What are our guests' most frequent inquiries?

• hi do you provide towels for sunbathing at the pool?
  
  
  • Monday, 1 May 2023
  • Hello,
    Yes, we do provide free towels to use at the pool.
    Kind regards

  ---

• Hello, what time does your breakfast start? Thank you.
  
  
  • Tuesday, 15 October 2024
  • Dear guest,
    It is from 7.30 until 11:00.
    Kind regards,
    La Isla y el Mar Hotel Boutique *****

  ---

• hi. is unlimited alcohol included in half board?
  
  
  • Thursday, 1 June 2023
  • Good morning,
    
    Drinks are not included in half board at dinner time.
    
    Kind regards

  ---

• Hi, how many sunbeds are at the pool?
  
  
  • Monday, 27 February 2023
  • Hello,
    At the pool we have around 15 sunbeds and at the solarium aorund 25.
    Kind regards

  ---

• Hi Do you have daily yoga classes Thanks
  
  
  • Thursday, 5 January 2023
  • Good morning,
    
    We offer Yoga classes on tuesday and thursday morning.
    
    Kind regards

  ---

• do you provide pool towels?
  
  
  • Monday, 10 April 2023
  • Good evening,
    Yes, pool towels will be in the room at arrival.
    Kind regards

  ---

• Is there renovations/building works going on or due to take place at anytime this year please?
  
  
  • Thursday, 20 April 2023
  • Good afternoon,
    At the moment we do not have any information about renovations.
    
    Kind regards

  ---

• I wanted a double bed for our classic room for the 23rd January to 1st February. is this possible?
  
  
  • Sunday, 30 April 2023
  • Good morning,
    You can contatc us directly for any request.
    
    Kind regards

  ---

• Looking at booking , rooms states single beds x2 however I would prefer double is that possible?
  
  
  • Wednesday, 26 October 2022
  • Hello,
    
    Yes we have both options but it all depends on its availability therefor can not be guaranteed before your arrival.
    
    Best regards,

  ---

• Hi there! We are staying in your hotel in May, would the pool bar be open at that time of year? Thank you :)
  
  
  • Friday, 13 January 2023
  • Hello,
    
    Yes the pool bar is open all over the year.
    
    Kind regards

  ---

• Do the classics suites have sun most of the day in January on there balconies ?
  
  
  • Sunday, 18 September 2022
  • Hello, all suites, so also de Classics face the south so they have sun most part of the day. These types of suites only have terraces since they are located all on the ground floor.

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• do all rooms have a balcony?
  
  
  • Saturday, 18 June 2022
  • Hello,
    In our hotel not all rooms have a balcony. The rooms situated on the ground floor have a terrace.
    Best Regards
    Reception Team

  ---

• Hello, do you offer separate beds rather than king-sized sized, please?
  
  
  • Monday, 6 January 2025
  • Good Evening,
    
    Thank you for the interest in our Hotel Boutique*****,
    
    We do have both,
    
    When you make your reservation, please add as a comment which type of bed you would like to have in order to take it into consideration,
    
    Kind Regards,

  ---

• is there an outside area to eat breakfast
  
  
  • Friday, 15 December 2023
  • Good Afternoon,
    Our breakfast area is indoors surrounding by glass,
    
    Thank you for your message,
    
    Kind regards,
    
    Reception
    
    La Isla y El Mar Hotel Boutique*****

  ---

• Is this hotel accessible? I use a wheelchair and mobility scooter.
  
  
  • Tuesday, 17 February 2026
  • Good evening,
    yes it is.
    Kind regards,
    La Isla y el Mar Boutique Hotel

  ---

• we land at 10:15 and we will probably get to the hotel by 11:45 - can you still allow us to check in?
  
  
  • Saturday, 10 June 2023
  • Good morning,
    
    thank you very much for the information. You can check in any time you want. The room normally is ready around 15:00. Anyway as usual we will give our best to let you in the room as soon as we can.
    
