What are our guests' most frequent inquiries?

• Do you have buffet available for breakfast
  
  
  • Tuesday, 21 June 2022
  • Please note that we do have Breakfast Buffet on daily basis from 0700 am to 10:30 at Latest Recipe Restaurant international buffet.

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• I have 2 adults 3 child age 6/11/15 can I book delux room and can you supply extra bed?
  
  
  • Sunday, 22 January 2023
  • Deluxe rooms can accommodate maximum of 2 adults and 2 children below 12.

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• Hi which restaurants can guests on the half board package visit for dinner? Thanks
  
  
  • Tuesday, 2 August 2022
  • Please contact our dining concierge team to advise accordingly

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• hi! I am a smoker. what is the hotel policy for smokers. where can we smoke? room balcony is allowed smoking? swimming pool area?
  
  
  • Friday, 16 June 2023
  • We do have smoking and nonsmoking rooms, and you can also smoke in the balcony.

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• Is the entrance fee for Water Park included in the hotel reservation or do I have to pay for that
  
  
  • Sunday, 17 July 2022
  • Please note that for the Jungle water park access will be free of charge for all inhouse guests.

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• Good afternoon dear , Please i ask about 2 adult and 3 child 1 year 7 years and 10 years what agood option for me ?
  
  
  • Saturday, 9 July 2022
  • Two Deluxe rooms can be connected or you can book One Deluxe with One king bed Plus one single bed , baby cot will be provided free of charge for the one year infant.

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• Does kids breakfast below 9 is complimentary or must pay in the breakfast buffet?
  
  
  • Saturday, 30 July 2022
  • it is 50% for the kids from 6 until 11 years old

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• Will the hotel help in getting visas?
  
  
  • Saturday, 18 March 2023
  • Yes, we do.

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• hi do you have airport transfer?
  
  
  • Wednesday, 8 March 2023
  • We do offer airport transfer with additional supplement for Deluxe Rooms and complimentary for Club Rooms.

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• Hi, What is your cancellation policy? Can we cancel after the cancellation dealine? Are there any charges after the deadline has passed? Regards
  
  
  • Monday, 11 July 2022
  • Kindly note that for cancellation after the cancellation deadline charges will be applicable as per policy.

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• Hello planing a weeks vacation apr1-8 2023.What facilities are open and or closed during Ramadan? Kindly katalin
  
  
  • Thursday, 26 January 2023
  • Currently we do not have any restrictions through Ramadan.

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• We are family of 2 adults and 3 kids (2, 8, 12) . Is it possible to book one room with half board package?
  
  
  • Sunday, 17 July 2022
  • Kindly note that for your child 12 years old will be considered as an adult and the maximum occupancy for One Deluxe room is 2 Adults + 2 children's below 12 years old.

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• Hi, which restaurants are included in the All Inclusive?
  
  
  • Thursday, 30 May 2024
  • you may enjoy in our complex for the restaurant of all inclusive package.

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• What is the happy hour is?? And dose the room including the play area?
  
  
  • Saturday, 16 July 2022
  • Club facilities include the following:
    • Afternoon tea from 3pm to 5pm
    • Complimentary house beverages (alcoholic and non-alcoholic) available daily from 6pm to 8pm
    • Two ways airport transfers to / from Dubai Airports
    

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• is the water park included with the room
  
  
  • Friday, 22 July 2022
  • Hello,
    
    Since you are guest in house you will have access to jungle bay water park

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• Hi , could you clarify on deluxe rooms ? There seems to to one king bed and also option for a king sized bed which comes with a single bed ?
  
  
  • Saturday, 30 November 2024
  • For deluxe room bed configuration is either Deluxe with 1 King size bed or Deluxe with the 2 separate beds with 1 king and 1 single bed

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• Hi how do I requesting connecting rooms?
  
  
  • Friday, 22 July 2022
  • Hello,
    
    Connecting rooms it will be a request and will be subject to the hotel availability.

