What are our guests' most frequent inquiries?

• Hello, how much cost the shuttle from Geneva Airport? Thanks, Audrey
  
  
  • Sunday, 9 October 2022
  • Hello,
    The cost for a shuttle from Geneva Airport will be 250€ with a taxi.
    If you prefer there are some buses that you can book online and the prices are between 20€ - 40€.

  ---

• Do we have to book parking? Can our small dog come to the restaurant, he is well behaved.
  
  
  • Sunday, 11 September 2022
  • Hello,
    Yes it is best to book in advanced our car park at 25€ per night per vehicle. Dogs are allowed in the restaurant.
    Kind regards,
    The reception

  ---

• Hi, is the outdoor pool open in November?
  
  
  • Saturday, 3 September 2022
  • Hello,
    Yes our pool is open when our hotel is open.
    The Reception

  ---

• if I take bus from Geneva airport to Chamonix, how far from your hotel to bus stop by walk?
  
  
  • Saturday, 3 September 2022
  • Hello,
    Our hotel is located just in front of the main bus station.
    The Reception

  ---

• Hello! Do your rooms have a small fridge? Thank you. Jackie
  
  
  • Wednesday, 10 February 2021
  • Bonjour,
    
    There is only a mini bar.

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• Hello, may I ask about the opening time of your Hammam and Sauna wellness services in January? Thank you!
  
  
  • Monday, 5 September 2022
  • Hello,
    The sauna and hammam are open everyday from 10am till 8pm.
    The Reception

  ---

• Hi. Can you leave luggage whilst doing the TMB
  
  
  • Wednesday, 5 October 2022
  • Hello, yes, absolutely. with great pleasure that we will keep your luggage! The reception

  ---

• Is the outdoor pool open and heated in October? And is there a fee for using the pool and amenities? Thank you
  
  
  • Thursday, 29 September 2022
  • The outfoor pool will be open in October, it's heated at 27 degrees.
    If you have a room in the hotel, you can use the pool, sauna, hammam and hottub from 10AM until 8PM every day.
    Even the day of the check out, you can enjoy it on the afternoon

  ---

• Hi, I'm arriving in chamonix and leaving straight away to walk the TMB. Can I leave a bag with you for when I return to stay with you?
  
  
  • Monday, 4 July 2022
  • Dear guest
    We will be happy to keep your luggage while you hike Tour du Mont-Blanc.
    We are looking forward to welcome you in our hotel!
    Best regards
    The reception
    

  ---

• Is the pool open on 30th september
  
  
  • Sunday, 11 September 2022
  • Hello,
    Yes the swimming pool will be open from 10am till 8pm.
    Kind regards,
    The Reception

  ---

• What are the ski conditions like in February? Are there nice black runs? And how far is the ski lift, ski school? Can the hotel do shuttle service?
  
  
  • Tuesday, 10 January 2023
  • Good afternoon,
    
    February is the best time for skiing, you have nice black runs all around the city. You need to get transportation to go to the lift and schools. We do not have a shuttle service.
    
    Have a good day !
    
    Reception Team

  ---

• Is the swimming pool heated in the month of May?
  
  
  • Thursday, 9 May 2024
  • Yes it is heated all year.

  ---

• hi do you have balcony for room with Mont Blanc view?
  
  
  • Friday, 21 July 2023
  • Hello, yes we do.

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• hi do these tooms have balconys and what is the view
  
  
  • Wednesday, 8 March 2023
  • Hello, the standard rooms have not always a balcony, if you book one of them, you can ask to have a balcony and we will do our best to provide a room with balcony. All standard rooms have mountain view.
    Best regards,
    Reception

  ---

• Hi, do the double rooms Mont Blanc side have a Mountain View and all have balconies?
  
  
  • Sunday, 22 October 2023
  • Dear guest,
    
    Alll of our rooms facing the Mont-Blanc have a balcony.
    
    Kind regards,
    
    Le Refuge des Aiglons

  ---

• does the property have parking with electric charge points and if so what are the prices?
  