    Kind regards,

  ---

• Hi, how much is the aorport shuttle. pick up on the 1st of Nov around 12noon. drop off on the 4th around 5pm. many thanks
  
  
  • Tuesday, 20 September 2022
  • Hello!
    
    The most economical options is to take one of the local taxis upon your arrival at the airport. They will cost you 10 -15€ for the trip.
    
    Best regards,

  ---

• Hi, our daughter is turning 16 during our planned trip. can we book here
  
  
  • Monday, 10 March 2025
  • Hello! Keep in mind that we are a adult only hotel, if all people who visit are 16 years or older they are allowed to be in the hotel.
    
    Best regards,
    
    La Isla y el Mar Hotel Boutique *****

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• How many guest rooms does the hotel have?
  
  
  • Saturday, 5 August 2023
  • Good morning,
    
    Our hotel has 81 rooms.
    
    Best regards

  ---

• Are all guests staying at your hotel guaranteed a sun lounger by the pool?
  
  
  • Sunday, 25 June 2023
  • Good afternoon,
    We have sunbeds around the pool and in our chill-out area, where guest can go and find a free sunbed.
    
    Best regards

  ---

• do some rooms come with jacuzzi on balcony ?
  
  
  • Thursday, 9 March 2023
  • Hello, Not on the front balcony, we have a seperate fully private balcony with the jacuzzi on it. This is without any views.

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• does every room have a balcony or terace
  
  
  • Tuesday, 25 July 2023
  • Every room has either a Balcony or a terace of different sizes and views.

  ---

• Can our daughter age 17 come with us in your hotel?
  
  
  • Saturday, 29 March 2025
  • Hello,
    
    From 16 years old they are allowed in the hotel
    
    Best regards,

  ---

• do you host any entertainment in the evenings?
  
  
  • Monday, 20 February 2023
  • Good morning,
    
    Thursday, Friday and Saturday we have live music in the evenings in the Kentia gourmet club.
    
    Kind regards

  ---

• Do any of your suites have a sofa bed and are the bedrooms separated to the lounge?
  
  
  • Tuesday, 19 November 2024
  • Hello!
    
    Yes some of our rooms have a sofabed, and the bedroom is always seperated from the lounge with a little hallway. You could also choose the Suite Deluxe which comes with 2 seperated bedrooms.

  ---

• Hello, do the sea view rooms - Excellence/upper level suites have sun loungers on the balcony? thanks
  
  
  • Wednesday, 8 February 2023
  • Hello!
    
    No they do not, only the Classic Suites and Junior Pool Suites have sunloungers on the terraces.

  ---

• Any facilities for a sofa bed for 2’person sharing
  
  
  • Thursday, 17 August 2023
  • HEllo,
    
    Our sofas are normal sofa but some of our rooms have 2 single beds.
    
    Best regards

  ---

• Is the price set pp or altogether
  
  
  • Thursday, 13 July 2023
  • The total is always the total for the room and for your stay.
    
    Best regards,
    
    La Isla y el Mar Hotel Boutique *****

  ---

• Hello - We are travelling with 2 teenagers aged 15, do you accommodate teenagers? Thank you
  
  
  • Thursday, 21 May 2026
  • Dear Cliente,
    
    Im sad to inform you that we are a Adult Only hotel and only admit 16 years + in our establishment.
    
    Best regards,
    
    La Isla y el Mar Hotel Boutique

  ---

• Hi I read there is only 40 sunbeds in total but 80 rooms that could mean 160 possible guests That would mean there would be no sunbeds for most guests
  
  
  • Wednesday, 8 January 2025
  • Every room has two sunbeds/sunchair (it depends if the room has a terrace or a balcony) plus the ones that are around the pool, plus the ones in the chill-out area (next to the pool).

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• hi, does the excellence suite have the hot tub?
  
  
  • Saturday, 20 May 2023
  • Good morning,
    
    No, the only roon we have with a hot tub are the Suite Deluxe.
    Kind regards

  ---

• What time is breakfast served?
  
  
  • Monday, 15 September 2025
  • Hello!
    
    Breakfast is served from 07:30 untill 11:00 with 11 being the closing time of the restaurant.
    