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• Hi, pls filter to include breakfast and cost to our package
  
  
  • Saturday, 5 August 2023
  • Kindly note that there's a rate that already included for bed and breakfast

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• hi, do you provide babysitting services in the hotel? if yes, what is the rate per hour? thank you
  
  
  • Tuesday, 24 September 2024
  • you may directly contact our Concierge Team to provide you suggestions for babysitting services

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• Hi Will one deluxe room suffice for 3 adults and a 3 year old
  
  
  • Thursday, 22 September 2022
  • Dear Guest, we can accommodate you in a Twin Room (1 king bed, 1 single bed and 1 baby cot) however there is no sufficient space for an extra bed.We recommend 2 rooms for your comfort

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• Hi the room type for family ,do you have connect room or only one room with king and queen bed?
  
  
  • Sunday, 8 September 2024
  • family 2 bedroom is a connecting room with 1 king bed in the 1st room interconnecting to the second room with 2 separate beds which is 1 king and 1 single bed

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• Hi i have 2 small kids i want to book you will give another bed for 1 yesrs baby
  
  
  • Wednesday, 15 June 2022
  • I am pleased to confirm that we will provide a cot as requested with Baby® mattress, however to due to safety and security reasons we do not provide baby duvets or pillows.

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• Do you have sea food restaurant and what the name for it
  
  
  • Friday, 31 May 2024
  • Kindly be informed that we do not have any seafood restaurant however we are serving few seafood only

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• Hi. Can I reserve (and guarantee my accommodation) by a credit card, but I pay in cash when I am checking-in? (and you do not charge it from the credit card?)
  
  
  • Sunday, 22 January 2023
  • Depending on the booking cancellation policy, one night or whole stay should be charged to secure the booking prior to arrival. If you make a flexible booking 1 night should be charged before arrival, however you may pay the rest upon arrival.

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• Hi , is the waterpark heated in the winter
  
  
  • Sunday, 24 November 2024
  • kindly be informed that it is correct

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• Hi, is there any payed entrance to your beach and aquapark if we stay in another hotel?
  
  
  • Saturday, 23 September 2023
  • Kindly be informed, that once you have booked a room you will have a free unlimited access with our Jumeirah Beach and 5 Swimming pools including the water park, hence this only applicable for guest registered in the room upon check in

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• Hi. The All inclusive. Does that cover all food and alcoholic drinks.
  
  
  • Tuesday, 27 August 2024
  • Correct , all inclusive includes Food and alcoholic drinks and non-alcoholic beverages

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• Do you charge kids 3 years and 4 years for breakfast?
  
  
  • Tuesday, 17 September 2024
  • as long as the parents has meal plan the children below 6 years WILL BE FREE MEAL

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• Hi, would you please tell me kids under12 years is free fee or not?
  
  
  • Monday, 11 September 2023
  • Kindly be informed that kids below 12 years old if free of charge

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• Hi! Does half board accommodation in your hotel include Westin Mina Hotel restaurants and Mina Restaurant for breakfast in particular?
  
  
  • Wednesday, 8 November 2023
  • Please be informed that our Hlad Board package is Dine around within the complex.

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• I have 3 children under 11 years old. would I be ok to book one bedroom?
  
  
  • Tuesday, 16 July 2024
  • Dear Guest,
    
    Please be informed you would need to book 2 rooms.

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• hi, does the all inclusive option include alcoholic beverages as well or just the main meals?
  
  
  • Saturday, 17 June 2023
  • Thank you for your message, for all inclusive it will be with full meals including alcoholic and alcoholic beverages.

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• Do uou any shuttle to metro or mall?
  
  
  • Tuesday, 29 October 2024
  • yes, we can arrange if you wish to have transportation arrangement. our concierge team will be happy to assist you

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• hi ,please inform me in Ramadan month are your restaurant served ?what about breakfast on this time and cafe/bar? water park is open? best regards
  
  
  • Thursday, 16 February 2023
  • Dear Guest,
    Kindly be advised all our facilities will be open during Ramadan. Waterpark, Restaurants, and Bars
    Best Regards
    Hotel Team

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• Is entry to water park if free for the in house guest or it's on extra charge ??
  
  
  • Thursday, 4 July 2024
  • Our in-house guests do have free access to our waterparks.

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• Hello, Please can you confirm what ‘all inclusive’ includes? Are you able to use at Westin? Many thanks Andrea
  
  
  • Thursday, 11 January 2024
  • Dear Andrea,
    Yes, the All-inclusive package covers most restaurants in the complex (Westin, Le Meridien, and W Mina Seyahi). it includes Breakfast, Lunch and Dinner, and drinks (in restaurants and by the pool).

