What are our guests' most frequent inquiries?

• Hi, do you offer transport/shuttle service from main train station? Thank you!
  
  
  • Tuesday, 28 January 2020
  • Dear Guest,
    We kindly inform you that we are less than 10 minutes walking distance from the Hotel. Should you be travelling with many bags, you will find public porters just outside the train station that will help you reach the hotel. The cost depends on the amount of luggage.
    Kind regards

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• Ciao, how far is the car park please? Also how long does it take to get to the airport?
  
  
  • Monday, 17 August 2020
  • P.le Roma car park 300 meters
    airport 20 minutes driving distance

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• Do you have laundry service? If yes how much and how long does it take for 1 load of laundry?
  
  
  • Sunday, 30 October 2022
  • we have an outside laundry service available form Monday to Friday at labor days
    they collect the item at 9am and deliver it at 8pm

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• What is the charge for an airport shuttle for 2 people? What is the charge for a taxi to the cruise port?
  
  
  • Tuesday, 5 January 2021
  • Taxi car from/to Marco Polo Airport costs €50 one way, up to 2 people, to be paid directly to the driver (day time)
    Taxi boat from/to the Port costs €90 or by car € 40, one way up to 2 people, to be paid directly to the driver, (day time)

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• How does one come from airport . I see shuttle available . I arrive next Friday 13-1-23. Thanks.
  
  
  • Thursday, 5 January 2023
  • Hello, we can arrange for a private transfer, we will need your flight details in order to receive the prices. Alternatively you may take a car or boat taxi or the public bus.

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• Hi, i intend to stay in your hotel for few days in September 22. Can you please guide how to reach hotel from Santa Lucia train station if one is not able to walk with luggage. Thanks
  
  
  • Sunday, 3 July 2022
  • Santa Lucia railway station is 7/8 minutes walking distance to our hotel. You could have public porters who help to join our hotel carrying the luggage on chariots. >Cost € 7,50 per piece (minimum of € 10,00).

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• How far is the hotel from the cruise port and can you travel by land taxi?
  
  
  • Thursday, 14 November 2019
  • Dear Guest,
    The Hotel Papadopoli is located 1 km from the cruise terminal.
    From Piazzale Roma to the Port it is possible to take a private taxi cab.
    At your complete disposal,
    Best regards

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• hello. where i can park my car ? do you offer a private parking ?
  
  
  • Sunday, 16 April 2023
  • we do not have our private parking. you could reserve at Garage San Marco, located in P. Roma or in any other garaged nearby. our hotel is 5 minutes walking distance from P.Roma.

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• How far is it from airport How much extra chargers will it be
  
  
  • Tuesday, 8 November 2022
  • The airport can be reached by car taxi or bus in about 20/25 minutes or by water taxi in 40 minutes. The costs change depending on the time of day and the number of the people: car taxi starts from € 50, water taxi starts from € 130, bus €10 one way

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• How do I travel from the Marco Airport to your hotel? How much does the airport shuttle cost for 1 adult and 2 kids thank you
  
  
  • Wednesday, 29 March 2023
  • please contact our concierge for transfer information
    the shuttle bus costs € 10,00 per person each way

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• Do you offer connecting rooms for a family of five needing to book two rooms
  
  
  • Saturday, 1 February 2025
  • Dear Guest, with pleasure we can do all the best, upon availability, to assign rooms on same floor and near each other.
    Best regards.

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• Hello, do you have connecting rooms for parents with older children (teenage 10-16 years) who are not yet ready to stay on their own?
  
  
  • Monday, 7 October 2024
  • Good morning from Hotel Papadopoli MGallery.
    Please, let us have your request directly to check the availability we can propose.
    Have a nice day.
    The staff

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• Do the king suites? have a terrace? Do they have a bathtub?
  
  
  • Saturday, 21 January 2023
  • Only a couple of the Deluxe Suites have a private terrace and a bathtub, those requests are always subject to availability and could not be guaranteed at the time of booking.

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• is there a lift in the hotel? Thanks
  
  
  • Thursday, 2 February 2023
  • Yes we have the lift

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• Is there a gym for the Venice location?
  
