 11 February 2025
  • There is a jacuzzi in the spa area

  ---

• can you use the facilities on the day of check out?
  
  
  • Sunday, 5 March 2023
  • Good time of the day! Yes, as a guest you can use spa facilities up to 3 pm!

  ---

• If I book this room can we use the wellness centre. Thank you in advance
  
  
  • Wednesday, 10 May 2023
  • Sure! Our residents have complimentary access to our spa facilities.

  ---

• Is the spa open?
  
  
  • Sunday, 26 February 2023
  • Good morning!
    Yes, it is open!

  ---

• Hi, is access to the spa included in the price of a room? Thank you
  
  
  • Saturday, 22 February 2025
  • yes it is included

  ---

• Hi, is the spa free with the classic rooms?
  
  
  • Monday, 12 February 2024
  • Hi, use of spa facilities is complimentary for hotel guests.

  ---

• Hi, do we have free access to the indoor swimming pool?
  
  
  • Monday, 10 February 2025
  • Good afternoon,
    
    All guests get complementary use of the leisure facilities, children's swim times are 10-12 and 4-6pm

  ---

• Do you have rooms at ground floor? Do the hotel has elevator ?
  
  
  • Monday, 9 January 2023
  • Hello,
    Unfortunately, the hotel doesn't have an elevator, we do however, have rooms on the ground floor

  ---

• Hi, when it says half board,what does that include? Thanks
  
  
  • Monday, 24 October 2022
  • This includes Dinner, Bed & Breakfast
    Regards
    Reservations

  ---

• Are my children (11 & 15) allowed in the pool area?
  
  
  • Thursday, 20 February 2025
  • They are allowed between 16:00-18:00 and from 10:00-12:00

  ---

• Is there a fridge in the room?
  
  
  • Saturday, 10 August 2024
  • Good morning,
    
    There are no fridges in our rooms, however if you need to store something we have a fridge behind reception you are welcome to use.

  ---

• hi do you need to book anything additional to use the indoor pool ? and do you have an outdoor pool and same goes do we need to book extra ?
  
  
  • Tuesday, 11 April 2023
  • Access to our spa facilities is included in any stay booked with us. We have an indoor pool, jacuzi, sauna, steam room, and an external vitality pool.

  ---

• Hello, If I book 24-25 December , half board, how much you charge extra for Christmas Eve dinner, if paid half board . Thank you. Mirela
  
  
  • Friday, 9 September 2022
  • The festive packages are currently still under review we will advise you in due course

  ---

• Hi, I have a baby that will only need a travel cot. Can we not have a normal room
  
  
  • Wednesday, 7 August 2024
  • If it a travel cot a classic double should be fine

  ---

• Can you explain the half board please.
  
  
  • Monday, 5 December 2022
  • Hal board includes Dinner, Bed & Breakfast

  ---

• Is the swimming pool open and are children allowed to use it?
  
  
  • Saturday, 19 November 2022
  • Children access is from 10am-12pm and 4pm-6pm

  ---

• Do you have smart tvs in rooms?
  
  
  • Thursday, 30 November 2023
  • I can confirm that we do have smart tv's

  ---

• Can I take a dog
  
  
  • Wednesday, 31 May 2023
  • Yes, we do have dog friendly rooms!
    

  ---

• Hi Is it possible to walk into the town centre from the hotel ?
  
  
  • Friday, 5 July 2024
  • Hello,
    It takes roughly 20-30 minutes to walk into town.

  ---

• what are the opening times of the spa, gym and pool facilities?
  
  
  • Friday, 29 December 2023
  • Our spa times do vary based on the day and time of year, for a more detailed response please contact the hotel direct and we can give you this information.

  ---

• Do you have walk in shower in twin room
  
  
  • Thursday, 5 September 2024
  • Good morning,
    
    Our Classic twin rooms all have baths, however, some of the more superior rooms have both.
    
    Kind regards
    
    Reservations.

  ---

• Thinking about booking but reading reviews about indoor and outdoor jacuzzies not working, can you please confirm if they are fixed and the pool opening times.
  
  
  • Friday, 20 January 2023
  • There was some maintenance work to be done but now completed, everything is currently working as expected, if you require any further information please let us know

  ---

• Do you get spa access with room stay?
  
  
  • Friday, 1 December 2023
  • Yes, using of spa facilities is complimentary.

  ---

• What time is check in.
  
  
  • Wednesday, 28 December 2022
  • Check in is at 4pm, check out is at 11am.

  ---

• Do you have access to spa on day of arrival and departure
  
  
  • Friday, 4 November 2022
  • Of course you do, you can only access it from 15:00

  ---

• Are dogs allowed in public areas? Or could we have breakfast in the bar area with our dog?
  
  
  • Monday, 26 September 2022
  • Dogs are welcome in all areas except for our restaurant & spa. You are welcome to sit in our bar area with the dog for meal times.

  ---

• Do you have disability rooms?
  
