Faustino Gran Relais & Chateaux
- Historical building -
- Calle de Sa Muradeta, 22 -
- 07760 -
- Minorca -
- Ciutadella Minorca
- Telephone +39 02 56 56 77 71
9.1/10 on 495 reviews
Faustino Gran Relais & Chateaux: Sumptuous Luxury in a Historic Menorca Palace
Faustino Gran Relais & Chateaux is a 5-star luxury hotel located in the heart of Ciutadella, Menorca. Housed in a majestic 16th-century historic palace, the hotel embodies sumptuous elegance and traditional Menorcan architecture. It is part of the prestigious Relais & Châteaux collection, guaranteeing a top-tier hospitality experience, a true jewel in the historic center.
Elegant Design and Period Interiors
The interiors have been meticulously restored, preserving original features like wide vaults, stone floors, and inner courtyards, blending them with contemporary luxury design. The rooms and suites are spacious and opulent, equipped with all modern comforts and furnished in a style that reflects the rich history of the building, ensuring a refuge of peace and sophistication.
Two Pools, Spa, and Exclusive Wellness Center
The hotel offers several areas for relaxation, including two outdoor swimming pools framed by lush gardens and sun terraces. The wellness center is an oasis of tranquility, featuring an indoor pool, and offers a wide range of treatments, such as aromatherapy and hot stone massages, for an experience of total renewal of body and mind.
Gastronomy of Excellence and Central Location
The hotel's restaurant offers a gastronomic experience of excellence, with dishes that highlight local ingredients and Mediterranean flavors. A complimentary buffet breakfast is served every morning. The central location, a short walk from Ciutadella Cathedral and the Old Port, allows guests to easily immerse themselves in the city and cultural life.
Luxury Services and Proximity to Coves
In addition to the luxury of the spaces, Faustino Gran offers high-level services, including free Wi-Fi, room service, and the opportunity to organize activities like scuba diving and excursions. Its location in Ciutadella also makes it a strategic point for reaching some of Menorca's most beautiful beaches and virgin coves, such as Cala Turqueta, combining city luxury with natural discovery.
What are our guests' most frequent inquiries?
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Hi - I am looking to book your property for September 2023. When will bookings be open for these dates? Thank you!
- Tuesday, 5 July 2022
- Our rates for september 2023 may be available aproximately from March 2023
Warm regards
Faustino Gran team
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Hi do you have interconnecting rooms?
- Saturday, 4 May 2024
- Dear Mr,Mrs,
Thank you for your message.
Yes, we have some interconnecting rooms but we can´t guarantee in advance that you will have because it´s depends on availability upon check-in.
Regards,
Reservation department
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hi! im thinking of staying here and will be renting a car, but just wondering if there is any parking around the area?
thank you!
- Tuesday, 16 May 2023
- As we are located in the old town of Ciutadella, we cannot offer parking facilities on site. We recommend that you come to the entrance of the hotel with your car and we will help you by indicating where to park.
-
Do you have rooms with a twin bed please?
- Saturday, 30 July 2022
- Dear,
We have rooms with twin beds however we cannot guarantee them as the allocation of the rooms is upon availability.
Warm regards,
-
Hi, do you provide airport pick ups from Mahon and if so what is the cost ? Thank you.
- Tuesday, 11 February 2025
- Nous vous informons que notre service de transfert privé de l'aéroport de Minorque à l'hôtel Faustino Gran Relais & Châteaux coûte 145 euros par trajet pour 2 personnes.
Cordialement,
-
Can your double rooms with a patio have a cot added into the room please?
Many thanks
- Tuesday, 15 April 2025
- Dear Mr, Mrs
Thank you for your message.
Of course we can provide free of charge a baby cot in all your rooms.
Thank you,
Regards,
-
Hello
Do you have beach access?
Thanks
- Friday, 15 September 2023
- Hello, we are located in the old town of Ciutadella, there is no direct access to the beach. We remain at your disposal.