  
  • Monday, 1 August 2022
  • Hello, yes we do have electric charging points at our private underground parking. A parking space is 25€ per vehicle per night and we have 2 charging points available.
    The Reception

  ---

• Hi, I want to ask) Do u have the ski pass, if yes, could u say the price?
  
  
  • Thursday, 12 January 2023
  • Hello dear guest,
    
    Yes we do. It's 3€ per sikipass.
    
    Kindest regards,
    
    Reception team

  ---

• What time of the year is best to visit for snow?
  
  
  • Sunday, 13 April 2025
  • Hello, mid-December to early April is typically the prime time for snow, with the best conditions for skiing, snowboarding, and winter sports.

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• is credit card required upon arrival, i have lost mine and not sure if it will arrive in time?
  
  
  • Sunday, 11 February 2024
  • Hello Sir,
    
    Yes we need a credit card for the check in it's mandatory,
    
    Best regards
    The Reception Team

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• Do you store luggage for free and we can pick up on way back and don’t have to stay another night when picking up luggage?
  
  
  • Thursday, 12 October 2023
  • Dear guest,
    
    Yes, you can do that with us.
    
    Best regards,
    
    Le Refuge des Aiglons

  ---

• Hi, Cable Cars to Mont Blanc is closed at the beginning of December. Is there another way to go up there? Thank you
  
  
  • Wednesday, 30 November 2022
  • Hello,
    
    Indeed, the cablecar is the only option to go next to the Mont Blanc. It will be open only on december the 17th 2022 so you will have to wait until that moment.
    
    Best regards,
    
    Reception Team

  ---

• Hi we are thinking of coming in February, it’s our first time and was wondering if our granddaughter who is 7 would be allowed to use the pool ?
  
  
  • Saturday, 3 September 2022
  • Hello,
    Yes she will be able to use the pool as long as she is accompanied by an adult.
    The Reception

  ---

• Hi Are there any hiking tours to do?
  
  
  • Saturday, 27 August 2022
  • Hello, Yes there are a lot around Chamonix! Come to the reception and we will happily help you!
    Kind regards,
    The reception

  ---

• Hi is the Outdoor pool open in October as this is when we are coming to Chamonix?
  
  
  • Tuesday, 25 July 2023
  • Hello,
    
    The outdoor pool will be open in October. We are looking forward to welcoming you at the hotel.
    
    Best regards.

  ---

• Hi there, will the hotel be able to pick us up from the closest train station? Cheers Wendy
  
  
  • Monday, 12 September 2022
  • Hello,
    We don't to pick up unfortunately but we can arrange you a transfert with a taxi if you want.
    There are some buses also if you prefer.
    Best Regards,
    The Reception Team

  ---

• HELLO I AM TRAVELING WITH MY KIDS, WE NEED 2 ROOMS CONNECTED WITH DOOR FROM INSIDE IS YOUR ROOMS, SUITES CONNECTING WITH DOOR FROM INSIDE?
  
  
  • Thursday, 14 July 2022
  • hello,
    could you please give us the name of the reservation, so that we can arrange 2 connecting rooms, or at least close to each other?
    Thank you,
    Lydia - reception

  ---

• Hi, where it says you have an “airport shuttle”, is that to Geneva Airport? If so I was wondering how far in advance I would need to book please?
  
  
  • Sunday, 26 November 2023
  • Hi, yes we can organise a shuttle to the airport. We organise it with a taxi company. You can book with us whenever you want. Regards, Reception department.

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• Closest train station? Thank you
  
  
  • Thursday, 2 January 2025
  • Hello,
    
    The closest train station is the Chamonix Train Station, about 15 minutes walking from the hotel.
    
    Kindly,
    
    The Reception

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• Bonjour, We will hike TMB in Summer 2023. We plan booking August 12 - 15 ( check-out) and August 27 ( return back from TMB). Would I able to store 2 luggage in the hotel during my TMB hike? If yes, any cost? Please advise.
  
  
  • Wednesday, 8 March 2023
  • Hello,
    Of course, it is possible to leave your luggage for free during your TMB.
    Have a lovely day.
    Lilia,
    Reception Team.