  
  • Wednesday, 5 March 2025
  • hello
    
    yes we do

  ---

• What restaurants, attractions, and public transport options are nearby?
  
  
  • Tuesday, 23 January 2024
  • Sure, Stratford is just 5 minutes away by car; 10 minutes walk to the bus stop.

  ---

• Is the spa open? can you use it in with the cost of room
  
  
  • Monday, 30 October 2023
  • Thank you for your question. Use of spa facilities is included, and our spa is open. For any requests/treatments bookings/opening times, please, contact our spa reception team. Have a nice day!

  ---

• is the swimming pool included in the stay or is there a charge
  
  
  • Sunday, 9 July 2023
  • Our guests get complimentary access to the spa!

  ---

• Is the swimming pool free of charge when we stay as a guest
  
  
  • Thursday, 28 September 2023
  • No, our guests have complimentary access to the spa facilities.

  ---

• Hi do rooms have a fridge? And are towels provided in the swimming pool?
  
  
  • Wednesday, 29 March 2023
  • We can put a mini fridge in the room on request. We do provide towels in the leisure centre
    Regards
    Reservations

  ---

• does the room rate include access to the pool and or sauna?
  
  
  • Wednesday, 23 November 2022
  • Spa access is included from 3pm day of arrival to 12pm day of departure.

  ---

• Do you have a golf course
  
  
  • Tuesday, 13 September 2022
  • We do have a golf course, Tee times can be booked by contacting us direct

  ---

• Hi, can we fit pur two children in your family rooms which have a double bed and sofa bed (age 10 and 12)? Thanks
  
  
  • Thursday, 24 October 2024
  • Hi
    
    We will be able to put a sofa bed in.

  ---

• Hi how far is the hotel from Stratford upon Avon or Warwick castle
  
  
  • Saturday, 16 November 2024
  • Good morning,
    
    We are a short 5 minute drive from Stratford upon Avon town centre and 15 minutes from Warwick Castle.
    
    Many thanks

  ---

• can we use your facilities before we check in at 4
  
  
  • Monday, 5 September 2022
  • Access to the spa is available from 3pm day of arrival. You can pay at the spa to access earlier than this time.

  ---

• Can children use the pool at all times? Or is it restricted to spa use only? Thanks
  
  
  • Tuesday, 10 December 2024
  • Restricted times apply and can only access the pool area accompanied by an adult
    16:00-18:00
    10:00-12:00

  ---

• what meals are included half board is it just breakfast
  
  
  • Thursday, 19 January 2023
  • Half Board includes dinner also

  ---

• What does half-board price mean
  
  
  • Tuesday, 10 December 2024
  • This means Dinner, Bed & Breakfast

  ---

• Hello How many rooms do you have as I would like to come as a big group.
  
  
  • Thursday, 31 October 2024
  • Good afternoon,
    
    We have 85 rooms at the property.

  ---

• Are children allowed in the indoor pool?
  
  
  • Sunday, 18 August 2024
  • Childrens swim times are between 10-12pm and 4-6pm

  ---

• Are all of the spa facilities working? I have read some recent reviews where they were not.
  
  
  • Sunday, 11 August 2024
  • Good afternoon,
    
    Our footspa and jacuzzi is currently out of order but the rest of the facilities are working.

  ---

• do you have showers with seats in for disable people
  
  
  • Monday, 20 March 2023
  • We have wet rooms, seats on request

  ---

• Is a 14 year old allowed in the pool area and spa area??
  
  
  • Wednesday, 27 November 2024
  • Good afternoon
    
    Kids swim times are 10-12 and 4-6

  ---

• Hello, Are the pool facilities included and what time can they be used on day of check in and check out
  
  
  • Tuesday, 12 December 2023
  • Spa access is included from 3pm day of check-in, til 12pm day of check-out

  ---

• What are the green fees to play golf & are buggys available at what price ?
  
  
  • Saturday, 5 October 2024
  • Good morning,
    
    Buggies are £20 each per round, the green fees vary by tee time

  ---

• Do you do early check in? Before 3pm
  
  
  • Wednesday, 25 September 2024
  • Good afternoon
    
    Early check in is subject to availability and charged at £20 per hour, as is the same with late check out.

  ---

• is there a lift?
  
  
  • Monday, 25 September 2023
  • There is no lift in the hotel, unfortunately.

  ---

• Hi will the spa and restaurant be open on Christmas eve and Christmas Day and evening?
  
  
  • Wednesday, 4 December 2024
  • On Christmas eve the spa facilities will be open from 10:00-18:00 and treatments will be available from 11:00-16:00. The spa will be fully closed on Christmas Day.

  ---

• Hi, if we book one night can we use the spa and pool??
  
  
  • Friday, 28 October 2022
  • General access to the spa is included with your stay.