  
  • Tuesday, 24 December 2019
  • Dear Guest, the Hotel does not have an internal gym but there is a fitness center only 10 minutes walking distance from the Hotel. We remain at your complete disposal. Best regards

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• Do you offer 1. room service? 2. Airport transfers Does the available room have access to a courtyard, or open window, or balcony?
  
  
  • Monday, 17 August 2020
  • 1. we have 24 hours room service available
    2 airport transfer could be organized by our concierge
    3. all our room have open windows, some deluxe rooms has a balcony and our executive Suite have a terrace

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• Could I get an extra bed my 15 year old to stay with 3 adults in a triple room?
  
  
  • Sunday, 2 June 2024
  • Dear Guest, thank you for your message.
    We cannot accomodate 4 people in the room. The maximum occupancy in the triple room is 3 people.
    We remain at your disposal,
    Best Regards
    hotel Papadopoli Mgallery Venezia

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• Is the room with the bathtub at the front of the bed still available? Just saw it from the pictures
  
  
  • Saturday, 7 November 2020
  • yes it is still available

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• buon giorno, how far are you from where the Viking ocean cruise ships dock? grazie
  
  
  • Tuesday, 13 June 2023
  • Dear Guest, you should check with the cruise company to which port the cruise will arrive and we will be able to give you a specific answer accordingly.

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• Hello, we are looking to book your hotel for our 50th anniversary. Do you have a room available with a balcony or terrace for 3 nights from 15th March 2023 as this is important to us?
  
  
  • Wednesday, 15 February 2023
  • Dear Guest, please be so kind to note that the only rooms which have both canal view and balcony are the Deluxe triple rooms. The Deluxe double rooms may have the canal view or the terrace. Terrace rooms do not face the canal.

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• Hi, wondering if we can drop off luggage before check-in as we will arrive in the morning? Thx
  
  
  • Wednesday, 2 October 2024
  • Good morning from Hotel Papadopoli MGallery. We confirm that it is possible to leave the luggage at the hotel, if at your arrival prior the check in time, the room is not ready.
    Have a nice day.
    The Staff

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• Hello, I have 3 luggage to bring from either of the train station in Venice. Would it be easy for me to bring them to the hotel?
  
  
  • Thursday, 17 November 2022
  • Hello, we are less than 10 minutes walking from the train station, you will have two bridges to cross (one big and one small). If you need help with the luggage, you will find public porters outside the station, they usually charge € 7,50 per bag.

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• Hello, as we are arriving between 10 to 11pm, could you please let us know if it is possible to have a snack and drink. What time is the bar open?
  
  
  • Thursday, 16 February 2023
  • Dear Guest, our Lounge Bar is open until midnight, but we are pleased to inform you that we have available a 24 h room service snack menu.

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• Hello, I will arrive at Venice airport at 11pm. what is the best alternative to get to the hotel at that time?
  
  
  • Thursday, 2 March 2023
  • Dear Guest, as you are arriving late you can either take a car taxi or the bus that will take you to Piazzale Roma (car terminal of Venice), less than 5 minutes walking from the hotel. The last bus is at 0.40.

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• How much it airport shuttle and we’re do we get it from please
  
  
  • Friday, 16 December 2022
  • from Marco Polo to Bus terminal Piazzale Roma airport shuttle bus from ATVO company every 20/30 minutes. it costs € 10,00 per person
    then there are 300 meters walking distance to our Hotel

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• we will be traveling in summer. do you have air conditioning in your rooms? also, how much would a taxi cost from depot to the airport? thank you
  
  
  • Sunday, 19 March 2023
  • Dear Guest, we confirm you that we do provide air conditioning in the rooms.
    The price of the taxi depends on the time of the day and the number of people, however a taxi car costs about 50/60 euro while a taxi boat costs 130/140 euro

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• Hello, We will be arriving by 11 am and we only have 1 day to explore your beautiful city. Can we get an early check in so we can drop our bags off? Or do you have a secure area to hold our bags if we can't get an early check in?
  
  
  • Wednesday, 21 June 2023
  • Dear Guest, check.in starts after 2.00 pm, you will be able to leave the suitcases in our deposit room for free and immediately start to discover Venice.