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• Hi, I am hiring a car for my trip. Is parking available at the hotel? If so, is it free? Many thanks.
  
  
  • Monday, 10 February 2025
  • The hotel has free parking for the in-house guest.

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• Is there rooms with a seperate bedroom
  
  
  • Friday, 18 November 2022
  • Indeed. We suggest you have a look at our beautiful suites.

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• Hello is drinking water free? Thanks
  
  
  • Tuesday, 8 October 2024
  • inside the room will be complimentary however in the restaurant will be chargeable

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• Hello do you put a extra bed in this room Deluxe Sea View with Balcony, 1 King & 1 Single To accommodate 2 adults and 2 kids
  
  
  • Tuesday, 24 September 2024
  • we can put extra bed however subject to availability

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• There is private pool
  
  
  • Saturday, 5 August 2023
  • Private swimming pools are available in the complex which only our guests can access

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• Hi if we book 2 rooms can they be interconnecting? We are a family of 5, 2 adults, 3 children.
  
  
  • Friday, 28 June 2024
  • Interconnecting room request is subject to availability upon check in

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• Do you have suite two room ?
  
  
  • Sunday, 26 May 2024
  • Family 2 Bed Room Suite is available in our hotel hence yes it is correct however depending on the check in dates or availability

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• Please could you tell me if you serve food and drinks as normal during Ramadan?
  
  
  • Wednesday, 6 March 2024
  • Serving food and drinks in the hotel will be normal as it is during the Ramadan as along as you are along the vicinity or premises of the hotel

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• Hi Is the sauna /jacuzzi free at the hotel?
  
  
  • Saturday, 6 August 2022
  • Yes it is free for our guest in house

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• is the beach good for swimming?
  
  
  • Friday, 5 July 2024
  • we have very amazing water park in our hotel

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• Is it free of charge shuttle to metro ?
  
  
  • Thursday, 7 November 2024
  • it will be chargeable. you will be requiring to purchase a metro card to station to avail a card

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• hello My son is three years old could he have access ith us to all pools ? or is the some pools where kids are not allowed
  
  
  • Sunday, 29 January 2023
  • We have i kids pool in Le Meridien and 1 in The Westin side for all of our guests in the Complex

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• Do you do early check in ? If so how much it cost ? Also do you provide free airport transportation?
  
  
  • Tuesday, 13 February 2024
  • Please be advised that early check-in will be subject to the hotel availability upon request. In case you want to guarantee, please book prior to arrival. We also offer airport transfers with additional supplement.

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• hi, is breakfast included ?
  
  
  • Monday, 20 February 2023
  • You may select the meal plan while making a booking.

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• Can you upgrade to Club level upon arrival? If you have club level can you eat breakfast downstairs or is it only in the club room?
  
  
  • Wednesday, 17 January 2024
  • yes you may upgrade the club level upon arrival however depending on the availability.
    for breakfast there is two option either they can have breakfast in Club Loung only or both which is in Main Restaurant and club lounge as well

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• We are 2 adults, and four kids. Age 11,9,6 and 3 years . Which configuration suite us .
  
  
  • Sunday, 7 August 2022
  • 2 rooms are required

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• Hi. Which water parks are there in the hotel? And can we call our guests to the hotel for the water park?
  
  
  • Sunday, 24 November 2024
  • water park is located a crossed our hotel both for Le Meridien, Westin and W Dubai Mina Seyahi as we are a complex however you can only access the facility for free for in house guest only hence outside visitor will be chargeable

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• Hi, we arrive at 5am - would we be able to check in at that time? And do you provide transfer? Thanks
  
  
  • Friday, 6 September 2024
  • may we kindly provide your hotel confirmation number in order to assist you furtherly

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• Hello, is there a gluten free dishes in the breakfast buffet ?
  
  
  • Saturday, 9 July 2022
  • Upon arrival our team from the Food & Beverage department will be more than happy to assist you.

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• Hi, does the deluxe king skyline view guest room have complimentary rollaway bed ? I have two adults and two kids.
  
  
  • Friday, 29 November 2024
  • roll beds and can be provided however subject to availability

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• Do you have ground floor bedrooms
  
  
  • Sunday, 14 April 2024
  • kindly be informed that our bedroom starts from the First floor

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• Hi dear Is there any Refrigerator inside the room ?
  