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Can the large double bed be split into 2 twin beds ?
- Thursday, 18 April 2024
- A few twin beds are available, subject to availability. However, even if the bed is a double bed, the linen can be single.
-
Hi, when do bookings for July 2023 open?
- Saturday, 13 August 2022
- Dear,
Regarding your inquiry, we inform you that the reservations for the next season will be open from mid-September onwards
Warm regards,
-
Do you have a parking available?
If yes do we need to book in advance
If no where can we Park ?
Thanks
- Tuesday, 15 April 2025
- Dear Mr,Mrs
Thank you for your message.
Yes we have a parking available and it need to be reserved in advance with conciergerie department.
Thank you
-
What’s your cancellation policy?
- Wednesday, 15 March 2023
- Depending on the season if the reservation was made with Flexible rate:
Low season 3 days
High season: 7 days
If the booking is made with Non Refundable rate - a full deposit will be requested and no changes or cancellations will be allowed.
-
is there car parking
- Saturday, 15 August 2026
- As we are located in Ciutadella’s old town with its heritage pedestrian street, we are not able to provide parking facilities on site. However, there are public outdoor parkings in the area and we can advise of the different locations
-
Is this hotel suitable for children ages 2, 9, 10 & 14?
- Saturday, 15 August 2026
- Thank you to contact us.
Will be a pleasure to welcome the children.
Kind regards
-
Please tell how much an airport transfer would be?
- Saturday, 15 August 2026
- Dear Guest,
To assist you in planning your arrival from the airport as effectively as possible, we recommend contacting our concierge team directly by mail or phone. Best regards,
-
I am booking for 2 nights in September and will be driving. Can you advise if there is somewhere locally I could park overnight whilst staying? Thanks
- Saturday, 15 August 2026
- Hello! There are few places where you could park, once you unload the luggage our staff will give you easy instructions to reach them
-
Do the rooms have ironing facilities
- Saturday, 15 August 2026
- Yes we provide iron in the room
-
Do superior rooms all have small windows or do some have large doors ? Do any have a balcony or terrace or outdoor space please?
- Saturday, 15 August 2026
- Superior rooms do not have a balcony nor terraces, they usually have standard size windows, in case of preferring large windows, we may suggest the Deluxe Premiere or Suite rooms.
Warm regards
Faustino Gran team
-
Hello, do you offer family rooms or interconnected rooms?
- Saturday, 15 August 2026
- Thank you for your question,
Regarding your inquiry, we offer both options, connecting rooms and for families, we always recommend our two bedrooms suite.
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I am arriving by ferry boat from Mallorca, I have suitcases, do you offer pick-up from the port?
- Saturday, 15 August 2026
- Hola, no unfortunately
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How far away from.the hotel are the suggested public car parks?? Are they free and secure?
- Saturday, 15 August 2026
- Good morning,
Regarding your query, there are a couple of free car parks next to the hotel, just a 5 minute walk away. We always suggest these to our guests because they are easily accessible and completely safe.
Warm regards,
-
Hello, I am looking to stay in May, do you rent the land rovers in the photo please? What are the prices?
Thank you
- Saturday, 15 August 2026
- Dear,
We do not rent the Land Rovers.
Warm regards,
-
When you book with dinner, is it three courses and a la carte? Merci.
- Saturday, 15 August 2026
- Dear Guest,
When you book for dinner usually it is a la carte unless you specifically request upon reservation that you would like to enjoy the Tasting menu.
With kindest regards
Faustino Gran Team
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Hi there - could we book a deluxe double and have an additional bed for our daughter (6)? She wouldn’t go into a separate room from us. Thanks
- Saturday, 15 August 2026
- Thank you for contacting Faustino Gran.
We inform you that we have Deluxe category rooms, in which an extra bed can be placed.
For the extra bed, you must reserve a room for three people.