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• Hi, I see that your deluxe rooms have either a canal view or a terrace. Is it possible to specifically request the terrace?
  
  
  • Sunday, 27 November 2022
  • Hello, of course you may inform us about your preference for a room with terrace and we are used to do our utmost to satisfy our Guests' request, however as every other request it is always subject to hotel availability and could not be guaranteed.

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• Hi, where is the closest parking place if arriving by car?
  
  
  • Tuesday, 8 November 2022
  • The closest parking area is Piazzale Roma. If you have a reservation in our hotel and you book online the Garage San Marco, select the "Accor Papadopoli" from the affiliated hotel list so you can take advantage of a 10% discount from their rate.

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• Our flight arrives at 9:30am. Will there be a restroom that we can use to freshen up before we store our luggage with the desk?
  
  
  • Sunday, 5 March 2023
  • Dear Guest, if you arrive at the hotel early in the morning we confirm you that you are allowed to use our common areas (toilet, bar, breakfast at extra charge..) and of course our storage room for the bags.

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• Hello do you offer late check out in peak season (July) if so what time would that be.? Thank you
  
  
  • Friday, 26 January 2024
  • Late check-out is available until 06.00 pm and the supplement during high season is of 160 Euros.
    This service is upon hotel availability, and must be first verified and reconfirmed by the Hotel.
    At your complete disposal

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• What is the cost for car park per day, is it safe and would one need to reserve?
  
  
  • Tuesday, 20 October 2020
  • The cost i 32,00 every 24 hours in the Garage San Marco. they apply 10% discount to our guests

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• Our flight will arrive early in the am. Can you store our luggage until checkin time ? Thanks.
  
  
  • Tuesday, 21 April 2026
  • Dear Guest,
    We thank you for contacting us. We confirm you that we have a deposit room to keep the luggage if you arrive early in the morning and the room is still not available. Check-in time starts at 2.00 pm. Kind regards

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• hi, how much is airport shuttle from and to Venice Tresivo airport. Kind Regards, Kinga
  
  
  • Tuesday, 21 April 2026
  • Dear Guest,
    We thank you very much for contacting us. Please be kindly informed that for any transfer information you should contact our Concierge at the address h1313-fo@accor.com. Thank you

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• Our reservation is starts on 26-aug-2025. We will be dropping our rental car back at Marco Polo airport about noon on the 26th. Is there a hotel shuttle service from there? How much does this cost and how would we reserve it? Thank you.
  
  
  • Tuesday, 21 April 2026
  • Dear Sir/Madam,
    from Marco Polo Airport we suggest you reserve a private car taxi till PIazzale Roma. Piazzale Roma is 5 minutes walking far from Hotel Papadopoli Mgallery, otherwise we can propose you a pubblic bus (Atvo or nr.5) till Piazzale Roma.

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• Where is breakfast served? Is there an outside terrace for breakfast?
  
  
  • Tuesday, 21 April 2026
  • Breakfast is served in our Giardino d' Inverno restaurant. if the weather is fine, the outside terrace is at disposal

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• Hi, are there tea, coffee making facilities in the room
  
  
  • Tuesday, 21 April 2026
  • yest there are

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• I’m so confused by the room rates and options and can’t determine the difference in rooms
  
  
  • Tuesday, 21 April 2026
  • how can we help you?

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• Caio, My flight does not arrive until 23:30…would I be able to check in as late as 00:30 ?
  
  
  • Tuesday, 21 April 2026
  • Dear Guest,
    We confirm you that our Reception is 24h open.
    

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• Hi does the canal view rooms have a balcony facing the canal?
  
  
  • Tuesday, 21 April 2026
  • deluxe rooms have canal view or terrace, not both

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• What restaurants, attractions, and public transit options are nearby?
  
  
  • Tuesday, 21 April 2026
  • We are close to Piazzale Roma where almost all lines of the waterbus are leaving and take you around Venice. Concerning restaurants and attraction our Concierge will be glad to assist you once you are at the hotel.

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• Buonasera, qual’e’ il nome della stanza che ha la jacuzzi? Grazie mille, Flaminia
  
  
  • Tuesday, 21 April 2026
  • è la executive Suite Jacqueline

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