  ---

• If I book to stay at your hotel before and after the TMB is the luggage storage there free of charge for returning guests?
  
  
  • Monday, 12 September 2022
  • Hello,
    
    We do have a luggage room in the hotel, we will only ask you to fill a paper with all your informations and also the date when you will return in the hotel.
    
    Best Regards,
    The Reception

  ---

• Hi, is the pool heated in May. We are planning to visit 8-12 of May. BR Magnus
  
  
  • Thursday, 5 October 2023
  • The pool is heated all year.

  ---

• Hi, do you have parking for a motorcycle at the property or close by?
  
  
  • Wednesday, 8 March 2023
  • Hello,
    Of course we have a carpark in our underground parking, this extra is charged 25.00 EUR per night.
    Have a lovely day.
    Lilia,
    Reception Team.
    
    

  ---

• Hello will my 9ft high camper van fit in your undercover car park ?
  
  
  • Thursday, 3 April 2025
  • Hello, there is a height restriction of 2m (6,5 ft) for the car park, but you can park your van at the "Le Grepon" parking lot, which is conveniently located just 2 minutes away from the hotel.

  ---

• Hi we are hoping to stay for 2 weeks in January. We would be driving a car with a roof box - what is the height restriction of the garage? Thanks!
  
  
  • Thursday, 3 April 2025
  • Hello, there is a height restriction of 2m (6.5 ft) for the car park.

  ---

• Morning, I’m looking forward to go on December 4th until 11. Just let me know if is gonna possible to ski
  
  
  • Wednesday, 30 November 2022
  • Hello,
    
    There are no ski slopes open before December 10th. They might open on the 3rd but it depends on the snow conditions. You can check the opening dates on the Mont-Blanc Natural Resort web site .
    
    Reception Team

  ---

• Hi, i’m planning to visit at the beginning of Aug, do you have an AC or do you provide a fan? Thank you
  
  
  • Friday, 17 June 2022
  • Hello,
    
    Sadly we do not have AC but we are able to provide fans if needed.
    
    Best wishes
    Reception

  ---

• Hi there . Can you tell how far is the nearest ski lift ?
  
  
  • Friday, 12 January 2024
  • The nearest ski lift is about 10min by bus.

  ---

• Hi if we book a room before and again after a week long hike will you store our luggage for the week we are away?
  
  
  • Friday, 23 December 2022
  • Yes of course we can keep our lugagges if you have a reservation in our hotel.

  ---

• Hey, how much is a dog per night? Man. Thanks!
  
  
  • Thursday, 16 November 2023
  • We will be pleased to welcome you to Hotel Le Refuge Des Aiglons with your animal.
    The supplement is 10 € per night and per animal.
    

  ---

• Hello, Children are allowed to swimming pool/jacuzzi? Please let me know. Thank you
  
  
  • Thursday, 12 January 2023
  • Hello dear guest,
    
    The children are allowed to swimming pool and jacuzzi at any age but they have to be accompanied if they are less then 16 years old.
    
    Kindest regards,
    
    Reception team

  ---

• Do your standard double rooms have a fridge?
  
  
  • Monday, 3 June 2024
  • There is a fridge in each room.

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• Are children allowed in the swimming pool?
  
  
  • Thursday, 19 January 2023
  • Hello,
    
    The children are allowed to go in the swimming pool, but il they are less then 16 years old they have to be accompanied.
    
    Wishing you a lovely day.
    
    Kindest regards,
    
    Alice
    Reception team

  ---

• I have a large dog (golden retriever) very friendly and quiet. Is it allowed?
  
  
  • Sunday, 26 November 2023
  • Hi, yes for dogs and animal we ask for a supplement of 10 € per night.

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• hi is your swimming pool open all year round?
  
  
  • Monday, 12 September 2022
  • Hello,
    
    Our outdoor pool is open all the year, except on november because the hotel will be close.
    
    Best Regards,
    The Reception Team

  ---

• Bonjour, Je me permets de vous contacter pour savoir s’il y a des restrictions liées au Covid ? Je pense notamment aux accès spa etc. Merci d’avance
  
  
  • Wednesday, 10 February 2021
  • Bonjour,
    Oui, nous sommes tenus de respecter les restrictions
    Une offre de restauration en « click and collect » est proposée afin de vous restaurer en chambre.
    La piscine extérieure chauffée et le bain à remous sont accessibles de 10h à 17h30.