  ---

• Is it a cooked breakfast buffet style
  
  
  • Saturday, 13 May 2023
  • We offer a Full English and Continental breakfast in a buffet style

  ---

• In 3 bedroom apartments. How many toilets? Is there just one bathroom with one shower
  
  
  • Tuesday, 11 February 2025
  • There are two bathrooms , one as a bath and overhead shower and the other as just a shower

  ---

• Does this stay include full access to the spa?
  
  
  • Wednesday, 2 October 2024
  • Good morning,
    
    Hotel guests have complementary use of the spa facilities during their stay. The only things not included are any treatments.

  ---

• Is the use of the pool free and can it be used any time or do you have to book a slot
  
  
  • Wednesday, 7 August 2024
  • As a resident you have complimentary use of the spa from 15:00 on the day of check in. Please be advised that the jacuzzi and foot spa are not available, we do have other facilities such as the sauna, steam room, vitality and indoor swimming pool
    

  ---

• Can you book spa treatments separately if staying at the hotel but not on a spa retreat please?
  
  
  • Friday, 12 April 2024
  • This can be done by calling our spa directly.

  ---

• Hi have you got facilities for car charging at the hotel
  
  
  • Friday, 18 August 2023
  • No, we don't have, unfortunately.

  ---

• what is the earliest we can check in? is there any option where we can request early check in?
  
  
  • Tuesday, 11 April 2023
  • Our check in time is 4pm, early check in is charged at £20 per hour prior to this, subject to availability.

  ---

• do you have sauna and steam room, pool area for guests to use ?
  
  
  • Friday, 20 January 2023
  • We do and this is included in your rate, you have access from 15:00 on the day of arrival

  ---

• dog friendly
  
  
  • Friday, 26 April 2024
  • Hello,
    We are a dog friendly hotel, the charge is £30.00 per night

  ---

• do you allow well behaved pets in these rooms? also are they allowed in the dining room?
  
  
  • Sunday, 12 March 2023
  • We do have pet-friendly rooms, you just need to mention in advance that you'll come with a pet! Also we allow dogs
    everywhere in our hotel except of the spa and restaurant. Breakfast and dinner for guests with pets are served in the bar area!

  ---

• is there a regular bus service to Stratford near the hotel
  
  
  • Monday, 12 February 2024
  • Hi, there is a bus X18, but you will need to walk 15 min to the bus stop, so it`s easier to get a taxi (5 min drive) or just to walk (30 min) into town.

  ---

• How many beds in each room?
  
  
  • Sunday, 9 April 2023
  • each bedroom can be arranged either as a twin or a double in our apartments.

  ---

• Hi, can you tell me the depth of the pool, please.
  
  
  • Tuesday, 4 April 2023
  • Our pool is 1.5m deep.

  ---

• Hi can I have z-beds in an executive room
  
  
  • Monday, 24 October 2022
  • Certainly not more than one, not all executive rooms are suitable to have a 3rd bed in them
    Regards
    Reservations

  ---

• Hi, could you please tell me what type of sofa bed is in the family room as I have very tall 12 year old twins! Many thanks
  
  
  • Friday, 9 September 2022
  • it is a double sofa bed, we can add a roll away bed if they are not keen to share

  ---

• hi do you have balconies or patios
  
  
  • Friday, 5 August 2022
  • We only have one suite that has a balcony over looking the garden and golf course

  ---

• Hi do you have a gym on site? And is access included? Thanks
  
  
  • Wednesday, 22 January 2025
  • We have a gym, pool, sauna, steam room, hot tub and vitality pool which is all included in your room rate.

  ---

• Is my 14 years old gonna be allowed to access the swimming pool ? What time adults can have access to the pool and spa ? Is it free for the guests?
  
  
  • Monday, 17 October 2022
  • Your child will be able to access the pool from 16:00-18:00 and from 10:00-12:00, use of the facilities is included in your rate
    Regards
    Reservations

  ---

• Hi, Are there still roadworks going on nearby and do you have any spa closures planned for next week?
  
  
  • Thursday, 23 May 2024
  • Hello,
    We expect this to be ongoing until the end of June possibly beginning of July. Business is operating as normal.

  ---

• Which rooms can dogs go in? Hotel rooms and restaurants?
  
  
  • Wednesday, 23 November 2022
  • Dogs are allowed in all categories of rooms, except for our 4 poster rooms.
    Dogs are not allowed in our spa or restaurant however we can accommodate for all meals in our bar and lounge area.

  ---

• Hello, we require x8 rooms on 19.4.25. X1 single occupant ground floor accessible room, x1 family room for four, x1 family room for 3, x5 double rooms
  
  
  • Saturday, 11 May 2024
  • Please, call our reservation team to make a booking which you can find on Booking.com.

  ---

• Is there a set menu for the ‘dinner b&b’ package or is it money towards dinner from the main menu?
  
  
  • Friday, 29 December 2023
  • Dinner included is a 2 Course meal from our set menu, supplement charges apply for a 3rd course if desired.

  ---

• hello, if I stay for 2 nights, what is included in half board? thank you
  
  
  • Friday, 29 December 2023
  • Dinner included is a 2 Course meal from our set menu, supplement charges apply for a 3rd course if desired.