    Best regards,
    
    La Isla y el Mar

  ---

• Is the hotel suitable for guest with restricted mobility? (Needs walking stick etc)
  
  
  • Wednesday, 28 August 2024
  • Hello!
    
    Yes, it is very suitable as mostly of the ground is all leveled. Meaning there are almost non stairs except for our upper floor rooms, and access to our breakfast with 4 steps, and 5 steps to our chill-out zone.

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• Hi do you da day passes for your spa thanks Clare
  
  
  • Thursday, 27 February 2025
  • Dear Clare,
    
    Our spa is open to all the public, keep in mind its a Spa with treatments and we do not have a circuit.
    
    For any info please visit the of the spa by searching on your favorite seachengine: AfefDammak
    
    Best regards,

  ---

• Hi does the restaurant serve lunch?
  
  
  • Monday, 31 October 2022
  • Dear Sir/Madam,
    
    Our poolbar is open during the lunchtimes and serves food.

  ---

• is there room service
  
  
  • Friday, 22 March 2024
  • Good Evening Dear,
    
    Yes, there is Room service,
    
    Anything else we can do for you, please do not hesitate to contact,
    
    Kind Regards,
    
    Reception,
    
    La Isla y El Mar Hotel Boutique*****

  ---

• How many rooms are there
  
  
  • Sunday, 21 August 2022
  • Hello,
    
    The hotel has 82 rooms.

  ---

• Can your beds be made into twin beds Regards
  
  
  • Tuesday, 3 December 2024
  • We do have seperate beds however it depends on the availability therefor can never be guaranteed before your arrival.

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• are they private pools/ jacuzzi
  
  
  • Sunday, 23 March 2025
  • Hello! Im not sure what Jacuzzi you are referring to, but the ones in the Suite Deluxe and Premium Suite yes are private. The pool however is accesable for all our clients.
    
    Best regards,
    
    La Isla y el Mar Hotel Boutique

  ---

• Is the spa open?
  
  
  • Wednesday, 23 August 2023
  • Good afternoon,
    The spa is open just for the guest that book special treatment.
    KInd regards,
    
    La Isla Y el Mar Boutique Hotel

  ---

• We have stayed with you before and we were told we would get 20% discount the next time we book, is this still the case? possibly book 18-25 nov 2022
  
  
  • Saturday, 19 November 2022
  • Dear Sir/Madam,
    
    If you book through us directly then yes our returning customers can get a 10% discount.
    
    Please send us a message to our Reservations department
    
    Best regards,
    
    La Isla y el Mar Hotel Boutique *****

  ---

• Which of your rooms have Private outdoor jacuzzi please we would like to book 1 feb 2026 for 7 nights 2 adults thank you
  
  
  • Saturday, 25 October 2025
  • All our Deluxe Suite have outdoor Jacuzzi and our Premium Suite has a jacuzzi in the terrace.

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• Hi is it extra to use the spa
  
  
  • Sunday, 2 February 2025
  • Yes, Sir/Madame. The usage of the spa facilities has an extra cost due to them being part of special treatments.

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• My wife and I would like to book a 5 night stay in February. It appears there is no parking. Is that correct? Can a car be hired?
  
  
  • Monday, 11 November 2024
  • Cars can be hired directly at the hotel through some providers that work with us and we have some parking that is for our guests only.

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• Hello do you have single occupancy
  
  
  • Sunday, 5 April 2026
  • Hello!
    
    The individual prices you can see online are prices per room per night. We do however frequently receive people who travel solo aswell.
    
    Best regards,
    
    La Isla y el Mar Hotel Boutique

  ---

• hi. with half board, do guests pay for drinks separately?
  
  
  • Thursday, 1 June 2023
  • Good afternoon,
    
    Yes, drinks are not included during dinner.
    
    Kind regards

  ---

• I am travelling alone and you have a suite available but it has 2 single beds. Do you have a suite with a double bed?
  
  
  • Saturday, 18 February 2023
  • Good morning,
    
    We do have classic suites with 2 single beds or a double bed. It depends for what date you were looking for to come?
    