  ---

• Do all rooms have balcony
  
  
  • Wednesday, 12 March 2025
  • No, not all rooms have a balcony. Some of our rooms do feature balconies, but it depends on the specific room type.

  ---

• We land in Geneva at 22.30. We are thinking to catch the Alpybus at 23.59. It is kind of a long time to wait. Do you have other options?
  
  
  • Tuesday, 7 February 2023
  • We do have different partners for private transfers.
    If you need further information, do not hesitate to reach us, we can help you arranging this.
    Wishing you a lovely day !

  ---

• Please how to book the bus to arrive to tour location
  
  
  • Thursday, 3 April 2025
  • Hello, to book the bus to arrive at your tour location, please note that the Chamonix Sud bus station is located just in front of the hotel. To get to Le Tour, you can take Line 3, the direct SkiBus 12, or SkiBus 15.

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• do you provide day tour services ? How much you will charge us ?
  
  
  • Monday, 20 May 2024
  • Dear Guest, we do not provide any tour. Wishing you a great day.

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• How much is it to store luggage during TMB hike if you have a booking in your hotel?
  
  
  • Tuesday, 7 February 2023
  • We can store our guest's luggage as a complementary service if they have a reservation in our hotel before and after their Mont-Blanc hike.
    For any other kind of situation, please do not hesitate to reach us.

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• Do the rooms have mountain view? Is the pool heated during the winter?
  
  
  • Friday, 23 December 2022
  • Yes all the rooms have the view on the mountains because Chamonix is surrounded by moutains.
    Of course our pool is heated even in winter, it's arround 29-30 degres.

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• Hi, how much is it to add breakfast for my stay?
  
  
  • Thursday, 5 October 2023
  • It will be 19€ per person.

  ---

• Hi, Planning to book for the 12th of dec but wondering if the ski season has started?
  
  
  • Saturday, 10 December 2022
  • Hello,
    
    The ski season will not have started at that time. All the resorts are opening on the 17th, there will be only one resort open (grands montets) at that time of the year.
    
    Best regards,
    
    Reception team

  ---

• Im looking to book for dec 26-30th 2022. Are kids 5 and 11 year old allowed to use heated pool and spa areas? Thank you
  
  
  • Wednesday, 21 September 2022
  • Bonjour, absolument vos enfants pourront profiter de la piscine,jaccuzzi, hammam et sauna

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• Hi is the pool available to use during February for adults and children ? Thank you
  
  
  • Wednesday, 31 August 2022
  • Our SPA, is open every day from 10am till 8pm. As a guest you get free access to the outdoor swimming pool, hot tub, sauna and hammam. The pool is heated to 27°C year round.

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• Hi, is free airport-transfer included in this price?
  
  
  • Thursday, 2 January 2025
  • Hello,
    
    Free airport transfer is not included with the price.
    
    Kindly,
    
    The Reception

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• Hi there! We're looking to stay at your acommodation after we complete the Tour du Mont Blanc. We were hoping to store our extra bag with you while we do the walk (appox 10 days). Would this be possible, and would there be any extra fees required? Thanks :)
  
  
  • Sunday, 15 March 2026
  • Dear Sir or Madam,
    
    You are welcome to store your luggage in our luggage room. Please note that this service is available for an additional fee of €10 per bag per day.

  ---

• do you have airport transfer available? is it possible to store a bag while on the TMB?
  
  
  • Friday, 6 October 2023
  • We can organise an airport transfer for our clients but you have to book it in advance with us.
    
    We can also keep your bag during you TMB for free.

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• How much is the airport shuttle from Geneva in July and how do we book this?
  
  
  • Friday, 7 October 2022
  • A shuttle from Geneva is 250€, you will have to call the hotel and then we will do the booking

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• Hi there . Can you tell me how much would a pick up and return transfer to Geneva for 6 people . Thanks
  
  
  • Friday, 8 December 2023
  • Hello,
    
    The transfer for 6 persons cost 260€/per way from Geneva to Chamonix.
    