  ---

• Are dogs allowed in all rooms? looking to book a four poster bed room?
  
  
  • Monday, 1 September 2025
  • Hello, not all rooms but we do have specific rooms across all room types that are dog friendly

  ---

• what time does the pool close please?
  
  
  • Wednesday, 22 February 2023
  • Opens from 07:30 to last entry at 20:30 and closure at 21:00

  ---

• Hi if we are 3 guests can we take 1 room with 1 extra bed?
  
  
  • Tuesday, 13 December 2022
  • Unfortunately we cannot accommodate that in our standard or executive rooms.

  ---

• What are the hours for the swimming pool?
  
  
  • Tuesday, 9 January 2024
  • Our current winter hours are :
    Mon-Thurs 6:30am-9pm
    Friday 6:30am-8pm
    Saturday-Sunday 7:30am-8pm
    Last entry is 45 minutes prior to closing.
    
    Times are subject to change.

  ---

• Hi. Would I be able to park on the property in the morning and visit the city centre before check in the afternoon please?
  
  
  • Saturday, 30 December 2023
  • We allow guests to park on our property, please just inform the desk of your arrival.

  ---

• is the swimming pool free to booking.com guests
  
  
  • Tuesday, 9 January 2024
  • Guests staying with us at the Hotel have access to our spa facilities included.

  ---

• Is the spa open?
  
  
  • Sunday, 17 December 2023
  • Hello. Our spa is open. To find out more details about opening times, please, contact the hotel directly. Thank you.

  ---

• Hello. Is it safe to walk to town and back? Are there pavements? Thank you
  
  
  • Friday, 7 October 2022
  • It is safe to walk into town and back during the day, the hotel is located in the centre of woods and a golf course with no lighting on the driveway into the hotel, we recommend that you take a taxi once it gets dark
    

  ---

• Hi , do you have a charging point to charge my car ?
  
  
  • Friday, 2 June 2023
  • We do not currently have the facilities for EV charging on site.

  ---

• How does this sleep 5 people? It’s one double and one sofa bed
  
  
  • Wednesday, 29 March 2023
  • 2 doubles + a sofa bed (sleeps up to five)

  ---

• How much is off peak fitness membership ?
  
  
  • Wednesday, 26 November 2025
  • Good afternoon,
    
    Please contact our spa team who will be able to assist.

  ---

• How much is your breakfast?
  
  
  • Monday, 5 December 2022
  • £14.95 per person for a full English breakfast

  ---

• do you do treatments in the spa? Thankyou
  
  
  • Tuesday, 2 May 2023
  • Treatments are available to be booked in advance in our spa, this is done by contacting the spa direct.

  ---

• do you have rooms that do not allow pets due to allergies?
  
  
  • Monday, 3 November 2025
  • HI
    
    Pets are only allowed in certain rooms so you would be fine in any of the pet free rooms

  ---

• Hi I am looking to book an apartment with yourselves are dogs allowed in everyone please? Also can children use the pool?
  
  
  • Monday, 17 October 2022
  • Not all the apartments are dog friendly. Children can access the spa from 16:00-18:00 and from 10:00-12:00

  ---

• Is there a function room for private parties?
  
  
  • Tuesday, 2 May 2023
  • We do have function rooms at the hotel, varying in sizes. Please contact the hotel direct for function room enquiries.

  ---

• what hours are pool and sauna open
  
  
  • Friday, 7 October 2022
  • Open from 07:00-20:30

  ---

• Hi, which rooms do you allow a small, well behaved dog in please?
  
  
  • Saturday, 19 November 2022
  • Most of our room types allow dogs except for family doubles and four posters.

  ---

• Which bedrooms are dogs allowed please?
  
  
  • Saturday, 19 November 2022
  • Most of our room types allow dogs except for family doubles and four posters.

  ---

• Hi, in the room is available small fridge?? With soft drinks,beer or so ?
  
  
  • Monday, 8 August 2022
  • Our rooms do not have a mini-fridge in them.

  ---

• Hello can I ask what time check out is on a Saturday and how much breakfast is Thanks
  
  
  • Monday, 10 February 2025
  • Good afternoon,
    
    Breakfast is charged at £14.95 per adult and check out is 11am.

  ---

• Do we need book spa treatments separately
  
  
  • Wednesday, 8 January 2025
  • Yes, please contact the spa as soon as possible as availability is likely to run out.

  ---

• which rooms are dogs allowed in and are they allowed in the bar area to eat with us. Thank you
  
  
  • Tuesday, 18 July 2023
  • Dogs are allowed in our bar for dinner and lunch. And every room type has dog friendly rooms!

  ---

• does this include spa assess?
  
  
  • Monday, 5 December 2022
  • I can confirm that use of the spa facilities is included in your rate

  ---

• Hi , is access to the pool, spa area included in the room rate ? is early check in available ? Thanks .
  