Facilities & Features Faustino Gran Relais & Chateaux
- General:
- Air conditioning,
- Airport shuttle,
- Car rental,
- Designated smoking area,
- Elevator,
- Facilities for disabled guests,
- Family rooms,
- Heating,
- Non-smoking rooms,
- Packed lunches,
- Room service,
- Shuttle service,
- Smoke-free property,
- Soundproof rooms,
- Wake-up service
- Activities:
- Bicycle rental,
- Canoeing,
- Cycling,
- Diving,
- Game room,
- Hiking,
- Horseback riding,
- Snorkeling,
- Windsurfing
- Room Amenities:
- Clothes rack
- Bathroom:
- Bath or shower,
- Bathrobe,
- Free toiletries,
- Hairdryer,
- Private bathroom,
- Shower,
- Slippers,
- Toilet,
- Toilet paper,
- Towels
- Media & Technology:
- Flat-screen TV,
- Satellite channels,
- Telephone,
- TV
- Food & Drink:
- Bar,
- Breakfast in the room,
- Fruit,
- Kids' meals,
- Restaurant,
- Snack bar,
- Special diet meals (on request),
- Wine/Champagne
- Internet:
- Internet
- Outdoors:
- Garden,
- Sun deck,
- Terrace
- Parking:
- Parking
- Bedroom:
- Linens,
- Wardrobe or closet
- Accessibility:
- Upper floors accessible by elevator
- Pool and wellness:
- Beach umbrellas,
- Beauty services,
- Body treatments,
- Facial treatments,
- Fitness center,
- Locker rooms,
- Massage,
- Pool 1 – indoor,
- Sauna,
- Spa and wellness center,
- Spa facilities,
- Turkish/Steam Bath
- Reception services:
- 24-hour front desk,
- Baggage storage,
- Concierge,
- Tour desk
- Entertainment and family services:
- Babysitting/Child services,
- Board games/Puzzles
- Cleaning services:
- Daily housekeeping,
- Dry cleaning,
- Ironing service,
- Laundry
- Business facilities:
- Fax/Photocopying,
- Meeting/Banquet facilities
- Safety & security:
- CCTV in common areas,
- CCTV outside property,
- Fire extinguishers,
- Safety deposit box,
- Security alarm,
- Smoke alarms
- Safety features:
- Access to healthcare professionals,
- Face masks for guests available,
- First aid kits available,
- Hand sanitizer in guest accommodation and common areas,
- Process in place to check health of guests,
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
- Staff follow all safety protocols as directed by local authorities,
- Thermometers for guests provided by property
- Physical distancing:
- Cashless payment available,
- Contactless check-in/out,
- Physical distancing rules followed,
- Screens or physical barriers between staff and guests in appropriate areas
- Cleanliness & disinfecting:
- Guest accommodation disinfected between stays,
- Guest accommodation sealed after cleaning,
- Guests have the option to cancel any cleaning services for their accommodation during their stay,
- Linens, towels, and laundry washed in accordance with local authority guidelines,
- Use of cleaning chemicals that are effective against coronavirus
- Food & drink safety:
- All plates, cutlery, glasses, and other tableware sanitized,
- Breakfast to-go containers,
- Delivered food covered securely,
- Food can be delivered to guest accommodation,
- Physical distancing in dining areas
Terms and conditions of booking Faustino Gran Relais & Chateaux
Check In / Check Out
- Check-in from 15:00
- Check-in from 15:00
Payment policy
At online reservation, refundable down payment of deposit by credit card. At check out, final payment of balance by credit card or cash.
Transfers to / from Airport
The private transfer service is available for a fee, to / from the nearest airport, for reservations or informations please send an email after the booking confirmation clicking here.
Internet
WiFi internet access available in all public areas and is free of charge and in all rooms
Children and extra beds
- Cot: On request.
- Extra beds Children: On Request
- Extra beds Adults: On Request
Extra
Conditions and cancellation policy
All published reviews have been personally written by the clients of icastelli.net after their hotel stay!
Score breakdown
Comfort 9.1 / 10
Courtesy 9.1 / 10
Leisure 9.1 / 10
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