    Don't hesitate to come back to us if you want to take it,
    
    I wish you a nice day,
    Romain

  ---

• Hi, do you have a gym (running treadmill)?
  
  
  • Thursday, 2 January 2025
  • Hello,
    
    We do not have a gym.
    
    Kindly,
    
    The Reception

  ---

• How much is it to hire a bicycle? Thanks
  
  
  • Friday, 20 October 2023
  • The bicycles are free of charge for our hotel guests only. There is a deposit of 700€ charged to the guest's room. In the event of a bike loss or partial damage, a replacement or repair, fee is requested up to 700€. Bikes hire are from 7AM to 11PM.

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• Hi is there air conditioning?
  
  
  • Saturday, 16 July 2022
  • Hello, there is no air conditioning in the rooms

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• Hi, would a junior suite be suitable for 4 adults?
  
  
  • Wednesday, 12 March 2025
  • Yes, a junior suite would be suitable for 4 adults. It is equipped with either 1 double bed (180x190 cm) or 2 twin beds (90x190 cm), along with a convertible sofa bed (160x190 cm) to comfortably accommodate everyone.

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• What is the distance in METERS on FOOT from the hotel to the closest ski lift facilities if any sort? Do you consider your hotel to be a SKI IN & OUT?
  
  
  • Tuesday, 30 January 2024
  • Brevent cable car is 4.5 km from our hotel.

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• Could a triple room have both our children with us? Age 7 & 3 years old? Thanks.
  
  
  • Tuesday, 7 February 2023
  • Maximum occupancy for a Superior Room (Triple Room) is 3 people.
    One king size bed and a single convertible sofa bed are displayed.
    If it is for your 3 years old child (and until 4), we can add a baby crib to your room.

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• Are there husky sledding excursions near by to book?
  
  
  • Wednesday, 14 September 2022
  • Bonjour, vous pouvez en trouver sur chamonix, saint gervais et megeve

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• Hi do you have air conditioning in the rooms?
  
  
  • Saturday, 3 September 2022
  • Hello,
    No we do not have air conditionning in our rooms but can provide you with a fan.
    The Reception

  ---

• Good afternoon, Can you please let me know the price for breakfast at your hotel? Thank you. Indre
  
  
  • Saturday, 17 September 2022
  • Hello,
    
    The price of the breakfast is at 19€ per persons

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• Hello is the outdoor pool open 24-26 oct? Is there a sauna? Any additional charges to use? Any age limits? (we have4 yr old daughter) Is parking free?
  
  
  • Saturday, 8 October 2022
  • Hello,
    The outdoor pool will be open 24-26 october. The sauna will also be open. If you have a room it's free, if not you have to book an access at 35€ per person. Parking is at 25€ per night. The limit age is 15 years old if your not a guest.

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• Hello, can you confirm how much a shared transfer for 2 adults from Geneva airport to Chamonix would be please?
  
  
  • Wednesday, 13 January 2021
  • Bonjour,
    Depending the period, I am not able to confirm any rates unfortunatly.

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• Hi if booking would we have access to the spa please? Many thanks Pauline Dickinson
  
  
  • Saturday, 25 April 2026
  • Hello,
    
    If you book a room in our hotel you have a free acces to the spa. However if you want to have treatments you have to book in advance with the spa directly.
    
    Best regards,
    
    Yoann

  ---

• Is the swimming pool accessible all year round?
  
  
  • Saturday, 25 April 2026
  • Bonjour,
    We do confirm the swimming pool is accessible.
    
    Best regards

  ---

• will you hold our luggage while we hike the TMB? (if we reserve room for before and after hike?)
  
  
  • Saturday, 25 April 2026
  • Hello,
    
    We can store your luggages during your TMB if you have a booking in our hotel.
    
    Reception

  ---

• Hello, from which airport do you have shuttles?
  
  
  • Saturday, 25 April 2026
  • Bonjour, shuttles are available for Geneva or Lyon airport

  ---

• Hello How much is your airport shuttle? And is it possible to check out later for an additional charge?
  