  
  • Wednesday, 26 October 2022
  • I can confirm that access to the spa facilities is included in your rate

  ---

• Is there air conditioning in the rooms
  
  
  • Wednesday, 13 July 2022
  • We do not have air conditioning in our hotel rooms.
    Due to the listed building status for the majority of our hotel, we are unable to make this adaption.

  ---

• Hi, does this include access to the spa facilities?
  
  
  • Thursday, 18 August 2022
  • You have access to the spa facilities from 15:00, use of the spa is included in you rate

  ---

• Do you have EV charging points?
  
  
  • Wednesday, 28 June 2023
  • We do not have EV Charging points at the hotel

  ---

• if breakfast and dinner is included, how many courses and are any drinks included?
  
  
  • Tuesday, 2 May 2023
  • Dinner inclusive is 3 courses, No drinks included.

  ---

• Are the 2 Bedroom Apartments within the hotel itself ? Offer is for 4 inc breakfast but can be for 5? Is breakfast extra for 5th person and how much?
  
  
  • Sunday, 24 November 2024
  • Apartments are around the back of the spa building and extra breakfasts are £14.95

  ---

• do you need to pre book tennis courts and spa treatments.
  
  
  • Friday, 11 August 2023
  • spa treatments require booking in advance via our spa directly.

  ---

• Are dogs allowed in the bedrooms ?
  
  
  • Friday, 7 October 2022
  • We have certain rooms that are dog friendly, we need advance warning to allocate the room

  ---

• What’s half board
  
  
  • Saturday, 12 November 2022
  • Half board is with breakfast & evening meal included.

  ---

• Can I buy a "voucher" to give as Christmas present for an overnight stay for two people.
  
  
  • Wednesday, 4 December 2024
  • Please contact the hotel direct who will be able to assist.

  ---

• Hi, I’m looking to stay with my four year old. is the swimming available anytime for her? and the half board is that breakfast and meals only?
  
  
  • Thursday, 15 February 2024
  • Hi, there are restricted swimming times for children under 16 years old at the spa - 10:00-12:00 and 16:00-18:00. Half board includes breakfast and evening meal. Children`s meals usually are not included in the room rate.

  ---

• Looking to book apartment with 6 single beds is this possible
  
  
  • Friday, 4 November 2022
  • Are you able to let me know what dates you are looking to book?

  ---

• Hi how much is set dinner
  
  
  • Friday, 29 December 2023
  • 2 Courses are £34.95, 3 courses £39.95.

  ---

• Could you let me know how much it is to order breakfast please?
  
  
  • Sunday, 9 February 2025
  • Breakfast is charged at £14.95 per person for a full English

  ---

• I want to book for my birthday weekend but I want spa treatments is this available and how do I book the sessions
  
  
  • Wednesday, 15 January 2025
  • Please contact our spa directly,

  ---

• I contacted your reception and they told me you are having trouble with the heat in the outdoor jacuzzi pool, do you know when this will be sorted as it is a big part of why we would choose to stay, thanks
  
  
  • Wednesday, 22 February 2023
  • This is due to maintenance and is now up and running

  ---

• Hi what is the charge for breakfast per person please?
  
  
  • Tuesday, 27 September 2022
  • £14.95 per person

  ---

• Do you allow dog in suit room?
  
  
  • Thursday, 18 August 2022
  • We only allow dogs in Classic double rooms

  ---

• Hi is the golf course on the property, and how much to play
  
  
  • Thursday, 24 October 2024
  • Hi
    
    The Golf course is on site and rates vary, please contact our golf department for accurate prices.

  ---

• Can I use swimming pool anytime
  
  
  • Saturday, 5 August 2023
  • Spa access is from 3pm day of arrival to 3pm day of departure.
    Our spa opening times are 6.30am-9pm Mon-Fri & 7.30am-9pm Sat & Sun. 8pm last entry.
    Children swim times 10am-12pm & 4pm-6pm.
    Booking not required. Towels are provided, extra £5 for robes

  ---

• Does the property have a lift
  
  
  • Sunday, 24 July 2022
  • As we are a listed building we are unable to have a lift

  ---

• Do you have twin rooms and if so how do I book that option?
  
  
  • Friday, 5 July 2024
  • Please make sure that you have in your comments that you require a twin room

  ---

• Hi, do you have rooms which have not had pets in please,?
  
  
  • Monday, 17 October 2022
  • We have rooms that are pet friendly but not all
    Regards
    Reservations

  ---

• Are the use of spa facilities included in the price
  
  
  • Friday, 29 December 2023
  • Yes, use of the spa facilities is included. Extra charges applied for booked treatments.

  ---

• Do you have the Anne Hathaway suite available for these dates
  
  
  • Monday, 25 December 2023
  • Which dates are you interested in?

  ---

• Do u have any four poster rooms on the ground floor
  
  
  • Tuesday, 28 November 2023
  • Our only Ground Floor Four Poster room is in the category of Deluxe King Suite with Four Poster Bed.
    Please note, we only have 1 of these. The rest are on our top floor.