    Kind regards
    
    Reception

  ---

• Do you have disabled access suites? I need a walk in shower and very few steps in the hotel? Is the pool disability accessible?
  
  
  • Thursday, 30 October 2025
  • Good afternoon,
    
    we do have those kind of rooms, it depends on their availability.
    
    The pool have a walking ramp.
    
    If you need any further information do not hesitate in cotncating us.
    
    Kind regards,
    
    La Isla y el Mar Boutique Hotel

  ---

• Hi- can I use the spa if I’m a non- resident at the hotel? Many thanks
  
  
  • Sunday, 2 July 2023
  • Hello,
    
    You course you can book a treatment at our SPA even if you are not staying in the hotel.
    
    Kind regards

  ---

• For the half board - is it only buffet ?
  
  
  • Thursday, 6 July 2023
  • Half board packege include the restaurant la "La Isla" in which every day there is a different menu, You can chose the main corse from a la carte menu and all the starters side dishes and dessert is kind of buffet.
    
    Regards,
    

  ---

• I’d interested to know whether smoking is allowed, on the balconies, or in the outdoor restaurant and pool areas? (Due to asthma I need to avoid it!)
  
  
  • Monday, 31 October 2022
  • Dear Sir/Madam,
    
    Smoking is allowed on the terraces and balconies of the rooms. Everywhere outdoors people are able to smoke. Around the pool area there is a designated smoking zone where people can lay.

  ---

• I was looking to book a stay with my daughters of 20 & 16 years of age would this be possible as you are a adults only hotel.
  
  
  • Wednesday, 6 July 2022
  • Hello. Our hotel is for the guests from 16 years old and up so there is no problem.
    Best Regards
    Reception Team

  ---

• are children allowed at hotel
  
  
  • Monday, 27 June 2022
  • We are only adults hotel.

  ---

• Hello What is your cancelllation policy on a pool suite?
  
  
  • Wednesday, 10 August 2022
  • Good afternoon,
    
    If you cancel 48 hours before the day of your arrival, you will be charged 30% of the total reservation, corresponding to the amount of the agreed prepayment.
    
    Kind regards

  ---

• Do you have halal as a special request??
  
  
  • Friday, 8 November 2024
  • Sadly we do not have any Halal providers in the hotel at the moment, we do however have Fish and other Seafood products in our hotel and we are trying to get in contact with providers that do sell Halal meat for the next future.

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• Hi, can I book this hotel and pay on arrival ? La Isla del mare
  
  
  • Monday, 25 May 2026
  • Dear Guest.
    
    Making the reservation via booking we will charge you before your arrival day.
    
    

  ---

• Is your hotel adults only
  
  
  • Monday, 25 May 2026
  • Good afternoon,
    
    Yes the hotel is adults only (from 16 years old).
    
    Kind regards

  ---

• Good evening, can you tell me what make of hairdryer you have in the room and is it one that you have to keep your finger on to operate ?
  
  
  • Monday, 25 May 2026
  • No, you don't have to keep your finger on to operate

  ---

• Hi there just wondering does the flight also cover the cost of the total with the accommodation and breakfast please?. Thank you
  
  
  • Monday, 25 May 2026
  • Dear Sir/Madam,
    
    Im afraid im not able to answer this question. If you are buying a package deal that includes flights you need to contact booking directly. We are only able to answer questions about the hotel itself and its reservations.
    
    Saludos

  ---

• Hi Are the pools heated?
  
  
  • Monday, 25 May 2026
  • Yes, our pool is heated all year long. Kind Regards

  ---

• Is there an iron in the room?
  
  
  • Monday, 25 May 2026
  • Hello,
    
    There is no iron and board in the room. However please note that you can request for them at the reception!
    
    Best Regards
    La Isla y el Mar Hotel Boutique *****

  ---

• Is it warm enough to sleep in in December?
  
  
  • Monday, 25 May 2026
  • Hello!
    
    To sleep in december? On the Island we have 155.000 locals sleeping here all year round. The temperature does not go below 15 degrees avarage. So yes it will be warm enough.
    
