What are our guests' most frequent inquiries?

• Could we take our dog into the restaurant, if not is it OK to leave her in the apartment., thankyou
  
  
  • Saturday, 3 December 2022
  • Thank you for the kind message. I'm pleased to confirm that we accept dogs in our restaurant.
    I wish you a lovely weekend.
    Sincerely,

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• Hello. We can arrive at 22:00 is a late checkin still possible?
  
  
  • Monday, 20 March 2023
  • Yes, check - in is until 23. Kind regards

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• Hi, do you provide shuttle service from Siena Centre to your hotel? Thanks!
  
  
  • Sunday, 24 March 2024
  • Good afternoon,
    We can organize a private transfer with a private driver with an extra charge. From Siena Center you can take a cab as well. We have an agreement for Euro 35,00 one way.
    Best Regards

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• Are u able to collect from bus in Sienna or train. We are coming from Florence which mode of transport would be better. How:much will transfer cost to and back please we are wanting to stay two nights in May. Thank u
  
  
  • Saturday, 11 March 2023
  • Dear Guest,
    Certosa di Pontignano do not have a shuttle service.
    You can reach us by bus (n° 34 from Siena city center to Vagliagli). There is the stop "Pontignano" in front of our reception.
    Otherwise by taxi and the fare is € 25,00
    Best regards

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• Hello, I want to know if it us a possibility to do horse riding, how much does it cost and how much time for 2 persons. Thank you.
  
  
  • Monday, 31 July 2023
  • Dear Guests,
    We collaborate with a stable 10/15 minutes driving from our Certosa.
    They provide 1 hour or 2 hours horse back riding. Otherwise they provide horse back riding with wine tasting or lunch included. The prices varies from € 50 pp to € 140

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• What would be the best way we get from your place to sorrento?
  
  
  • Thursday, 25 April 2024
  • Dear Guest,
    The best way would be by car following the A1 highway.

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• Hi, is there a shuttle bus service for pick up from airport in Florence? How is it being charged? Thank you.
  
  
  • Thursday, 18 January 2024
  • Dear Guest,
    we don't have a shuttle service from Florence airport.
    We remain at your disposal,
    Kind regards

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• I'm looking for a place in Tuscany to spend the Xmas eve and day with my wife, 1 year old daughter and auntie, and would like to know if you have anything related like a Xmas dinner or lunch?
  
  
  • Monday, 10 November 2025
  • Good evening, We do have a special Christmas lunch.
    Best Regards
    Alessandra

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• Hi, is free parking available for guests in any rooms? I'm asking because there are rooms listings saying parks is available and others not.
  
  
  • Sunday, 8 September 2024
  • Yes, free parking is available for all our guests in any kind of rooms and apartment we have.
    Kind regards.

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• I am looking for a place for my daughter and I. Is there a sofa bed in the units so we each can have our own beds?
  
  
  • Saturday, 30 July 2022
  • Dear Guest,
    We can add an extra bed in the Economy and upper rooms as they are bigger.
    Otherwise you can book one of our apartments as they have separete bedrooms.
    Differently from the rooms, the apartments do not have air conditioning.

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• Is cancellation possible.
  
  
  • Wednesday, 29 November 2023
  • Dear guest,
    you can find the cancellation policy, in the general page of reservation policy,
    Kind regards

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• ho do you rooms have a kettle and iron board please? thank you
  
  
  • Monday, 3 April 2023
  • Yes we do have an iron and kettle. You can as the reception fo the iron, for the kettle it should be in the room.
    Kind regards
    Irene

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• Does the property have central heating?
  
  
  • Tuesday, 15 August 2023
  • Dear Guest,
    all the rooms have autonomous heating. Only the apartaments have central heating.

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• Do you provide airport pick n drop services?
  
  
  • Monday, 25 November 2024
  • Dear Guest,
    we would like to inform you that we can organize a car transfer.
    The prices varies depending on the quantity of people and from which airport you will need the service.
    For any further information please feel free to write us directly.

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• Is there a washing machine or laundry service?
  
  
  • Tuesday, 9 January 2024
  • We wish to inform you that we do not have a laundry service on our property.
    We will gladly provide you with information on the nearest laundries in the area.

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• Hi, do you have ac in the rooms?
  
  
  • Friday, 30 December 2022
  • Dear Guests,
    All our rooms have both air conditioning and heating.
    Only our apartments do not feature air conditioning.

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• We are family in 5 with my brother aged 14, we would like to stay in the same apartment. Can we add a bed in the two bedroom apartment with garden view?
  
  
  • Saturday, 4 May 2024
  • Dear Guest,
    Depending on the assigned apartment we can arrange for an extra bed, which has an extra price of € 15,00 per night.
    Otherwise you may modify your reservation from an apartment with 2 bedrooms to an apartment with 3 bedrooms.
    