  
  • Sunday, 21 August 2022
  • Dear Guest,
    All our rooms are featuring with mini bars however no fridge
    All items from minibars can be removed upon request

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• we are a family of three. my son is one. do we have to reserve a bedroom for three guests? or would a room with a king and single bed be ok?
  
  
  • Saturday, 12 August 2023
  • Thank you for your inquiry.
    Please be noted that in each room we can accommodate 2 Adults and 2 children below 12 years old.
    In order to accomodate the above you may select a room with 1 king and 1 twin bed.
    

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• Hi, we are coming from Japan to stay with you, how do we know which shuttle bus with provide free transport from Dubai airport to your resort?
  
  
  • Tuesday, 24 September 2024
  • if the booking was made to us not from the third party booking and if the room is club room or club suite room it will be free airport transfers

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• hi, do you have beach cabanas? are they free or for additional charge? thank you
  
  
  • Tuesday, 24 September 2024
  • there are cabanas that are free and there are cabana that is chargeable

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• How far are you located from the airport? Thank you
  
  
  • Friday, 21 March 2025
  • Hotel is located within 35 Km and can be reached within 40-45 minutes depending on the traffic.

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• We need two beds Father travelling with daughter and granddaughter (7)
  
  
  • Thursday, 8 August 2024
  • Kindly provide the hotel confirmation of your booking in order for us to update from our end

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• Is your deluxe room suitable for 2 adults and 2 children aged 8 and 6? Does it come with a king bed and sofa bed?
  
  
  • Sunday, 7 April 2024
  • You can choose option deluxe skyline 1 king or 1 twin and additional extra bed can be set-up in your room (subject to availability)

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• Hi. CN we still access the pools at Westin Mina Seyahi like before and do you provide pick up at the airport? Thank you
  
  
  • Tuesday, 17 December 2024
  • IN order to assist you with your airport transfers kindly provide your hotel confirmation number and will get back to you shorlty

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• Hi is executive room ok for three adults one 4 years baby and one 4 months infant? (totally five person) thank you for your quick answer
  
  
  • Wednesday, 8 March 2023
  • Our rooms can accommodate a maximum of 2 adults + 2 children only. You need to book 2 rooms and we will do our utmost to provide connecting rooms subject to availability.
    
    

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• GOod morning, #I have stayed with you last year and when i did i received a free upgrade to half board when purchasing bed and breakfast? IF i book again is that possible? thank you in advance.
  
  
  • Friday, 3 November 2023
  • Please advise the details of your previous booking so we can check. Kindly advise the date you have stay, your name and if you have booked directly with us.

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• Hi, I am planning to come from January 13th, will the waterpark working than? Thanks, Kristina
  
  
  • Tuesday, 24 December 2024
  • We are pleased to confirm that our Jungle Bay water park will be operational in January.

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• what is the working hours for the water park ?
  
  
  • Saturday, 16 August 2025
  • From 9am to 17:00 pm every day

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• is tax includedm,what should i pay at the peoperty on arrival and are the fees different for residents
  
  
  • Saturday, 10 August 2024
  • Tourism fee AED 20 dirhams per room per night can be settled to pay upon check in

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• Water parks free entry for hotel guests?
  
  
  • Tuesday, 26 July 2022
  • Please be advised that since you are guest in house you can enter the water park

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• one adult and 3 children’s for children require 2 single beds.
  
  
  • Monday, 20 February 2023
  • Please note that our rooms are for maximum occupancy of 2 adults and 2 children below 12 years old.

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• Can you add a rollaway bed to the rooms with 1king and 1 single for a second child?
  
  
  • Saturday, 18 March 2023
  • An extra bed can be added with the additional charges of 185 AED per bed, per night.

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• I’d like to book club but Bon Voy app does not have the option to part pay and part use points for club room. Only has that option on basic room.
  
  
  • Thursday, 18 January 2024
  • Good day!
    Please be advised that W offers rooms that are all facing the Sea View Side (room only basis,/with breakfast/Half Board basis or All-inclusive package however, does not offer Club Lounge Access.

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• Do you have connected rooms?
  
  
  • Thursday, 9 April 2026
  • 
    Please note that we can place a strong request for Connecting rooms , however it we will be subject to availability upon arrival .
    