    Best regards,

  ---

• Can the twin room be made up as a double ? It says twin but the picture looks double. Thank you
  
  
  • Monday, 25 May 2026
  • Yes we can make the beds up as you would like to have them!

  ---

• Hi just wondering is there a price that doesn’t include breakfast? Thanks
  
  
  • Monday, 25 May 2026
  • Hello!
    
    No the minimum is your stay with the breakfast which is the basic option.
    
    Best regards,
    
    La Isla y el Mar Hotel Boutique *****

  ---

• Hi, what is the half board? Lunch or dinner? Do you offer al inclusive? Thanks
  
  
  • Monday, 25 May 2026
  • Good afternoon,
    The Half Baord includes Breakfast and Dinner buffet.
    Thank you

  ---

• I would be coming with my brother could we have seperate sleeping areas in the suites with a door in between??
  
  
  • Monday, 25 May 2026
  • Good afternoon,
    We have a suite with 2 bedrooms, they are suites deluxe. All the other suites don't have separate bedrooms with doors, they have one bedroom and we can prepare a sofa bed in the living room but there is no door inbetween.

  ---

• Do you have a dress code for breakfast and dinner
  
  
  • Monday, 25 May 2026
  • Hello!
    
    Yes, you are not allowed to go inside the restaurant if you are not properly dressed. Meaning you cant go in with for example a swimming suit or shorts.

  ---

• Hello, is the hotel walking distance to the bars, restaurants and beach?
  
  
  • Monday, 25 May 2026
  • Hello, yes it is about 12 minutes from the beach, and a 10 min walk from the town with restaurants and bars.

  ---

• Sorry! The question was meant to be: is it warm enough to swim in December?
  
  
  • Monday, 25 May 2026
  • HELLO,
    AVERAGE DAILY TEMPERATURE IN DECEMBER REACHES 21 DEGREES.
    THE AVERAGE SEA TEMPERATURE IS ABOUT 19 DEGREES. HOTEL POOL IS HEATED.
    BEST REGARDS

  ---

• Does this room have 2 sun loungers on its terrace as I like to lie outside my apartment & not by the pool?
  
  
  • Monday, 25 May 2026
  • in the Suite Junior Pool yes we have 2 sunloungers on the terrace

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• Hi is the two bedrooms two seperate rooms in addition to the lounge please
  
  
  • Monday, 25 May 2026
  • Good morning dear guest,
    Thank you for your message and for your interest in our Boutique Hotel,
    
    Correct, our Deluxe Suites are those that have two separate bedroom. One of them has a door giving more privacy.
    
    Kind Regards,
    Reception.

  ---

• Hi can you tell me what rooms come with sun loungers on their terrace?
  
  
  • Monday, 25 May 2026
  • Good morning,
    
    Classic Suite and Junior Pool
    
    Thank you

  ---

• I note your hotel has a no children policy. Is it possible to make an exception for young persons aged 16+ attending for family holiday?
  
  
  • Monday, 25 May 2026
  • Good evening,
    Our Hotel accepts "children" from 16 years old.
    Kind regards

  ---

• My wife and I are booked into a junior suite with a pool view, is it possible to accommodate my daughter in this room as she probably wants to join us for all or part of the stay?
  
  
  • Monday, 25 May 2026
  • Good evening,
    Thank you for your message.
    We will be pleased to answer to all your questions, please just send us an email to recepcion@laislayelmar.com
    Thank you!

  ---

• if you book b&b only is it possible to pay for dinner for a few nights when there how much is dinner are you doing a special dinner Christmas night
  
  
  • Monday, 25 May 2026
  • Good evening,
    Thank you for your message.
    We will be pleased to answer to all your questions, please just send us an email to recepcion@laislayelmar.com.
    Thank you!

  ---

• Hi, would it be possible to add an extra bed into the 2 guest suite? Thank you
  
  
  • Monday, 25 May 2026
  • Yes, it is possible

  ---

• Is the pool open in March please?
  