  ---

• Is the spa included in the price or is there extra charge
  
  
  • Monday, 5 September 2022
  • Access to the spa is included with any stay at the Welcombe Hotel, extra charges only apply to Treatments booked directly through the spa

  ---

• Hey how do i book a room on the ground floor
  
  
  • Wednesday, 27 November 2024
  • Hi
    
    Once you have made a reservation please contact the hotel direct who will be able to allocate a room.

  ---

• Hey which rooms are on ground floor and how do I request ground floor ?
  
  
  • Wednesday, 27 November 2024
  • Hi
    
    Once you have made a reservation please contact the hotel direct who will be able to allocate a room.

  ---

• Hi, what time does the spa close?
  
  
  • Friday, 1 November 2024
  • Good afternoon,
    
    The Spa closes at 9pm Monday - Thursday with last entry an hour before closing and closing at 8pm Friday to Sunday.
    
    

  ---

• do you have interconnecting rooms for a family of 5 ?
  
  
  • Monday, 3 October 2022
  • We do not have interconnecting rooms

  ---

• How much do you charge for a dog to stay please?
  
  
  • Monday, 9 March 2026
  • Hi
    
    Dogs are charged at £35 per dog, per stay

  ---

• Hello, What time does the sauna / steam room open and close? And does it need to be booked?
  
  
  • Wednesday, 23 August 2023
  • Spa times are 6:30am-9pm weekdays, and 7.30am-9pm weekends. Last entry 8.15pm.
    Booking is not necessary

  ---

• hi how far to the race course
  
  
  • Thursday, 5 January 2023
  • We are a 15 minute drive or 3 miles away from Stratford-Upon-Avon Racecourse

  ---

• We have plans before 4pm - can we check in early (no need to access the room, we could just pay and get any keys as we may arrive back after midnight)
  
  
  • Friday, 4 November 2022
  • Thats not a problem at all, we will not be able to issue a key if the room is not ready, our reception is manned 24 hours so no need to worry about check in

  ---

• Does this include breakfast & evening meals on both nights
  
  
  • Thursday, 5 January 2023
  • We are unable to see what package you are looking at, if it says "dinner and breakfast included" this is for as many nights as you have booked.

  ---

• Would it be possible to have dinner in our room as it will be our 25th wedding anniversary
  
  
  • Tuesday, 28 April 2026
  • yes you can, however it will be our Bar menu not Restaurant menu. Restaurant menu is only available in our dining room.

  ---

• Do you provide vegan and gluten free breakfast options?
  
  
  • Tuesday, 28 April 2026
  • Yes, we have various hot and cold Vegan/Gluten Free options

  ---

• How far from Stratford-Upon-Avon ?
  
  
  • Tuesday, 28 April 2026
  • The hotel is located in Stratford-Upon-Avon however the main town centre is a 30 minute walk or a 4 minute drive away

  ---

• How long does it take to walk to the city centre. How many miles is it ? Thanks
  
  
  • Tuesday, 28 April 2026
  • 1 miles to Stratford-upon-Avon, approx 25-35 minute walk to the town center.

  ---

• Hi is access to the spa included in accommodation
  
  
  • Tuesday, 28 April 2026
  • Yes from 3pm on the day of arrival until 12pm on the day of departure free of charge, outside these hours a day pass would need to be purchased from the Spa

  ---

• It says pets allowed - can we bring a dog?
  
  
  • Tuesday, 28 April 2026
  • Yes, dogs are allowed in our hotel.

  ---

• hi what are the timings for breakfast and dinner?
  
  
  • Tuesday, 28 April 2026
  • Breakfast is from 7am-10am weekdays, and 7.30am-10.30am weekends.
    Dinner is served in the restaurant from 6pm-9pm. Dinner requires booking with the hotel.

  ---

• Hi there how far is the hotel from the train station
  
  
  • Tuesday, 28 April 2026
  • 10 minutes drive

  ---

• Spa facilities?
  
  
  • Tuesday, 28 April 2026
  • Swimming Pool, Sauna and Steam Room free of charge when staying at the Hotel between 15:00 day of arrival to 12:00 day of departure

  ---

• What are the check-in and check-out times?
  
  
  • Tuesday, 28 April 2026
  • Check-in is from 16:00 on the day of arrival and check-out is up to 11:00 on the day of departure

  ---

• Post code please
  
  
  • Tuesday, 28 April 2026
  • CV37 0NR, Warwick Road, Stratford-upon-Avon

  ---

• Is it possible to get interconnecting rooms if we have young children? Are children allowed in the swimming pool?
  
  
  • Tuesday, 28 April 2026
  • The Welcombe Hotel has no interconnecting rooms. However, instead we offer family suites or one of our apartments.
    
    Children are allowed in the pool between 10am-12pm and 4pm-6pm. Pre-booking still required.