    

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• Hi, Do the rooms accommodate 2 adults and 2 children? What beds are provided please? Thanks
  
  
  • Thursday, 9 April 2026
  • Dear Madam/Sir,
    
    Thank you for your message!
    Kindly note that our rooms can accommodate a maximum of 2 adults + 2 children below 12 years old and the bedding configuration is 1 king-size bed + 1 single bed.
    
    Kind Regards,
    Janette
    Reservations Agent

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• Is it possible to get an early check (around 12:00 pm?)
  
  
  • Thursday, 9 April 2026
  • Our standard check-in time is at 15.00 hrs. In case the room is not ready upon arrival, you may keep your luggage at the concierge and use the hotel facilities such as beach, pool and restaurant while waiting for your room to be ready.

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• Hi, how can we reach the water park?
  
  
  • Thursday, 9 April 2026
  • Just Few steps from the lobby.

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• Hi are children allowed in the club lounge where alcohol is served?
  
  
  • Thursday, 9 April 2026
  • Yes, children are allowed in the Club Lounge during happy hour as long as they are with their parents. (serve alcoholic and non-alcoholic drinks).

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• hi..are there connected rooms in the resort?..planning to visit with the kids..so i need connected room..is it available??
  
  
  • Thursday, 9 April 2026
  • Please note that Two Deluxe rooms can be connected, however it will be subject to availability upon arrival.

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• Will this room be OK for a family of 2 adults ,baby and 2 children under 8 ?
  
  
  • Thursday, 9 April 2026
  • We can accommodate in one Deluxe Skyline View, 1 King & 1 Single a family of 2 Adults + 2 Children + 1 infant with existing beds and one baby cot will be provided free of charge.

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• Hi will the building & construction work outside the hotel still be going on in October 2021?
  
  
  • Thursday, 9 April 2026
  • Hello! Dubai, as a city, is constantly developing. We are doing our best to minimize the disturbance around the property.

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• What does all inclusive mean ? We are a family 4 adults and 3 kids
  
  
  • Thursday, 9 April 2026
  • Dear Valued Guest,
    
    Kindly note the All-Inclusive package includes breakfast, lunch, and dinner along with the drinks.
    
    Regards,
    Latha Reddy
    Reservations Team

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• Hello, Is it possible to have an early check in on 21st March - I am planning to book from 21 - 27 March! It’s expected we arrive around 9am on 21st and will leave around 5am on 27th - so all in all - anything gained from an early check in on 21st is lost by early check out on 27th?
  
  
  • Thursday, 9 April 2026
  • Dear Madam/Sir,
    
    Our standard check-in time 15:00 hours. We will place a request for early check-in however it will be subject to hotel availability. Should you wish to guarantee your early cjeck0in, please pre-book your room prior to your arrival.

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• Water bark working
  
  
  • Thursday, 9 April 2026
  • Please note that our Jungle water Park operated as normal.

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• Can the room accommodate 3 adults and 1 child?
  
  
  • Thursday, 9 April 2026
  • Please note that the maximum occupancy for the room is 2 adults and 2 kids (below 11.99 years) or 3 adults & 1 kid (below 11.99 years).

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• Hello bookings is letting me book delux skyline view 1 king I have set the search for 2 adults 2kids Does this room accommodate 4 people Thanks
  
  
  • Thursday, 9 April 2026
  • we highly recommend to book s separate beds to secure the beds for the kids

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• Hi the access for water park free?
  
  
  • Thursday, 9 April 2026
  • it will be free if your have booed to our hotel

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• Hi, is there any shuttle available to Dubai mall as well as other mall?
  
  
  • Thursday, 9 April 2026
  • Please note that currently we don’t have shuttle buses available to any location.

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• Hi please explain what half board includes. Thank you
  
  
  • Thursday, 9 April 2026
  • Your half-board experience includes breakfast, with a choice of lunch or dinner daily.

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• Hi, would we have access to the water park.
  
  
  • Thursday, 9 April 2026
  • Dear Guest,
    Greetings from Le Meridien Dubai Mina Seyahi Beach Resort and Water Park.
    We would like to clarify that our guests have full access to facilities in Le Meridien and Westin such as Jungle bay waterpark, swimming pools and Jumeirah beach.

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• What is the best room options cause we are one family and need connected rooms.
  