  
  • Saturday, 25 April 2026
  • Bonjour,
    
    To have more information about transfert service is better to send us an email directly because we have different transfert (shared / private).
    
    For a late check-out it's subject to availability, feel free to see with reception during your stay.
    
    Yoann

  ---

• do you have a sauna and turkish steam bath?
  
  
  • Saturday, 25 April 2026
  • We have an outdoor heated swimming pool, sauna, hammam and jacuzzi

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• dear sir/ madam, i'm considering your hotel for february vacation with 2 kids. are there any shuttle buses that travel to ski areas? how far are they located from your hotel? are they free or we have to pay for them?\ thank u, elina
  
  
  • Saturday, 25 April 2026
  • The hotel is located from 5 to 25 minutes by bus from the ski areas :
    
    Distance by bus from the hotel :
    
    5 min : Les Planards and Le Savoy (beginners ski area)
    10 min : Le Brévent
    10 min : La Flégère
    15 min : Les Houches
    20 min : Les Grands Montets
    25 min : Le Tour
    The bus stop is just across the street.
    Buses run all day long and are free of charge with your skipass or a guest card (to ask at reception).
    
    The reception will be delighted to help you with transportation information during your stay.
    
    Best regards
    

  ---

• Hello you do not offer half board stay? Thank you
  
  
  • Saturday, 25 April 2026
  • Dear Sir, yes we propose half board in our establishment

  ---

• Do you have free parking for guests
  
  
  • Saturday, 25 April 2026
  • We have a covered parking in the hotel where you can safely park for 25€/day

  ---

• Do you have air conditioning?
  
  
  • Saturday, 25 April 2026
  • Hello No unfortunately we don't but we can put a fan in your room if you want to.
    
    Thank you.

  ---

• Is the pool heated and if so what temperature? Would it be enjoyable in January?
  
  
  • Saturday, 25 April 2026
  • Good afternoon,
    
    The pool is heated all the year around 27 degrees. You can enjoy it every day from 10AM to 8PM.
    
    Best regards,
    
    Yoann

  ---

• Hello! Is it the swimming pool hot during June as well? :)
  
  
  • Saturday, 25 April 2026
  • Hi, Yes our swimlming pool is warm all year round.

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• Hi we are a party of 5 ( 2 adults and children 7-12). Do you have linked rooms that can accommodate us? Many thanks
  
  
  • Saturday, 25 April 2026
  • Hi yes we have interconnected rooms

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• Hi, May I book please a long stay rate for 3 months from 1 July - 30 Sept? Swift reply would be appreciated, thanks
  
  
  • Saturday, 25 April 2026
  • Hi yes of course

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• i would like to book car parking space and am bringing a dog . How do I indicate this on the booking please
  
  
  • Saturday, 25 April 2026
  • Hello,
    
    You can send us a message on booking with your requests.
    
    We are looking forward to welcoming you to Le Refuge des Aiglons****.
    Best regards

  ---

• Hello, Are you still operating your outdoor pool through the winter months? is there an outdoor hot tub too?
  
  
  • Saturday, 25 April 2026
  • The pool is heated all the year around 27 degrees. You can enjoy it every day from 10 AM to 8 PM. Best regards,

  ---

• Hi Are there tea/coffee making facilities in the rooms ?
  
  
  • Saturday, 25 April 2026
  • Dear guest
    Each room has a kettle, tea bags, milk and instant coffee.

  ---

• Hi, Does the superior triple room have coffee making facilities (Kettle). Do we get free use if the swimming pool. Looking to stay July-August time.
  
  
  • Saturday, 25 April 2026
  • Hello,
    
    All our rooms have facilities for coffee and tea.
    You have a free access to our spa from 10AM to 8PM.
    
    Have a nice day,
    
    Yoann

  ---

• Hi is there safe parking for 5 motorbikes.
  
  
  • Saturday, 25 April 2026
  • Dear Guest
    
    We have a private parking in the hotel for 25€/car/night. It is covered and secure and leads directly to the hotel reception.
    Please let us know if you would like us to book it for you as it gets busy very quick.
    