  ---

• Do you have any rooms available for my disabled husband please? From 25th-27th March…
  
  
  • Tuesday, 28 April 2026
  • Unfortunately we do not have any four poster rooms on the ground floor and the Hotel does not have a lift

  ---

• Do u have downstair rooms or a lift??
  
  
  • Tuesday, 28 April 2026
  • We do have rooms on the ground floor.
    We do not have lifts.

  ---

• Can guests use the golf course
  
  
  • Tuesday, 28 April 2026
  • Guests can use the golfcourse, Tee times are booked directly through our golf club.

  ---

• Is the bed already made when we arrive? Thank you
  
  
  • Tuesday, 28 April 2026
  • Hello, yes the beds will be made ready for arrival

  ---

• my child needs to keep his medication and travelling water packs in the fridge and freezer, do you have any fridge and freezer available in order to store his medication and water packs?
  
  
  • Tuesday, 28 April 2026
  • We can store them in our kitchen fridge/freezer but we do not have the facilities in the bedrooms apologies

  ---

• does this include breakfast?
  
  
  • Tuesday, 28 April 2026
  • It all depends on which option you choose as we have room only, bed and breakfast and also dinner, bed and breakfast rates available

  ---

• Hi. We are looking to book a family spa weekend at The Welcombe Hotel. We have a 2 year old toddler so were wondering if firstly the hotel allowed kids into the spa areas and/or secondly, the hotel had any facilities that young children could use during the day? Thanks for the help.
  
  
  • Tuesday, 28 April 2026
  • We do allow children in the hotel.
    Children are able to use the spa between 10am-12pm and 4pm-6pm.

  ---

• Is the restaurant open? on sunday evening
  
  
  • Tuesday, 28 April 2026
  • Yes the restaurant is open 6-8:30

  ---

• Are you pet friendly?
  
  
  • Tuesday, 28 April 2026
  • We allow small well behaved dogs at a supplement and guide dogs

  ---

• Does property have a pool?
  
  
  • Tuesday, 28 April 2026
  • Yes we have a pool in the Spa

  ---

• Hello, do you have any dairy free options for breakfast? Also how much are treatments at the spa? Thank you
  
  
  • Tuesday, 28 April 2026
  • Good afternoon, we do provide dairy free options such as Flora butter and a variety of non-dairy milk drinks. Other items will be by definition dairy free. As for the Spa treatments this may vary from £35 up to £100 depending on treatment chosen.

  ---

• Is there a fitness center with weights and treadmills ? And what is the operational time ?
  
  
  • Tuesday, 28 April 2026
  • Hello, yes there is. Mon - Thurs 06:30 - 21:00, fri - 06:30 - 20:00, sat & sun - 07:30 - 20:00

  ---

• Hello, from the room details it appears that your beds are standard doubles. do you have any rooms with super king beds please?
  
  
  • Tuesday, 28 April 2026
  • We have standard doubles and king size beds

  ---

• Is the pool and sauna included in the price od the room ? Standard room
  
  
  • Tuesday, 28 April 2026
  • Yes it is included

  ---

• How do i book spa treatments and what treatments are on offer. Due to stay in a couple of weeks
  
  
  • Tuesday, 28 April 2026
  • Please call the hotel for spa treatment bookings

  ---

• Have you got a twin room 2 beds please with walk in shower for Saturday (one night) want to take mum away for her bday please and ground floor or lift access
  
  
  • Tuesday, 28 April 2026
  • hello
    
    If you could give us a call directly or you can alternatively book online via booking.com.

  ---

• do you have ground floor twin room with shower as I have mobility issues- how do I book this? also, do you charge for keeping luggage for few hours?
  
  
  • Tuesday, 28 April 2026
  • Yes we do, please request room 14 which is most suitable when you make your booking. Currently our luggage storage space is currently being refurbished, we recommend that you leave your bags in the car

  ---

• Do you do you do a cooked breakfast serve breakfast?
  
  
  • Tuesday, 28 April 2026
  • we serve a full English buffet style breakfast alongside bread/toast with spreads, pastries, cereals, juices and gluten free options.

  ---

• Do the rooms have "walk in showers"? I have a mobility problem, so having a shower over the bath is not a very good option for me... Please advice
  
  
  • Tuesday, 28 April 2026
  • A couple of the rooms have walk in showers

  ---

• Hi can you please tell tell me what the check in and out times are. Thank you
  
  
  • Tuesday, 28 April 2026
  • Check in is at 4pm and check out is 11am

  ---

• Can you confirm whether you have a steam room and that all pool areas etc are no longer subject to restricted times due Covid ?
  
  
  • Tuesday, 28 April 2026
  • Yes we have a Steam Room and no restrictions are in place

  ---

• do u have to go out of the building to the other side to get to.pool...
  
  
  • Tuesday, 28 April 2026
  • Our spa facilities are a separate building from our main hotel but it is only a very short walk between the two buildings.

  ---

• Hi how do I book a spa treatment for Monday 14th I am staying on the 13th feb for one night are treatments available on a Sunday!
  