  
  • Thursday, 9 April 2026
  • Please note that Two Deluxe rooms can be connected, One Room King bed and the Other room One King & One Single bed but subject to availability upon arrival.

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• Can I get 2 deluxe rooms connected ?
  
  
  • Thursday, 9 April 2026
  • Dear Guest,
    
    Please let us know the details of your reservations to place the request from our end for the connecting rooms, however based on hotel availability upon arrival.
    
    Regards,
    Latha Reddy

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• Do you offer all inclusive pakage bf and dinner? Is the water park accessible? What are the opening and closing hours of water pak and swimming pool
  
  
  • Thursday, 9 April 2026
  • Yes, we offer All Inclusive package with the dine around option within the complex. Our Jungle Bay waterpark is operational from 10AM to 06PM.

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• Hi, Is the water park available as well for non hotel guests?
  
  
  • Thursday, 9 April 2026
  • Please note that we do offer day pass vouchers for the access to the waterpark and the pools at AED.300 net for Adults and AED.200 net for kids on weekends while AED.200 net for adults and AED.100 net for kids on weekdays which is non redeemable.

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• Would it be possible to have interconnecting rooms - my son and I have a deluxe room booked, arriving 23/06. My husband was originally unable to join us but now is able to, also arrive 23/06. Bookings under KATE HALL/HARRY IDDON and WILLIAM IDDON. Thank you.
  
  
  • Thursday, 9 April 2026
  • We have placed a note for your requesting for connecting room and will be provided depending the availability

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• Hello! Please tell me what is included in the day pass
  
  
  • Thursday, 9 April 2026
  • Day pass includes the access to Pool + Beach and Jungle Bay waterpark. Tickets are non-redeemable on food & beverage.

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• My family of 2 adults & 3 children aged 9 & under, previously stayed at your hotel with 1 king/1 single bed, but it’s saying I need to book 2 rooms?
  
  
  • Thursday, 9 April 2026
  • You can still book 1 king plus 1 single bed, for your family 2 adults & 3 children below 9 years old.

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• Hi Are the sport game free for guest?
  
  
  • Thursday, 9 April 2026
  • Watersports are chargeable, club Mina access is free of charge for in house guest however classes are on chargeable basis

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• Are there rooms with 2 twin beds?
  
  
  • Thursday, 9 April 2026
  • Yes, we have 2 separate beds which is with 1 King bed (200 x 180 cm) and 1 singe bed (120 x 200cm)

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• If book a club room, do I still need to buy/add breakfast separately? How you have half board option?
  
  
  • Thursday, 9 April 2026
  • You may have breakfast in club lounge. We do have half board options depending on the date, you may see options on the booking page.

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• Hi, If there are 2 adults and 2 children 7 and 11 do the 11 year old gets a free bed in the room that has a king bed and one twin bed
  
  
  • Thursday, 9 April 2026
  • Kindly be informed that we do provide an extra bed with the additional charges. If you wish not to guarantee, it will remain subject to hotel availability upon arrival.

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• Thank you so much for your reply, sorry I forgot to ask are children allowed in the club lounge after happy hour or any other drinking lounge?
  
  
  • Thursday, 9 April 2026
  • Children are allowed in club lounge during happy hour

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• Hi- can this room fit an actors bed for my children as we are 2 adults and 2 children
  
  
  • Thursday, 9 April 2026
  • Yes the room can accommodate all the family is the kid's ages are below 12 as it has twin beds, however, the capacity of the room can't accommodate extra beds

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• Hello do you’re rooms accommodate 2 adults + 3 children and one infant
  
  
  • Thursday, 9 April 2026
  • Kindly note that for 2 adults + 3 children and one infant you have to book two rooms.

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• Hi, in what floor do you have a availibable rooms?
  
  
  • Thursday, 9 April 2026
  • Please be advised that we are unable to confirm the floor availability since our relative department is allocating rooms based on the room type and guests' requests/preferences.

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• If I book a Deluxe Skyline View, 1K and 1S( for 3 adults) does the AI price stated include food and drinks for 3 or is there extra to pay Fine print
  
  
  • Thursday, 9 April 2026
  • For all inclusive please be noted that it can only accommodate 2 adults and 2 kids below 12 years old hence if you would like to book room for 3 adults you need to book 2 rooms for AI to accommodate the 3 adults

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