    Best regards

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• Can you accommodate 10 people, one couple in one room and 8 people in single beds? The single beds can be in 1,2, 3 or 4 rooms with multiple beds in more than one room How close is golf? Is tennis on the property> Is there a spa?
  
  
  • Friday, 24 May 2024
  • Dear Guest,
    we do have different accommodation, some rooms can be done with twin beds and other with double beds.
    We can suggest you places to go play golf or tennis, however we do not have a spa in the premises or near by area.

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• is there an extra bed for the 3rd person (teen) in the double room? Booking suggests the double room for 3, but says it has 2 twin beds or 1 big.
  
  
  • Monday, 20 March 2023
  • Dear Guest,
    Our Economy room can be done with a double bed or 2 twin.
    When the circumsteances request it, the room can be done with a double bed and an extra bed for a third person.
    Best regards,
    Gaia

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• Are the apartments air conditioning?
  
  
  • Friday, 30 December 2022
  • Dear Guests,
    All the apartment only have fans inside the rooms, but not air conditioning.
    

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• We are looking to stay in 2023 as we had to cancel this year but can’t seem to get dates longer than a weekend ?
  
  
  • Saturday, 23 July 2022
  • Dear Guest,
    we have already some bookings for some events and weddings for next year.
    It could be that you would like to come in a period between two events and this is why it does not let you book a room more than a weekend.
    

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• Hi! I have a wedding to attend nearby (Tenuta di Monaciano) and I would like to avoid renting a car. Do you offer bicycle rentals? If so, how much does it costs per day? Thank you! Sandrine
  
  
  • Friday, 19 April 2024
  • Dear Sandrine,
    We would like to inform you that our e-bike can be rented during the day, from 8:00 am to 6:pm, by our guest.
    We do not let our guest bike at night due to safety reason.
    

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• Is it ok for me to bring my dog?
  
  
  • Tuesday, 12 May 2026
  • Dear Guest,
    
    dogs are allowed in our apartments which are spacious and have a private courtyard in the back.
    Remaining at your disposal for further information we wish you a pleasant evening.
    
    Kind regards
    Certosa di Pontignano Residenza d'Epoca

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• I read that the 2 bedrooms apartment doesn't have the air conditioning. Do you provide the fans in each bedroom during summer?
  
  
  • Tuesday, 12 May 2026
  • Yes

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• Can we check in early and work form a library or lounge ? Thanks
  
  
  • Tuesday, 12 May 2026
  • Dear Guest,
    
    we are pleased to inform you that our front desk is open from 8 am and our agents will be ready to warmly welcome you. Regarding your second request we have some quiet and comfortable places where you may work in calm.
    Kind regards

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• Winery tours nearby
  
  
  • Tuesday, 12 May 2026
  • Dear guest,
    
    we are glad to inform you that there is a walking distance winery and many others a bit further, towards Chianti area. We will be glad to help you with more specific directions once here.
    Best regards,
    Monica

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• Hello, we are a family of (2) young adults, husband and wife Are you able to accommodate us in one room with two double beds ? Thank you
  
  
  • Tuesday, 12 May 2026
  • Good afternoon,
    At Certosa you can book 2 separate rooms or an appartment for 4 people with 2 bedrooms inside and one bathroom
    Best Regards
    Reception staff

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• Dear madam, sir I assume we can have dinner at your restaurant tomorrow evening as we stay at your hotel? Thanks for confirming. Kind regards
  
  
  • Tuesday, 12 May 2026
  • Dear guest,
    
    our restaurant is open from 7pm till 10 pm. At your arrival you may decide at what time you would like to reserve the table.
    
    Kind regards
    Certosa di Pontignano Residenza d'Epoca

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• How many bathrooms is there in the 3 bedrooms apartment?
  
  
  • Tuesday, 12 May 2026
  • Dear guest,
    these apartments have only one bathroom
    Best regards
    
    Team Place of Charme

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• dear. I want to book a room for 2 adults and 1 child. The only option i can select is one double bed or 2 single beds. Do you have more options?
  
  
  • Tuesday, 12 May 2026
  • Dear guest,
    you may choose an apartament with 2 bedrooms otherwise you may still reserve a double room for three and we will provide an extra bed.
    Kind regards
    Certosa di Pontignano Residenza d'Epoca

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• Hi ! Good night ! I would like to know how can I reach the hotel if we are by train ? Where is the nearest train station from the hotel ? Are there taxis in the train station ? I am planning to stay in Orvietto and then we could go to Pontignano , by bus or train . Do you think it can be a good idea ? Thanks a lot !
  
  
  • Tuesday, 12 May 2026
  • The nearest train station is Siena, that is only 7 km from us, you can find the taxi in front of the train station, to arrive in Certosa there's a fixed price for a cab that is 20€.
    
    From Orvieto you should take a train, by bus maybe is too long.
    

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• Are the 3-bedroom apartments upstairs and are they suitable for wheelchair users?
  
  
  • Tuesday, 12 May 2026
  • sadly no is not suitable

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