  
  • Tuesday, 28 April 2026
  • Please call our hotel directly for any spa enquiries

  ---

• is it pet friendly please for 2 dogs?
  
  
  • Tuesday, 28 April 2026
  • Yes, for a charge of £35 per stay

  ---

• Can I be certain of a paking space on arrival?
  
  
  • Tuesday, 28 April 2026
  • We have approximately 60 spaces in the main hotel carpark

  ---

• I would be looking for a walk in shower for my mum whom has mobility issues ….. and do you have a lift at the property
  
  
  • Tuesday, 28 April 2026
  • Unfortunately the Hotel does not have a lift but we do have ground floor rooms

  ---

• Hi is there still a timed slot for pool etc? Thanks
  
  
  • Tuesday, 28 April 2026
  • Only for child access

  ---

• Can you use the spa
  
  
  • Tuesday, 28 April 2026
  • You have access to use the spa facilities from 15:00- use of the facilities is included in your rate

  ---

• Are there lifts to each floor and do executive rooms have walk in showers.
  
  
  • Tuesday, 28 April 2026
  • The Hotel does not have a lift and only a few rooms have walk in showers

  ---

• is there a lift ?
  
  
  • Tuesday, 28 April 2026
  • Unfortunately not but we have ground floor rooms

  ---

• Hi, can our 14-years-old daughter use the spa facilities? Thank you.
  
  
  • Tuesday, 28 April 2026
  • Good morning
    
    They can use the pool but not the sauna, steam room or hot tub

  ---

• Is the pool open 3-5july please
  
  
  • Tuesday, 28 April 2026
  • As far as I am aware it is.

  ---

• Just wondering could you please let me know if you have ground floor disabled twin rooms or alternatively a lift, thank you.
  
  
  • Tuesday, 28 April 2026
  • We have ground floor accessibility rooms, however, unfortunately no lifts in our building as it is Grade II listed.

  ---

• Hi, where I can see spa prices for treatments and how to book one??
  
  
  • Tuesday, 28 April 2026
  • All bookings are done directly with the Spa in advance

  ---

• hi executive double room and standard room what is the difference please? as both say same size room? thanks
  
  
  • Tuesday, 28 April 2026
  • Executive Double rooms are slightly larger

  ---

• Can I book a room for three adult females please?
  
  
  • Tuesday, 28 April 2026
  • Unfortunately our current policy is 2 adults per room.

  ---

• Do you offer a Sunday lunch
  
  
  • Tuesday, 28 April 2026
  • We are not offering a Sunday lunch at this present time

  ---

• Good morning. We are thinking of bringing our therapy dog . Do you do ground floor with doors to open please
  
  
  • Tuesday, 28 April 2026
  • Unfortunately none of our rooms have patio doors

  ---

• Is spa access free to residents from 15:00 to 12:00 or 16:00 to 11:00 as both answers appear in your published questions? Would paid for treatments be available outside these times?
  
  
  • Tuesday, 28 April 2026
  • Our current spa times for residents is 15:00 on day of arrival to 12:00 of day of departure.
    Any treatments booked with the spa has access from treatment time, these need to be booked in advance by calling the hotel direct.

  ---

• Is there any massage and manicure treatments available
  
  
  • Tuesday, 28 April 2026
  • Please contact the Spa directly

  ---

• I can not find any options/prices to book the apartments. How do you do this please?
  
  
  • Tuesday, 28 April 2026
  • Apartments are on an availability basis contact the hotel directly.

  ---

• hi what Is the price for breakfast per person
  
  
  • Tuesday, 28 April 2026
  • Breakfast is charge at £10 per person if booked in advance, or £14.95 if paid for on the day.

  ---

• Which bedrooms are on the ground floor as i cannot climb stairs...i would like a superior double room if possible please.
  
  
  • Tuesday, 28 April 2026
  • We do not have Superior Double rooms on the ground floor.
    On the ground floor you can choose from Classic Double/Twin, Executive Double, Suit For Family and Four Poster rooms.

  ---

• Do you still need to book a time slot for the spa facility’s
  
  
  • Tuesday, 28 April 2026
  • Booking is only required for treatments, for general spa access booking is not required.

  ---

• Check in is 4pm, but is it possible to use the spa facilities before this time on the day of arrival? Or after check out at 11am the following day?
  
  
  • Tuesday, 28 April 2026
  • The spa facilities are available after check-in until check-out outside of these times you would need to purchase a day pass direct from the spa

  ---

• Do you have any rooms that sleep 3 people?
  
  
  • Tuesday, 28 April 2026
  • Not for 3 adults

  ---

• Is there a lift how can I book a ground floor if not? Also what are charges to use spa,swimming pool etc, ?
  
  
  • Tuesday, 28 April 2026
  • We do not have a lift, ground floor rooms can be requested upon making your booking or contacting the hotel direct.
    
    There are no extra charges to use the spa facilities with your booking.

  ---