    Best regards

  ---

• Hi, is your airport shuttle a free service and how can I book?
  
  
  • Saturday, 25 April 2026
  • Hi, no there is no free airport shuttle. You can email us with all your arrival details and we can arrange private transportation for you.
    Email: concierge@hotelaiglonschamonix.com

  ---

• is there a complimentary hotel shuttle nto the ski lifts ???
  
  
  • Saturday, 25 April 2026
  • We do confirm the free access to the bus with your skipasses or guest card (to ask directly at reception).

  ---

• Are the swimming pool and sauna facilities open at the moment?
  
  
  • Saturday, 25 April 2026
  • Hello,
    Yes the swimming pool is open every day from 10:00am till 8:00pm.
    Kind regards,
    The Reception

  ---

• Hi, does the room have kettle for coffee and fridge for milk? Thanks
  
  
  • Saturday, 25 April 2026
  • Hello,
    
    All our rooms have facilities for coffee and tea. Also, you have a minibar where you can put your milk if you want.
    
    Have a nice day,
    
    Yoann

  ---

• Hello, How big is your large double bed as compared to your extra large bed?
  
  
  • Saturday, 25 April 2026
  • Hello,
    
    The Double Room has a bed of 140x190, all other rooms have a double bed of 180x200.
    
    We are looking forward to welcoming you to Le Refuge des Aiglons****.
    Best regards

  ---

• Can I buy a ski pass at the hotel? If not where is the nearest place to get one? Also how much Is it to have a pet stay with us at the hotel?
  
  
  • Saturday, 25 April 2026
  • You can to buy ski passes:
    - Online on the website: www.montblancnaturalresort.com
    - Directly at the cash desk of the ski resorts
    - At the hotel where you can buy a badge for 3€ and load it from the machine at the reception.
    

  ---

• Hello, What are the opening times of the pool, sauna, etc? How can I reserve a room with a view to the mont blanc mountain? Thanks
  
  
  • Saturday, 25 April 2026
  • Bonjour,
    
    Free unlimited access fort he hotel guests to the spa from 10am to 8pm including the outdoor heated swimming pool (29°), sauna, turkish bath and jacuzzi.
    
    Room category to book to get a Mont-Blanc side : Refuge MOnt-Blanc or superior rooms.

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• Would you be able to keep my suitcase for 9 days if I have reservation before and after my tour Mont Blanc trekking?
  
  
  • Saturday, 25 April 2026
  • Hello,
    
    If you book a room in our hotel we can keep your luggages during your Mont-Blanc Tour.
    
    Have a great day,
    
    Yoann

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• Hi , is it possible for a late check out at 2pm on a Monday?
  
  
  • Saturday, 25 April 2026
  • Our rooms are usually available around 16:00 so we will be happy to welcome you at that time. If you arrive earlier, we can keep your bags while you enjoy your day until the room is ready.

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• Hello. Is there an option of late check-out. We r planning a stay between 22 and 25 Dec. Want to check-out at 3pm. Is thre additional charge, how much
  
  
  • Saturday, 25 April 2026
  • Good afternoon,
    
    We will be very pleased to welcome you to the Refuge des Aiglons****.
    We inform you that the rooms have to be left at noon.
    Kind regards
    
    Christine

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• Hi do you have shuttle runs to the ski areas such as Le Tour or Argentiere?
  
  
  • Saturday, 25 April 2026
  • Hi, Yes there are the public buses that can take you to both of these stations. The bus stop is just in front of the hotel.
    Kind regards,
    The Reception

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• Hi is the pool /hot tub open during winter?
  
  
  • Saturday, 25 April 2026
  • Dear Guests,
    Our pool and hot tub are indeed open daily in winter time, from 10 AM to 8 PM.
    We all look forward to welcoming you.

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• Hello. Do you have inter-communicating rooms? I am travelling with my wife and 2 kids. Thanks
  
  
  • Saturday, 25 April 2026
  • Bonjour,
    
    We do have few interconnecting refuge rooms (on request before reservation - according the availability).
    