  
  • Monday, 25 May 2026
  • Yes, of course. Our pool is open all the year and it is heated.
    
    Kind regards

  ---

• my daughter is 17 years old, is she classed as an adult?
  
  
  • Monday, 25 May 2026
  • Yes, we do accept from 16 years old.
    
    Kind regards

  ---

• Is there a tennis court we can play on near by
  
  
  • Monday, 25 May 2026
  • You ahve from 15 minuts walk the Sport Center Fariones
    
    Thank you
    Carla

  ---

• Hi, does half board include drinks (wine) with dinner?
  
  
  • Monday, 25 May 2026
  • Good morning,
    
    In the half board don´t include drinks with the dinner.
    
    Kind regards,
    
    Kasia

  ---

• Does the Nespresso coffee machine in the room take Vertuo or original pods?
  
  
  • Monday, 25 May 2026
  • Good Afternoon Dear,
    
    I do apology for the delay,
    
    Our Nespresso coffee machine does accept other pods as long as they are compatible,
    
    Anything else, we are at your entire disposal,
    
    Reception, La Isla & El Mar Hotel Boutique*****
    
    

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• Hi Is there parking
  
  
  • Monday, 25 May 2026
  • Yes we have hotel parking

  ---

• Hi is it possible to have a double bed in your basic suite?
  
  
  • Monday, 25 May 2026
  • Yes it's possible, you just need to require that.

  ---

• Hi what type room has the jacuzzi please ?
  
  
  • Monday, 25 May 2026
  • Hello,
    The two categories are Premium Suite (loft style) and Suite Deluxe (2 bedrooms).

  ---

• Do you have airport shuttle service
  
  
  • Monday, 25 May 2026
  • Hello. The hotel itself doesn´t have its own shuttle service but we colaborate with one company and we can organize it for our guests.
    Best Regards
    Reception Team

  ---

• Hi, what time is check-in from, please?
  
  
  • Monday, 25 May 2026
  • Hi,
    
    Check in time in our hotel is from 14:00 o´clock.
    Best Regards
    Reception Team

  ---

• Do you have rooms with a bath?
  
  
  • Monday, 25 May 2026
  • Dear guest,
    
    we would like to inform you that all our rooms have a shower not bath.
    
    Yours sincerely,
    
    La Isla y el Mar Boutique*****

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• Hi do the rooms come with a refrigerator?
  
  
  • Monday, 25 May 2026
  • GOOD EVENING, ALL ROOMS HAVE MINIBAR.

  ---

• Does the classic dulex room have a balcony?
  
  
  • Monday, 25 May 2026
  • Good morning.
    Our Classic Suites are situated on the ground floor and have a terrace.
    Best Regards
    Reception

  ---

• Is there an iron or steamer in the room?
  
  
  • Monday, 25 May 2026
  • There are no irons or steamers in the room. However they are available for free upon request for whenever you need them. They will be brought to your room upon request.

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• How to book a room with private jacuzzi
  
  
  • Monday, 25 May 2026
  • You have to select a Deluxe Suite or a Premium Suite. On our main page you can find pictures and descriptions of the differences between the two, but both have a private jacuzzi in a separate room/terrace.

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• My daughter Grace 15-u said ok fine. Have booked 12-20 feb. Is there a discount code pls? I am sure we had one before dreaded covid
  
  
  • Monday, 25 May 2026
  • Hello!
    
    We have a discount code for black friday which only applies to our website if you book directly. The conditions you can find there aswell. For booking, you should contact booking to see if they have any discounts.

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• Are both restaurants on the hotel site included in the inclusive dinner option.
  
  
  • Monday, 25 May 2026
  • Good morning,
    
    For the half board is only included buffet, not a la carte restaurant
    
    Thank you

  ---

• Hi, just wondering if the rooms have a microwave? Is it possible to get a microwave? Thank you in advance. Kelly
  
  
  • Monday, 25 May 2026
  • Good morning,
    No there is no microwave in the suite and it is not possible to leave in the suite.
    If you have any specific food requirements you can contact the reception.
    Kind regards

  ---