    Best regards
    
    

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• Your hotel is near finish line of Utmb 2022, Or how far from it?
  
  
  • Saturday, 25 April 2026
  • 10 MINUTES WALKING

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• Hi, do you have an EV charger nearby? thnx
  
  
  • Saturday, 25 April 2026
  • Dear Customer,
    We do in our garage.
    Waiting to welcome you soon,
    Reservation Department

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• is it okay kids 5 years old allowed for thermal bath and enjoy All facilities ?
  
  
  • Saturday, 25 April 2026
  • Yes, if you are a guest of the hotel the child can enjoy all facilities.

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• Do you have an outdoor jacuzzi in service.
  
  
  • Saturday, 25 April 2026
  • We have an outdoor swimming pool, jaccuzzi, hot tub, sauna and hammam.

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• Hello, we read that you are a pet-friendly establishment. We are planning to travel with our cat, how much would the rate for pets be? Is it a daily rate or is it just a surcharge over the entire stay? Thank you in advance!
  
  
  • Saturday, 25 April 2026
  • Hello
    A supplement of 15€ per day and per animal is asked. We'll be pleased to welcome your pet !

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• Hi can you tell me how and how often your transfers are from Geneva please
  
  
  • Saturday, 25 April 2026
  • Hi, We do not offer airport transfers but can help organise prive taxis from the hotel. Or you can book sharted transfers with different comapnies.

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• it has a heated pool outside?
  
  
  • Saturday, 25 April 2026
  • Our SPA, is open every day from 10am till 8pm. As a guest you get free access to the outdoor swimming pool, hot tub, sauna and hammam. The pool is heated to 27°C year round.

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• Is is possible to book a room that has not been occupied by customers with pets?
  
  
  • Saturday, 25 April 2026
  • Bonjour,
    
    We confirm that we can be carreful for not giving you a room occupied by guests with pets just before.
    
    Best regards
    

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• Hi I would like to know about the spa facilities. I am planning to visit the next weekend, will the spa be open and how about massage? Thanks
  
  
  • Saturday, 25 April 2026
  • Hi spa is opened this week end but we have no more availability for massages

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• Hello! We want to book at your hotel for 5 nights for the new year, Have you organized any events for New Year's ?
  
  
  • Saturday, 25 April 2026
  • Our restaurant will offer a special menu for NYE.
    Do not hesitate to contact us to have the menu be sent.

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• What’s the nearest airport to this station?
  
  
  • Saturday, 25 April 2026
  • Bonjour,
    The nearest airport is Geneva - around 1h driving from our hotel
    Best Regards
    Lauriane,

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• Do you have any organization for the new year?
  
  
  • Saturday, 25 April 2026
  • Our restaurant offers a special menu for our guests.
    Do not hestitate to contact us to have the menu sent.
    We stay at your disposal for any further information

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• Hi is your airport shuttle included? Thanks
  
  
  • Saturday, 25 April 2026
  • Airport shuttle is not included.
    We recommend these trasfer companies: www.mountaindropoffs.com www.flixbus.fr https://fr.ouibus.com/
    We can also organize a transfer for you for 230€, please ask us by email : concierge@hotelaiglonschamonix.com
    

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• Hello Is there a pull out bed it sofa bed in the single room as I will be with my son ? Kind regards
  
  
  • Saturday, 25 April 2026
  • Dear Customer,
    We cannot offer to put an extra bed in the single room.
    You can have twin beds in standard rooms and all other categories.
    Best regards

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• Dear Is the pool open early November and accessible for my children (12 and 14y)? Best regards
  
  
  • Saturday, 25 April 2026
  • Hello, the swimming pool is open for adults and children (accompanied by an adult) the whole year.

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• Hello - I am looking at a triple room in the last week of January. Is it breakfast and dinner included? Is there any wine included with dinner?
  
  
  • Saturday, 25 April 2026
  • Bonjour,
    
    When you book a room in our hotel you have 2 choices, Room only or Room & Breakfast.
    
    If you want to book an Half-board stay you have to see with us directly.
    
    In any case, wine is not include in the dinner.
    
    Yoann

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